scholarly journals Peran Otoritas Jasa Keuangan Dalam Perlindungan Konsumen Electronic Banking Pada PT. Bank Rakyat Indonesia (Persero) Tbk. Cabang Sigli

2019 ◽  
Vol 3 (3) ◽  
pp. 459-468
Author(s):  
Nazaruddin Nazaruddin
Keyword(s):  
Dispute Resolution ◽  
Empirical Research ◽  
Financial Services ◽  
Government Regulation ◽  
Services Sector ◽  
Financial Services Sector ◽  
Banking Service ◽  
Article 9 ◽  
The People ◽  
The Subject

Pasal 9 huruf c Undang-Undang Nomor 21 Tahun 2011 tentang Otoritas Jasa Keuangan (selanjutnya disebut UU OJK) menyatakan bahwa untuk melaksanakan tugas pengawasan OJK, mempunyai wewenang melakukan pengawasan, pemeriksaan, penyidikan, perlindungan konsumen, dan tindakan lain terhadap lembaga jasa keuangan, pelaku, dan/atau penunjang kegiatan jasa keuangan, sebagaimana dimaksud dalam peraturan perundang-undangan di sektor jasa keuangan. Pasal 28 huruf a UU OJK menyatakan bahwa untuk perlindungan konsumen dan masyarakat, OJK berwenang melakukan tindakan pencegahan kerugian konsumen dan masyarakat, salah satunya memberikan informasi dan edukasi kepada masyarakat atas karakteristik sektor jasa keuangan, layanan, dan produknya. Namun pada kenyataannya, pelaksanaan edukasi yang dilakukan oleh pihak perbankan tersebut tentu saja berada di bawah pengawasan OJK, sehingga secara tidak langsung OJK pun bertanggung jawab terhadap risiko penggunaan produk e-banking yang dapat merugikan konsumen. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian yuridis empiris yaitu jenis penelitian yang meneliti dan menelaah efektivitas suatu peraturan perundang-undangan. Hasil penelitian menujukkan Tanggung Jawab OJK terhadap konsumen yang mengalami kerugian akibat penggunaan layanan e-banking  adalah melakukan pendampingan bagi konsumen dan sebagai fasilitator dalam rangka melakukan gugatan ganti kerugian terhadap bank dengan jalan Eksternal Dispute Resolution, baik melalui litigasi maupun non litigasi.The Government Regulation No. 21 of 2011 Article 9 (c) regarding the Financial Services Authority (hereinafter referred to as UU OJK) states that in order to carry out the supervision other task to the financial services instituition the subject and/or the supporting financial services activities, as referred to the regulation about financial services activity. Article 28 (a) of UU OJK also states that in protection of consumers and people, OJK authorized to act in preventing costumer and people loss by providing information as well as education for the people regarding the characteristic of the financial services sector, the services and the products. In fact, however, the execution of the educating process done by the bank is under the supervision of OJK so OJK is indirectly responsible for the risk of e-banking products usage that harm consumers. This type of research used in this research is juridical empirical research that examines the types of research and study the effectiveness of laws. The result of the result indicated that the responsibility of OJK to the consumer who suffered losses by the e-banking service is by providing assistance and act as a facilitator in pursuing a lawsuit to get compensation from the bank by external dispute resolution, both by litigation and non-litigation.

scholarly journals PERAN OTORITAS JASA KEUANGAN DALAM PENYELESAIAN PENGADUAN KONSUMEN SEKTOR JASA KEUANGAN

2018 ◽  
Vol 5 (1) ◽  
pp. 236
Author(s):  
Marwah Marwah
Keyword(s):  
Empirical Research ◽  
Consumer Protection ◽  
Financial Services ◽  
Accurate Information ◽  
Business Service ◽  
Services Sector ◽  
Consumer Complaints ◽  
Financial Services Sector ◽  
Laws And Regulations

Abstract                Under the provisions of Article 22 paragraph (1) of the Financial Services Authority Regulation No. 1/POJK.07/2013 on Consumer Protection of the Financial Services Sector, whereas in the case of Business Service Actors using standard agreements, such standard agreements shall be prepared in accordance with the laws and regulations . However, based on the results of the research, in the current banking practice, the agreement format has been prepared unilaterally by the bank in the form of standard conditions set forth in the printed form, and then presented to applicant debtor for approval. This study aimed to find out about the role of the Financial Services Authority as a facilitator in providing accurate information and provide facilities for the settlement of consumer complaints. This research was an empirical research conducted in Makassar city. The results indicated that the Financial Services Authority as a facilitator, not optimal in protecting the mortgage debtor.Key Word : Role of the Financial Services Authority, Debtor Protection Abstrak             Berdasarkan ketentuan Pasal 22 ayat (1) Peraturan Otoritas Jasa Keuangan Nomor 1/POJK.07/2013 tentang Perlindungan Konsumen Sektor Jasa Keuangan, bahwa dalam hal Pelaku Usaha Jasa Keuangan menggunakan perjanjian baku, maka perjanjian baku tersebut wajib disusun sesuai dengan peraturan perundang-undangan. Namun, berdasarkan hasil penelitian, dalam praktik perbankan saat ini, format perjanjian telah disiapkan secara sepihak oleh pihak bank berupa syarat-syarat baku yang dituangkan dalam formulir yang sudah dicetak, dan kemudian disodorkan kepada calon nasabah debitor untuk disetujui. Penelitian ini bertujuan untuk mengetahui mengenai peran Otoritas Jasa Keuangan sebagai fasilitator dalam menyediakan informasi yang akurat serta memberikan fasilitas penyelesaian pengaduan konsumen. Penelitian ini merupakan penelitian empiris yang dilaksanakan di kota Makassar. Hasil penelitian menunjukkan bahwa Otoritas Jasa Keuangan sebagai fasilitator, belum optimal dalam melindungi debitor Kredit Pemilikan Rumah.Kata Kunci : Peran Otoritas Jasa Keuangan, Perlindungan Debitor   

scholarly journals Kecurangan dan Perlindungan Konsumen Asuransi

2017 ◽  
Vol 5 (1) ◽  
Author(s):  
Ketut Sendra
Keyword(s):  
Financial Services ◽  
Financial Service ◽  
Insurance Fraud ◽  
Financial Benefit ◽  
Services Sector ◽  
Financial Services Sector ◽  
Complaint Handling ◽  
Service Sectors ◽  
The Subject ◽  
Economical Reason

Establishing a national economy that can grow suatainably and stable, requires the financial service sectors conducting its business in a well organized, fair, transparent and accountable manner, and be able to protect the consumer’s and public’s interests.Transparency, fairness, reliability, confidentiality, security of consumer’s data and/or information, fast, simple complaint handling and affordable dispute resolution cost become the principles of consumers  protection in the  financial services sector.The common motive to conduct an insurance fraud is economical reason, that is for obtaining a financial benefit/advantage. Broadly, a fraud in insurance can be classified into 3 (three) main dimensions: dimension of the subject i.e the fraudsters; dimension of time, ie. the time during the process of underwriting and the process of claim; dimension of behaviour that is opportunistic act (soft fraud) or planned fraud (hard fraud). The insurance consumer’s awareness concerning the financial services sector activities is needed, so that the insurance financial services sector can be conducted in a well organized, fair, transparent and accountable manner. Keywords: Insurance Fraud, Insurance Consumer’s Protection

Revisiting Financial Services Sector Transparency through Whistleblowing: The Case of South Africa and Switzerland

2017 ◽  
Vol 61 (1) ◽  
pp. 83-103
Author(s):  
Herbert Kawadza
Keyword(s):  
South Africa ◽  
Financial Institutions ◽  
Financial Services ◽  
Global Financial Crisis ◽  
Financial Crime ◽  
Corporate Misconduct ◽  
Services Sector ◽  
Financial Services Sector ◽  
The People ◽  
Illegal Activities

AbstractThe recent global financial crisis has demonstrated the ineffectiveness of traditional regulation in averting financial crime. Consequently the supervision of financial institutions has been increasingly re-evaluated and such endeavours have resulted in the reregulation of the sector in many jurisdictions. This article argues that, much as these strategies can be said to be laudable, until they emphasize engagement with the people who work in those institutions through making it possible for them to report corporate misconduct, these legislative paradigms will not avail much. As such, this article argues for the increased use of insiders through whistleblowing as a mechanism to support the exposure of illegal activities. By comparing the whistleblowing approaches adopted in South Africa and Switzerland, this article attempts to contribute to the standardization of approaches that can be used to enhance global financial sector transparency and minimize financial crime.

scholarly journals Upaya Penanganan Lembaga Alternatif Penyelesaian Sengketa Terhadap Otoritas Jasa Keuangan, Pitriya Nur Habibah dan Devi Siti Hamzah Marpaung

2021 ◽  
Vol 6 (1) ◽  
pp. 49-60
Author(s):  
Pitriya Nur Habibah ◽  
Devi Siti Hamzah
Keyword(s):  
Dispute Resolution ◽  
Financial Institutions ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Financial Service ◽  
Supervision System ◽  
Services Sector ◽  
Supervisory System ◽  
Financial Services Sector ◽  
Integrated Supervision

The Financial Services Authority (OJK) is an independent institution that is free from interference from other parties or institutions. This institution has the functions, duties, and authorities of regulation, supervision, examination, and investigation. OJK was established under Law No. 21 of 2011 with the function of implementing an integrated regulatory and supervisory system for the entire financial services sector. The establishment of OJK with the need to restructure the institutions that carry out regulatory and supervisory functions in the financial services sector. The supervisory system carried out by the OJK is an integrated supervision system, meaning that all financial service activities carried out by various financial institutions are subject to the OJK regulatory and supervisory system. Alternative Dispute Resolution Institutions (LAPS) in the Financial Services Sector number 1/POJK.07/2014 which regulates Alternative Dispute Resolution Institutions in the Financial Services Sector. Dispute resolution must be carried out at the LJK in the OJK Regulation concerning Consumer Protection in the Financial Services Sector, which stipulates that each LJK must have a work unit and/or function as well as a service mechanism and settlement of complaints for consumers. If the dispute resolution at the LJK does not reach an agreement, the consumer can settle the dispute out of court or through the court. Out of court dispute resolution is carried out through the Alternative Dispute Resolution Institution (LAPS). 

scholarly journals INTEGRATED ALTERNATIVE DISPUTE RESOLUTION INSTITUTIONS IN THE FINANCIAL SERVICES SECTOR: DISPUTE RESOLUTION EFFORTS IN CONSUMER PROTECTION FRAMEWORK

2021 ◽  
Vol 10 (1) ◽  
pp. 32
Author(s):  
Lastuti Abubakar ◽  
Tri Handayani
Keyword(s):  
Dispute Resolution ◽  
Consumer Protection ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Services Sector ◽  
Financial Services Sector ◽  
Legal Implications ◽  
Legal Perspective ◽  
Analytical Research ◽  
Financial Technology

<em>This study examines and analyzes the legal implications of strengthening the integrated Alternative Dispute Resolution Institutions in the Financial Services Sector regulations. This study applies a normative juridical approach with descriptive-analytical research specifications. The data are analyzed using qualitative juridical analysis. Results show that: an Integrated Alternative Dispute Resolution Institutions in the Financial Services Sector is a dispute resolution institution that is in accordance with the characteristics of the financial services sector as an agent of trust and prioritizes consumer protection. It is expected that consumer dispute resolution is faster, cheaper, and fairer for both Business Actors and the consumers; strengthening of regulations on integrated ADR Institutions in the Financial Services Sector aims to create independent, fair, effective, and efficient dispute resolution capable of anticipating developments in the financial services sector that are increasingly complex from a legal perspective, the use of financial technology, and products/services across financial services sectors</em>

scholarly journals BIG DATA ANALYTICS IN BANKING AND FINANCIAL SERVICES SECTOR

2020 ◽  
pp. 92-96
Author(s):  
Dr.P.V. Mohini ◽  
Mr. Rohit Kumar Srivastav
Keyword(s):  
Big Data ◽  
Financial Services ◽  
Data Analytics ◽  
Big Data Analytics ◽  
Big Data Analysis ◽  
Valuable Data ◽  
Services Sector ◽  
Financial Services Sector ◽  
The People ◽  
Potential Benefits

‘He who holds the wealth of information, holds the solution to the toughest of the situations’ this quote is very much apt for the recent ongoing scenario, where there is an invisible struggle going on among the organizations as well as nations in the search for more and more information. Now, when the Banking and Financial services sectors are put under the scanner, it becomes evident that they are sitting on top of a humungous heap of valuable data. This data can be used for the betterment and advancement of the industry as well as the people. While it is good to have large amount of data available, it will be termed a big pile of trash if it is not analyzed properly and the results obtained from it are not put to use. With the adoption of Big Data analytics into the banking and financial services, many obvious as well as concealed problems can be addressed to and even solved quickly. The main objective of this paper is to highlight the meaning of Big Data analysis, study the types of data analytics with respect to Banking and Financial services sector and to showcase the potential benefits of embracing Big Data analytics into the Banking & Financial services sector. KEYWORDS: Information, Banking and Financial services, Advancement, Big Data, Data Analytics

scholarly journals Implikasi Yuridis Peraturan pemerintah tentang Pungutan Otoritas Jasa Keuangan Terhadap Notaris Pemegang Surat Tanda Terdaftar yang tidak pernah Berkegiatan di Pasar Modal

2019 ◽  
Vol 4 (1) ◽  
pp. 150
Author(s):  
Ratna Ayu Puspitasari ◽  
Imam Koeswahyono ◽  
Titik Soeryati Soekesi
Keyword(s):  
Capital Market ◽  
Financial Services ◽  
Research Method ◽  
Government Regulation ◽  
The State ◽  
Services Sector ◽  
Financial Services Sector ◽  
Legal Implications ◽  
Legal Force ◽  
The Capital Market

This paper aims to describe the authority of the Financial Services Authority (OJK) in conducting supervision and regulation of the financial services sector, and the juridical implications of Government Regulation Number 11 of 2014 concerning OJK Levy for capital market notaries registered with Registered Letters (STTD) who are not active in the capital market. The research method used in this paper is a normative juridical. The results of the study indicate that the OJK has the authority to levy notaries. Legal implications arising from Government Regulation Number 11 of 2014 concerning Financial Services Authority Levies for notaries who have STTD but do not engage in capital market activities becomes the state’s receivables. Payments will be made by the state receivable committee, with a forced letter that has the same legal force as the Grosse deed.

3 Alternative Dispute Resolution

2015 ◽  
Author(s):  
Willis Tony ◽  
Wood William
Keyword(s):  
Dispute Resolution ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Mediation Process ◽  
Services Sector ◽  
Financial Services Sector ◽  
Powerful Means ◽  
Practical Guidance ◽  
Definition Of

This chapter begins with a definition of mediation and its relationship to litigation and arbitration, along with some information about its use and recognition internationally. It then discusses the application of mediation to disputes in the financial services sector. It offers practical guidance on the mediation process followed by a discussion of other forms of non-adjudicative dispute resolution. The chapter concludes that mediation is an established, robust, and powerful means of resolving disputes that is especially suited to disputes in the financial services sector. PRIME experts are uniquely qualified to assist in several roles as experts, as advisors, as arbitrators and mediators.

scholarly journals Credit Dispute Resolution through Banking Mediation during Covid-19 Pandemic Situation

2021 ◽  
Vol 4 (2) ◽  
pp. 1618-1627
Author(s):  
Bondan Seno Aji ◽  
Made Warka ◽  
Evi Kongres
Keyword(s):  
Qualitative Research ◽  
Dispute Resolution ◽  
Financial Services ◽  
Alternative Dispute Resolution ◽  
Research Method ◽  
Financial Service ◽  
Bank Credit ◽  
Services Sector ◽  
Financial Services Sector ◽  
Service Institution

This study aims to find out credit dispute resolution through banking mediation in pandemic situation. This study use qualitative research method. The result shows that Settlement of bank credit problems that arose as a result of the Covid-19 pandemic, namely through deliberations between the bank (creditor) and the debtor. In POJK No.18 / POJK.07 / 2018 concerning Consumer Protection in the Financial Services Sector, it is stipulated that every financial service institution is required to have a work unit and / or function as well as a service and complaint resolution mechanism for consumers. If the dispute resolution at a financial service institution does not reach an agreement, consumers can resolve the dispute through the court or outside the court. Out of court dispute resolution is carried out through arbitration and alternative dispute resolution.

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