scholarly journals CONTEMPORARY DATA ANALYSIS TECHNIQUES FOR ONLINE REPUTATION MANAGEMENT IN HOSPITALITY AND TOURISM

2019 ◽  
pp. 059
Author(s):  
Olivera Grljević ◽  
Zita Bošnjak ◽  
Saša Bošnjak
Keyword(s):  
Logistic Regression ◽  
Data Analysis ◽  
Online Reviews ◽  
Tourism Industry ◽  
Reputation Management ◽  
Analysis Techniques ◽  
Online Comments ◽  
Online Reputation ◽  
Logistic Regression Classifier

Knowing what attracts or deters tourists to/from a tourist visit and what products to offer them and to pay special attention to is crucial for good economic results. Such knowledge can be obtained by analysis of online comments and reviews that tourists leave on travel websites (such as Booking, TripAdvisor, Trivago, etc.). This paper describes the value which information about opinions and emotions hidden in online reviews has for managers who receive it, especially the knowledge of (dis)satisfaction of users with certain aspects of the tourist offer. Uncovered knowledge from online reviews provides a chance to take advantage of the strong points, and correct the shortcomings through timely corrective measures and actions. Contemporary approaches and methods of analyzing online reviews and the opportunities for development they provide in the tourism industry are described through a case study conducted over a subset of 20491 hotel reviews from TripAdvisor. We have conducted sentiment analysis of reviews with the goal of building an automated model which will successfully distinguish positive from negative reviews. Logistic Regression classifier has the best performance, in 90% of reviews it has correctly classified positive reviews and in 83% negative. We have illustrated how association rules can help management to uncover relationships between concepts under discussion in negative and positive reviews.

scholarly journals The Effectiveness of Implementing Law Number 23 of 2004 on Elimination of Violence in Household: Case Study in Makassar City

2020 ◽  
Vol 2 (3) ◽  
pp. 1-11
Author(s):  
A. Dewi Vitasari ◽  
Hambali Thalib ◽  
Sufirman Rahman
Keyword(s):  
Data Analysis ◽  
Law Enforcement ◽  
Environmental Factors ◽  
Literature Study ◽  
Factors Affecting ◽  
Analysis Techniques ◽  
Analysis Technique ◽  
Quantitative Data Analysis ◽  
Quantitative Descriptive

This study aims to determine the effectiveness of implementing Law Number 23 of 2004 on Elimination of Violence in Household, as well as the factors that influence its enforcement. This type of research is empirical legal research with a quantitative descriptive in nature. This research was conducted in Makassar City to be precise at the Makassar City Police. The data collection techniques used in this study were questionnaires, documentation, and literature study. The data analysis technique used is quantitative data analysis techniques. The results showed that the implementation of Law No. 23 of 2004 in Makassar City is still considered less effective. Factors affecting the effectiveness of the implementation of Law No. 23 of 2004 in Makassar City consists of several factors, namely: legal factors; law enforcement factors; supporting facility factors; environmental factors; and cultural factors. in addition, environmental factors are the biggest factor affecting the effectiveness of the implementation of Law No. 23 of 2004. It is hoped that the police will further strengthen environmental factors in order to increase the effectiveness of the implementation of Law No. 23 of 2004 in the future.

scholarly journals Strategi Pondok Pesantren Al Urwatul Wutsqo dalam Menghadapi Tantangan Modernisasi

2020 ◽  
Vol 4 (1) ◽  
pp. 15-28
Author(s):  
Moch Sya'roni Hasan ◽  
Mar’atul Azizah
Keyword(s):  
Data Analysis ◽  
Boarding School ◽  
Study Data ◽  
Qualitative Approach ◽  
Data Display ◽  
Integrated Education ◽  
Analysis Techniques ◽  
Case Study Data ◽  
Collection Methods

This research to describe the strategy of Urwatul Wutsqo Islamic boarding school dealing with modernization challenges. The focus of his research is the strategy used by Al-Urwatul Wutsqo Islamic Boarding School deal with the challenges of modernization? 2). the activities forms of the Boarding School's deal with it. 3). the supporting and obstacle factors in the implementation it. This study is a qualitative approach in the form of case study. Data collection methods are done through interviews, observation and documentation. Data analysis techniques are data reduction, data display and verification. Al Urwatul Wutsqo's Islamic boarding school strategy dealing with modernization is providing integrated education of faith and piety in accordance with the Qur'an and Hadith. The activities are to love Allah and the hereafter is amal sholih, thariqah, recitation, istighatsah, etc.

Reputation management in cyberspace: evidence from Jordan’s luxury hotel market

2019 ◽  
Vol 10 (1) ◽  
pp. 107-120 ◽  
Author(s):  
Zaid Alrawadieh ◽  
Mithat Zeki Dincer
Keyword(s):  
Response Rate ◽  
Online Reviews ◽  
Reputation Management ◽  
Future Research ◽  
Content Type ◽  
Luxury Hotels ◽  
Hotel Managers ◽  
Online Reputation ◽  
Luxury Hotel ◽  
Managerial Response

PurposeDrawing on a sample of 520 negative reviews posted on TripAdvisor against all five-star hotels operating in Petra, Jordan, the purpose of this paper is to evaluate the response of luxury hotels to negative online reviews by considering the Response Rate (RR), the Response Time (RT) and the Response Content (RC).Design/methodology/approachA deductive content analysis was used on hotels’ managerial responses. Based on the literature review, a four-construct scheme was identified to guide the analysis including Appreciation; Apology; Explanation; and Incentive. The managerial responses were carefully read and manually coded based on the four-construct scheme. The time between the review posting date and the date of the managerial response was also recorded. Luxury hotel managers were also surveyed to obtain insights into their perceptions and practices with respect to online reputation management.FindingsThe findings call into question luxury hotels’ awareness of the harmful impact of negative online reviews. Specifically, the findings suggest that less than half of the negative reviews received a managerial response, and that more than half of these were standardized and did not refer to the issues raised in the reviews. The low response rate coupled with the hotel managers’ consensus on the importance of answering all online reviews indicates inconsistency between hotel managers’ perceptions and practices with regard to online reputation management.Originality/valueThe paper adds to the ongoing debate on reputation management in the hospitality industry by considering the managerial response to negative online reviews. The paper discusses several managerial implications for hotel managers as well as avenues for future research.

“Please write a (great) online review for my hotel!” Guests’ reactions to solicited reviews

2017 ◽  
Vol 24 (2) ◽  
pp. 148-158 ◽  
Author(s):  
Francesca Magno ◽  
Fabio Cassia ◽  
Attilio Bruni
Keyword(s):  
Management Strategy ◽  
Online Reviews ◽  
Psychological Reactance ◽  
Reputation Management ◽  
Online Review ◽  
Knowledge Gap ◽  
Behavioral Reactions ◽  
Online Reputation

With the aim of enhancing their online reputation, several hospitality businesses have started soliciting their guests to write online reviews. Available studies have not yet evaluated the effects of this strategy. To fill this knowledge gap, this study draws on the theory of psychological reactance and investigates guests’ attitudinal and behavioral reactions to received solicitations. Evidence collected from a sample of Italian travelers indicates that soliciting reviews has both benefits and drawbacks: It increases the number of reviews for the business, but it also irritates a significant share of guests. Particularly high levels of irritation arise when a business explicitly asks its guests to write positive reviews. The implications of these findings for the reputation management strategy of hospitality businesses are discussed.

Landslide Susceptibility Models Utilising Spatial Data Analysis Techniques. A Case Study from the Lower Deba Valley, Guipuzcoa (Spain)

2003 ◽  
Vol 30 (3) ◽  
pp. 267-279 ◽  
Author(s):  
Juan Remondo ◽  
Alberto González-Díez ◽  
José Ramón Díaz De Terán ◽  
Antonio Cendrero
Keyword(s):  
Data Analysis ◽  
Spatial Data ◽  
Landslide Susceptibility ◽  
Spatial Data Analysis ◽  
Analysis Techniques

scholarly journals Pengaruh Rasio Keuangan Terhadap Financial Distress Pada Perusahaan Manufaktur Yang Terdaftar Di Bursa Efek Indonesia Periode 2009-2013

2018 ◽  
Vol 21 (1) ◽  
pp. 43
Author(s):  
Steven Sean, Viriany
Keyword(s):  
Logistic Regression ◽  
Data Analysis ◽  
Financial Distress ◽  
Sampling Method ◽  
Financial Ratios ◽  
Manufacturing Companies ◽  
Analysis Techniques ◽  
Independent Variables ◽  
One Year ◽  
Manufacture Company

The purpose of this study is to determine the financial ratios partial effect on financial distress in manufacturing companies prior to the period of financial distress (t-n). Financial distress is defined as a late stage of corporate decline that precedes more cataclysmic events such as bankruptcy or liquidation.  Analysis of  financial ratios  is performed to  determine  the ratio that affect the probability of  financial distress. The method used is the  purposive  sampling  method.  Data analysis techniques logistic regression.  Hypothesis  testing  is  done  in  three  periods,  that  is  the period of  one  year  before the  financial distress  (t-1),  a  two-year period  before  the  financial  distress  (t-2) and a  three-year period  before the financial distress (t-3). Results indicate that  the independent variables  have a partial effect on manufacture company. The period  t-1, ratio TL/TA and  NI/TA  affect  financial  distress.  The  period  t-2,  ratio  NI/EQ affect financial  distress.  The period  t-3, ratio TL/TA and NI/TA affect financial distress.

scholarly journals The Effect of Packaging and Price on the Chatime Drink Purchase Decision (Case Study in Tangerang Selatan)

2019 ◽  
Author(s):  
Nor Lailla ◽  
Joko Hananto
Keyword(s):  
Data Analysis ◽  
Random Sampling ◽  
Sample Selection ◽  
Survey Method ◽  
Purchase Decision ◽  
Sampling Techniques ◽  
Analysis Techniques ◽  
Study Population

This research was conducted to examine the effect of packaging and prices that influence the purchase decision of chatime drinks in South Tangerang. This study used a survey method by distributing questionnaires. The study population consisted of consumers from students in South Tangerang, while the number of samples was 96 respondents. Sample selection is done by using random sampling techniques Data analysis techniques used in this study using SPSS 2.3 tools. the results of the study prove that packaging and prices influence the decision to purchase chatime drinks.

scholarly journals Perilaku Dakwah Komunitas Desainer Muslim di Jombang

2021 ◽  
Vol 3 (2) ◽  
pp. 77-86
Author(s):  
Harris Azis ◽  
Ali Imron
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Talk Shows ◽  
Case Study Approach ◽  
Islamic Studies ◽  
Analysis Techniques ◽  
Study Approach ◽  
Two Phases ◽  
Research Type

Muslim Designer Community Chapter Jombang, a community that is active in social activities such as Islamic studies, training, talk shows, exhibitions of visual da'wah works, and so on. The phenomenon of preaching through visuals indicates that now graphic da'wah has received wide attention and is in demand by various circles of society. Then how is the behavior of the Muslim Designer Community Chapter Jombang preaching? What is the influence of preaching activities through graphics / visual communication? This study uses a qualitative research type with a case study approach with phenomenological data analysis techniques. The results showed that the preaching behavior of Muslim Designer Community Chapter Jombang in carrying out graphic da'wah can be seen in two phases, namely because-motive and motive-for (in-orderto-motive). The reasons that were found were: learning motive (learn). and the motive for sharing (share). Meanwhile, the influence of the delivery of da'wah through graphic media by the Muslim Designer Community Chapter Jombang covers three aspects, namely cognitive, affective and behavioral aspects.

scholarly journals PERSEPSI MASYARAKAT TERHADAP ADANYA SANGSI ADAT ( Studi Kasus di Desa Pinang Merah Kecamatan Pamenang Barat Kabupaten Merangin Provinsi Jambi )

Jendela PLS ◽  
2021 ◽  
Vol 6 (2) ◽  
pp. 102-108
Author(s):  
Uying Hapid Alatas ◽  
Sri Utami
Keyword(s):  
Data Analysis ◽  
Customary Law ◽  
Parental Supervision ◽  
Analysis Techniques ◽  
Study Approach ◽  
Data Credibility ◽  
Community Sanctions ◽  
The Village ◽  
Legal Consequences

Customary law is a rule of human behavior in everyday life, always respected and respected because it has legal consequences or sanctions for violations that have been committed. However, the facts in the field show that many customary violations occur every year. The most common violation is kawin lari. The purpose of this research is to find out why the kawin lari customary violation is increasing in Pinang Merah Village and to find out whether the implementation of customary sanctions for kawin lari is in accordance with the customary rules that apply in Pinang Merah Village and to find out how the community's perception of the traditional kawin lari sanction in Pinang Village. Red. This research uses a case study approach with descriptive qualitative research methods. The collection technique uses observation, interview and documentation. The informants in this study amounted to 5 (five) people with the informant selection technique using purposive sampling. Data analysis techniques in this study were data reduction, data presentation and conclusions. Techniques for ensuring the validity of data Credibility, Transferability, Dependability and Comfirmability. Based on the results of data analysis, it was found that the increase in violations of the kawin lari custom was due to the lack of parental supervision and guidance towards children. Children are not well controlled, which results in children engaging in promiscuity. Elopement is one of the consequences of promiscuity. For the implementation of customary sanctions, it was found that the implementation of the traditional kawin lari sanction in Pinang Merah Village has not been implemented properly. Because there are still many violations of the kawin lari custom. Meanwhile, the community's perception of the kawin lari customary sanction is that it is a rule that must be obeyed by the community. sanctions are a hereditary inheritance from their ancient ancestors and are still used today. However, in reality, the customary sanction of kawin lari has not been implemented properly because there is still selective cutting or favoritism between the community. The suggestion in this research is that the community should obey the village customary rules that apply in Pinang Merah Village by paying customary sanctions given by the customary institution as a sign of having done something wrong. Customary institutions in order to provide understanding to the community to follow the customary rules of Pianang Merah Village, in order to reduce violations of customary sanctions.

scholarly journals Analisis Praktik Jual Beli Produk Pertanian Bayar Panen dalam Perspektif Hukum Ekonomi Islam di Desa Barurejo Kecamatan Siliragung Kabupaten Banyuwangi

2018 ◽  
Vol 10 (1) ◽  
pp. 180
Author(s):  
Lely Ana Ferawati Ekaningsih ◽  
Aula Izatul Aini ◽  
Imroatul Mutiah
Keyword(s):  
Data Analysis ◽  
Single Case ◽  
Agricultural Products ◽  
Mutual Benefit ◽  
Single Case Design ◽  
Design Data ◽  
Analysis Techniques ◽  
Islamic Economic ◽  
Case Design

This study aims to determine the practice of implementing the sale and purchase of agricultural products to pay harvest/respite in Barurejo Village, Siliragung District, Banyuwangi Regency. To find out about the legal views of Islamic economics on the implementation of buying and selling pay harvest. The type of research used in this study is a case study that is single-case design. Data analysis using interactive model analysis techniques. The results of the study, namely the practice of buying and selling are in accordance with the terms and also the pillars of sale and purchase, and buying and selling of this harvest does not contain elements of persecution, because both parties benefit from each other. In the practice of buying and selling agricultural products, the harvest in Barurejo Village, Siliragung Subdistrict, Banyuwangi Regency is in accordance with the objectives of Islamic economic law, namely a sense of empathy among people to create mutual benefit where the price increase the seller gets the price in lieu of the length of payment and the buyer gets the desired item without issuing money in cash, adding a relatively small amount of price and not burdening one party

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