scholarly journals PENGARUH BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PADA PTS DI KALIMANTAN SELATAN

2017 ◽  
Vol 9 (3) ◽  
pp. 307
Author(s):  
Rahmady Radiany
Keyword(s):  
Higher Education ◽  
Organizational Culture ◽  
Service Quality ◽  
Random Sampling ◽  
Research Result ◽  
Total Sample ◽  
Private Higher Education ◽  
Analysis Technique ◽  
Cultural Variable

Goals of this research are; (1) to study and analyze significance influence of detail attention to service quality; (2) to study and analyze significance influence of orient result to service quality; (3) to study and analyze significance influence of orient people to service quality; (4) to study and analyze significance influence of orient team to service quality; (5) to study and analyze significance influence of organizational culture simultaneous to service quality. Sample in this research was taken by random sampling five Private Higher Education which major in management. The total sample are 100 students. Analysis technique used multiple linier regression . The research result indicates that: (1) there are significance influence of attention at detail representing the part of cultural variable to service quality to student by lecturer and employees; (2) there are significance influence of orient at result representing one of cultural variable to service quality to student by lecturer and employees; (3) there are significance influence of orient at one which who represent the cultural variable to service quality to student by lecturer and employees; (4) there are significance influence of orient at team which also represent the cultural variable to service quality to student by lecturer and employees; (5) there are significance influence of organizational culture simultaneous to service quality.

scholarly journals PENGARUH BUDAYA ORGANISASI TERHADAP KUALITAS PELAYANAN PADA PTS DI KALIMANTAN SELATAN

2018 ◽  
Vol 9 (3) ◽  
pp. 307-323
Author(s):  
Rahmady Radiany
Keyword(s):  
Higher Education ◽  
Organizational Culture ◽  
Service Quality ◽  
Random Sampling ◽  
Research Result ◽  
Total Sample ◽  
Private Higher Education ◽  
Analysis Technique ◽  
Cultural Variable

Goals of this research are; (1) to study and analyze significance influence of detail attention to service quality; (2) to study and analyze significance influence of orient result to service quality; (3) to study and analyze significance influence of orient people to service quality; (4) to study and analyze significance influence of orient team to service quality; (5) to study and analyze significance influence of organizational culture simultaneous to service quality. Sample in this research was taken by random sampling five Private Higher Education which major in management. The total sample are 100 students. Analysis technique used multiple linier regression .The research result indicates that: (1) there are significance influence of attention at detail representing the part of cultural variable to service quality to student by lecturer and employees; (2) there are significance influence of orient at result representing one of cultural variable to service quality to student by lecturer and employees; (3) there are significance influence of orient at one which who represent the cultural variable to service quality to student by lecturer and employees; (4) there are significance influence of orient at team which also represent the cultural variable to service quality to student by lecturer and employees; (5) there are significance influence of organizational culture simultaneous to service quality. 

scholarly journals Pengaruh Budaya Organiasi Terhadap Kualitas Pelayanan PDAM Tirta Masserempulu Di Kabupaten Enrekang

2018 ◽  
Vol 4 (3) ◽  
pp. 366
Author(s):  
Sumria Sumria ◽  
Muhammadiah Muhammadiah ◽  
Ihyani Malik
Keyword(s):  
Organizational Culture ◽  
Service Quality ◽  
Random Sampling ◽  
Regression Coefficient ◽  
Simple Random Sampling ◽  
Test Method ◽  
Analysis Technique ◽  
Simple Regression Analysis ◽  
Simple Regression

The objectives of this research is to find out the influence of organizational culture on the quality of service of PDAM Tirta Masserempulu, Enrekang Regency. The population is all customers in the Office of PDAM Tirta Masserempulu, Enrekang Regency. The sample used is a customer in the Office of PDAM Tirta Masserempulu, Enrekang Regency as many as 30 customers. The technique of determining the sample is by simple random sampling. The data analysis technique used was the analysis of the reliability test method and validity test, simple regression analysis of Pearson product moment (r) through the SPSS 20.00 program at a significant level of α = 0.05. The results showed that there was a significant influence between organizational culture on service quality PDAM Tirta Masserempulu, Enrekang Regency with a regression coefficient of 0.389 is positive, so it can be said that the direction of influence of variable X on Y is positive. While 76.9% is influenced by other factors not referred to in this study.Key word: organizational culture and service quality ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh budaya organisasi terhadap kualitas pelayananan PDAM Tirta Masserempulu Kabupaten Enrekang. Populasinya adalah seluruh pelanggan di Kantor PDAM Tirta Masserempulu Kabupaten Enrekang. Sampel yang digunakan adalah pelanggan di Kantor PDAM Tirta Masserempulu Kabupaten Enrekang sebanyak 30 pelanggan. Teknik penentuan sampel adalah dengan cara simple random sampling. Teknik analisis data yang digunakan adalah analisis metode uji reabilitas dan uji validitas, analisi regresi sederhana Pearson product moment (r) melalui program SPSS 20.00 pada taraf signifikan α = 0,05.Hasil penelitian menunjukkan bahwa adanya pengaruh yang signifikan antara budaya organisasi terhadap kualitas pelayanan PDAM Tirta Masserempulu Kabupaten Enrekang dengan koefisien regresi sebesar 0,389 tersebut bernilai positif sehingga dapat dikatakan bahwa arah pengaruh variable X terhadap Y adalah positif. Sedangkan 76,9% dipengaruhi oleh faktor lain yang tidak termaksud dalam penelitian ini.Kata Kunci: budaya organisasi dan kualitas pelayanan.

scholarly journals PENGARUH TRUST DAN E-SERVICE QUALITY TERHADAP KEPUTUSAN PEMBELIAN PADA ONLINE SHOP SHOPEE DI FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS SINGAPERBANGSA KARAWANG

2020 ◽  
Vol 5 (1) ◽  
pp. 40
Author(s):  
DANANG KUSNANTO ◽  
RISKA AYU OKTAVIANY ◽  
RIDA RAHMA
Keyword(s):  
Service Quality ◽  
Random Sampling ◽  
Sampling Methods ◽  
Research Result ◽  
Stratified Random Sampling ◽  
Scale Analysis ◽  
Business Faculty ◽  
Analysis Technique ◽  
Verification Methods ◽  
Microsoft Office

<p><em>As for the purpose, to obtain empirical evidence and find clarity phenomena and conclusions about The Effect  of Trust and E-Service Quality to Buying Decision in Online Shop Shopee at Economy and Business Faculty University of Singaperbangsa Karawang. The study was conducted by using desciptive and verification methods, such as collecting, presenting, analyzing, and testing hypothesis, and made conclusions and suggestions. Sample were collected by using Stratified Random Sampling and Purposive sampling methods with a sample od 100 respondensfrom a population of 3.597 people. The data analysis technique was used Bar Scale Analysis technique and Path Analysis by using Method Succesive Interval, Microsoft Office Excel 2010, and SPSS. Based on the research result trust variable (X1) has a significant effect of buying decision (Y) with a percentage of 53,1%, which means that further increasing trust consumer will increase buying decisions to the product offered. E-service qualiy (X2) has a significant effect on buying decision (Y) with a persentage of 15,1%, which means that e-service quality effect the rentention of customers. There is a simultaneous effect of trust and e-service quality variables on buying decision by 68,2% and the remaining 31,8% is influenced by other variables not examined in this study.</em></p><p><em><br /></em></p><p><em></em><strong><em>Keywords: </em></strong><em>Trust, E-Service Quality, Buying Decision</em></p>

Students’ perception and satisfaction of services provided by public and private higher education institutes: a case study in Albania

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Drita Kruja ◽  
Huong Ha ◽  
Elvira Tabaku
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Eastern Europe ◽  
Student Satisfaction ◽  
Instructional Effectiveness ◽  
Private Higher Education ◽  
Public And Private ◽  
Content Type ◽  
Significant Difference ◽  
The Individual

Purpose There have been many research studies on students’ satisfaction of services in universities in developed countries. However, students’ expectation and satisfaction of public and private higher education institutions (HEIs) with regard to service quality in Eastern Europe have been under-researched. Therefore, this study aims to offer an empirical examination of student satisfaction of the service quality of public and private HEIs in Albania by evaluating the gap between students’ expectation and perception and the effect of student satisfaction on retention in HEIs. Design/methodology/approach The survey instrument used in this study was the student satisfaction inventory in the USA. Primary data were collected from a survey of students in two private and four public HEIs in Albania. A total of 554 valid responses were collected from the survey. Findings The findings suggested that there were performance gaps between public and private HEIs. Public universities performed well in terms of concern for the individual, campus support services, student-centeredness and instructional effectiveness. Private HEIs scored well in terms of concern for the individual, academic advising effectiveness, instructional effectiveness and safety and security (parking). There is a significant difference in students’ perception of the overall satisfaction of HEIs. Students’ overall satisfaction positively impacts their retention. Originality/value Overall, this study provides valuable insights to private and public HEIs’ administrators regarding to student satisfaction and retention. The findings will have far-reaching managerial implications for all groups of stakeholders in terms of the service delivery by universities in Albania and Eastern Europe.

scholarly journals ANALISIS KUALITAS PELAYANAN DENGAN MENGGUNAKAN METODE FUZZY-SERVQUAL PADA KANTOR POS PUSAT KOTA PADANG

Jurnal Ecogen ◽  
2019 ◽  
Vol 2 (1) ◽  
pp. 18
Author(s):  
Widia Afriyuni ◽  
Rahmiati Rahmiati ◽  
Muthia Roza Linda
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Total Sample ◽  
Primary Data ◽  
Post Office ◽  
City Center ◽  
A Value ◽  
Analysis Technique

This study aims to analyze: (1) The level of customer satisfaction with the quality provided by the Padang City Center Post Office (2) Service attributes that need to be improved in service quality at the Padang City Center Post Office so as to improve customer satisfaction (3) Quality dimensions services that have the greatest influence on customer satisfaction at the Padang City Center Post Office. The population of this research is the Post Office customers with unknown number of respondents. The sampling technique of this study was accidental sampling technique with a total sample of 100 people. The data used is primary data. The data analysis technique uses the fuzzy-servqual method using Microsoft Excel software. The results showed that: (1) The level of consumer satisfaction is low because the overall servqual (gap) value is negative, namely -0.75 (2) There are 17 attributes that need to be improved from the 22 attributes that are tested to improve the quality of service at the Post Office Padang City Center (3) Dimensions of service quality with the biggest gap is the dimension of responsiveness with a value of -1.32.Keywords: Service Quality, fuzzy-servqual, customer satisfaction

scholarly journals STUDI EMPIRIS KUALITAS PELAYANAN MELALUI MODEL SERVQUAL (Service Quality) DAN IPA (Important Performance Analysis) PADA MAHASISWA JURUSAN TARBIYAH STAIN GAJAH PUTIH ACEH

2019 ◽  
Vol 3 (2) ◽  
pp. 183
Author(s):  
Farid Fauzi ◽  
Ansor Nasution
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Primary Data ◽  
Research Approach ◽  
Low Expectations ◽  
Sequential Explanatory

Penelitian ini mengkaji kualitas pelayanan dengan menggunakan Model SERVQUAL dan IPA (Important Performance Analysis) pada Jurusan Tarbiyah STAIN Gajah Putih. Dimensi pelayanan yang digunakan yaitu : Tangibles, Reliability, Responsiveness, Assurance, Empathy. Pendekatan penelitian yang digunakan adalah Mixed Method dengan Model Sequential Explanatory, jumlah populasi dalam penelitian ini berjumlah 1576 mahasiswa dengan teknik pengambilan sampel menggunakan Simple Random Sampling menggunakan Rumus Slovin dengan jumlah sampel berjumlah 94 mahasiswa. Data yang digunakan adalah data primer dengan menggunakan Skala Likert. Berdasarkan hasil penelitian terdapat tiga atribut layanan yang mempunyai kategori yang harus mendapatkan perhatian khusus, sembilan atribut layanan yang berkategori layanan yang baik tetapi mempunyai tingkat prioritas yang rendah, sepuluh atribut layanan yang berkategori atribut layanan yang mempunyai harapan dan persepsi yang rendah serta empat atribut layanan yang mempunyai kategori kinerja yang baik  dan telah melampui harapan dari para mahasiswa. Kata Kunci : Kualitas Pelayanan, SERVQUAThis study examines the quality of service using the SERVQUAL and IPA Models (Important Performance Analysis) at the STAIN Gajah Putih Tarbiyah Department. The dimensions of the services used are: Tangibles, Reliability, Responsiveness, Assurance, Empathy. The research approach used was Mix Method with Model Sequential Explanatory, the number of population in this study amounted to 1576 students with sampling techniques using Simple Random Sampling using Slovin Formula with a total sample of 94 students. The data used are primary data using a Likert Scale. Based on the results of the study there are three service attributes that have special attention categories, nine service categories that are categorized as good but have a low priority level, ten service attribute categories that have low expectations and perceptions and four service attributes has a good performance category and has exceeded the expectations of the students.Keywords : Service Quality, SERVQUAL And IPA

scholarly journals Analisis Faktor-Faktor Yang Mempengaruhi Produktivitas Tenaga Kerja Panen Kelapa Sawit Di Kebun Batee Puteh PT. Agro Sinergi Nusantara

2018 ◽  
Vol 3 (2) ◽  
pp. 183-194
Author(s):  
Arham Arham ◽  
Edy Marsudi ◽  
Azhar Azhar
Keyword(s):  
Regression Analysis ◽  
Multiple Regression Analysis ◽  
Palm Oil ◽  
Household Income ◽  
Random Sampling ◽  
Total Sample ◽  
Total Income ◽  
Oil Companies ◽  
Analysis Technique ◽  
Total Household Income

Abstrak. Produktivitas tenaga kerja memegang peranan penting pada perusahaan kelapa sawit,penelitian ini bertujuan untuk mengetahui seberapa besar jumlah tanggungan keluarga,pendapatan total rumah tangga, premi, umur dan pengalaman mempengaruhi produktivitastenaga kerja panen kelapa sawit di Kebun Batee Puteh PT. Agro Sinergi Nusantara (ASN).Penarikan sampel dilakukan dengan metode proportional random sampling dari 7 afdeling diKebun Batee Puteh PT. ASN dengan jumlah populasi 157 orang diambil 20% per afdeling jaditotal sampel pada penelitian ini berjumlah 32 orang. Teknik analisis yang digunakan padapenelitian ini adalah analisis regresi berganda. Hasil penelitian menunjukkan secara parsialjumlah tanggungan keluarga, pendapatan total rumah tangga dan premi berpengaruh secarasignifikan terhadap prosuktivitas tenaga kerja panen kelapa sawit di Kebun Batee Puteh PT.ASN.Kata Kunci : Produktivitas tenaga kerja, jumlah tanggungan keluarga, pendapatan total rumahtangga, premi, umur, pengalaman.Abstract. Labor productivity plays an important role in palm oil companies, this study aims tofind out how big the number of family dependents, total household income, premiums, age andexperience affect the productivity of palm oil harvest work in Kebun Batee Puteh PT. AgroSinergi Nusantara (ASN). Method that used to take sample is proportional random samplingmethod from 7 afdeling at Kebun Batee Puteh PT. ASN with a population of 157 people taken20% each afdeling so the total sample in this study 32 people. The analysis technique used inthis research is multiple regression analysis. The results showed partially the number of familydependents, the total income of households and premiums significantly influence theprocurement of labor harvest of palm oil in Kebun Batee Puteh PT. ASN.

scholarly journals PENGARUH CITRA MEREK, KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN MAHASISWA DI UNIVERSITAS MUHAMMADIYAH TANGERANG

2019 ◽  
Vol 18 (2) ◽  
pp. 121-143
Author(s):  
Ade Indra Permana ◽  
Mulky Fauzan ◽  
Sugeng Lubar Prastowo
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Random Sampling ◽  
Brand Image ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Primary Data ◽  
Perceived Price ◽  
Students Satisfaction

This study aims to analyze the influence of brand image, service quality, and perceived price and its implication towards student satisfaction in Universitas Muhammadiyah Tangerang (UMT). This research is quantitative in nature. Both primary and secondary data were obtained from various source such as journals. Primary data were gathered using questionnaire which were distributed to the target respondent. The population consists of active students from Faculty of Engineering and Faculty of Economy actively studying in 2017 using a purposive sampling. Total sample of 100 students were obtained. Data were analyzed using SPSS version 23. The research found that the brand image, service quality and perceived price are affecting students satisfaction of Universitas Muhammadiyah Tangerang. Researcher suggests UMT to improve their brand image, also to improve administration services and lecturer quality. In addition UMT shall adjust their tuition costing structure to win the competition in pricingPenelitian ini bertujuan untuk menganalisis pengaruh Citra Merek, Kualitas Layanan dan Persepsi Harga Terhadap Kepuasan Mahasiswa di Universitas Muhammadiyah Tangerang (UMT). Penelitian bersifat kuantitatif dan bersifat explanatory, sedangkan teknik pengumpulan data berdasarkan kuesioner dan dokumen. Populasi penelitian ini adalah mahasiswa dari fakultas teknik dan fakultas ekonomi yang aktif berkuliah pada tahun 2017. Metode pengambilan sample menggunakan metode probability sampling dan teknik pengambilan sampel dengan menggunakan simple random sampling. Penentuan ukuran sampel menggunakan rumus Slovin dengan tingkat kesalahan 10% berjumlah 100 mahasiswa yang diambil sebagai responden. Data yang terkumpul dianalisa menggunakan SPSS versi 23. Hasil penelitian ditemukan bahwa Citra Merek, Kualitas Layanan dan Persepsi Harga secara signifikan berpengaruh terhadap Kepuasan Mahasiswa di UMT. Peneliti menyarankan UMT perlu meningkatkan citra merek, dan juga melakukan peningkatan di kualitas staf administrasi dan pengajar. Selain itu UMT perlu meninjau kembali biaya perkuliahan yang dikenakan ke mahasiswa agar dapat meningkatkan daya saing

Pengaruh Promosi dan Kualitas Layanan terhadap Minat Masyarakat Membayar Zakat

2020 ◽  
Vol 3 (2) ◽  
pp. 126-135
Author(s):  
Erdani Murdani Nur
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Significant Influence ◽  
Random Sampling ◽  
Field Research ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Analysis Technique ◽  
Collection Methods

Zakat is one of the pillars of Islam that every capable Muslim must do. One of the institutions that manage zakat funds is the National Zakat Agency (BAZNAS). This study aims to partially and simultaneously examine the effect of promotion and service quality on people's interest in paying zakat through BAZNAS, Indragiri Hilir Regency. This type of research is field research. The data used in this study were primary and secondary. 87 Respondents in this study were Muzakki in BAZNAS Indragiri Hilir Regency. The sampling technique used was simple random sampling. The data collection methods were questionnaires, interviews, and documentation. The data analysis technique partially used the t-test and simultaneously used the Anova test. The results showed that either partially or simultaneously, promotion and service quality had a significant influence on people's interest in paying zakat in BAZNAS, Indragiri Hilir Regency.

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