ANALISIS PERANAN AUDIT MUTU INTERNAL SEBAGAI ALAT BANTU DALAM MENUNJANG EFEKTIVITAS MANAJEMEN PADA STMIK STIKOM INDONESIA

Educational institutions are one of the growing organizations with the complexity of existing problems. Started from applying Tri Darma Perguruan Tinggi, where lecturers are required to be able to carry out teaching activities, research and dedication to the sustainable society every year. In addition to the activities undertaken in campus environment as a whole that already underway requires an evaluation conducted to maintain the quality. In addition, management also requires and goals to be achieved. A tool for evaluating and monitoring activities and can be used as a prevention tool and a decision maker in problem solving that occurs. Internal audit is a tool used in STMIK STIKOM Indonesia to ensure the activities at the institution have been run in accordance with the procedures they have. The institute hopes to improve management effectiveness in every field. Mismatch implementation of the procedure that occurs is a problem that must be overcome to know how effective internal audit quality is done so as to improve the effectiveness of management in solving existing problems.From the problems disclosed, the author tries to conduct research on STMIK STIKOM Indonesia. The purpose of this study is to find out how effective the implementation of Internal Audit existing in the institution and to know the role of Internal Audit in supporting the achievement of effectiveness in STMIK STIKOM Indonesiamanagement. The research was conducted by analyzing Internal Audit system at STMIK STIKOM Indonesia. The research phase starts from literature study then continued with data collection needed in research. After all the data collected proceed with the analysis. Based on the results of questionnaires dissemination and hypothesis testing conducted, that the implementation of internal audit in STMIK STIKOM Indonesia has been adequate and internal audit also play a role in supporting the effectiveness of the implementation of ISO 9001: 2008 quality management system. Itsconcluded that the presence of adequate internal audit will assist management in achieving the effectiveness of the implementation of ISO 9001: 2008 quality management system.

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ANALISA ATAS PELAKSANAAN AUDIT MUTU INTERNAL UNTUK MENGEVALUASI EFEKTIFITAS PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2000 (Studi Kasus pada PT. Murni Cahaya Pratama)

Jurnal Ilmiah Binaniaga ◽

10.33062/jib.v6i1.269 ◽

2019 ◽

Vol 6 (1) ◽

pp. 71

Author(s):

Syarief Gerald Prasetya

Keyword(s):

Quality Management ◽

Management System ◽

Audit Quality ◽

Quality Management System ◽

Internal Audit ◽

International Standards ◽

Assessment Process ◽

Iso 9001 ◽

Internal Quality

Quality of Internal Audit is an activity which is very important and is a requirement in the implementation of ISO 9001:2000 standard, which aims to monitor the quality of the verifying the suitability and effectiveness of the implementation of the system of quality compared to the reference standards and policies that have been determined. Quality of Internal Audit is an assessment process and system to see whether the processes and systems in line with documented procedures and to see the effectiveness of the procedure. By doing this assessment, the company will know the condition or situation at this time. In the end, the results of this audit will be used as a tool / material improvement in the action / prevention of at improvement. Therefore, international standards emphasize the importance of audits as a means of monitoring and verification. ISO 9001:2000 is an international standard for quality management system. ISO 9001:2000 define the requirements and recommendations for the design and evaluation of a quality management system, which has the goal to ensure that an organization will provide products that comply with the requirements specified. The ISO 9001:2000 is only quality management standard and is not a standard product. But expected that the product resulting from international quality management system will has a suitable quality this. Implementation of Internal Audit Quality in the PT. Murni Cahaya Pratama program showed that the Internal Audit Quality is in accordance with plans and procedures. Results of Internal Audit Quality use as the improvement efforts for both systems, processes and products. The quality management system ISO 9001:2000 which is applied in PT. Murni Cahaya Pratama quite effective and efficient. However, there are several things that indicate the occurrence of inefisiensi and inefektivitas, this can be viewed from the inconsistency or the findings found at time internal audit been held of it occurs because human error and the lack of knowledge and understanding of the importance of documentation, especially new employees . Advice from the author on the results of the Internal Quality Audit was done in PT. Murni Cahaya Pratama is, for 2009 ISO 9001:2000 and Internal Quality Auditor training should been held immediately, so that all employees understand the importance of procedures and can implemented in their daily activities. Also to improve auditor's ability. Set procedures for the return of goods from the customer (return), so that when the Technical Service bring the returned goods it can be treated accordance with the procedures applicable. Consistent in their assessment of suppliers and maintain records of these assessments. Keywords: Internal Audit Quality, Quality Management System ISO 9001:2000

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IMPROVEMENT OF QUALITY MANAGEMENT SYSTEMS IN THE SPHERE OF SOCIAL SERVICES IN REZEKNE MUNICIPALITY

Latgale National Economy Research ◽

10.17770/lner2014vol1.6.1170 ◽

2014 ◽

Vol 1 (6) ◽

pp. 117

Author(s):

Maija Krūze

Keyword(s):

Quality Management ◽

Social Services ◽

Social Service ◽

Management System ◽

Quality Management System ◽

Internal Audit ◽

Iso 9001 ◽

Evaluation Methodology ◽

Self Evaluation

The paper explores the quality management system of Rezekne Social service and its perfection employing internal audit and self-evaluation methodology. The aim of the present study is to find out how the quality of provided services of social service and social service providers is ensured in accordance with the ISO 9001:2008 quality standard, exploring the processes of management, basic activity, internal audit and prevention of non-compliance as well as focusing on the measures to be taken in order to improve the quality management system (QMS). When elaborating the article, the economic and legal literature on quality management terminology, its application and effective social services management have been studied according to the ISO 9001:2008 standard. The paper examines the measures which ensure quality of social aid and provision of social services of Rezekne Social service highlighting the quality management system, elimination of non-compliance, QMS report results, customer level of satisfaction and self-evaluation methodology. The author has worked out proposals to improve the processes of quality management system and quality results, consequently ensuring the development of Rezekne Social service. With the help of practical examples, the hypothesis proved that internal audit of the quality management system, management processes to address non-compliance, management reports and self-evaluation provide an objective assessment of the quality and create favourable conditions to ensure the provision of qualitative social services, contributing to a better controlled social policy.

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LANDASAN PEMIKIRAN IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO 9001:2008 DI FITK UIN MALANG

J-MPI (Jurnal Manajemen Pendidikan Islam) ◽

10.18860/jmpi.v2i1.4360 ◽

2017 ◽

Vol 2 (1) ◽

Author(s):

Mulyono Mulyono

Keyword(s):

Quality Assurance ◽

Quality Management ◽

Management System ◽

Quality Management System ◽

Internal Audit ◽

Quality Standard ◽

Iso 9001 ◽

Continuous Quality ◽

Standard Quality

This study aims to examine the foundation of the implementation of ISO 9001: 2008 Quality Management System in improving the quality of learning in the Faculty of Tarbiyah and Teacher Training (FITK) UIN Maulana Malik Ibrahim Malang, the results can be summarized as follows: 1) Making the concept of “Ulul Albab” as a jargon that would be manifested in the form of an educational program under the umbrella of “Ulul Albab”. 2) Realizing a scientific structure that integrates science and Islam with the Tree of Science Metaphor. 3) Trying to anticipate the challenges of higher education both on the national macro and global competition. 4) Realizing organizational health (organization health), to develop academic freedom, innovation, creativity and knowledge sharing. 5) Applying quality assurance consistently. 6) Determined to apply quality culture by implementing QMS ISO 9001: 2008 as international standard quality standard. 7) Implementing the International Quality Management System Organization for Standardization (SSNI ISO) 9001: 2008 to achieve the quality standard of education. 8) Conduct internal audit for continuous improvement of quality (continual improvement). 9) Anticipate various organizational changes at any time and periodic. 10) The ability of leaders to have the vision and confidence to realize his vision. 11) Making the values of the Qur'an (the concept of ihsan: doing better) as the cornerstone of the implementation of the quality management system. 12) Implement the main principles of the quality management system: "Write down what is done and do what is written". 13) Implement a systematic and continuous quality assurance system. 14) The purpose of quality assurance to ensure: compliance, certainty, and relevance. 15) Stipulate the quality points refer to the quality of UIN Maulana Malik Ibrahim Malang. 16) Determined to make quality assurance in academic service. Keywords: Platform, Thought, QMS, Quality, Learning.

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Perancangan dan Implementasi Self Assessment Untuk Sertifikasi ISO 9001:2015 Menggunakan Metode Baldrige Scoring

Jurnal Media Teknik dan Sistem Industri ◽

10.35194/jmtsi.v3i1.423 ◽

2019 ◽

Vol 3 (1) ◽

pp. 1

Author(s):

Benedictus Rahardjo

Keyword(s):

Quality Management ◽

Management System ◽

Gap Analysis ◽

Quality Management System ◽

Internal Audit ◽

Iso 9001 ◽

Self Assessment ◽

Service Company

Abstract—X company is a kind of service company in the plating area. The aim of this research is designing a self-assessment checklist regarding to the requirement of ISO 9001:2015 quality management. Actually, this company has implemented the ISO 9001:2015, however they never did the internal audit. In the purpose of doing the internal audit, it needs a self-assessment checklist to help each department in recognizing their lack of document. The checklist is made based on the requirement of clause 4 until 10 in ISO 9001:2015. The scoring category in the checklist is modified based on Baldrige scoring in process and result dimension. The result of this research is the gap analysis presented from clause 4 until 10 in percentage, which are 68,57%, 80%, 64,44%, 80%, 71,6%, 82,67%, and 55,56%, respectively.Keywords: Quality Management System, ISO 9001:2015, Baldrige Scoring Abstrak— Perusahaan X adalah sebuah perusahaan yang bergerak di bidang jasa pelapisan logam (plating). Penelitian ini bertujuan untuk perancangan checklist self-assessment terkait dengan kepentingan untuk melengkapi persyaratan sistem manajemen mutu ISO 9001:2015. Perusahaan ini sebenarnya telah menerapkan ISO 9001:2015, akan tetapi belum pernah melakukan audit internal. Dalam rangka melakukan audit internal, maka dibutuhkan sebuah checklist self-assessment untuk membantu tiap departemen mengetahui kekurangan dokumen yang ada. Dalam penelitian ini dirancang sebuah checklist self-assessment yang berdasarkan persyaratan klausul 4 hingga klausul 10 sesuai dengan sistem manajemen mutu ISO 9001:2015. Pada checklist ini, kategori penilaian yang digunakan adalah modifikasi dari kategori penilaian Baldrige pada dimensi proses dan hasil. Hasil dari penelitian ini diperoleh persentase analisa gap dari klausul 4 hingga klausul 10, berturut-turut adalah 68,57%, 80%, 64,44%, 80%, 71,6%, 82,67%, 55,56%.Kata kunci: Sistem Manajemen Mutu, ISO 9001: 2015, Penilaian Baldrige

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Penerapan Sistem Manajemen Mutu ISO 9001: 2015 Di SMK Negeri 4 Banjarmasin

Studia Manageria ◽

10.19109/studiamanageria.v3i2.10318 ◽

1970 ◽

Vol 3 (2) ◽

pp. 99-118

Author(s):

Fitria Wulandari ◽

Zainal Arifin ◽

Subiyantoro Subiyantoro ◽

Sedya Santosa

Keyword(s):

Quality Management ◽

Management System ◽

Quality Management System ◽

Internal Audit ◽

Field Research ◽

Team Work ◽

Iso 9001 ◽

Work Culture ◽

Work System ◽

The Impact

This study aims to find out 1) What are the stages of implementing the ISO 9001:2015 quality management system at SMK Negeri 4 Banjarmasin and 2) What is the impact of implementing the system on the work system and work culture in schools. This research is a field research with a qualitative descriptive approach. The process of collecting data was carried out by observing, then interviewing the Deputy Principal for Quality Management and equipped with some documentation. The data analysis that the researcher uses with the Miles and Huberman Model is condensation, data presentation and conclusions/verification. The results of this study indicate that: 1) several stages carried out by SMK Negeri 4 Banjarmasin in implementing the ISO 9001:2015 quality management system are a ) attend training with the guidance of a consultant, b) prepare quality documents and implement a quality management system according to documents prepared by the school, c) internal audit coordinated by the Quality Management Deputy, d) external audit conducted by PT. URS Service Indonesia, and e) granting of ISO 9001:2015 certificate/ Institutional certification. The impact of the implementation of ISO 9001: 2015 is the creation of a better work system, organized according to procedures and can create a team work culture that upholds solidarity and work professionalism.

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KESESUAIAN DOKUMENTASI DI LP3I COLLEGE JAKARTA DENGAN STANDARD SISTEM MANAJEMEN MUTU ISO 9001:2008

JURNAL LENTERA BISNIS ◽

10.34127/jrlab.v6i1.172 ◽

2017 ◽

Vol 6 (1) ◽

pp. 131

Author(s):

Nurdin Nurdin ◽

Wiwiet Prihatmadji

Keyword(s):

Quality Management ◽

Management System ◽

Evaluation System ◽

Performance Monitoring ◽

Quality Management System ◽

Internal Audit ◽

Monitoring And Evaluation ◽

Iso 9001 ◽

Audit Process ◽

Documentation System

The main steps in order to obtain international certification of ISO 9001 Quality Management System is to prepare the mentality and habits of employees, that is to prepare quality culture as a culture of employees. The next step is the technical preparation, preparing of documents and records, preparations for work process control systems, preparing the performance monitoring and evaluation system, which is summarized in the documentation system of LP3I College. Challenges to the process of implementation of ISO 9001 is overcome by socialization the culture of quality as a work culture in every meeting of the BOD till to the technical meeting daily in the employees or operators, using the authority of the President Director for any activity in the socialization, training, and implementation of the Quality Management System, making each Head of Department in charge of ISO 9001, arrange the efffectiveness of internal audit process and making corrective action of any findings of non-conformance and prepared oppotunity for improvement for any observasion findings. The entire process of implementation of ISO 9001 in LP3I College was documented, and controlled accordance to ISO 9001 requirements. Keyword : Quality Management System, ISO 9001:2008

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THE EFFECT OF THE QUALITY MANAGEMENT SYSTEM ISO 9001:2008 AND THE CONTRIBUTION OF THE INTERNAL AUDIT UPON THE ORGANIZATIONAL PERFORMANCE AT LP3I (The Educational Education and Indonesia Professional Development)

The Accounting Journal of Binaniaga ◽

10.33062/ajb.v2i1.13 ◽

2018 ◽

Vol 2 (1) ◽

Author(s):

Kamilah Sa’diah ◽

Istianingsih Istianingsih

Keyword(s):

Quality Management ◽

Organizational Performance ◽

Management System ◽

Structural Equation ◽

Goodness Of Fit ◽

Quality Management System ◽

Internal Audit ◽

Sampling Technique ◽

Iso 9001 ◽

Validity And Reliability

This research aims to determine the effect of the quality management system ISO 9001:2008 and the contribution of the internal audit upon the organizational performance. The quality management system ISO 9001:2008 has been focusing to 8 (eight) dimensions, namely customer focus, leadership, involvement of people, process approach, management system, factual approach to decision-making, mutual beneficial supplier relationship and continuous improvement. The population of this research was LP3I employees who have received the training on ISO 9001: 2008. The sampling technique used total sampling method, where the number of samples is equal to the population. Methods of data analysis using Structural Equation Modelling (SEM), with validity and reliability testing, goodness-of fit tests and hypothesis testing. The results of this research has indicated that the quality management system ISO 9001: 2008 and the contribution of the internal audit have a significant effect on the organizational performance through the operational performance. However, the contribution of the internal audit has no effect on business performance.

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ВНУТРІШНІЙ ОСВІТНІЙ АУДИТ ЯК ЧИННИК ВПЛИВУ НА ЯКІСТЬ ОСВІТНЬОГО ПРОЦЕСУ В ЗАКЛАДІ ЗАГАЛЬНОЇ СЕРЕДНЬОЇ ОСВІТИ

World Science ◽

10.31435/rsglobal_ws/30082018/6071 ◽

2018 ◽

Vol 3 (8(36)) ◽

pp. 7-13

Author(s):

Григораш В. В. ◽

Хлєбнікова Т. М. ◽

Гречаник О. Є.

Keyword(s):

Secondary Education ◽

Quality Management ◽

Audit Quality ◽

School Quality ◽

Quality Management System ◽

Educational Institution ◽

Internal Audit ◽

Education Institution ◽

Audit System ◽

Organizational Principles

The article outlines the main approaches to creating an internal audit system of general secondary education institution. Functions, objects and subjects of the internal audit system are generalized. Particular attention is paid to the creation of special structural subdivisions of the system of internal audit of the institution of general secondary education. In particular, the organizational principles of the establishment of a quality audit center are described. A new model of internal audit is presented: a school quality management system. The process of designing and algorithm of the school system of quality management education is described. The results of researches about readiness of heads of educational establishments for updating of system of internal audit are presented. The criteria for evaluating the readiness of the educational institution and its management for the implementation of the programs of internal audit are proposed. Qualimetric model of internal audit quality assessment in the institution of general secondary education is provided.

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