scholarly journals Factors Affecting Consumer Satisfaction to Online Shopping

2020 ◽  
Vol 2 (6) ◽  
pp. 571-575
Author(s):  
Kim Edward S. Santos ◽  
Angelo R. Santos
Keyword(s):  
Consumer Satisfaction ◽  
Online Shopping ◽  
Factors Affecting

Online Shopping Behavior

2018 ◽  
pp. 1413-1429
Author(s):  
Rama Mohana Rao Katta ◽  
Chandra Sekhar Patro
Keyword(s):  
Consumer Satisfaction ◽  
Online Shopping ◽  
Shopping Behavior ◽  
Revolutionary Change ◽  
Factors Affecting ◽  
Goods And Services ◽  
The World ◽  
Major Shift ◽  
Online Shopping Behavior ◽  
The Right

Online shopping is a recent phenomenon in the field of E-Business with promising results indicating revolutionary change in shopping in the world. Accessibility and convenience are the key drivers for a major shift to online shopping. Due to ever increasing work pressure, multiple roles in life style, paucity of time, consumers are on the lookout of such facility that can suit to their changing needs. Online shopping provides the right solution to get the desired goods and services with a touch on the computer/ mobile screen. Consumers are more connected than ever before and have more information and choices at their fingertips today due to expanding connectivity of internet all over the world. If e-marketers know and understand the factors affecting consumer satisfaction, they can further sharpen their marketing strategies to attract and retain customers. The study focuses on identifying the factors influencing online shopping behavior and the reasons for preferring online shopping compared to shopping in conventional stores.

Online Shopping Behavior

2016 ◽  
Vol 8 (4) ◽  
pp. 21-36 ◽  
Author(s):  
Rama Mohana Rao Katta ◽  
Chandra Sekhar Patro
Keyword(s):  
Consumer Satisfaction ◽  
Online Shopping ◽  
Shopping Behavior ◽  
Revolutionary Change ◽  
Factors Affecting ◽  
Goods And Services ◽  
The World ◽  
Major Shift ◽  
Online Shopping Behavior ◽  
The Right

Online shopping is a recent phenomenon in the field of E-Business with promising results indicating revolutionary change in shopping in the world. Accessibility and convenience are the key drivers for a major shift to online shopping. Due to ever increasing work pressure, multiple roles in life style, paucity of time, consumers are on the lookout of such facility that can suit to their changing needs. Online shopping provides the right solution to get the desired goods and services with a touch on the computer/ mobile screen. Consumers are more connected than ever before and have more information and choices at their fingertips today due to expanding connectivity of internet all over the world. If e-marketers know and understand the factors affecting consumer satisfaction, they can further sharpen their marketing strategies to attract and retain customers. The study focuses on identifying the factors influencing online shopping behavior and the reasons for preferring online shopping compared to shopping in conventional stores.

scholarly journals Teleworking and Online Shopping: Socio-Economic Factors Affecting Their Impact on Transport Demand

2021 ◽  
Vol 13 (13) ◽  
pp. 7211
Author(s):  
Juan Ramón López Soler ◽  
Panayotis Christidis ◽  
José Manuel Vassallo
Keyword(s):  
Urban Areas ◽  
Online Shopping ◽  
New Technologies ◽  
Age Groups ◽  
Mobility Patterns ◽  
Factors Affecting ◽  
Ex Post ◽  
Potential Impact ◽  
Commuting Patterns ◽  
Socio Economic Factors

Teleworking and online shopping became commonplace during the COVID-19 pandemic and can be expected to maintain a strong presence in the foreseeable future. They can lead to significant changes in mobility patterns and transport demand. It is still unclear, however, how extensive their adoption can be, since each individual has different preferences or constraints. The overall impact on transport depends on which segments of the population will modify their behaviour and on what the substitutes to the current patterns will be. The purpose of this work is to identify the user profiles and spatial aspects that affect the adoption of teleworking and online shopping, and to explore the potential impact on transport demand. To that end, data from an EU-wide survey on mobility were analysed using a Machine Learning methodology. The results suggest that while the take up of the new work and consumption patterns is high on average, there are significant differences among countries and across different socio-economic profiles. Teleworking appears to have a high potential mainly in certain services sectors, affecting commuting patterns predominantly in large urban areas. Online shopping activity is more uniform across the population, although differences among countries and age groups may still be relevant. The findings of this work can be useful for the analysis of policies to encourage the uptake of new technologies in transport and mobility. They can be also a good reference point for future studies on the ex-post analysis of the impacts of the pandemic on mobility.

An Analysis of Factors Affecting Online Shopping of Homemade Foods in Sultanate of Oman

2020 ◽  
Vol 9 (2) ◽  
pp. 56-63
Author(s):  
Kumar , R. Renjith ◽  
Al Brashdi , Hajar Ali Salim ◽  
Al Mughairi , Huria Abdallah Salim ◽  
Al Rawahi , Shamsa Abdullah Mubarak
Keyword(s):  
Online Shopping ◽  
Sultanate Of Oman ◽  
Factors Affecting

Major Factors Affecting Dental Consumer Satisfaction

1985 ◽  
Vol 3 (1) ◽  
pp. 57-68 ◽  
Author(s):  
David Andrus ◽  
James Buchheister
Keyword(s):  
Consumer Satisfaction ◽  
Factors Affecting ◽  
Major Factors

scholarly journals A Review of Factors Affecting Consumer Behavior towards Online Shopping

2018 ◽  
Vol 8 (4) ◽  
Author(s):  
Roopjot Kochar ◽  
Harmanjot Kaur
Keyword(s):  
Consumer Behavior ◽  
Online Shopping ◽  
Web Browser ◽  
Factors Affecting ◽  
Privacy Concerns ◽  
Goods And Services ◽  
Factors Influencing ◽  
Guaranteed Quality ◽  
Specific Factors ◽  
Fierce Competition

Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Online shopping provides a good example of business revolution. Ecommerce has made life Simple and innovative of individual and groups. Consumer behavior on online shopping is different from physical market where he/she has access to see the products online shopping sites are fast replacing traditional or physical shops. Over, the years the trust of the customers for online shopping sites has increased considerably. The increase in the number of these sites on one hand has led to a fierce competition which means better and cheaper products for customers. However, at the same time customers have their privacy concerns when it comes to shopping online. Internet is changing the way consumers shop and buy goods and services and has rapidly evolved into a global phenomenon. The technology oriented factors like guaranteed quality, cash on delivery discounts and promotions are the major specific factors influencing customer’s attitudes toward online shopping. This research paper attempts to analyze the consumer behavior towards online shopping and the various factors influencing trend of online shopping.

scholarly journals CUSTOMER SATISFACTION IN ONLINE SHOPPING: A CASE STUDY OF BANGKOK URBAN AREA

2018 ◽  
pp. 13-23
Author(s):  
Irina Onyusheva ◽  
Jatuporn Thongaim
Keyword(s):  
Customer Satisfaction ◽  
Urban Area ◽  
Consumer Satisfaction ◽  
Online Shopping ◽  
The Internet ◽  
Sales Channel ◽  
Demand Growth ◽  
Online Retailers ◽  
Customer Survey

This study aims to measure customer satisfaction in online shopping. Along with the increasing usage of the Internet, e-commerce has emerged as a relatively new sales channel in Thailand. Consumer satisfaction and reputation are most important parts of online shopping, both contributing greatly to future demand growth. Trust in online shopping is the major difficulty due to inability to touch the product before purchasing. This factor can also effect customer satisfaction and customer behaviour in relation to various products and services. The purpose of this research is achieved by means of using the online customer survey in Bangkok urban area, Thailand. Some recommendations are addressed to online retailers, namely, it is offered to take more responsibility for the online shopping process so that to make it more admired and trustworthy.

scholarly journals Consumers’ Buying Behavior Towards Online Shopping During The Covid-19 Pandemic: An Empirical Study In Malaysia

2021 ◽  
Vol 7 (2) ◽  
pp. 1-7
Author(s):  
Nurul Sima Mohamad Shariff ◽  
Nur Hayani Izzati Abd Hamid
Keyword(s):  
Online Shopping ◽  
Probit Model ◽  
Product Variety ◽  
Marketing Strategies ◽  
Ordered Probit ◽  
Ordered Probit Model ◽  
Buying Behavior ◽  
Factors Affecting ◽  
The Relationship ◽  
Insight Into

The world has been affected by the COVID-19 outbreak recently, affecting the economy worldwide. Due to the booming of online activities, especially online shopping, this study is interested in finding the relationship between factors affecting consumers’ buying behavior on online shopping in Malaysia during the COVID-19 pandemic. The least studies related to this issue is needed in Malaysia to further understand the behavior of the consumers on online shopping. Based on available literatures, the factors of interest were trust, convenience, price, product variety and promotion on consumers’ buying behavior in Malaysia. The study employed survey procedures to collect the data, whereby online questionnaires were disseminated and recorded from a total of 335 respondents. The data was then analysed using several statistical analyses, namely pilot test, descriptive statistics and an ordered probit model.  The result from an ordered probit model indicated that convenience, product variety, trust and promotion affected the Malaysian consumers’ buying behavior during the pandemic. Only price showed an insignificant impact on online shopping. This gave the sellers insight into understanding the consumers’ buying behavior on the online platform by planning marketing strategies to fascinate more customers.

Consumer Perceptions of Factors Affecting Online Shopping Behavior

2021 ◽  
Vol 19 (2) ◽  
pp. 1-16
Author(s):  
Musrat Siyal ◽  
Saeed Siyal ◽  
Jun Wu ◽  
Debajyoti Pal ◽  
Muhammad Mujahid Memon
Keyword(s):  
International Students ◽  
Technology Acceptance ◽  
Purchase Intention ◽  
Financial Risk ◽  
Online Shopping ◽  
Ease Of Use ◽  
Shopping Behavior ◽  
Chinese Consumers ◽  
Factors Affecting ◽  
Online Shopping Behavior

Online shopping is an emerging trend throughout the world. Likewise, it is used in China among Chinese consumers, but not all foreigners use it frequently due to several factors. This study discussed those factors which cause hindrance for foreigners to use online shopping and their behavior towards it. To do so, the authors have proposed the model by extending the technology acceptance model (TAM). The data were collected from the international students in China through a survey questionnaire and analyzed by SPSS to draw the results of the proposed relationships. The findings show that the online shopping behavior of international students in China is negatively related to financial risk and positively related to trust and ease of use. Moreover, purchase intention mediates these relationships. The results will be useful for consumers and online sellers to retain existing consumers and attract more foreigners studying in China. Moreover, the paper mentioned the implications and future directions of the study.

Factors Influencing Online Shopping Among Residents in Lasanod Somalia

2021 ◽  
Vol 4 (4) ◽  
pp. 44-59
Author(s):  
Mohamed Ali Abdinur
Keyword(s):  
Firm Value ◽  
Quantitative Research ◽  
Online Shopping ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Shopping Behavior ◽  
Research Approach ◽  
Strong Positive Correlation ◽  
Firm Reputation ◽  
Factors Affecting

Due to the advancement of technology, many businesses moved from physical locations to online businesses where they do business online. The objective of this paper is to investigate the factors affecting online shopping behavior among residents of Lasanod Somalia. This paper used a quantitative research approach. Data were collected from residents of Lasanod Somalia through questionnaires. 160 questioners were collected from respondents who were selected using a simple random sampling technique. The results showed that factors such as trust, firm reputation, functionality, privacy, reliability, and firm value have an influence on consumers’ online buying behavior. The study found out there is a strong positive correlation between trust and firm reputation with an R-value of .612 and a significant level of .000 which is way below 0.01. This research focused on Lasanod city and cannot be generalized to the whole of Somalia. Furthermore, the sample size was not large.

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