scholarly journals THE EFFECT OF GOVERNMENTAL LAWS AND PHARMACEUTICAL ETHICS ON BUILDING A DISTINCTIVE RELATIONSHIP BETWEEN PHARMACISTS AND THEIR CUSTOMERS

Author(s):  
MAYSOON ABDELMALEK (ABUJARAD ALHUWITAT)

Objective: This study aimed to investigate the effect of governmental laws and pharmaceutical ethics on building a distinctive relationship between pharmacists and their customers from the perspective of pharmacists in Jordan through measuring the customers’ satisfaction and their perceived value. Methods: This study is a descriptive and correlative one. A self-administrated questionnaire was distributed to a random sample of 110 pharmacists working in private pharmacies to measure the effect of governmental laws and pharmaceutical ethics on building a distinctive relationship between pharmacists and customers. Results: ANOVA-test showed a significant effect of governmental laws and pharmaceutical ethics on building a distinctive relationship between pharmacists and their customers (p = 0.003) and on the customer–perceived value (p = 0.00). Multiple regression analysis showed a significant effect of the application of ethical standards on building a distinctive relationship between pharmacists and their customers (p = 0.006) and a significant effect of both dimensions: (application of laws and regulations) and (application of ethical standards) on customer–perceived value (p = 0.004, p = 0.009) respectively. Moreover, there was a statistically significant effect of the application of ethical standards on customers’ satisfaction (p = 0.03). Conclusion: Based on the results of this study, there should be an effort by the government and the private institutions responsible for the pharmacy profession in Jordan to contribute to build a distinctive relationship between pharmacies and their customers, as this relationship increases the perceived value and satisfaction of customers.

2017 ◽  
Vol 4 (1) ◽  
pp. 21
Author(s):  
Laily Maknin Zubaedah

 ABSTRAKTujuan dari penelitian ini adalah untuk menganalisis pengaruh nilai perceived customer terhadap kepuasan nasabah Bank BRISyariah Wahid Hasyim, untuk menganalisis pengaruh nilai perceived customer terhadap loyalitas pelanggan Bank BRISyariah Wahid Hasyim, dan untuk menganalisis pengaruh kepuasan terhadap loyalitas pelanggan Nasabah Bank BRISyariah Wahid Hasyim. Penelitian ini menggunakan metode Uji Hipotesis dan Metode Analisis Deskriptif, dengan persepsi pelanggan dianggap sebagai variabel bebas, maka kepuasan dan loyalitas sebagai variabel dependen. Data sampel utama diambil di Balai Perbankan Bank BRISyariah Cabang Wahid Hasyim menggunakan Metode Sampling Kenyamanan dengan meminta 200 nasabah untuk mengisi kuesioner.Skala yang digunakan dalam kuesioner ini adalah Skala Likert, yang memiliki lima pilihan potensial (sangat setuju, setuju, netral, tidak setuju, sangat tidak setuju). Uji Validitas pada alat ukur ini (kuesioner) menggunakan Metode Analisis Faktor yang memiliki faktor pembebanan ± 0,50 atau lebih (Practical Significance Method). Kemudian, Uji Kehandalan menggunakan Cronbach Alpha Score dengan tingkat kepercayaan 95%. Hasil uji validitas dan reliabilitas valid dan reliabel. Analisis korelasi antara ketiga variabel ini akan dijelaskan dengan Multiple Regression Analysis dan t-Test.Hasil pengujian hipotesis dalam penelitian ini membuktikan bahwa Nilai Fungsional signifikan berpengaruh positif terhadap kepuasan nasabah terhadap Bank BRISyariah Wahid Hasyim, Nilai Emosional signifikan berpengaruh positif terhadap kepuasan nasabah terhadap Bank BRISyariah Wahid Hasyim, Nilai Sosial berpengaruh positif signifikan terhadap kepuasan nasabah Bank BRISyariah Wahid Hasyim, dan Kepuasan positif berpengaruh signifikan terhadap loyalitas nasabah Bank BRISyariah Wahid Hasyim.Kata kunci: Customer Perceived Value, Satisfaction, dan Loyalty.


2012 ◽  
Vol 11 (1) ◽  
Author(s):  
Rintar Agus Simatupang

This research aims to analyze the influence of trust, consumer satisfaction, perceived value, and commitment in loyalty and to analyze the influence of trust, consumer satisfaction, and the perceived value toward commitment.There are 500 respondents used in this research. They were taken using convenience sampling. The confirmatory factor analysis is employed to find out the validity and reliability of the data. The multiple regression analysis is used to analyze the data.The result of this research shows that in the first analysis, the trust, the perceived value and the commitment positively influences the loyalty, whereas consumer satisfaction had no significancy influence on the loyalty; the second analysis shows that consumer satisfaction and the perceived value positively influence the commitment, whereas the trust had no significant positively influence on the commitment.


2020 ◽  
Vol 5 (2) ◽  
pp. 85
Author(s):  
Agung Fajar Ilmiyono ◽  
Rima Auliyamartha Agustina

ABSTRACTThe difference in tax interests between companies and the government encourages companies to regulate the amount of tax burden to be paid, a strategy that is usually used by companies, namely tax avoidance, besides that the tax ratio in Indonesia has decreased from 2012-2017. This phenomenon shows that tax avoidance is still being carried out. This research aims to examine the effect of company size, sales growth, and leverage on tax avoidance in property and real estate companies listed on the IDX in the period 2012-2018. Twenty-one samples were tested with classical assumption test, using multiple regression analysis techniques. The results show that partially company size has an effect on tax avoidance, sales growth has no effect on tax avoidance and leverage has an effect on tax avoidance. Simultaneously, company size, sales growth and leverage have an effect on tax avoidance.Keywords: Leverage, Sales Growth, Tax Avoidance and Company Size


2021 ◽  
Vol 2 (2) ◽  
pp. 166-183
Author(s):  
M. Haykal Daditullah Indrapraja ◽  
Restu Agusti ◽  
Nanda Fito Mela

Fraud is a case that often occurs in various organizations. The goal of this research was to look into and assess organizational characteristics such as leadership style and organizational culture, as well as human factors such as organizational dedication and religiosity, in order to protect the State Civil Apparatus against fraud (ASN).The population in this study is the State Civil Apparatus (ASN) of the Riau Province Government as many as 15,455. Purposive sampling was utilized, with the requirements for ASN being in a post and working for more than two years. Questionnaires were collected by sending questionnaires directly and some were sending questionnaires in the form of a google form. A total of 104 civil servants participated in this study and 100 questionnaires were processed. The results of multiple regression analysis with the help of SPSS 27 show that organizational culture and competence have an effect on ASN fraud in the Riau Provincial Government. However, leadership style and religiosity have no effect on cheating. The results of this study have a contribution to the government in reducing the occurrence of fraud.


Author(s):  
Panisa Mechinda ◽  
Sirivan Serirat ◽  
Jirawat Anuwichanont ◽  
Nak Gulid

The purpose of this study is to explore the antecedents of tourists’ attitudinal loyalty towards medical tourism in Pattaya (a major tourist destination in Thailand). Multiple regression analysis indicated that attitudinal loyalty towards medical tourism was mainly driven by satisfaction, trust, perceived value, destination familiarity, as well as destination image, respectively. When examining these antecedents between hospital tourists and clinic tourists, the results indicated that trust becomes the most important driver for hospital tourists whereas satisfaction becomes the most important driver for clinic tourists.


1992 ◽  
Vol 70 (3) ◽  
pp. 811-818 ◽  
Author(s):  
Stephen D. Johnson

This study explored factors related to anti-Arabic prejudice by surveying a random sample of 418 people from “Middletown” (Muncie, Indiana). Anti-Arabic prejudice was high in the fall of 1990. Multiple regression analysis indicated that, as in other studies of prejudice, low education and high authoritarianism had the strongest independent relations with this type of prejudice. However, being Protestant, vs Catholic, was independently related to anti-Arabic prejudice, Protestants being more prejudiced than Catholics. Also, an interaction obtained between race and religious fundamentalism. Specifically, white fundamentalists were more prejudiced than white nonfundamentalists, but black fundamentalists were much less prejudiced than black nonfundamentalists. Other analyses supported the realistic conflict theory of prejudice by providing some support for the idea that those who saw Arabs as an economic threat were more prejudiced. The results are discussed.


Author(s):  
Dragana Tomašević ◽  
Dragana Gašević ◽  
Marija Vranješ

Abstract: Research question: The purpose of this paper is to analyze the factors that influence consumers' intentions when buying foreign brands, and then the purchase itself. Motivation: The business environment is experiencing an extensive change and it has become very demanding for companies to retain customers as well as market share. Companies must learn to adapt to changes in order to survive in the market, and therefore need to be aware of the needs of their customers and their purchasing decisions. The rise in consumer awareness has led consumers to opt for well-known and high-quality foreign brands. Hence, if companies hope to outperform their competitors, they need to persuade consumers to purchase their products and brands. Idea: The main objective of the research is to be based on previous research in this field to find out whether perceived quality, prestige, perceived value and environmental impact affect the intention of domestic consumers to buy foreign brands, and consequently the purchase of these foreign brands. Data: The survey was conducted on the territory of the Republic of Serbia by means of a questionnaire and included 158 respondents. Data were collected from the respondents electronically during a period of about one month. Tools: Statistical analyses of all collected data (utilizing linear correlation, multiple regression analysis, T-test of sample independence and ANOVA) were used to draw conclusions about the relationships between the observed variables and to determine differences in the mean values between individual categories of respondents in terms of buying foreign brands. Findings: Multiple regression analysis confirmed the statistically significant influence of perceived quality and perceived value on the intention of consumers in Serbia to buy foreign brands. Other factors do not have a statistically significant effect on consumer intention. Also, a simple regression analysis revealed a statistically significant influence of consumer intention on the act of purchase. At the very end of the paper, it was determined that statistically significant differences regarding the purchase of foreign brands existed when respondents were observed by gender and education levels, while age did not have a statistical significance. Contribution: This research has a scientific and practical contribution in terms of collecting information about the factors that influence the consumers` intension to buy foreign brands.


2016 ◽  
Vol 12 (22) ◽  
pp. 38
Author(s):  
Abdullah Alshboul ◽  
Yiming Wang

The purpose of this quantitative research was to identify whether there were correlations between U.S. automobile consumers’ perceived value and South Korean automobiles’ price, quality, fuel efficiency, design, and technologies. The sample size of the current study was 538. A questionnaire was used to collect data from automobile consumers in 50 states and in the District of Columbia. The results show that consumers’ perceived value were positively related to South Korean automobiles’ price, quality, fuel efficiency, design, and technologies. The result of a multiple regression analysis shows that South Korean automobiles’ quality, fuel efficiency, design, and technologies were significant predictors of consumers’ perceived value. On the other hand, price was only a marginally significant predictor of consumers’ perceived value. In the second multiple regression analysis which considers the participants’ gender, age, education level, and income level, results indicated that none of the four variables had any effect on consumers’ perceived value. Implications for South Korean automobiles’ pricing, quality control, and manufacturing strategy are discussed. Directions for future research are also proposed.


2019 ◽  
Vol 5 (2) ◽  
pp. 193
Author(s):  
Youmil Abrian ◽  
Arif Adrian ◽  
Rian Surendra

This paper was conducted to determine what factors encourage consumer decisions in choosing Grand Inna Hotel Padang, as well as the contribution of each of these factors. Researchers used the Grand Inna Hotel Padang because the hotel is owned by the government. Grand Inna Hotel Padang has unstable occupancy then affects to the hotel revenue. The results showed that there are 7 factors considered by consumers in rooms purchasing  Grand Inna hotel Padang, the 7 factors mentioned are price factors,  service factors, motivation and lifestyle factors, reference group factors, hospitality factors, MICE and brand image. Each of these factors contributes substantially to encouraging consumers to choose Grand Inna hotel Padang. The population of the study was consumers who had stayed at the Grand Inna  Hotel Padang. The sampling technique used purposive sampling with a total sample is 100 respondents. The data analysis technique is factor analysis to determine the factors considered by consumers and multiple regression analysis to determine the extent factors considered affect the purchasing decision. From the results of multiple regression analysis found that the 7 factors together have a significant effect on decision in decisions purchase room service at the Grand Inna Hotel Padang.


NIAGAWAN ◽  
2021 ◽  
Vol 10 (2) ◽  
pp. 109
Author(s):  
Putri Sari MJ Silaban ◽  
Stevi Jesika Siagian

Open Unemployment is a labor force that truly does not have a job. This study was conducted aiming to examine the effect of inflation and investment on open unemployment in Indonesia from 2002 to 2019. The data used are time series data. The analysis technique used in this study is the classical assumption testing, hypothesis testing and multiple regression analysis. The analysis shows that partially positive and significant effect on open unemployment means that the higher the inflation, the higher the open unemployment will be, and vice versa. Investment is partially negative and significant effect on open unemployment means that the higher the investment, the open unemployment will decrease, and vice versa. And inflation and investment simultaneously have a significant effect on open unemployment. The results can be expected to provide input to the government so that it can maintain a stable inflation and investment rate so that the level of open unemployment can remain stable.Keywords: Inflation, Investment, and Open Unemployment.


Sign in / Sign up

Export Citation Format

Share Document