scholarly journals Investigation of Radiation Oncologists’ Awareness of Online Reputation Management (Preprint)

2018 ◽  
Author(s):  
Jonathan Fredric Waxer ◽  
Sudesh Srivastav ◽  
Christian Steven DiBiase ◽  
Steven Joseph DiBiase
Keyword(s):  
Patient Satisfaction ◽  
Radiation Oncology ◽  
Online Survey ◽  
Statistical Significance ◽  
Correlation Coefficients ◽  
Online Reviews ◽  
Reputation Management ◽  
Fisher Exact Test ◽  
Radiation Oncologists ◽  
Online Reputation

BACKGROUND Online reputation management (ORM) is an emerging practice strategy that emphasizes the systematic and proactive monitoring of online reviews relating to one’s professional reputation. OBJECTIVE We developed this survey project to assess whether radiation oncologists are aware of ORM and how it is utilized in their practices. We hypothesized that ORM is largely unknown by most practicing radiation oncologists and that little time is spent actively managing their reputations. METHODS An online survey was submitted to 1222 radiation oncologists using the Qualtrics research platform. Physician emails were gathered from the American Society for Radiation Oncology member directory. A total of 85 physicians initiated the survey, whereas 76 physicians completed more than or equal to 94% (15/16) of the survey questions and were subsequently used in our analyses. The survey consisted of 15 questions querying practice demographics, patient satisfaction determination, ORM understanding, and activities to address ORM and 1 question for physicians to opt-in to a US $50 Amazon gift card raffle. The survey data were summarized using a frequency table, and data were analyzed using the Chi-square test, Fisher exact test, and Spearman correlation coefficients. RESULTS We calculated a 7% (85/1222) response rate for our survey, with a completion rate of 89% (76/85). A majority of respondents (97%, 74/76) endorsed being somewhat or strongly concerned about patient satisfaction (P<.001). However, 58% (44/76) of respondents reported spending 0 hours per week reviewing or managing their online reputation and 39% (30/76) reported spending less than 1 hour per week (P<.001). A majority of physicians (58%, 44/76) endorsed no familiarity with ORM (P<.001) and 70% (53/76) did not actively manage their online reputation (P<.001). Although 83% (63/76) of respondents strongly or somewhat believed that patients read online reviews (P<.001), 57% (43/76) of respondents did not check their online reviews (P=.25) and 80% (61/76) endorsed never responding to online reviews (P<.001). Moreover, 58% (44/76) of the respondents strongly or somewhat supported the idea of managing their online reputation going forward (P=.001). In addition, 11 out of the 28 pairs of questions asked in our correlation studies reached statistical significance. Degree of concern for patient satisfaction and the notion of managing one’s ORM going forward were the 2 most frequently correlated topics of statistical significance in our analyses. CONCLUSIONS ORM is presently under-recognized in radiation oncology. Although most practitioners are concerned about patient satisfaction, little effort is directed toward the internet on this matter. ORM offers an area of practice improvement for many practicing radiation oncologists.

The Importance of Online Reputation Management in Four- and Five-Star Hotes

2022 ◽  
pp. 297-320
Author(s):  
Catarina Silva ◽  
Miguel Belo
Keyword(s):  
Consumer Satisfaction ◽  
Online Survey ◽  
Hotel Industry ◽  
Online Reviews ◽  
Reputation Management ◽  
The Internet ◽  
Current Investigation ◽  
Critical Factors ◽  
Short Period ◽  
Online Reputation

In recent years, online reputation management has become increasingly crucial in the hotel industry, as online reviews have become one of the most critical factors in choosing accommodation. Consequently, hotels have adapted themselves to this new reality and define strategies focused on online reputation management, whose primary goal is to monitor and correct unwanted situations verified on the internet. Regarding its importance, several investigations about online reputation management have been made, but mostly about their impact on consumer satisfaction and decision-making. This investigation shows that hotels in Lisbon adopt adequate strategies in both four and five-star hotels, and their classification (star rating) did not influence the strategies chosen by them. Additionally, hotels with the same classification have similar strategies, in contrast to some investigations in the literature. Finally, the method of data collection chosen for the current investigation was the online survey, since it allows the collection of a significant volume of data in a short period.

Reputation management in cyberspace: evidence from Jordan’s luxury hotel market

2019 ◽  
Vol 10 (1) ◽  
pp. 107-120 ◽  
Author(s):  
Zaid Alrawadieh ◽  
Mithat Zeki Dincer
Keyword(s):  
Response Rate ◽  
Online Reviews ◽  
Reputation Management ◽  
Future Research ◽  
Content Type ◽  
Luxury Hotels ◽  
Hotel Managers ◽  
Online Reputation ◽  
Luxury Hotel ◽  
Managerial Response

PurposeDrawing on a sample of 520 negative reviews posted on TripAdvisor against all five-star hotels operating in Petra, Jordan, the purpose of this paper is to evaluate the response of luxury hotels to negative online reviews by considering the Response Rate (RR), the Response Time (RT) and the Response Content (RC).Design/methodology/approachA deductive content analysis was used on hotels’ managerial responses. Based on the literature review, a four-construct scheme was identified to guide the analysis including Appreciation; Apology; Explanation; and Incentive. The managerial responses were carefully read and manually coded based on the four-construct scheme. The time between the review posting date and the date of the managerial response was also recorded. Luxury hotel managers were also surveyed to obtain insights into their perceptions and practices with respect to online reputation management.FindingsThe findings call into question luxury hotels’ awareness of the harmful impact of negative online reviews. Specifically, the findings suggest that less than half of the negative reviews received a managerial response, and that more than half of these were standardized and did not refer to the issues raised in the reviews. The low response rate coupled with the hotel managers’ consensus on the importance of answering all online reviews indicates inconsistency between hotel managers’ perceptions and practices with regard to online reputation management.Originality/valueThe paper adds to the ongoing debate on reputation management in the hospitality industry by considering the managerial response to negative online reviews. The paper discusses several managerial implications for hotel managers as well as avenues for future research.

scholarly journals What motivated medical students and residents to become radiation oncologists in Japan?—Questionnaire report by the radiotherapy promotion committee of JASTRO

2020 ◽  
Vol 61 (5) ◽  
pp. 727-732
Author(s):  
Yuji Murakami ◽  
Shin-ei Noda ◽  
Yoshiomi Hatayama ◽  
Toshiya Maebayashi ◽  
Keiichi Jingu ◽  
...  
Keyword(s):  
Radiation Oncology ◽  
Clinical Training ◽  
Online Survey ◽  
Radiology Department ◽  
New Members ◽  
Radiation Oncologists ◽  
Significant Difference ◽  
Group A ◽  
To Come ◽  
Group B

Abstract This study aimed to clarify the motivations and timing of the decision to become radiation oncologists. Materials and methods: We conducted an online survey for new members of the Japanese Society for Radiation Oncology (JASTRO). Results: The response rate was 43.3%. Data of the 79 respondents who wanted to obtain a board-certification of JASTRO were analysed. We divided the respondents into two groups: Group A, those who entered a single radiation oncology department, and Group B, those who joined a radiology department in which the radiation oncology department and diagnostic radiology department were integrated. The most common period when respondents were most attracted to radiation oncology was “5th year of university” in Group A and “2nd year of junior residency” and “senior residency” in Group B. Furthermore, 79.5% of Group A and 40% of Group B chose periods before graduation from a university with a significant difference. The most common period when respondents made up their minds to become radiation oncologists was “2nd year of junior residency” in both groups. Internal medicine was the most common department to consider if they did not join the radiation oncology or radiology department. Conclusion: To increase the radiation oncologists, it is crucial to enhance clinical training in the fifth year of university for Group A and to continue an active approach to maintain interest in radiation oncology until the end of junior residency. In Group B facilities, it is desirable to provide undergraduates more opportunities to come in contact with radiation oncology.

“Please write a (great) online review for my hotel!” Guests’ reactions to solicited reviews

2017 ◽  
Vol 24 (2) ◽  
pp. 148-158 ◽  
Author(s):  
Francesca Magno ◽  
Fabio Cassia ◽  
Attilio Bruni
Keyword(s):  
Management Strategy ◽  
Online Reviews ◽  
Psychological Reactance ◽  
Reputation Management ◽  
Online Review ◽  
Knowledge Gap ◽  
Behavioral Reactions ◽  
Online Reputation

With the aim of enhancing their online reputation, several hospitality businesses have started soliciting their guests to write online reviews. Available studies have not yet evaluated the effects of this strategy. To fill this knowledge gap, this study draws on the theory of psychological reactance and investigates guests’ attitudinal and behavioral reactions to received solicitations. Evidence collected from a sample of Italian travelers indicates that soliciting reviews has both benefits and drawbacks: It increases the number of reviews for the business, but it also irritates a significant share of guests. Particularly high levels of irritation arise when a business explicitly asks its guests to write positive reviews. The implications of these findings for the reputation management strategy of hospitality businesses are discussed.

scholarly journals National Perspectives on the Training of Neurosurgery Residents in Stereotactic Radiosurgery

2016 ◽  
Vol 44 (1) ◽  
pp. 51-58 ◽  
Author(s):  
Alireza Mansouri ◽  
Christopher D. Witiw ◽  
Jetan H. Badhiwala ◽  
Farshad Nassiri ◽  
Patrick J. McDonald ◽  
...  
Keyword(s):  
Radiation Oncology ◽  
Online Survey ◽  
Response Rate ◽  
Statistical Significance ◽  
Critical Role ◽  
Descriptive Statistics ◽  
Categorical Variables ◽  
A Value ◽  
Residency Curriculum ◽  
Chi Squared

AbstractBackground: Despite the critical role played by neurosurgeons in performing radiosurgery, neurosurgery residents in Canada have limited exposure to radiosurgery during their training. A survey of neurosurgery residents and faculty along with radiation oncology faculty was conducted to analyze perspectives regarding incorporating formal radiosurgery training into the neurosurgery residency curriculum Methods: An online survey platform was employed. Descriptive statistics were used to summarize center and respondent characteristics. Categorical variables were compared using odds ratios and corresponding 95% confidence intervals. The chi-squared test was utilized to assess statistical significance. A value of p<0.05 was considered significant Results: The response rate was 31% (119/381); 87% (102/119) of respondents were from the neurosurgical specialty and 13% (17/119) from radiation oncology. Some 46% of residents (18/40) were “very uncomfortable” with radiosurgery techniques, and 57% of faculty (42/73) believed that dedicated radiosurgery training would be beneficial though impractical. No respondents felt that “no training” would be beneficial. A total of 46% of residents (19/41) felt that this training would be beneficial and that time should be taken away from other rotations, if needed, while 58% of faculty (42/73) and 75% (28/41) of residents believed that either 1 or 1-3 months of time dedicated to training in radiosurgery would suffice Conclusions: Canadian neurosurgeons are actively involved in radiosurgery. Despite residents anticipating a greater role for radiosurgery in their future, they are uncomfortable with the practice. With the indications for radiosurgery expanding, this training gap can have serious adverse consequences for patients. Considerations regarding the incorporation and optimal duration of dedicated radiosurgery training into the Canadian neurosurgery residency curriculum are necessary.

scholarly journals Investigation of Radiation Oncologists’ Awareness of Online Reputation Management

JMIR Cancer ◽  
10.2196/10530 ◽  
2019 ◽  
Vol 5 (1) ◽  
pp. e10530 ◽  
Author(s):  
Jonathan Fredric Waxer ◽  
Sudesh Srivastav ◽  
Christian Steven DiBiase ◽  
Steven Joseph DiBiase
Keyword(s):  
Reputation Management ◽  
Radiation Oncologists ◽  
Online Reputation

scholarly journals Evaluation of practical experiences of German speaking radiation oncologists in combining radiation therapy with checkpoint blockade

2021 ◽  
Vol 11 (1) ◽  
Author(s):  
Kim M. Kraus ◽  
Julius C. Fischer ◽  
Kai J. Borm ◽  
Marco M. E. Vogel ◽  
Steffi. U. Pigorsch ◽  
...  
Keyword(s):  
Clinical Application ◽  
Radiation Oncology ◽  
Online Survey ◽  
Checkpoint Inhibitors ◽  
Scientific Evidence ◽  
German Society ◽  
Large Variability ◽  
Radiation Oncologists ◽  
German Speaking ◽  
Practical Experiences

AbstractThe results of this survey reveal current clinical practice in the handling of combined radioimmunotherapy with Immune Checkpoint Inhibitors (RT + ICI). We aim to provide a basis to open a discussion for clinical application of RT + ICI by analyzation of experts’ assessment. We conducted a survey with 24 items with a focus on side effects of RT + ICI, common practice of scheduling and handling of adverse events. After pilot testing by radiation oncology experts the link to the online survey was sent to all members of the German Society of Radiation Oncology (DEGRO). In total, 51 radiation oncologists completed the questionnaire. Pulmonary toxicity under RT + ICI with ICIs was reported most frequently. Consensus was observed for bone and soft tissue RT of the limbs in favor for no interruption of ICIs. For cranial RT half of the participants do not suspend ICIs during normofractionated radiotherapy (nfRT) or stereotactic hypofractionated RT (SRT). More participants pause ICIs for central than for peripheral thoracic region. Maintenance therapy with ICIs is mostly not interrupted prior to RT. For management of RT associated pneumonitis under durvalumab the majority of 86.3% suggest corticosteroid therapy and 76.5% would postpone the next cycle of ICI therapy. The here obtained assessment and experiences by radiation oncologists reveal a large variability in practical handling of combined RT + ICI. Until scientific evidence is available a discussion for current clinical application of RT + ICI should be triggered. Interdisciplinary consensus guidelines with practical recommendations are required.

scholarly journals CONTEMPORARY DATA ANALYSIS TECHNIQUES FOR ONLINE REPUTATION MANAGEMENT IN HOSPITALITY AND TOURISM

2019 ◽  
pp. 059
Author(s):  
Olivera Grljević ◽  
Zita Bošnjak ◽  
Saša Bošnjak
Keyword(s):  
Logistic Regression ◽  
Data Analysis ◽  
Online Reviews ◽  
Tourism Industry ◽  
Reputation Management ◽  
Analysis Techniques ◽  
Online Comments ◽  
Online Reputation ◽  
Logistic Regression Classifier

Knowing what attracts or deters tourists to/from a tourist visit and what products to offer them and to pay special attention to is crucial for good economic results. Such knowledge can be obtained by analysis of online comments and reviews that tourists leave on travel websites (such as Booking, TripAdvisor, Trivago, etc.). This paper describes the value which information about opinions and emotions hidden in online reviews has for managers who receive it, especially the knowledge of (dis)satisfaction of users with certain aspects of the tourist offer. Uncovered knowledge from online reviews provides a chance to take advantage of the strong points, and correct the shortcomings through timely corrective measures and actions. Contemporary approaches and methods of analyzing online reviews and the opportunities for development they provide in the tourism industry are described through a case study conducted over a subset of 20491 hotel reviews from TripAdvisor. We have conducted sentiment analysis of reviews with the goal of building an automated model which will successfully distinguish positive from negative reviews. Logistic Regression classifier has the best performance, in 90% of reviews it has correctly classified positive reviews and in 83% negative. We have illustrated how association rules can help management to uncover relationships between concepts under discussion in negative and positive reviews.

scholarly journals Electronic word-of-mouth marketing on Amazon: Exploring how and to what extent Amazon reviews affect sales

2020 ◽  
Vol 12 (1) ◽  
pp. 50-79 ◽  
Author(s):  
Kristine D'Arbelles ◽  
Pauline Berry ◽  
Ashika Theyyil
Keyword(s):  
Word Of Mouth ◽  
Brand Management ◽  
High Volume ◽  
Online Reviews ◽  
Reputation Management ◽  
Electronic Word Of Mouth ◽  
Organizational Leaders ◽  
Brand Reputation ◽  
Product Sales ◽  
Online Reputation

Consumers today base many of their decisions on peer referrals and online reviews. With the omnipresence of social media and online reviews, electronic word-of-mouth marketing (eWOM) has become a priority for many companies for both business growth and reputational management. The objective of this study is to examine the effectiveness of eWOM and its impact on sales. This study also seeks to help organizational leaders understand the significance of eWOM and its role in effective consumer and stakeholder relations, and in overall brand management. The researchers of this project explored eWOM by examining Amazon reviews from two different Kickstarter companies to determine which elements of online reviews impact product sales. By overlaying Amazon review data and sales figures from each Kickstarter company, researchers were able to determine the review factors that companies should focus on to increase their sales and grow their brands. The results of this study show that products with a high volume of positive reviews made by verified purchasers positively correlate to product sales.   Keywords: electronic word-of-mouth marketing, Amazon, online reviews, Kickstarter, sales, reputational management, brand reputation, online reputation management

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