scholarly journals Methods and Techniques of Quality Process Improvement in the Milk Industry in the Republic of Serbia

2018 ◽  
Vol 56 (2) ◽  
pp. 221-237 ◽  
Author(s):  
Milan Mihajlović
Keyword(s):  
Milk Production ◽  
Process Improvement ◽  
Process Management ◽  
Business Processes ◽  
Relevant Literature ◽  
Daily Basis ◽  
Theory And Practice ◽  
Methods And Techniques ◽  
The Republic ◽  
Quality Process

Abstract A long standing presence of process orientation in economic theory and practice reflects its use for achieving the goals of the company and its stakeholders. However, this does not mean that there is no space for improvement in this area. On the contrary, the context in which companies do business is changing significantly, even on a daily basis, and therefore it is necessary to look for new ways for process improvement in order to meet not only current, but also future needs of the consumers. The main aims of the study are to define concepts related to business processes and business process management, and to research the application of methods and techniques of a continuous improvement of processes and management systems in general. The aim is also to research the application of methods and techniques for quality process improvement in milk production companies in the Republic of Serbia, with the starting hypothesis that quality process improvement directly influences the competitive position of the company. Relevant literature has been used for the theoretical part of the study dealing with process management and quality management, while a structural questionnaire on which the whole research is based has been used for the empirical part of the study. Based on the data analysis it can be concluded that in the milk production companies in the Republic of Serbia there is a dominant use of the method based on the PDCA cycle for business quality improvement

scholarly journals Accounting improving the costs and business process management in transportation to a third party

Accounting ◽  
2021 ◽  
pp. 701-708 ◽  
Author(s):  
Heyder G Wannes Alkarawy ◽  
Ezdehar J. Mohammed AL-Kuwair
Keyword(s):  
Process Management ◽  
Business Processes ◽  
Comprehensive Evaluation ◽  
Positive Impact ◽  
Evaluation Criteria ◽  
Theory And Practice ◽  
Third Party ◽  
Point System ◽  
Special Operations ◽  
The Republic

The status process and the multiplicity occur in the economic environment in the Republic of Iraq within the organization of work for companies and change towards the best new types of special operations through accounting and administrative methods to reduce costs. The paper opted the decision on the use of outsourcing and defined comprehensive evaluation criteria for the effectiveness of outsourcing - the outsourcing factor (Fout), which takes into average values obtained for the estimates of relative parameters to be interpreted on the Harrington scale translated into a ten-point system. The authors rely data analyses of business processes based on a sample from one of the industrial companies operating in the Republic of Iraq, which is the State Company For Implementation (SCI), in the Republic of Iraq, in the demonstrated the need to transfer it to full outsourcing & partial outsourcing and actually execution. This has a positive impact on the company's main financial and economic indicators and increase their competitiveness in the market, which has been the focus of many research studies. The study itself brings a unique method in theory and practice, which can be used by other companies, to deduce the implications of business organization to decision makers who are seeking for the best types of new special operations, which contributes to raising its competitiveness in the market.

scholarly journals General Concept of Neo-institutional Measurements of Business Processes

2019 ◽  
Vol 11 (4) ◽  
pp. 28-80
Author(s):  
Arkadiusz J. Derkacz
Keyword(s):  
Process Management ◽  
Institutional Economics ◽  
Business Processes ◽  
Thought Experiment ◽  
Value Added ◽  
Daily Basis ◽  
General Concept ◽  
New Institutional Economics ◽  
Effectiveness And Efficiency

Abstract Objective: General concept of neo-institutional measurements of business processes is an approach developed by the author, which fits in with the practical search for appropriate methods and tools that would optimize effectiveness and efficiency of business process management. The objective of the following discussion is to prove the thesis that effectiveness of business processes that take place within a company depends on the quality of support of such processes that is included in the set of supporting factors, as well as on neo-institutional determinants of business processes. Methodology: In the article, the author used primarily long-term observations of the functioning of enterprises, critical literature analysis and thought experiment. Findings: The concept was based on long-term of author’s experience in business management and it was essentially grounded in the model of the new institutional economics. On the basis of critical analysis of the literature and with the use of empirical research results from different industries and countries, it defines four hypotheses, which make ground for the concept in question. These are: hypothesis of rational change of condition, hypothesis of expected determinants of business processes, hypothesis of rational determinants of business processes and intensity of impact hypothesis. Value Added: The concept presents a new holistic and behavioral method for business processes analysis. Recommendations: The general concept of neo-institutional measurements of business processes may become a new economic approach concerning the issues of effectiveness and efficiency of business processes, but also it may become the ground for creation of a new catalogue of recommendations for managers, who, on a daily basis, make difficult managerial decisions.

scholarly journals Exploring potentials of digital nudging for business processes

2020 ◽  
Vol 26 (6) ◽  
pp. 1329-1347
Author(s):  
Sandra Bammert ◽  
Ulrich Matthias König ◽  
Maximilian Roeglinger ◽  
Tabitha Wruck
Keyword(s):  
Process Improvement ◽  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Future Research ◽  
Content Type ◽  
Process Improvements ◽  
Business Environments ◽  
Digital Nudging ◽  
Agile Process

PurposeBusiness process improvement is vital for organizations as business environments are becoming ever more volatile, uncertain, complex and ambiguous. Process improvement methods help organizations sustain competitiveness. Many existing methods, however, do not fit emerging business environments as they entail initiatives with long implementation times, high investments and limited involvement of process participants. What is needed are agile process improvement approaches. The purpose of this paper is to explore the potential of digital nudging – a concept offering tools that lead individuals to better decisions – to improve business processes.Design/methodology/approachUsing process deviance as theoretical lens, an online experiment with 473 participants is conducted. Within the experiment, business processes and digital nudges are implemented to examine whether digital nudging can mitigate the weaknesses of existing process improvement methods.FindingsDigital nudging can influence the decisions of process participants and entail positive process deviance that leads to process improvement opportunities. Further, the research gives a first hint on the effectiveness of different digital nudges and lays the foundation for future research.Research limitations/implicationsSince exploring a completely new field of research and conducting the experiment in a synthetic environment, the paper serves as a first step toward the combination of digital nudging, business process improvements and positive process deviance.Originality/valueThe major achievement reported in this paper is the exploration of a new field of research. Thus, digital nudging shapes up as a promising foundation for agile process improvement, a discovery calling for future research at the intersection of digital nudging and business process management.

Evaluation of process performance in companies operating in Slovakia

2018 ◽  
Vol 4 (10) ◽  
pp. 55-63
Author(s):  
Zuzana Papulova
Keyword(s):  
Performance Evaluation ◽  
Performance Management ◽  
Process Improvement ◽  
Process Management ◽  
Business Processes ◽  
Process Approach ◽  
Process Performance ◽  
Organisational Performance ◽  
And Performance ◽  
Measurement And Evaluation

One of the current approaches to performance management is based on examination of organisational performance through measurement and evaluation of the processes. Processes provide an excellent basis for the arrangement of a measurement system and performance management. The application of the process approach in performance management is based on the evaluation of processes rather than on the output results. Based on our research, we bring findings about approaches to process performance evaluation of companies operating in Slovakia. The aim of our research is to assess current approaches for evaluation of process performance in the context of application of process orientation in companies operating in Slovakia. We used questionnaires to collect data. Our sample consists of 137 companies from various sectors, sizes and age to obtain a broader overview. The results show the level of utilisation of process management and approaches to evaluation of process performance towards process improvement. Keywords: Performance measurement, business processes, process performance;

Capabilities for managing business processes: a measurement instrument

2019 ◽  
Vol 26 (1) ◽  
pp. 287-311 ◽  
Author(s):  
Amy Van Looy
Keyword(s):  
Structural Equation ◽  
Process Management ◽  
Business Processes ◽  
Measurement Instrument ◽  
High Standard ◽  
Theory And Practice ◽  
Equation Modeling ◽  
Validity And Reliability ◽  
Content Type ◽  
Theoretical Foundations

Purpose Well-founded measurements are of high value because a better connection between business process management (BPM) and maturity models (MMs) improves an organization’s performance. Although MMs are appropriate tools for organizations to manage their business processes and, therefore, enjoy popularity, most of these models suffer from their foundation, validation and/or capability coverage. The purpose of this paper is to address this issue by providing metrics to measure and manage business processes. Design/methodology/approach A high-standard and multistaged procedure was followed to systematically develop and validate the measurement instrument involving international academics and practitioners across four continents. Different rounds were used for item identification, item selection, item revision, instrument preparation (pretest and pilot) and instrument application using partial least squares structural equation modeling. Findings The instrument measures 4 main capability areas, 13 subareas and 62 items. The work explains how to conduct BPM assessments in a more theoretically sound way and reports on the instrument’s development to show high levels of construct validity, content validity and reliability. Research limitations/implications The author provides a rigorous and more evidence-based instrument, facilitating the BPM discipline’s need of empirical research. Practical implications The author proposes parameters to configure the instrument. Originality/value Serving as a reference framework, the instrument strengthens BPM’s empirical and theoretical foundations. Since the instrument is free for scholars and practitioners, the author illustrates the research streams and business situations in which the instrument can be applied (in full or in part). This paper paves the way for transforming the instrument into an optimization MM with advice or improvement paths, bridging the gap between theory and practice.

scholarly journals From Business Process Management to Business Process Ecosystem

2006 ◽  
Vol 21 (4) ◽  
pp. 262-271 ◽  
Author(s):  
Richard Vidgen ◽  
Xiaofeng Wang
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
New Technologies ◽  
Theory And Practice ◽  
Third Wave ◽  
Service Oriented Architectures ◽  
The Social ◽  
Service Oriented

New technologies, notably service-oriented architectures and Web services, are enabling a third wave of business process management (BPM). Supporters claim that BPM is informed by complexity theory and that business processes can evolve and adapt to changing business circumstances. It is suggested by BPM adherents that the business/IT divide will be obliterated through a process-centric approach to systems development. The evolution of BPM and its associated technologies are explored and then coevolutionary theory is used to understand the business/IT relationship. Specifically, Kauffman's NKC model is applied to a business process ecosystem to bring out the implications of coevolution for the theory and practice of BPM and for the relationship between business and IT. The paper argues that a wider view of the business process ecosystem is needed to take account of the social perspective as well as the human/non-human dimension.

scholarly journals Analiza uporabe metod in tehnik izboljševanja poslovnih procesov

2021 ◽  
Author(s):  
Eva Krhač Andrašec ◽  
Tomaž Kern ◽  
Matjaž Roblek ◽  
Benjamin Urh
Keyword(s):  
Competitive Advantage ◽  
Social Environment ◽  
Process Improvement ◽  
Business Process ◽  
Business Processes ◽  
Business Systems ◽  
Starting Point ◽  
Rapid Changes ◽  
Methods And Techniques ◽  
Practice Efficiency

Over 50 approaches, methods, and techniques have been developed in recent decades to achieve more efficient business systems operations. Due to the increasingly rapid changes in the business and social environment, the question of which method or technique will have the most significant impact on increasing its competitive advantage is becoming increasingly important. In the presented research, due to the scope of the issue, we focused on an overview of the most often used methods and techniques and their similarity. For this purpose, we prepared an overview of the frequency of particular methods and techniques in the sources collected in multidisciplinary databases. We were also interested in which phases of business process improvement a particular method or technique is used. Based on the knowledge gained in this way, we designed a set of appropriate methods and techniques for improving business processes. The performed research can serve as a starting point for solving this problem. It would be necessary for its integrity to check other properties of methods and techniques and their practice efficiency.

scholarly journals Promoting process approach to management

2020 ◽  
Vol 83 ◽  
pp. 01050
Author(s):  
Emília Papulova
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Approach ◽  
Customer Requirements ◽  
Managerial Practice ◽  
Methods And Techniques ◽  
Management Approaches ◽  
A Company

Increasing environmental dynamics and deepening competition are forcing businesses to seek effective responses and, within them, appropriate management approaches to be competitive and succeed in the market. The process approach, which in recent years has become an integral part of managerial practice in the company, emphasizes the business processes. Focusing on processes and improving them in companies is an effort to better respond to changing customer requirements. This paper deals with the possibilities of applying and using methods and techniques to support the business process management in companies and deals with the essence and benefits of individual methods to support the performance and competitiveness of a company.

scholarly journals Analisis Proses Bisnis pada Dinas Perdagangan Kota XYZ dengan Menggunakan Business Process Management Lifecycle

2020 ◽  
Vol 4 (1) ◽  
pp. 71-83
Author(s):  
Hendy Maulana Jaya Saputra ◽  
Deya Elisda Marviainyda ◽  
Riska Ayu Larasatu ◽  
Muhammad Zabarij Almasz Addaffa ◽  
Lovinta Happy Atrinawati
Keyword(s):  
Business Process ◽  
Process Management ◽  
Business Processes ◽  
Process Improvements ◽  
Analysis And Evaluation ◽  
The Republic ◽  
Business Process Modeling Notation ◽  
The Stability ◽  
Trade Office

The XYZ City Trade Office is a government organization that is engaged in regulating the stability of staple food through trade activities in XYZ City. This study aims to identify the existing business processes at the XYZ City Trade Office, in addition to being identified, this study will also conduct an analysis and improvement and redesign of the business processes currently being implemented by the XYZ City Trade Office. The steps taken to identify business processes are by conducting interviews related to the duties and functions of each entity and the Office to stakeholders in the XYZ City Trade Office. The methodology used to identify, describe, analyze and redesign business processes is the Business Process Life Cycle (BPM Lifecycle). The identification results are 36 business processes, and 3 of them are export business processes, import business processes, and processes Business Can Send and Evaluate. In all three business processes further evaluation and analysis are carried out. The analysis and evaluation is to first describe the business process in the form of business process modeling notation (BPMN) using bizagi modeller, then measure the quality of business processes, and analyze weaknesses, and compare with the duties and functions of the Ministry of Trade of the Republic of Indonesia, so that improvements to the process for the third the business process. Improvements for the Export and Import business processes are by adding oversight processes at the shipping stage, and business process improvements Conducting Shipment and Evaluation is by removing the activities of Giving Delivery News.   Keywords: Business Process, BPMN, BPM Lifecycle, Bizagi Modeller

Business process improvement methods in healthcare: a comparative study

2019 ◽  
Vol 32 (5) ◽  
pp. 887-908 ◽  
Author(s):  
Ehab Seed Ahmed ◽  
Mohammad Nazir Ahmad ◽  
Siti Hajar Othman
Keyword(s):  
Literature Review ◽  
Process Improvement ◽  
Business Process ◽  
Domain Knowledge ◽  
Business Processes ◽  
Research Community ◽  
Theory And Practice ◽  
Business Process Improvement ◽  
Content Type ◽  
Related Literature

PurposeAccording to the literature concerned with this study, less than satisfactory outcomes have been achieved through implementing business process improvements methods (BPIMs) in industries, in general, and in healthcare, in particular. The existing methods used need to be enhanced in order to create more effective outcomes. There has also been a lack of studies documenting gaps or shortfalls in implementing BPIMs, to be presented to the BPI research community. Therefore, researchers of this paper have attempted to fill gaps between theory and practice. On the contrary, there is also a need to link practical outcomes in the healthcare domain with those of the BPI research community. The purpose of this paper is to review popular BPIMs, techniques and tools applied in the healthcare domain; it seeks to examine and highlight their significant roles, clarify their pros and cons, and find opportunities to enhance their impact on the achievement of more sustainable improvements in the healthcare domain.Design/methodology/approachThis study has been carried out by using a methodology combining an in-depth literature review with a comparison framework, which is called as the “Framework for Comparing Business Process Improvement Methods.” The framework is composed of seven dimensions and has been adapted from four recognized, related frameworks. In addition to the in-depth review of related literature and the adapted comparison framework, researchers have conducted several interviews with healthcare BPI practitioners in different hospitals, to attain their opinions of BPI methods and tools used in their practices.FindingsThe main results have indicated that significant improvements have been achieved by implementing BPIMs in the healthcare domain according to related literature. However, there were some shortfalls in the existing methods that need to be resolved. The most important of these has been the shortfall in representing and analyzing targeted domain knowledge during improvement phases. The tool currently used for representing the domain, specifically flowcharts, is very abstract and does not present the domain in a clear form. The flowchart tool also fails to clearly present the separation of concerns between business processes and the information systems processes that support a business in a given domain.Practical implicationsThe findings of this study can be useful for BPI practitioners and researchers, mainly within the healthcare domain. The findings can help these groups to understand BPIMs shortfalls and encourage them to consider how BPIMs can be potentially improved.Originality/valueThis researchers of this paper have proposed a comparison framework for highlighting popular BPIMs in the healthcare domain, along with their uses and shortfalls. In addition, they have conducted a deep literature review based on the practical results obtained from different healthcare institutions implementing unique BPIMs around the world. There has also been valuable interview feedback attained from BPI leaders of specific hospitals in Saudi Arabia. This combination is expected to contribute to knowledge of BPIMs from both theoretical and practical points of view.

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