scholarly journals MOTIVAÇÕES E RISCOS ASSOCIADOS A UM CENTRO DE SERVIÇOS COMPARTILHADOS, TIPOS E MODELOS ORGANIZACIONAIS EXISTENTES, E O CASO DE UMA EMPRESA DE TECNOLOGIA E SERVIÇOS

2021 ◽  
Vol 22 (2) ◽  
Author(s):  
Monique Ferreira Ferreira Cavalcante ◽  
Marco Antonio Conejero
Keyword(s):  
Back Office

A criação de um Centro de Serviços Compartilhados (CSC) constitui uma estratégia amplamente adotada pelas organizações. O CSC faz parte da cadeia de valor da organização e pode ser definido como a concentração e compartilhamento das atividades de apoio na estrutura organizacional. O objetivo deste trabalho é discutir as motivações e riscos associados a um CSC, as estruturas organizacionais e modelos existentes de CSC na literatura e verificar no estudo de caso analisado o tipo escolhido, com as vantagens e desvantagens apontadas. Para tanto, realizou-se uma pesquisa bibliográfica, o estudo de caso com pesquisa documental, observação participante, entrevistas semiestruturadas, e a triangulação dos dados do estudo de caso com a literatura existente. No caso analisado, dentre os ganhos identificados após a implementação do CSC, estão: redução de custos; agilidade na prestação do serviço; otimização dos processos; padronização e conformidade das atividades. Já em termos de tipos/ modelos de CSC, a empresa A optou por um CSC do tipo intraorganizacional, back office e básico, e o modelo hierárquico baseado em departamento, sendo este vinculado à Gerência de Administração. Essa vinculação gerou problemas relacionados a autonomia que é um dos atributos de um CSC.

PENGARUH KETIDAKPASTIAN LINGKUNGAN TERHADAP KARAKTERISTIK SISTEM INFORMASI AKUNTANSI MANAJEMEN DENGAN LOCUS OF CONTROL SEBAGAI VARIABEL MODERASI (Survei pada Perusahaan Ritel Modern di Kota Jambi)

2018 ◽  
Vol 1 (2) ◽  
Author(s):  
Dewi Saraswati
Keyword(s):  
Locus Of Control ◽  
Middle Management ◽  
Management Level ◽  
Purposive Sampling ◽  
Back Office

Penelitian ini bertujuan untuk mengetahui pengaruh ketidakpastian lingkungan terhadap karakteristik sistem informasi akuntansi manajemen dan untuk mengetahui moderasi locus ofcontrol terhadap hubungan antara ketidakpastian lingkungan dan karakteristik sisteminformasi akuntansi manajemen. Penelitian ini merupakan penelitian survei denganmenyebarkan kuesioner secara langsung kepada sampel. Populasi dalam penelitian ini adalahtop management level dan middle management level pada perusahaan ritel modern di kotaJambi. Penelitian ini menggunakan teknik penarikan sampel purposive sampling. Jumlahsampel dalam penelitian ini sebanyak 57 responden, yang terdiri dari manajer cabang,manajer divisi, area supervisor, back office supervisor, dan kepala toko. Teknik analisis datamenggunakan analisis regresi linier sederhana dan analisis regresi dengan variabel moderasi.Hasil penelitian ini menunjukkan bahwa (1) ketidakpastian lingkungan berpengaruh terhadapkarakteristik sistem informasi akuntansi manajemen (2) locus of control tidak dapatmemoderasi hubungan antara ketidakpastian lingkungan dan karakteristik sistem informasiakuntansi manajemen.  

scholarly journals Enabling Knowledge Sharing within e-Government Back-Office through Ontological Engineering

2007 ◽  
Vol 2 (1) ◽  
pp. 33-48
Author(s):  
Graciela Brusa ◽  
María Laura Caliusco ◽  
Omar Chiotti
Keyword(s):  
Organizational Innovation ◽  
Santa Fe ◽  
Ontological Engineering ◽  
The Public ◽  
Software Applications ◽  
Process Characteristics ◽  
Main Requirement ◽  
The Government ◽  
Back Office

Nowadays, organizational innovation constitutes the government challenges for providing better and more efficient services to citizens, enterprises or other public offices. E–government seems to be an excellent opportunity to work on this way. The applications that support front-end services delivered to users have to access information systems of multiple government areas. This is a significant problem for e-government back-office since multiple platforms and technologies coexist. Moreover, in the back-office there is a great volume of data that is implicit in the software applications that support administration activities. In this context, the main requirement is to make available the data managed in the back-office for the e-government users in a fast and precise way, without misunderstanding. To this aim, it is necessary to provide an infrastructure that make explicit the knowledge stored in different government areas and deliver this knowledge to the users. This paper presents an approach on how ontological engineering techniques can be applied to solving the problems of content discovery, aggregation, and sharing in the e-government back-office. This approach is constituted by a specific process to develop an ontology in the public sector and an ontology-based architecture. In order to present the process characteristics, a case study applied to a local government domain is analyzed. This domain is the budget and financial information of Santa Fe Province (Argentine).

Intricacies of back-office

2016 ◽  
Vol 5 (2) ◽  
pp. 167-183 ◽  
Author(s):  
Sari Yli-Kauhaluoma ◽  
Mika Pantzar
Keyword(s):  
Design Methodology ◽  
Research Approach ◽  
Work Processes ◽  
Cognitive Representations ◽  
Content Type ◽  
Daily Work ◽  
Service Staff ◽  
Office Environments ◽  
Back Office ◽  
Practical Implications

Purpose – The purpose of this paper is to examine how back-office service staff cope with the intricacies of administrative work. Design/methodology/approach – The paper applies the research approach of “at-home ethnography” in a university back-office. The primary method of data collection was participant listening in the field, either in formal interviews or casual conversations. Photography helped the authors to zoom the conversation in to specific artefacts in administrative offices. Findings – The study identifies both forward- and backward-looking recipes as essential administrative tools that back-office staff develop and use to handle intricacies that emerge in their daily work. Forward-looking recipes are based on anticipatory cognitive representations, whereas backward-looking recipes are based on experiential wisdom. The study elaborates on the different kinds of modelling practices that back-office service staff engage in while building and applying these two different kinds of recipes. Practical implications – The recipes support administrators in knowledge replication and thus help avoid interruptions, reduce uncertainty, and produce consistency in administrative processes. Originality/value – In contrast to existing studies of formal bureaucracies, the study provides a unique empirical account to show how back-office service staff cope with the multiple intricacies existing in current office environments. The study shows how recipes as models contribute to stabilizing or even routinizing work processes in complex administrative situations.

The changing role of marketing: Digital transformation of marketing

2020 ◽  
pp. 77-94
Author(s):  
Storbacka Robert ◽  
Kaj Anold
Keyword(s):  
Business Models ◽  
Academic Research ◽  
Marketing Research ◽  
Digital Transformation ◽  
Digital Marketing ◽  
Technology Firms ◽  
Back Office ◽  
Changing Role ◽  
Channel Environment

Digitalization affects every aspect of a firm’s business model–from front-end to back-office, from how firms create value for their customers to how they capture value– and doing so can reshape every facet of the firm. By adapting their business models to the possibilities of technology, firms are facing an accelerating transformation of their activities, offering new opportunities for “out-of-the-box” development of new processes and tools, which effectively challenge deeply engrained functional silo- based thinking. Despite the ubiquity of digital transformation, much academic research still seems to take a functional view (Verhoef et al. 2019), where information systems look into the development and adoption of specific technologies (Nambisan et al. 2017) or analytics schemes (Davenport and Ronanki 2018), strategic management research focuses on understanding the role of new digitalized business models (Foss and Saebi, 2017), and marketing research focuses on what is generally called “digital marketing” or the development of an omni-channel environment (Verhoef et al. 2015; Lamberton and Stephen 2016; Kannan and Li 2017).

The governance of back-office integration

2007 ◽  
Vol 9 (3) ◽  
pp. 377-400 ◽  
Author(s):  
Victor Bekkers
Keyword(s):  
Back Office

scholarly journals Back-Office Web Traffic on The Internet

2014 ◽  
Author(s):  
Enric Pujol ◽  
Philipp Richter ◽  
Balakrishnan Chandrasekaran ◽  
Georgios Smaragdakis ◽  
Anja Feldmann ◽  
...  
Keyword(s):  
The Internet ◽  
Web Traffic ◽  
Back Office

Power and Organizational Transformation through Technology: Hybrids of Electronic Government

2009 ◽  
Vol 30 (5) ◽  
pp. 461-487 ◽  
Author(s):  
Brian P. Bloomfield ◽  
Niall Hayes
Keyword(s):  
Organizational Transformation ◽  
Electronic Government ◽  
The North ◽  
Organizational Configurations ◽  
Front Office ◽  
Service Departments ◽  
The Uk ◽  
Back Office ◽  
Radical Transformation ◽  
Shed Light

This paper considers the UK Government's major modernization programme for local government and its aim to use technology to bring about a radical transformation in the delivery of public services by joining up hitherto separate service departments and focusing the organization of services around the citizen. Drawing upon empirical fieldwork in the North of England, the paper seeks to shed light on the realization and operation of modernization and considers the issues of power and hybridity involved in the emplacement of new organizational configurations (`front office' contact centres and `back office' service departments) to handle citizen inquiries.

scholarly journals PENGUATAN PENGELOLAAN BACK OFFICE E-COMMERCE UNTUK PENINGKATAN KAPASITAS UKM DI KOTA SAMARINDA

2021 ◽  
Vol 9 (3) ◽  
pp. 255
Author(s):  
Muhammad Zaini ◽  
Riyadi Riyadi
Keyword(s):  
Information Technology ◽  
Transaction Processing ◽  
Limited Capacity ◽  
Application System ◽  
Web Based ◽  
Space And Time ◽  
Front Office ◽  
Back Office ◽  
The Way

The low business capacity of SMEs is the result of the majority of SMEs (93.33%) still being managed traditionally. The limited capacity of SMEs can be overcome if SMEs are willing and able to change the way their business is managed, which is still traditionally replaced with web-based information technology, which is able to manage business and transaction processing without limits on space and time, such as the Prestashop back office application system. This application provides 2 types of modules, namely Back Office which consists of purchasing, sales, inventory, cash and bank modules, Front Office which functions as cash sales, so it is very easy to use by SMEs.

Sign in / Sign up

Export Citation Format

Share Document