scholarly journals METHODOLOGICAL BASES FOR THE DEVELOPMENT OF SERVICEOLOGY IN RESTAURANT BUSINESS

2021 ◽  
Author(s):  
Natalia Tereshchuk
Keyword(s):  
Information Technologies ◽  
Service Management ◽  
Scientific Basis ◽  
Hotel Management ◽  
Science Theory ◽  
Hotel Service ◽  
Methodical Basis ◽  
Resource Storage ◽  
Service Policy

The relevance of the statistic begins when in the minds of postindustrial development the sphere of restaurant service is intensively developing, new services and technology have appeared, and the globalization of the restaurant sector has made it possible to state the competitiveness of food in the restaurant sector. Yak galuz ekonomiki, Ukrainian restaurant service is guilty of more and more focus on consumer and interest of foreign tourists and survivors of life, economic economy and suspension. The main method is the statty є development of restaurant service (restaurantology) as a scientific and methodical basis for the development and promotion of services in the restaurant business, to enter the warehouse of the current economy of Ukraine. The statutes of the restaurant service policy are being formed (service policy in the restaurant service management) as the scientific basis of the restaurant business design and the evaluation of the quality of service in the restaurant service, the development of the sphere of service in the restaurant service, the development of the The market of this kind of services, the development of service and information technologies and communica- tions, is able to display the functional and decomposition of restaurants (complexes of restaurant services). The broken science theory of hotel service (hotel service) has not yet been formed, insufficiently rooted, not represented by the scientific spirit and numerical sub'ekts of the economy and the suspension, which is to work on the hope of the last guests. As a result of the abundant current nutrition and development of the sphere of hotel services, there can be no change without a theoretical rationalization of the day service and the development of scientific theory of services (hotel serviceology). At the same time, the advancement of the theoretical foundations of the sphere of hotel services is not only theoretical, but in the meaning of the world, applied value, some specificity of technology in the sphere of hotel management services, resource storage and production of the sphere of production

scholarly journals Evaluation of quality of service: real case in the hotel fitness center

2018 ◽  
Vol 12 (1) ◽  
pp. 1-27 ◽  
Author(s):  
Natália de Almeida Ferraz ◽  
Fagner José Coutinho de Melo ◽  
Taciana de Barros Jerônimo ◽  
André Philippi Gonzaga de Albuquerque ◽  
Denise Dumke de Medeiros
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Sector ◽  
Quality Of Services ◽  
Hotel Management ◽  
Fitness Center ◽  
Customer Expectations ◽  
Hotel Service ◽  
New Perspective

The justified purpose of the theme: The number of companies in the service sector has been increasing steadily in recent years. At the same time, consumers are increasingly demanding quality of services offered by the various providers in the market. Customer satisfaction is fundamental to the success of these organizations, and for this reason, the adoption of specific techniques for assessing quality of services is necessary. Purpose: this article aims to develop a framework to support hotel management. Methodology/Design: The study used an adaptation of the classic SERVQUAL model for the evaluation of customer expectations and perceptions, enhanced by the QUESC model, which is an instrument specifically applied to quality evaluation in fitness services, in order to obtain a more complete and targeted approach. The survey was conducted with 206 customers on the quality of service in the hotel's fitness center. Results and Originality: With the application of the model, we found that SERVQUAL was insufficient to evaluate customer satisfaction since the highest rated items pointed to the gaps coming mostly from the QUESC model. The findings provide a new perspective that can encourage those involved in the fitness center to manage these businesses considering the characteristics of the customer. This structure can help the hotel manager identifying which quality dimensions need more attention, improve the quality of the hotel service, develop customer loyalty, improve employee satisfaction, and differentiate from competitors. The article presents a new focus on guest view, which can be used to manage services offered by hotels.

scholarly journals Improving the hydrometeorological service of users based on application of modern information technologies

2019 ◽  
pp. 14-24
Author(s):  
V. O. Manukalo ◽  
M. I. Kulbida ◽  
B. O. Ivanov
Keyword(s):  
Internet Of Things ◽  
Information Technologies ◽  
Service Management ◽  
New Technology ◽  
Network Connectivity ◽  
Close Relation ◽  
Web Technologies ◽  
Current State ◽  
Optimum Solution

Improving the quality of hydrometeorological products and services for different categories of end users today is the most important task of the Hydrometeorological Service of Ukraine. Implementation of these measures involves a widespread use of modern technologies of hydrometeorological measurements as well as information and computing technologies such as Internet of Things, Big Data, Cloud Computing. The paper studies the current state and prospects of Internet of Things (IoT) application in hydrometeorological activities, particularly, in the work of hydrometeorological organizations of the State Emergency Service of Ukraine, in order to improve the quality of hydrometeorological products and services. Emergence of IoT became a new step in Internet and Web technologies use and ensured transition from static network to dynamic array of devices of all types and sizes employing electronics, software, sensors and network connectivity. It offers recommendations for intensifying the efforts aimed at implementation of this promising information technology into routine instrumental measurements, data collection and processing, as well as delivery of services to users. The recommendations present solutions to a number of technological, organizational and legal problems. Transition to a new technology should be carried out in stages and in the course of sensors and devices improvement, increase of speed and a reliability of communication channels. The most optimum solution may include a program-target approach based on a comprehensive program of development of the Hydrometeorological Service for the period of up to 5 years. This approach will make it possible to consider development of information technologies in a close relation with development of other activities of the Hydrometeorological Service: technical re-equipment of observation networks, improvement of the Hydrometeorological Service management as a whole and with regard to its separate units; strengthening its material and technical base, personnel potential etc.  

Current Requirements of the Society to the Professional Training of Specialists in Information Technology Industry in Japan

2014 ◽  
Vol 4 (2) ◽  
pp. 84-89
Author(s):  
Inna Pododimenko
Keyword(s):  
Higher Education ◽  
Labour Market ◽  
Communication Technology ◽  
Information Technologies ◽  
Professional Training ◽  
Professional Competence ◽  
Information Communication Technology ◽  
Information Communication ◽  
Quality Of Higher Education

Abstract The problem of professional training of skilled human personnel in the industry of information communication technology, the urgency of which is recognized at the state level of Ukraine and the world, has been considered. It has been traced that constantly growing requirements of the labour market, swift scientific progress require the use of innovative approaches to the training of future ІТ specialists with the aim to increase their professional level. The content of standards of professional training and development of information technologies specialists in foreign countries, particularly in Japan, has been analyzed and generalized. On the basis of analysis of educational and professional standards of Japan, basic requirements to the engineer in industry of information communication technology in the conditions of competitive environment at the labour market have been comprehensively characterized. The competencies that graduate students of educational qualification level of bachelor in the conditions of new state policy concerning upgrading the quality of higher education have been considered. The constituents of professional competence in the structure of an engineer-programmer’s personality, necessary on different levels of professional improvement of a specialist for the development of community of highly skilled ІТ specialists, have been summarized. Positive features of foreign experience and the possibility of their implementation into the native educational space have been distinguished. Directions for modernization and upgrading of the quality of higher education in Ukraine and the prospects for further scientific research concerning the practice of specialists in information technologies training have been suggested

SCIENTIFIC BASIS OF POSTGRADUATE TRAINING FOR OFFICER WORKING ETHNIC AFFAIRS USING STATE BUDGET IN THE PERIOD OF 2018 – 2025

2017 ◽  
Author(s):  
La Duc Minh ◽  
Nguyen Thi Hao ◽  
Vu Thi Thuy
Keyword(s):  
Economic Development ◽  
Ethnic Groups ◽  
Human Resource ◽  
Postgraduate Training ◽  
Scientific Basis ◽  
National Defense ◽  
High Quality ◽  
State Budget ◽  
International Integration

Ethnic affairs play an important role in socio of ethnic groups’ solidarity, assurance of security and national defense stability. In -economic development, maintenanceorder to improve the quality of ethnic affairs, it is practical to carry out postgraduate training of officer implementing ethnic affairs using state budget with the aim of encouraging and enhancing officer quality to satisfy high-quality human resource in international integration.

Administrasi Layanan Khusus

2020 ◽  
Author(s):  
Haisya Hamini
Keyword(s):  
Learning Process ◽  
Teaching And Learning ◽  
School Health ◽  
Service Management ◽  
Educational Goals ◽  
Guidance And Counseling ◽  
School Based ◽  
Special Services ◽  
School Cafeterias

This article describes the administration of special services. The teaching and learning process requires the support of facilities that are not directly used in the classroom. Facilities that do not directly include school libraries, school cooperatives, school health businesses and school cafeterias. Management of special services in schools is effective and efficient School Based Management (SBM). School is one of the facilities that can be used to improve the quality of Indonesia's population. Schools not only have responsibilities and duties to carry out the learning process in developing science and technology, but must maintain and improve students' physical and spiritual health.Special service management in schools is basically defined and organized to facilitate or facilitate learning, and can meet the special needs of students at school. Special services are provided in schools with a view to facilitating the implementation of teaching in the context of achieving educational goals in schools. Special services include guidance and counseling, libraries, laboratories, school health efforts (uks), canteens, school cooperatives, and transportation.

scholarly journals Nondestructive Detection of the Gel State of Preserved Eggs Based on Dielectric Impedance

Foods ◽  
2021 ◽  
Vol 10 (2) ◽  
pp. 394
Author(s):  
Cheng-Han Li ◽  
Chun-Hung Hsieh ◽  
Cheng-Chu Hung ◽  
Ching-Wei Cheng
Keyword(s):  
Decay Rate ◽  
Mechanical Vibration ◽  
Scientific Basis ◽  
Nondestructive Method ◽  
Inspection System ◽  
Nyquist Diagram ◽  
Detection Technology ◽  
The Difference ◽  
The Individual

After completing the production of preserved eggs, traditionally, the degree of gelling is judged by allowing workers to tap the preserved eggs with their fingers and sense the resulting oscillations. The amount of oscillation is used for the quality classification. This traditional method produces varying results owing to the differences in the sensitivity of the individual workers, who are not objective. In this study, dielectric detection technology was used to classify the preserved eggs nondestructively. The impedance in the frequency range of 2–300 kHz was resolved into resistance and reactance, and was plotted on a Nyquist diagram. Next, the diagram curve was fitted in order to obtain the equivalent circuit, and the difference in the compositions of the equivalent circuits corresponding to gelled and non-gelled preserved eggs was analyzed. A preserved egg can be considered an RLC series circuit, and its decay rate is consistent with the decay rate given by mechanical vibration theory. The Nyquist diagrams for the resistance and reactance of preserved eggs clearly showed that the resistance and reactance of gelled and non-gelled eggs were quite different, and the classification of the eggs was performed using Bayesian network (BN). The results showed that a BN classifier with two variables, i.e., resistance and reactance, can be used to classify preserved eggs as gelled or non-gelled, with an accuracy of 81.0% and a kappa value of 0.62. Thus, a BN classifier based on resistance and reactance demonstrates the ability to classify the quality of preserved egg gel. This research provides a nondestructive method for the inspection of the quality of preserved egg gel, and provides a theoretical basis for the development of an automated preserved egg inspection system that can be used as the scientific basis for the determination of the quality of preserved eggs.

scholarly journals Policy refinement for IP differentiated services Quality of Service management

2006 ◽  
Vol 3 (2) ◽  
pp. 2-13 ◽  
Author(s):  
Arosha K. Bandara ◽  
Emil C. Lupu ◽  
Alessandra Russo ◽  
Naranker Dulay ◽  
Morris Sloman ◽  
...  
Keyword(s):  
Quality Of Service ◽  
Service Management ◽  
Services Quality ◽  
Differentiated Services ◽  
Policy Refinement

Prospects for the development of normmaking using information technologies

2020 ◽  
Vol 70 (2) ◽  
pp. 115-119
Author(s):  
A.B. Sadvakasov ◽  
Keyword(s):  
Public Administration ◽  
State Policy ◽  
Information Technologies ◽  
New Technologies ◽  
Economic Relations ◽  
Legal Norms ◽  
New Information ◽  
Rule Making ◽  
Consistent Approach

A consistent approach to improving the quality of draft of normative legal acts contributes to the development of socio-economic relations in the country, reducing bureaucratic procedures and generally improves public administration. The quality of rule-making and its effectiveness largely determine the implementtion of a particular state policy task. Kazakhstan has created all conditions for the development of legislation and its improvement. Moreover, measures are being taken to introduce new information technologies to adjust existing legal norms. The article describes the existing system of state rulemaking, as well as the prospects for using new technologies.

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