scholarly journals Improvement of Service Offering Connected to Customer Satisfaction in the Power Electronics Field

2013 ◽  
Vol 4 (2) ◽  
pp. 70-77
Author(s):  
Jari Koskinen ◽  
Daniel Sahebi ◽  
Hassan Nikookar ◽  
Wang Zhan
Keyword(s):  
Customer Satisfaction ◽  
Case Study Research ◽  
Value Added ◽  
The Body ◽  
Service Improvement ◽  
User Perspective ◽  
Collection Data ◽  
Service Offering ◽  
Effective Service

Abstract This research is a case study research related to customer satisfaction, focuses on more effective service improvement and changes in regards with meeting the customer needs. Through empirical approach and related enterprises investigation, based on employees’ perspective and end-user’ perspective, it designs a questionnaire system to collect data. In a case company, totally 31 interviews were made from 18 subsidiaries and 13 from end customers. Finally, we use statistical analysis to analysis the collection data and draw a conclusion. The outcomes of analysis show that communication and effective information flow, as well as effective service processes are the key while technical knowhow is the basic requirements. Throughout the body of the research, we can observe that there are significant differences between the internal and external customers perspective. These differences should be taken into consideration when the service improvement is the main objective. This research helps manufacturing firms to improve their value added services in addition to operating closer to their global customers.

scholarly journals Lean Hospital Management, Studi Empirik pada Layanan Gawat Darurat

2017 ◽  
Vol 10 (3) ◽  
pp. 257
Author(s):  
Indrianawati Usman ◽  
Mira Ardiyana
Keyword(s):  
Intensive Care Unit ◽  
Single Case ◽  
Case Study Research ◽  
Value Added ◽  
Single Case Study ◽  
Hospital Service ◽  
Lean Management ◽  
Time Service ◽  
Value Stream

This research focuses on implementing lean management in hospital service, in order to elimination of waste to make a better performance.  It’s a qualitative single case study research. This study will identified waste and show how to reduce waste using lean management by empirically research in intensive care unit of Islamic hospital in Surabaya. Quantitative tools and measurement also used in this research using value stream analysis tools, and process activity mapping in order to identify the value added and non value added activities.  The results of the analysis indicate that there are seven kind of waste. Next the value stream analysis and process activity mapping show that the most frequent waste that cause ineffective performance of hospital service are waiting time, service defect and inappropriate process.  

scholarly journals The Role of Family Hope Program Actor in Empowering Poor Society (Case Study of Bone Regency) Indonesia

2019 ◽  
Vol 9 (2) ◽  
pp. 359
Author(s):  
Misnawati Misnawati ◽  
Hasbi ◽  
Abd Rasyid J ◽  
Yusriadi Yusriadi ◽  
Saidna Zulfiqar Bin-Tahir
Keyword(s):  
Data Collection ◽  
Poverty Alleviation ◽  
Case Study Research ◽  
Data Presentation ◽  
Analysis Techniques ◽  
The Family ◽  
Collection Data ◽  
And Function

The Family Hope Program (PKH) is one of government policy programs in poverty alleviation by involving the main actor who called PPKH. This study aimed to describe the task and function of PPKH in empowering the sick society in Bone Regency. Qualitative approach used with case study research. Data collection techniques used was interviews, observation, and documentation. The instrument in this study was the researcher himself as a human instrument, while the informants selected by a purposive method. Data analysis techniques used an interactive model includes data collection, data reduction, data presentation, verification, and conclusion. The results of the study showed that PPKH has carried out their roles well as representatives and technicians but have not been optimal in their roles as facilitators and educators.

scholarly journals Teacher PAI Learning Strategy in Improving Self Control Students in Binjai State 4 High School

2020 ◽  
Vol 2 (2) ◽  
pp. 576-583
Author(s):  
Mohd. Najmi Adlani Siregar ◽  
Mesiono ◽  
Salamuddin
Keyword(s):  
Data Collection ◽  
Learning Strategies ◽  
Religious Education ◽  
Learning Strategy ◽  
Case Study Research ◽  
Research Problem ◽  
Self Control ◽  
Collection Data ◽  
The Individual

This study aims to determine the learning strategies of Islamic Religious Education teachers in improving student self control in SMA Negeri 4 Binjai. To answer the research problem, researchers describe how the learning strategies of Islamic Religious Education teachers in improving student self control, and what are the inhibiting and supporting factors for implementing Islamic religious education learning strategies in improving student self control in SMA Negeri 4 Binjai. This study uses a qualitative method with the type of case study research so that this research problem can be explored in detail. Data collection techniques used were interviews, observation, and study of documents. The technique of guaranteeing the validity of the data is carried out by testing the data credibility, the dependability test, and the confirmation. Data analysis techniques used are data collection, data reduction, data presentation, and drawing conclusions. The result is PAI teacher learning strategies using several strategies including expository learning strategies, inquiry learning strategies, problem based learning strategies and cooperative learning strategies. In addition, the school has several strategies in improving student self control, namely the Individual approach to students, habit of doing positive things, organizing good programs and establishing joint responsibility to improve students' Self Control. Supporting and inhibiting factors in improving students' Self Control in SMA 4 Binjai In applying Self Control, there are several supporting factors. As the principal, teachers, staff and students provide good support and support all types of programs that are held. The inhibiting factor is that the infrastructure facilities are inadequate for learning given the large number of students who need conducive learning places. On the other hand learning time constraints become a barrier considering the lack of PAI learning hours which can only be used for the delivery of material demanded by the curriculum (syllabus) so that improvements in implementing self control cannot take place properly.

scholarly journals Internalisasi Nilai Budaya Madrasah sebagai Sarana Penguatan Pendidikan Karakter di MTsN 2 Banyuwangi

2021 ◽  
Vol 2 (1) ◽  
pp. 53-68
Author(s):  
Irma Agustiana ◽  
Gilang Hasbi Asshidiqi
Keyword(s):  
Qualitative Research ◽  
Character Education ◽  
Case Study Research ◽  
Research Approach ◽  
Research Subjects ◽  
Data Presentation ◽  
Teachers And Students ◽  
Collection Data ◽  
Research Findings

Education is an instrument to shape and improve human character for the better. One form of strengthening character education is through madrasa culture. This study aims to determine the application of madrasa culture at MTsN 2 Banyuwangi as a means of strengthening student character education. It was initiated by the problem of moral degradation that is happening at this time, so that madrasa culture is seen as an effort to prevent moral degradation. This study uses a qualitative research approach with case study research methods. With research subjects the head of administration, teachers, and students of MTsN 2 Banyuwangi. Data was collected by using interview, observation, and documentation techniques. The data that has been collected is then analyzed using induction techniques, namely data collection, data reduction, data presentation, and drawing conclusions to produce in-depth and comprehensive research findings. From this research, it can be seen that madrasa culture has been implemented and has become an inseparable part of MTsN 2 Banyuwangi which contributes to strengthening character education.Pendidikan merupakan instrumen untuk membentuk dan memperbaiki karakter manusia menjadi lebih baik. Salah satu bentuk dari penguatan pendidikan karakter adalah melalui budaya madrasah. Penelitian ini bertujuan untuk mengetahui penerapan budaya madrasah di MTsN 2 Banyuwangi sebagai sarana penguatan pendidikan karakter siswa. Hal itu diawali oleh permasalahan degradasi moral yang terjadi pada saat ini, sehingga budaya madrasah dipandang sebagai sebuah upaya untuk mencegah terjadinya degradasi moral. Penelitian ini menggunakan pendekatan penelitian kualitatif dengan metode penelitian studi kasus. Dengan subjek penelitian kepala tata usaha, guru, dan siswa MTsN 2 Banyuwangi. Pengumpulan data dilakukan dengan teknik wawancara, observasi, dan dokumentasi. Data yang telah terkumpul kemudian analisis dengan teknik induksi yakni pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan sehingga menghasilkan temuan penelitian mendalam dan menyeluruh. Dari penelitian ini dapat diketahui bahwa budaya madrasah telah diterapkan dan menjadi bagian yang tidak terpisahkan di MTsN 2 Banyuwangi yang turut berkontribusi dalam penguatan pendidikan karakter.

scholarly journals ANALISIS RESTITUSI PAJAK PERTAMBAHAN NILAI PADA KEPATUHAN PENGUSAHA KENA PAJAK KANTOR PELAYANAN PAJAK PRATAMA (KPP CIREBON TAHUN 2016–2018)

2020 ◽  
Vol 17 (2) ◽  
pp. 87
Author(s):  
Endah Nurhawaeny Kardiyati ◽  
Abdul Karim
Keyword(s):  
Case Studies ◽  
Case Study Research ◽  
Value Added ◽  
Qualitative Approach ◽  
Value Added Tax ◽  
Study Research ◽  
Embedded Case Study ◽  
Descriptive Method

ABSTRAKThis study aims to analyze the mechanism of value added tax restitution and the obstacles that often occur during the restitution process. The method used in this research is descriptive method with a qualitative approach, and using embedded case study research case studies. The results of this study are the mechanism of value added tax restitution at the Pratama Cirebon tax service office carried out in accordance with applicable rules and obstacles that often occur in the process of value added tax restitution on taxpayers. Keywords                   : Restitution; Value Added Tax ABSTRAKPenelitian ini bertujuan untuk menganalisis mekanisme restitusi pajak pertambahan nilai dan kendala yang sering terjadi pada saat proses restitusi . Metode yang digunakan dalam penelitian ini adalah metode deskriptif dengan pendekatan kualitatif, dan menggunakan studi kasus embedded case study research. Hasil dari penelitian ini adalah mekanisme restitusi pajak pertambahan nilai pada kantor pelayanan pajak pratama cirebon dilakukan sesuai dengan aturan-aturan yang berlaku dan kendala yang sering terjadi dalam proses restitusi pajak pertambahan nilai pada wajib pajak. Kata kunci                 : Restitusi; Pajak Pertambahan Nilai.

scholarly journals Empowerment of Small and Medium Enterprises (SMEs) Through Social Networks in Coastal Area of Surabaya City

2021 ◽  
Vol 18 (1) ◽  
pp. 132-142
Author(s):  
Wildan Taufik Raharja
Keyword(s):  
Social Networks ◽  
Small And Medium Enterprises ◽  
Case Study Research ◽  
Research Strategy ◽  
Private Institutions ◽  
Collection Data ◽  
The Government ◽  
Medium Enterprises

This research aims to examine social networks that can be accessed by SMEs. Capital has an important role in empowering SMEs in the Coastal Areas of Surabaya City. Some previous studies have shown that empowerment of SMEs is only seen from an economic perspective, such as product marketing, product design, and the role of SMEs in local economic growth. In this study it looks for social networks (stakeholders) with an important role in empowering SMEs and can be accessed by SMEs. This study uses a qualitative method with a case study research strategy. The method of finding data uses in-depth interviews, observation, and documentation.  There are 7 informants from SMEs owners, SMEs associations, government, and private institutions. Data analysis begins with data collection, data reduction, data presentation, and making conclusions / verification. The results of this study showed 5 social network stakeholders that can be accessed by SMEs, namely SMEs, SMEs Associations, Government, Banks, and Private.  The government is the most important institution in developing SMEs. While the limitation of this research is that it has not been able to see further the role of stakeholders that can be accessed by SMEs. Further research can examine the role of stakeholders in SMEs empowerment social networks

scholarly journals An Atmospheric Surface

2021 ◽  
Author(s):  
◽  
Danielle Hrstich
Keyword(s):  
Outer Surface ◽  
Design Research ◽  
Case Study Research ◽  
Strong Relationship ◽  
The Body ◽  
Atmospheric Conditions ◽  
Public Building ◽  
Architectural Practice ◽  
The Relationship

<p>This thesis considers how to use atmosphere as a driver when designing to strengthen the relationship between the body and architecture. Wigley, following Semper, argues that atmosphere is constructed through the outer surface. Surface is used as a key element in architectural practice to contribute to the overall atmospheric conditions within architecture, to influence the way an occupant experiences space. To strengthen the relationship between the body and the built, this thesis looks at the surface of architecture to explore ‘how atmosphere can be designed for through a kinetic surface’. This thesis begins with a theoretical review of atmosphere and surface, along with case study research that contributes to the thesis exploration through design research. This thesis consists of three design outputs that test the kinetic surface at three increasing scales to engage the body. These design outputs include an installation, a house and a public building with each design increasing in complexity. While primarily focusing on the atmosphere produced through surface, these experiments also deal with site and programmatic constraints. This thesis concludes with an architectural strategy of using a double layered kinetic surface in a public building to create atmosphere that forms a strong relationship with the body, through light, movement and materiality.</p>

scholarly journals Leanness assessment: a study on JVN company

2020 ◽  
Vol 3 (SI) ◽  
pp. First
Author(s):  
Nguyen Thi Duc Nguyen ◽  
Tran Thi Huong Giang ◽  
Ngo Kim Hao
Keyword(s):  
Customer Satisfaction ◽  
Literature Review ◽  
Case Study Research ◽  
Assessment Methods ◽  
Manufacturing Companies ◽  
Lean Assessment ◽  
Late Delivery ◽  
Lean Transformation ◽  
Customer Satisfaction And Loyalty

This study focuses on reviewing, analyzing, comparing lean assessment methods/tools from previous researches, and selecting an appropriate method/tool, and then applying the selected one to evaluate the leanness level in the specific company. Literature review and case study research at JVN-Company are conducted in this study. The result finds that: (a) LAT developed by Pakdil & Leonard (2014) is the effective tool to measure efforts in implementing Lean and identify wastes from Lean perspective within an enterprise; and (b) By applying LAT to assess the leanness level at JVN company, the results show that JVN company has achieved the leanness level at 68,58%; while Customer dimension has the highest LAT score showing that JVN has high customer satisfaction and loyalty. However, the delivery dimension, particularly late delivery, is in special need of improvement in comparison with other dimensions. Accordingly, a few proposals have been recommended for JVN to consider and adopt the appropriate ones to improve its performance. Overall, the results of this study provide helpful references for manufacturing companies in Vietnam to self–assess their leanness comprehensively, thereby developing the proper and effective roadmap for Lean transformation.

scholarly journals Analisis Penyebab Anemia pada Wanita Menstruasi Mahasiswi Pascasarjana UNS

2019 ◽  
Author(s):  
Nabila Noor Indrastata
Keyword(s):  
Iron Deficiency ◽  
Case Study Research ◽  
Work Productivity ◽  
The Body ◽  
Deficiency Anemia ◽  
Childbearing Age ◽  
The Public ◽  
Risk Of Death ◽  
Iron Deposits

Anemia caused by iron deficiency in the blood is called iron deficiency anemia, which means that the concentration of hemoglobin in the blood decreases due to disruption of the formation of red blood cells due to lack of iron levels in the blood. Someone is said to approach the state of anemia if iron deposits in a person's body are very low even though physiological symptoms of anemia have not been found. Lack of hemoglobin and iron levels in the blood has a bad effect on the body. Anemia can affect various age categories from children, adolescents, adults, women, men, and especially women of childbearing age and pregnant women. The consequences arising from anemia include drowsiness, weakness, impaired work productivity, impaired physical and motor growth in children, a high risk of death in the mother and fetus, and the risk of fetuses with less weight. Research conducted using qualitative methods with case study research for UNS graduate students who have been known to have anemia. The existence of this study is expected that the authors and the public can find out the causes of anemia and can find out the simple preventive measures that can be taken to reduce the incident.

scholarly journals The Correlation of Fe Tablet Drinking Behavior in Teenagers tith the Level of Hemoglobin

2014 ◽  
Vol 1 (1) ◽  
pp. 047-051
Author(s):  
Ery Susanti ◽  
Maria Ulfa
Keyword(s):  
Menstrual Cycle ◽  
Drinking Behavior ◽  
Case Study Research ◽  
Hemoglobin Level ◽  
The Body ◽  
P Value ◽  
Spearman Rank ◽  
Mild Anemia ◽  
Food Consumed

Most of the cases of anemia in Indonesia are caused by the lack of iron in the body since the iron existing in the food consumed does not meet the need. The need of the iron of female teenager is used to replace the lost of the iron during the menstrual cycle. The purpose of this study was to identify relationship between Fe tablet drinking behavior in teenagers with the level of hemoglobin. Method: The research design was quasi eksperiment using one-shot case study research.  The research sample was 19 student at STIKes Patria Husada Blitar at May 24th until Juni 22nd 2012, its choosed with purposive sampling. The data collected by observation using checklist. The analisys using spearman rank, with significant level ≤ 0,05. Result: The result showed that drinking behavior of Fe tablets were not good with the mild anemia hemoglobin level was 26.3 with p-value of 0.009 was obtained. Discussion: A good drinking behavior of iron tablets will result in the raise of hemoglobin levels formed, so that anemia could be prevented.

Sign in / Sign up

Export Citation Format

Share Document