How Trust Leads to Commitment on Microsourcing Platforms: Unraveling the Effects of Governance and Third-Party Mechanisms on Triadic Microsourcing Relationships

MIS Quarterly ◽  
2021 ◽  
Vol 45 (3) ◽  
pp. 1309-1348
Author(s):  
Wenbo Guo ◽  
◽  
Detmar Straub ◽  
Pengzhu Zhang ◽  
Zhao Cai ◽  
...  
Keyword(s):  
Large Scale ◽  
Transaction Cost Economics ◽  
Third Party ◽  
It Outsourcing ◽  
Governance Mechanisms ◽  
Holistic View ◽  
Digital Platforms ◽  
Triadic Relationships ◽  
Combining Data

IS research has extensively examined the role of trust in client-vendor relationships, as well as the role of governance in information technology (IT) outsourcing, but little research has been carried out on the latest manifestation of outsourcing—namely, microsourcing, i.e., the sourcing of smaller scale projects. To extend the literature on the traditional IT outsourcing literature—a stream that largely focuses on medium-to-large scale offline projects—we investigate how to develop trust and commitment in a triadic microsourcing relationship which includes the microsourcer, the microsourcee, and the microsourcing platform (MP). We draw on transaction cost economics (TCE) to theorize a model specifically adapted to the microsourcing phenomenon to scrutinize the influences of formal contractual mechanisms, relational mechanisms, and third-party mechanisms. Combining data from a matched sample of microsourcers and microsourcees on the leading Chinese MP, Zbj.com, the paper deploys degree-symmetric modeling (DSM) for construct conceptualization, measurement, and data analysis. DSM is consistent with the holistic view used to develop the research model for triadic relationships. Findings confirm that the MP is critical in delivering governance mechanisms to ensure the development of triadic trust and commitment. The results suggest that researchers and practitioners should pay closer attention to triadic trust and commitment building through proper governance mechanisms in the online microsourcing marketplace. We argue that this work could be extended to other online digital platforms that involve multiple transacting parties.

scholarly journals Bit by (Twitch) Bit: “Platform Capture” and the Evolution of Digital Platforms

2020 ◽  
Vol 6 (3) ◽  
pp. 205630512093398
Author(s):  
William Clyde Partin
Keyword(s):  
Cultural Production ◽  
Third Party ◽  
Management Service ◽  
Management Tools ◽  
Digital Platforms ◽  
Business Studies ◽  
The Third ◽  
History Of ◽  
The Many

This article considers the history of donation management tools on the livestreaming platform Twitch. In particular, it details the technical and economic contexts that led to the development of Twitch Bits, a first-party donation management service introduced in 2016. Two contributions to research on the platformization of cultural production are made. One, this article expands the empirical record regarding Twitch by chronicling the role of viewer donations in livestreaming since 2010, as well as the many tools that have facilitated this practice. It is argued that this history traces the complex and co-productive interactions between Twitch as a sociotechnical architecture and a political economy. Two, by considering how the first-party donation tool Twitch Bits has gradually challenged the dominance of the third-party tools that preceded it, this article theorizes the notion of platform capture, a critical rereading of platform envelopment, a popular concept in business studies. Ultimately, it is argued that platform capture demonstrates how platform owners leverage power asymmetries over dependents to aid in their platform’s technical evolution.

Housing Disinvestment and Crime in a Phoenix Suburb: Exploring the Differential Effects of Investors and Owner-Occupants

2016 ◽  
Vol 54 (1) ◽  
pp. 190-224 ◽  
Author(s):  
Alyssa W. Chamberlain ◽  
Danielle Wallace ◽  
Deirdre Pfeiffer ◽  
Janne Gaub
Keyword(s):  
Large Scale ◽  
Property Crime ◽  
Crime Rates ◽  
Housing Crisis ◽  
Short Term ◽  
Sociodemographic Data ◽  
Combining Data ◽  
Home Sales ◽  
The Impact

External investment in neighborhoods can inhibit crime. However, during the housing crisis, many investors were foreclosed upon, triggering large-scale community disinvestment. Yet the impact of this type of disinvestment on crime is currently unknown. Combining data on crime incidents with foreclosure, home sales, and sociodemographic data, this research assesses whether the foreclosure of properties owned by investors has an effect on crime in neighborhoods in Chandler, Arizona, a suburb in the heavily affected Phoenix region. Neighborhoods with a greater proportion of foreclosures on investors (FOIs) have higher total and property crime rates in the short term. In Hispanic neighborhoods, a greater proportion of FOIs result in lower rates of crime. Results suggest that neighborhood stabilization efforts should consider the role of investors in driving short-term crime rates, and that police and code enforcement strategies might prioritize neighborhoods with a high proportion of investor foreclosures.

Relationship or contract? Exploring the key factor leading to IT outsourcing success in China

2015 ◽  
Vol 28 (3) ◽  
pp. 466-499 ◽  
Author(s):  
Cong Qi ◽  
Patrick Y.K. Chau
Keyword(s):  
Emerging Market ◽  
Mainland China ◽  
It Outsourcing ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Holistic View ◽  
Content Type ◽  
Outsourcing Success ◽  
Key Factor

Purpose – Effective management of IT outsourcing continues to be a challenge to organizations today. Organizations in China suffer from even bigger problems than other regions of the world. The IT outsourcing market is in its infancy and the outsourcing practice is still at its initial stage. Regarding to the outsourcing management issues, the literature has explored the role of either the relationship or contract in governing IT outsourcing success. However, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success from a holistic view. The paper aims to discuss these issues. Design/methodology/approach – This study develops a conceptual model and empirically tests it through a cross-sectional survey conducted in five big cities of Mainland China. Findings – The data analysis results identified the dimensionalities of relationship, contract and IT outsourcing success and proved the causal relationships between these three constructs. Originality/value – This research re-emphasizes the importance of relationship in IT outsourcing success and the fundamental role of contract in developing a sound relationship. It also gives some implications on how to evaluate IT outsourcing success in China, an emerging market for IT outsourcing.

Collaborative innovation capability in IT-enabled inter-firm collaboration

2017 ◽  
Vol 117 (10) ◽  
pp. 2364-2380 ◽  
Author(s):  
Fei Wang ◽  
Jing Zhao ◽  
Maomao Chi ◽  
Yajing Li
Keyword(s):  
Dynamic Capabilities ◽  
Environmental Uncertainty ◽  
Innovation Capability ◽  
Competitive Performance ◽  
Governance Mechanisms ◽  
Organizational Capability ◽  
Content Type ◽  
Digital Platforms ◽  
Collaborative Innovation

Purpose With the increasingly collaborative nature of innovation and the expanding role of digital platforms on inter-firm collaboration, the purpose of this paper is to investigate the impacts of digital platforms on collaborative innovation capability (CIC) under conditions of two distinctive governance mechanisms. Furthermore, the competitive benefits of CIC at different levels of environmental uncertainty are examined to clarify the performance of collaborative innovation. Design/methodology/approach The research model is proposed based on dynamic capabilities theory, information technology (IT)-enabled organizational capability and governance mechanisms literature, and then validated by using partial least squares with data collected from 200 Chinese firms that engage in digital collaboration with their major channel distributors. Findings Empirical results show that the enabling effect of digital platforms capability on CIC is positively moderated by relational governance while negatively moderated by formal governance, and both governance mechanisms directly and positively influence CIC; the positive relationship between CIC and competitive performance is stronger for higher level of environmental uncertainty; and CIC is the key mediator converting digital platforms capability into competitive performance. Originality/value This study enriches the existing literatures in IT-innovation relationship by not only surfacing the interplay of digital platforms capability with two distinctive governance mechanisms in building CIC, but also clarifying the competitive benefits of CIC in an uncertain environment. Moreover, this study helps explain the controversial issue of the business value of IT capability by discovering the mediating role of CIC.

scholarly journals Unveiling the relationship between e-HRM, impersonal trust and employee productivity

2019 ◽  
Vol 42 (7) ◽  
pp. 879-899 ◽  
Author(s):  
Naveed Iqbal ◽  
Mansoor Ahmad ◽  
Matthew M.C. Allen
Keyword(s):  
Social Exchange ◽  
Large Scale ◽  
Social Exchange Theory ◽  
Positive Impact ◽  
Employee Productivity ◽  
Holistic View ◽  
Content Type ◽  
Organisational Trust ◽  
The Relationship

Purpose This study draws upon social exchange theory to explore the role of impersonal trust as an intermediate value-creating factor between electronic human resource management (e-HRM) and productivity. The purpose of this paper is to seek the antecedents and consequences of impersonal trust within organisations to provide a holistic view of e-HRM and employee productivity. This is the first study to examine how impersonal trust mediates the relationship between e-HRM and employee productivity. Design/methodology/approach The data were collected through a large-scale survey of 700 line managers in Pakistani banks. The data were analysed using structure equation modelling. Findings The empirical results validate all of the study’s hypotheses, including the role of impersonal trust, which partially mediates the relationship between e-HRM and employee productivity. The results provide empirical evidence that technology-enabled HRM supports organisations by enhancing organisational trust and productivity outcomes. Originality/value Such findings contribute to the HRM literature: e-HRM and organisational trust are key predictors for improving employee productivity. The existing literature suggests that e-HRM has a positive impact on employees’ trust in the HRM department. The results provide valuable insights for HR practitioners allowing them to enhance employee productivity by using e-HRM to improve employees’ trust in the organisation.

scholarly journals Is Man the New Prospective Amplifying Host? Evolving Faces of SARS-CoV Dynamics and the Epidemiological Challenges

2021 ◽  
Vol 53 (02) ◽  
pp. 89-99
Author(s):  
Rina Tilak ◽  
Keyword(s):  
Large Scale ◽  
Evolutionary Dynamics ◽  
Reservoir Host ◽  
Intermediate Hosts ◽  
Highly Pathogenic ◽  
Digital Platforms ◽  
Disease Epidemiology ◽  
Underlying Causes ◽  
Human Coronaviruses

Introduction: The ongoing COVID-19 pandemic has wreaked havoc across the globe. Health systems are grappling with an unprecedented pressure, as the highly virulent SARS-CoV-2 strain is spreading unhinged, under a yet to be understood selection pressure. To understand the underlying causes, and the rapidly evolving disease epidemiology, we need to look closely and comprehend the evolutionary dynamics of the Human Coronaviruses or the HCoV. Methods: The research about this narrative review was conducted using digital platforms like PubMed/Medline, Semantic Scholar, medXiriv, Google Scholars, NIH, EMBL repository, John Hopkins CSSE COVID-19 Data, ResearchGate, and all the mentioned published work, peer-reviewed research articles, and data, have been accessed using the same. Results: The global rise in COVID-19 incidence and the declining trend witnessed in CFR clearly indicates rapid adaptability of the virus across a widespread population encompassing varied genetic make-up, race, diversity, and others. The last two decades have witnessed two HCoV related epidemics viz. the highly pathogenic Severe Acute Respiratory Syndrome Coronavirus or SARS-CoV and MERS-CoV. While both instances reflect the suspected role of bats as the common reservoir host, the differing intermediate hosts and subsequent spill over to humans is alarming. Conclusions: Through this review, we hypothesise that large-scale pandemics such as this, with alarming instances of differential case incidence patterns in widely varied climatic and geographical conditions put forth the rapid genetic adaptability of coronaviruses. This raises further concerns of a prospective “amplifying-host” in man keeping in mind the widely prevalent asymptomatic silent carriers of COVID-19 currently present across the globe.

Traceable Payments and VAT Design: Effects on VAT Performance

2020 ◽  
Vol 66 (3) ◽  
pp. 221-247
Author(s):  
Boryana Madzharova
Keyword(s):  
Large Scale ◽  
Value Added ◽  
Public Institutions ◽  
Third Party ◽  
The European Union ◽  
Electronic Payments ◽  
Country Level ◽  
Level Data ◽  
Digital Payments

Abstract This article studies the role of cashless payments in third-party reporting for the purposes of value-added tax (VAT) compliance management. In economies with well-developed financial institutions, the traceability of digital payments could serve as a deterrent to sales suppression even in the absence of explicit policies utilizing electronic payments for tax enforcement. Using country-level data for the European Union, this article shows that a 1% increase in the value of payments made with cards to gross domestic product (GDP) improves VAT performance by 0.05–0.09%. This effect is found to be strongest in economies characterized by low level of trust in public institutions, and does not vary with the extent of third-party reported information used by tax administrations, or the presence of a large-scale VAT invoice matching system. The result is robust to a rich number of characteristics controlling for various aspects of VAT’s design.

scholarly journals Governance and Design of Digital Platforms: A Review and Future Research Directions on a Meta-Organization

2021 ◽  
pp. 014920632110450
Author(s):  
Liang Chen ◽  
Tony W. Tong ◽  
Shaoqin Tang ◽  
Nianchen Han
Keyword(s):  
Building Blocks ◽  
Future Research ◽  
Governance Mechanisms ◽  
Design Features ◽  
Organizational Governance ◽  
Digital Platforms ◽  
Integrative Framework ◽  
Future Research Directions ◽  
And Control

The burgeoning digital-platforms literature across multiple business disciplines has primarily characterized the platform as a market or network. Although the organizing role of platform owners is well recognized, the literature lacks a coherent approach to understanding organizational governance in the platform context. Drawing on classic organizational governance theories, this paper views digital platforms as a distinct organizational form where the mechanisms of incentive and control routinely take center stage. We systematically review research on digital platforms, categorize specific governance mechanisms related to incentive and control, and map a multitude of idiosyncratic design features studied in prior research onto these mechanisms. We further develop an integrative framework to synthesize the review and to offer novel insights into the interrelations among three building blocks: value, governance, and design. Using this framework as a guide, we discuss specific directions for future research and offer a number of illustrative questions to help advance our knowledge about digital platforms’ governance mechanisms and design features.

The contract-type choice for short-term software development outsourcing: The role of behaviour-based formal control

2020 ◽  
pp. 026839622096766
Author(s):  
Cornelia Gaebert ◽  
Karlheinz Kautz
Keyword(s):  
Software Development ◽  
Transaction Cost ◽  
Transaction Cost Economics ◽  
It Outsourcing ◽  
Short Term ◽  
Term Contract ◽  
Short Term Contract ◽  
Contract Type ◽  
Software Development Outsourcing

With this article, we contribute to the recent debate regarding the role of transaction cost economics in IT outsourcing and software development outsourcing research. Our focus is on the contract-type choice for short-term software development outsourcing. For this purpose, we critically examine transaction cost economics and the extant IT outsourcing/software development outsourcing literature and propose a framework which classifies software development outsourcing transactions according to transaction frequency and transaction investment characteristics. The framework identifies short-term software development outsourcing as an occasional, idiosyncratic transaction. Based on this groundwork, we clarify the concept of short-term contract and put forward that such a transaction is governed by a short-term contract. Following transaction cost economics and control theory, our resulting theoretical considerations infer that for short-term software development outsourcing, the vendor’s high human asset specificity and the resulting behaviour-based outcome control, the monitoring of the developer staff, are the triggers for contract-type decisions. Accordingly, staff monitoring by the client should result in Time & Material contracts, whereas staff monitoring by the vendor should result in Fixed Price contracts. We develop corresponding hypotheses which we test with 468 specific contract records for short-term software development outsourcing. The results confirm the transaction cost economics–based recommendations for contract-type choice. We therefore conclude that the advice of the transaction cost economics to use certain governance structures according to transaction attributes is also applicable to IT outsourcing/software development outsourcing transactions. We suggest further exploration of specific contract records to substantiate our results.

The Role of Sense of Direction and Other Factors During Navigation in a Large-Scale, Unconstrained Environment

2013 ◽  
Author(s):  
Elisabeth J. Ploran ◽  
Ericka Rovira ◽  
James C. Thompson ◽  
Raja Parasuraman
Keyword(s):  
Large Scale ◽  
Sense Of Direction
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