scholarly journals Measuring and Developing Customer Satisfaction – By Balanced Critical Factor Index

2013 ◽  
Vol 4 (3) ◽  
pp. 34-39
Author(s):  
Mika Kuronen ◽  
Josu Takala
Keyword(s):  
Customer Satisfaction ◽  
Business Processes ◽  
Critical Factor ◽  
Measurement Tool ◽  
Original Research ◽  
Target Area ◽  
Business Partners ◽  
Measurement Tools ◽  
Factor Index ◽  
The Right

Abstract This short analysis presents perspective and a holistic method for approaching and measuring customer satisfaction. The Balanced Critical Factor Index (BCFI) method is a measurement tool to indicate which attribute of a business process is critical and which is not, based on the experience and expectations of the company’s employees, customers or business partners. This paper focuses on to detect and define critical business processes and factors, which have influence to effective co-operation and customer satisfaction. The use of a questionnaire is one of the most efficient approaches to gather the required information. Due to the fact that each process has its own attributes and the questionnaires cannot be standardized, but the information from the phase is essential and could be measured. In this study case company’s all gathered information will be analyzed and furthermore the BCFI measurement tools will be applied. The original research has been testified that, with the above-mentioned method (BCFI) customer’s experience of the “gap” between expected and received service can be easily resolved. Using this BCFI method it is also possible to find easier so called “weak” customer satisfaction indicators, which are not directly obvious. Companies have crucial to take the right decisions upon the areas of business interest. To have it done, the company should have able to made decisions with the right amount of customer’s needs. The correct allocation and fast adaption of customer’s needs with the right amount of standards is a key to competitive advantage. This paper shows use of this BCFI method and how it could help companies to define there’s customer’s needs and required development target area more specifically

scholarly journals CRITICAL ATTRIBUTES ON SUPPLY CHAIN STRATEGY IMPLEMENTATION: CASE STUDY IN EUROPE AND ASIA

2013 ◽  
Vol 4 (4) ◽  
pp. 66-75
Author(s):  
Ilkka Sillanpää ◽  
Nurul Aida binti Abdul Malek ◽  
Josu Takala
Keyword(s):  
Supply Chain ◽  
Critical Factor ◽  
Business Environment ◽  
Strategy Implementation ◽  
Future Research ◽  
Global Business ◽  
Supply Chain Strategy ◽  
Factor Index ◽  
The Right

Abstract This case study research aims to compare the performance of the implementation of supply chain management (SCM) strategies within Asian and European Companies. The case study measures company’s opinions of supply chain strategy implementation through utilization of Sense and Response methodology. Critical Factor Index (CFI), Balanced Critical Factor Index (BCFI) and Scaled Critical Factor Index (SCFI) are used in this study to represent the result of comparison between European and Asian companies. From the analysis of comparison of all Sense and Response models, it can be concluded that there are differences and similarities of critical attributes that affecting supply chain strategy implementation in Asian and European companies. There are two attributes that have consistent trend for both regions; innovation and organization structure. In this research the analysis of supply chain strategy implementation was made for the needs of manufacturing industry. Suggestions for future research are multiple case studies in different industry areas in global business environment. The results provide a guideline to the company to measure the right attributes for making the right decision in a dynamic environment. It also provides good knowledge for companies to implement supply chain strategies, the main approaches to implement it and the main challenges in supply chain strategy implementation. Supply chain strategy implementation was analyzed in the European and Asian companies. This research shows that there are several developing areas for companies when implementing supply chain strategies.

scholarly journals Partner Relationship Management Architecture Design For SME During Pandemic Era

2021 ◽  
Vol 2 (2) ◽  
Author(s):  
Daniel Soesanto ◽  
Dhiani Tresna Absari
Keyword(s):  
Business Models ◽  
Recommendation System ◽  
Business Processes ◽  
Relationship Management ◽  
Channel Management ◽  
Face To Face ◽  
Medium Scale ◽  
Business Partners ◽  
The Right ◽  
The Relationship

Abstract—The pandemic situation encourages every business, including small and medium scale, to transform towards an online business. This is done to be able to continue to reach customers and carry out existing business processes well. However, with the reduction or disappearance of face-to-face meetings, the quality of the relationship decreases both on the customer and business partner side. This research focuses on the relationship with business partners, where the exchange of information and data is not optimal in this section, and even errors can occur. Many studies have tried to optimize relationship management with business partners, but none have focused on small and medium-sized businesses during this pandemic. SME's need to manage their business relationships. However, according to research that has been done, many of these business models do not realize the importance of this, and only focus on selling.. This research aims to design PRM architecture designs for small and medium-scale enterprises in this pandemic era. This research resulted in an e-marketplace design that implements PRM for SMEs by applying a recommendation system for distributors to provide the right product to each reseller. Through the results of initial trials conducted by users, both from distributors and resellers, it is easier to understand each other's needs with this e-marketplace. Keywords: SMEs, PRM, channel management, recommendation system, pandemic   Abstrak—Situasi pandemi mendorong setiap bisnis, termasuk skala kecil dan menengah, untuk bertransformasi menuju bisnis online. Hal ini dilakukan untuk dapat terus menjangkau pelanggan dan menjalankan proses bisnis yang ada dengan baik. Namun, dengan berkurangnya atau hilangnya pertemuan tatap muka, kualitas hubungan menurun baik di sisi pelanggan maupun mitra bisnis. Penelitian ini berfokus pada hubungan dengan mitra bisnis, dimana pertukaran informasi dan data tidak optimal pada bagian ini, bahkan kesalahan dapat terjadi. Banyak penelitian telah mencoba mengoptimalkan manajemen hubungan dengan mitra bisnis, tetapi tidak ada yang fokus pada usaha kecil dan menengah selama pandemi ini. Padahal sebenarnya SME pun sangat perlu mengelola relasi bisnisnya. Namun menurut riset yang pernah dilakukan, bisnis model ini banyak yang belum menyadari pentingnya hal tersebut, dan hanya fokus pada menjual. Penelitian ini bertujuan untuk merancang desain arsitektur PRM untuk usaha kecil dan menengah di era pandemi ini. Penelitian ini menghasilkan desain e-marketplace yang mengimplementasikan PRM untuk UKM dengan menerapkan sistem rekomendasi bagi distributor untuk menyediakan produk yang tepat untuk setiap reseller. Melalui hasil uji coba awal yang dilakukan oleh pengguna, baik dari pihak distributor maupun reseller menjadi dimudahkan untuk lebih saling memahami kebutuhan masing-masing dengan adanya e-marketplace ini. Kata kunci: SMEs, PRM, channel management, sistem rekomendasi, pandemi  

Innovation of Business Processes by Means of Computer-Aided Simulation

2014 ◽  
Vol 474 ◽  
pp. 67-72 ◽  
Author(s):  
František Manlig ◽  
Eva Šlaichová ◽  
František Koblasa ◽  
Jan Vavruška
Keyword(s):  
Business Processes ◽  
Innovation Process ◽  
Critical Factor ◽  
Just In Time ◽  
Traditional Methods ◽  
Simulation Tools ◽  
Computer Aided ◽  
Abc Analysis ◽  
The Right ◽  
Get Complex

"If you don't innovate, you will not survive.This statement has been especially true over the last century. The most critical factor is the speed of implementation of the particular innovation. High demands on the quality of process control, more and more require the use of supporting tools that enable us to get complex and detailed analysis of the process. For this reason attention is being paid to computer-aided simulation tools. Use of computer-aided simulation is still not as widespread as might be expected nowadays. However, expanded use of this tool is only a matter of time. This statement is confirmed by experience from many innovation projects, where the application of such computer-aided simulation tools was not only advantageous, but even necessary. This article deals with the application of computer-aided simulation in the field of process innovation. The particular case study shows the benefits of computer-aided simulation and the necessity of the connection and integration with the traditional methods (descriptive or analytical). It describes concisely the innovation process for an example of a JIT assembly (Just in Time). The traditional methods (ABC analysis and analysis of the activities that do not add value - Non Business Value) only partially solved the task of the project. To complete it and find the right solution, it was necessary to use dynamic analysis using computer-aided simulation. In conclusion, further opportunities to use computer-aided simulation in this field are being outlined.

scholarly journals From screen time to the digital level of analysis: a scoping review of measures for digital media use in children and adolescents

BMJ Open ◽  
2021 ◽  
Vol 11 (5) ◽  
pp. e046367
Author(s):  
Dillon Thomas Browne ◽  
Shealyn S May ◽  
Laura Colucci ◽  
Pamela Hurst-Della Pietra ◽  
Dimitri Christakis ◽  
...  
Keyword(s):  
Digital Media ◽  
Scoping Review ◽  
Screen Time ◽  
Media Use ◽  
Grey Literature ◽  
Well Being ◽  
Assessment Method ◽  
Measurement Tool ◽  
Original Research ◽  
Measurement Tools

ObjectivesThis scoping review aims to facilitate psychometric developments in the field of digital media usage and well-being in young people by (1) identifying core concepts in the area of “screen time” and digital media use in children, adolescents, and young adults, (2) synthesising existing research paradigms and measurement tools that quantify these dimensions, and (3) highlighting important areas of need to guide future measure development.DesignA scoping review of 140 sources (126 database, 14 grey literature) published between 2014 and 2019 yielded 162 measurement tools across a range of domains, users, and cultures. Database sources from Ovid MEDLINE, PsycINFO and Scopus were extracted, in addition to grey literature obtained from knowledge experts and organisations relevant to digital media use in children. To be included, the source had to: (1) be an empirical investigation or present original research, (2) investigate a sample/target population that included children or young persons between the ages of 0 and 25 years of age, and (3) include at least one assessment method for measuring digital media use. Reviews, editorials, letters, comments and animal model studies were all excluded.MeasuresBasic information, level of risk of bias, study setting, paradigm, data type, digital media type, device, usage characteristics, applications or websites, sample characteristics, recruitment methods, measurement tool information, reliability and validity.ResultsSignificant variability in nomenclature surrounding problematic use and criteria for identifying clinical impairment was discovered. Moreover, there was a paucity of measures in key domains, including tools for young children, whole families, disadvantaged groups, and for certain patterns and types of usage.ConclusionThis knowledge synthesis exercise highlights the need for the widespread development and implementation of comprehensive, multi-method, multilevel, and multi-informant measurement suites.

Enterprise Resource Planning Module for Textile Industry

2021 ◽  
pp. 421-425
Author(s):  
Devendra Wankhede ◽  
Shreya Khobragade ◽  
Pranali Jangle ◽  
Karishma Bondre ◽  
Prof. Akhil Anjikar
Keyword(s):  
Enterprise Resource Planning ◽  
Business Strategy ◽  
Textile Industry ◽  
Business Processes ◽  
Resource Planning ◽  
Business Decisions ◽  
Business Partners ◽  
Operational Risks ◽  
Solid Foundation ◽  
The Right

In Textile Industries, several entities and departments are present. If all these departments are not maintained properly then it is very difficult to handle the textile organization. For maintaining textile industry (ERP) solution can help, making your textile company more profitable by strengthening the collaboration within the organization and increasing its efficiency and adaptability. The ERP solution lays a solid foundation for textile companies to continuously review, benchmark, and optimize their business processes based on their corporate business strategy making the right business decisions becoming easier. A comprehensive ERP solution also makes it easier for a textile organization’s business partners to engage productively within the company. The main objective of this application is that there are several textile organizations where this system is a must to be used because with the help of this system textile companies can provide outstanding service to customers, maximize their return on investments in assets, optimize enterprise processes, mitigate operational risks, facilitate environmental compliance, and streamline the merger and acquisitions process.

Managing Landscape Irrigation to Avoid Soil and Nutrient Losses

EDIS ◽  
2013 ◽  
Vol 2013 (11) ◽  
Author(s):  
George Hochmuth ◽  
Laurie Trenholm ◽  
Don Rainey ◽  
Esen Momol ◽  
Claire Lewis ◽  
...  
Keyword(s):  
Natural Environment ◽  
Management Practices ◽  
Root Zone ◽  
Irrigation Management ◽  
Critical Factor ◽  
Nutrient Losses ◽  
County Agents ◽  
The Right ◽  
Soil And Water

Proper irrigation management is critical to conserve and protect water resources and to properly manage nutrients in the home landscape. How lawns and landscapes are irrigated directly impacts the natural environment, so landscape maintenance professionals and homeowners must adopt environmentally-friendly approaches to irrigation management. After selecting the right plant for the right place, water is the next critical factor to establish and maintain a healthy lawn and landscape. Fertilization is another important component of lawn and landscape maintenance, and irrigation must be applied correctly, especially following fertilization, to minimize potential nutrient losses. This publication supplements other UF/IFAS Extension publications that also include information on the role of soil and the root zone in irrigation management. This publication is designed to help UF/IFAS Extension county agents prepare materials to directly address nutrient losses from lawns and landscapes caused by inadequate irrigation management practices. This 6-page fact sheet was written by George Hochmuth, Laurie Trenholm, Don Rainey, Esen Momol, Claire Lewis, and Brian Niemann, and published by the UF Department of Soil and Water Science, October 2013. http://edis.ifas.ufl.edu/ss586

PENILAIAN AUTENTIK PADA MATAPELAJARAN PENDIDIKAN AGAMA ISLAM

Edupedia ◽  
2019 ◽  
Vol 4 (1) ◽  
pp. 77-85
Author(s):  
Mohamad Aso Samsudin ◽  
Ukhtul Iffah
Keyword(s):  
Islamic Education ◽  
Authentic Assessments ◽  
Measurement Tools ◽  
The Subject ◽  
The Right

Teaching is an art means that the art of managing people who have a variety of different characters. The teacher should be able to recognize these different characters so that he can easily master them so that the subject is easily mastered by them. However, the teacher is not easy to do that. It is no less difficult in learning to do assessment, because when assessment teachers are required to be careful and meticulous so that the results are not wrong, be careful in determining appropriate measurement tools as measured, or careful in operating the right tools, especially teachers are required able to do a complete assessment (authentic) in three domains (cognitive, psychomotor, and affective). This article reviews how to carry out authentic assessments in Islamic Education (Pendidikan Agama Islam) learning.

scholarly journals A Scoping Review of Health Literacy Measurement Tools in the Context of Cardiovascular Health

2019 ◽  
Vol 46 (4) ◽  
pp. 677-688 ◽  
Author(s):  
Rita Wai Yu Chan ◽  
Adnan Kisa
Keyword(s):  
Health Literacy ◽  
Scoping Review ◽  
Cardiovascular Health ◽  
Measurement Tool ◽  
Care Providers ◽  
Valid Measurement ◽  
Broad Concept ◽  
Measurement Tools ◽  
Health Literacy Measurement ◽  
Print Literacy

Background. Despite the strong link between health literacy and cardiovascular health outcomes, health literacy measurements remain flawed and fragmented. There exists a gap in the knowledge when formulating a valid measurement to capture the broad concept of health literacy. The existence of various tools for health literacy measurement also hampers the availability of health literacy data. Additionally, little research is available on a valid measurement tool for cardiovascular health literacy. Objective. This study aims to provide an overview of the health literacy measurement tools used in the context of cardiovascular health. Method. A scoping review was conducted. Two electronic databases, Medline and Embase, were searched to identify studies that described a tool for the measurement of health literacy in the context of cardiovascular health. Results. After reviewing the available studies, 53 studies met the inclusion criteria. A total of 26 health literacy measurement tools were identified in the studies. Among the 26 tools, 16 used an objective measurement approach, 9 adopted a subjective approach, and 1 employed a mixed approach. Additionally, 28 studies used tools to measure print literacy, 15 studies measured print literacy and numeracy, and 5 studies measured print literacy, oral literacy, and numeracy. Conclusions. STOFHLA, TOFHLA, and REALM were the mostly commonly used tools in the selected studies. The majority of tools were based heavily on reading skills and word recognition. Researchers should focus on the development of more comprehensive and reliable health literacy measurement tool(s) specific to cardiovascular health to assist health care providers to more efficiently and accurately identify people with cardiovascular problems who have inadequate health literacy.

scholarly journals Suitability of Measurement Tools for Assessing the Prevalence of Child Domestic Work: A Rapid Systematic Review

2021 ◽  
Vol 18 (5) ◽  
pp. 2357
Author(s):  
Nicola S. Pocock ◽  
Clara W. Chan ◽  
Cathy Zimmerman
Keyword(s):  
Systematic Review ◽  
Domestic Work ◽  
Quality Measurement ◽  
Measurement Tool ◽  
Current Standard ◽  
Middle Income ◽  
Middle Income Countries ◽  
Measurement Tools ◽  
Survey Instruments ◽  
Nationally Representative

Child domestic work (CDW) is a hidden form of child labour. Globally, there were an estimated 17.2 million CDWs aged 5–17 in 2012, but there has been little critical analysis of methods and survey instruments used to capture prevalence of CDW. This rapid systematic review identified and critically reviewed the measurement tools used to estimate CDWs in Low- and Middle-Income Countries, following PRISMA guidelines (PROSPERO registration: CRD42019148702). Fourteen studies were included. In nationally representative surveys, CDW prevalence ranged from 17% among 13–24-year-old females in Haiti to 2% of children aged 10–17 in Brazil. Two good quality studies and one good quality measurement tool were identified. CDW prevalence was assessed using occupation-based methods (n = 9/14), household roster (n = 7) and industry methods (n = 4). Six studies combined approaches. Four studies included task-based questions; one study used this method to formally calculate prevalence. The task-based study estimated 30,000 more CDWs compared to other methods. CDWs are probably being undercounted, based on current standard measurement approaches. We recommend use of more sensitive, task-based methods for inclusion in household surveys. The cognitive and pilot testing of newly developed task-based questions is essential to ensure comprehension. In analyses, researchers should consider CDWs who may be disguised as distant or non-relatives.

scholarly journals When brain damage “improves” perception: neglect patients can localize motion-shifted probes better than controls

2015 ◽  
Vol 114 (6) ◽  
pp. 3351-3358 ◽  
Author(s):  
Stefania de Vito ◽  
Marine Lunven ◽  
Clémence Bourlon ◽  
Christophe Duret ◽  
Patrick Cavanagh ◽  
...  
Keyword(s):  
Right Hemisphere ◽  
Visual Fields ◽  
Critical Factor ◽  
Significant Shift ◽  
Stimulus Motion ◽  
Attentional Processes ◽  
Position Shift ◽  
The Right ◽  
High Level ◽  
Better Than

When we look at bars flashed against a moving background, we see them displaced in the direction of the upcoming motion (flash-grab illusion). It is still debated whether these motion-induced position shifts are low-level, reflexive consequences of stimulus motion or high-level compensation engaged only when the stimulus is tracked with attention. To investigate whether attention is a causal factor for this striking illusory position shift, we evaluated the flash-grab illusion in six patients with damaged attentional networks in the right hemisphere and signs of left visual neglect and six age-matched controls. With stimuli in the top, right, and bottom visual fields, neglect patients experienced the same amount of illusion as controls. However, patients showed no significant shift when the test was presented in their left hemifield, despite having equally precise judgments. Thus, paradoxically, neglect patients perceived the position of the flash more veridically in their neglected hemifield. These results suggest that impaired attentional processes can reduce the interaction between a moving background and a superimposed stationary flash, and indicate that attention is a critical factor in generating the illusory motion-induced shifts of location.

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