Relationship or contract? Exploring the key factor leading to IT outsourcing success in China

2015 ◽  
Vol 28 (3) ◽  
pp. 466-499 ◽  
Author(s):  
Cong Qi ◽  
Patrick Y.K. Chau
Keyword(s):  
Emerging Market ◽  
Mainland China ◽  
It Outsourcing ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Holistic View ◽  
Content Type ◽  
Outsourcing Success ◽  
Key Factor

Purpose – Effective management of IT outsourcing continues to be a challenge to organizations today. Organizations in China suffer from even bigger problems than other regions of the world. The IT outsourcing market is in its infancy and the outsourcing practice is still at its initial stage. Regarding to the outsourcing management issues, the literature has explored the role of either the relationship or contract in governing IT outsourcing success. However, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success from a holistic view. The paper aims to discuss these issues. Design/methodology/approach – This study develops a conceptual model and empirically tests it through a cross-sectional survey conducted in five big cities of Mainland China. Findings – The data analysis results identified the dimensionalities of relationship, contract and IT outsourcing success and proved the causal relationships between these three constructs. Originality/value – This research re-emphasizes the importance of relationship in IT outsourcing success and the fundamental role of contract in developing a sound relationship. It also gives some implications on how to evaluate IT outsourcing success in China, an emerging market for IT outsourcing.

Organisation size, innovativeness, self-organisation and inter-organisational coordination

2020 ◽  
Vol 9 (3) ◽  
pp. 359-394 ◽  
Author(s):  
Henry Mutebi ◽  
Moses Muhwezi ◽  
Joseph Mpeera Ntayi ◽  
John C. Kigozi Munene
Keyword(s):  
Design Methodology ◽  
Humanitarian Relief ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Mediating Role ◽  
Complementary Role ◽  
Self Organisation ◽  
The Relationship

PurposeThe purpose of this study is to examine how humanitarian organisation size affects inter-organisational coordination and further tested the mediating role of organisational innovativeness, self-organisation in the relationship between humanitarian organisation size and inter-organisational coordination among humanitarian organisations in Uganda.Design/methodology/approachThe study is based on cross-sectional survey; data was collected from 101 humanitarian organisations. The analysis of the proposed hypotheses was done with the help of PLS-SEM using SmartPLS version 3.3.0 for professionals.FindingsThe results show that humanitarian organisation size significantly relates with inter-organisational coordination. In addition, self-organisation and organisational innovativeness play a complementary role between humanitarian organisation size and inter-organisational coordination.Research limitations/implicationsThe findings of this research provide useful insights into the role of humanitarian organisation size in boosting inter-organisational coordination in humanitarian relief delivery. High levels of self-organisation and organisational innovativeness not only improve inter-organisational coordination in humanitarian relief delivery but also enhance the transformation of humanitarian organisation size benefits into inter-organisational coordination.Originality/valueThis research is one of the few studies that investigated the effect of humanitarian organisation size and inter-organisational coordination. It also brings into the limelight the mediating role of self-organisation and organisational innovativeness between humanitarian organisation size and inter-organisational ordination in humanitarian relief delivery.

Influence of support on work engagement in nursing staff: the mediating role of possibilities for professional development

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Francoise Contreras ◽  
Ghulam Abid ◽  
Mark Govers ◽  
Natasha Saman Elahi
Keyword(s):  
Professional Development ◽  
Nursing Staff ◽  
Work Engagement ◽  
Survey Design ◽  
Healthcare Personnel ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Mediating Role

PurposeThe purpose of this study is to examine the effects of colleague and supervisor support on work engagement, examining the mediating role of possibilities for professional development in a healthcare setting.Design/methodology/approachA cross-sectional survey design was used. A sample of 253 Colombian nurses from a private hospital completed a series of questionnaires.FindingsAccording to the results, support from both colleagues and supervisors influences the work engagement of healthcare personnel. This research provides evidence about how to encourage work engagement in nursing staff through an adequate environment characterized by support and opportunities for career advancement.Research limitations/implicationsIn this study, a cross-sectional design was used; therefore, the generalization is limited, and it is not possible to infer causality.Originality/valueProviding certain conditions can promote not only work engagement with its desirable effects, but it may also mitigate the burden of a complex environment such as healthcare.

Sanctification of work and turnover of teachers under insurgency

2019 ◽  
Vol 58 (2) ◽  
pp. 171-186
Author(s):  
Linus Jonathan Vem ◽  
Yakubu Ali Mbasua ◽  
Makrop Davireng
Keyword(s):  
Turnover Intention ◽  
Affective Commitment ◽  
Career Satisfaction ◽  
Turnover Intentions ◽  
Intention To Leave ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
The Relationship

Purpose Sanctification of work research is still a growing area among management and educational guild of researchers. The purpose of this paper is to explore the intervening role of career satisfaction and affective commitment in the relationship between sanctification and turnover intentions among teachers in a Boko Haram infested region of Nigeria. Design/methodology/approach The authors adopted a cross-sectional survey design using 375 responses out of the 600 administered questionnaires to three states within the context of this study. The usable data were analyzed using SmartPLS version 3.2.7 to evaluate the hypothesized relationships. Findings The results reveal: negative but insignificant relationship between sanctification and turnover intention; career satisfaction and affective commitment mediate the relationship between sanctification of work and employee intention to leave. Originality/value The predictive role of sanctification was proven to be insignificant under unfriendly work environment, which is contrary to the literature on the role sanctification. The mediating role of career satisfaction and affective commitment between sanctification and turnover intention is relatively new. The two constructs constitute the mechanism through which the relationships are sustained; hence the hypotheses on the indirect relationships are established.

Consumer brand engagement, satisfaction and brand loyalty: a comparative study between functional and emotional brand relationships

2019 ◽  
Vol 28 (2) ◽  
pp. 274-286 ◽  
Author(s):  
Teresa Fernandes ◽  
Mariana Moreira
Keyword(s):  
Brand Loyalty ◽  
Cross Sectional Survey ◽  
Brand Relationships ◽  
Cross Sectional ◽  
Content Type ◽  
Brand Engagement ◽  
Emotional Relationships ◽  
Indirect Impact ◽  
The Impact

Purpose The purpose of this study is to understand differences in consumer brand engagement (CBE) according to the functional or emotional nature of consumer–brand relationships and its direct and/or indirect impact on brand loyalty (BL). Additionally, the study aims to compare CBE and Satisfaction as predictors of BL, considering the two types of consumer–brand relationships. Design/methodology/approach A cross-sectional survey was applied to two independent samples. Respondents of one of the samples were asked to recall a brand with which they had a functional relationship, while the other respondents were asked to consider a brand with which they had an emotional relationship. To test research hypotheses, a causal model using SEM was developed. Findings Results validate CBE as a three-dimensional construct, stronger for emotional than functional brand relationships and show its significant direct and indirect impact on BL. Through a comparative analysis, findings also prove that the effects of CBE on BL, directly or indirectly through Satisfaction, are stronger for emotional relationships, while Satisfaction is a stronger direct predictor of BL for functional brand relationships. Originality/value Addressing calls to focus on the impact of specific brand types on engagement, this study allows a better understanding of the moderating role of functional and emotional relationships on CBE. This study further adds to the existing body of knowledge by establishing the mediating role of Satisfaction and comparing the contribution of CBE and Satisfaction to BL according to the nature of consumer–brand relationships. Overall, our findings enhance knowledge on how consumers engage with and become loyal to brands, offering important implications for brand managers.

The joint effects of personality and supervisory career mentoring in predicting occupational commitment

2015 ◽  
Vol 20 (1) ◽  
pp. 63-80 ◽  
Author(s):  
Ridhi Arora ◽  
Santosh Rangnekar
Keyword(s):  
North India ◽  
Occupational Commitment ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Career Support ◽  
Content Type ◽  
Joint Effects ◽  
Indian Context ◽  
Public And Private Sector

Purpose – The purpose of this paper is to examine the joint effects of personality (agreeableness and conscientiousness) and perceived supervisory career mentoring (SCM) on occupational commitment (OC) in the Indian context. In addition, the role of SCM support as a predictor of OC was also analyzed. Design/methodology/approach – A cross-sectional survey-based research design was adopted using data from 121 employees of public and private sector organizations in North India. Findings – The results showed that the relationship between perceived SCM and OC was stronger for employees reporting high levels of agreeableness in contrast to low agreeableness. Further, perceived SCM support was observed as a significant predictor of OC in the Indian context. Practical implications – This study suggests that for fostering an occupationally committed workforce, it is critical for supervisory mentors to understand how to deal with employees of different personality traits. Further, supervisory mentors need to be trained and empowered to render vocational support to employees at all levels. Originality/value – The work advances the existing work on mentoring and vocational outcomes by demonstrating the crucial role of supervisory career support and personality interactions in predicting OC.

Trust and distrust in society and public perception of CSR: a cross-cultural study

2018 ◽  
Vol 14 (1) ◽  
pp. 1-19 ◽  
Author(s):  
Hyejoon Rim ◽  
Chuqing Dong
Keyword(s):  
South Korea ◽  
Public Perception ◽  
Public Trust ◽  
Cross Cultural ◽  
Primary Data ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
The Government

Purpose The purpose of this study is to investigate cross-cultural perspectives of corporate social responsibility (CSR) based on Carroll’s (1979, 1991) hierarchical CSR model. The present study examines the role of government and business trust in shaping publics’ expectations of business responsibility. Design/methodology/approach The primary data were derived from a cross-sectional survey in the USA, UAE and South Korea (N = 1,121). This paper compares publics’ prioritizations of business responsibilities across countries and examines how public trust in the government and business is related to CSR perceptions. Findings The paper presents evidence that publics’ perception of CSR differs significantly across the countries. Moreover, in a trusting society like the UAE, publics tend to put more emphasis on economic and philanthropic duties for business, whereas in a distrusting society like South Korea, publics consider legal and ethical responsibility to be important. Originality/value This study adds to the current understanding of diverse publics’ perception of CSR across culture and societies by highlighting the role of public trust in government in defining CSR.

Underwriter reputation and IPO valuation in an emerging market: evidence from Malaysia

2020 ◽  
Vol 46 (10) ◽  
pp. 1283-1304 ◽  
Author(s):  
Chui Zi Ong ◽  
Rasidah Mohd-Rashid ◽  
Kamarun Nisham Taufil-Mohd
Keyword(s):  
Initial Public Offerings ◽  
Intrinsic Value ◽  
Emerging Market ◽  
Cross Sectional ◽  
Content Type ◽  
Public Offerings ◽  
Underwriter Reputation ◽  
The Cost ◽  
The Relationship

PurposeThe purpose of this study is to examine the influence of underwriter reputation on the valuation of Malaysian initial public offerings (IPOs).Design/methodology/approachThis study employed cross-sectional multiple regression models to analyse the relationship between underwriter reputation and IPO valuation that included 466 IPOs listed on Bursa Malaysia from 2000 to 2017.FindingsThe results revealed that underwriter reputation had a significant negative association with IPO valuation. Firms that engaged the services of reputable underwriters had their IPO offer prices set lower than the intrinsic values during the listing. After incorporating firms' size, this study found a positive relationship between underwriter reputation and IPO valuation. Big firms (high quality) hired reputable underwriters for certification purposes as issuers were aware that the cost of hiring a reputable underwriter would be justified by increased transparency after listing. Therefore, firms that engaged reputable underwriters had approximately fair values since issuers assumed that the price would be close to the intrinsic value following enhanced transparency post-listing.Research limitations/implicationsFuture studies should focus on other non-financial factors, such as auditor reputation.Originality/valueThe present study provides new insights into the certification role of underwriters in valuing IPOs in the Malaysian market.

scholarly journals In flight again with wings that were once broken; effects of post-traumatic growth and personal resources on burnout recovery

2019 ◽  
Vol 12 (5) ◽  
pp. 387-403 ◽  
Author(s):  
Judith Semeijn ◽  
Joris Van Ruysseveldt ◽  
Greet Vonk ◽  
Tinka van Vuuren
Keyword(s):  
Personal Resources ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Post Traumatic Growth ◽  
Norm Group ◽  
Post Traumatic ◽  
Group Workers ◽  
The Impact

Purpose Adequate recovery from burnout is important to understand. The purpose of this paper is to investigate whether post-traumatic growth (PTG) contributes to higher engagement and reduced symptoms of burnout and whether this process is mediated by personal resources. Design/methodology/approach In a cross-sectional survey, 166 Dutch workers who had fully recovered from burnout were questioned on their level of PTG, their personal resources (optimism, resilience and self-efficacy), and their levels of engagement and burnout. Findings Fully recovered workers scored somewhat higher on current burnout level, but did not differ from norm group workers in their engagement level. Moreover, PTG appeared to positively affect both higher engagement and lower burnout levels, which is fully mediated by personal resources. Research limitations/implications Post-traumatic growth (PTG) impacts on engagement and burnout levels amongst workers who have recovered from burnout by enhancing personal resources. The role of personal resources and the impact of PTG on engagement and burnout complaints following (recovery from) burnout deserve further investigation. Practical implications Management can support workers who have (recovered from a) burnout, by being aware of their (higher) engagement, and facilitate the enhancement of PTG and personal resources. Originality/value This study is one of the first to study the role of PTG after (recovery from) burnout and reveals valuable findings for both research and practice.

Impact of store-attributes on food and grocery shopping behavior: insights from an emerging market context

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Suja R. Nair ◽  
S.M. Riad Shams
Keyword(s):  
Emerging Market ◽  
Descriptive Analysis ◽  
Customer Relationship ◽  
Shopping Behavior ◽  
Asia Pacific ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Store Attributes ◽  
Significant Difference

PurposeIn recent years, while the food and grocery retail in developed markets like Western Europe seem to be slowly facing saturation, it has been steadily growing in the Asia–Pacific region markets like India. This is mainly due to the emergence of modern retail and the changing consumer dynamics. This study purposes to assesses whether food and grocery (F&G) shoppers in India are strongly influenced by store-attributes.Design/methodology/approachDescriptive research design, a cross-sectional survey involving 346 respondents (households) from metropolitan Bengaluru, participated in the study. Data is analyzed with SPSS 21, involving descriptive analysis, 1-way Anova, and confirmatory factor analysis (CFA), which appears useful to confirm the theoretical structure used for the study.FindingsStore-attributes – atmosphere, promotion, convenience, facilities, merchandise, store personnel interaction and services affect F&G store choice decisions. Additionally, significant difference is found in the way respondents perceive the sub-constructs of store-attributes, based on age.Practical implicationsThe study contributes to the theoretical knowledge on store-attributes and dynamic socio-demographic influences on store choices. It has managerial implications to encourage global retailers use knowledge on store-attributes influences to initiate effective communication and promotion strategies and work at customer relationship management (CRM) that earn profitably in the long run.Originality/valueToday, connected consumers seek shopping experiences that blend physical stores-attributes with other retail formats offerings. This research paper provides insights on shopper expectations of store-attributes, which could be used by global retailers to create delightful shopping experiences and to build CRM, especially when “experience per square foot” is used to measure the retailer's performance.

Perspective-varying effects of peripheral knowledge in IT outsourcing: when vendor and client are collated

2019 ◽  
Vol 23 (3) ◽  
pp. 568-595 ◽  
Author(s):  
Seonyoung Shim ◽  
Jung Lee ◽  
Sojung Kim
Keyword(s):  
Significant Role ◽  
Design Methodology ◽  
Moderating Effect ◽  
It Outsourcing ◽  
Survey Method ◽  
Content Type ◽  
Outsourcing Success ◽  
Knowledge Levels

PurposeThis study aims to examine how the role of peripheral knowledge changes along with the perspectives of vendor and client in inter-organizational IT outsourcing. To this end, this study tests the effects of the peripheral knowledge of vendors and clients on IT outsourcing performance under three different combinations of performance-assessing views from both parties.Design/methodology/approachTo contrast the effects of the peripheral knowledge of vendors and clients based on their views, this study collects matching data on 107 projects from both parties. The survey method is adopted to measure the peripheral knowledge levels of vendors and clients and IT outsourcing success. The associations between peripheral knowledge and IT outsourcing performance are then assessed when the views match, cross and agree to a certain level.FindingsThe peripheral knowledge of vendors plays a more significant role than that of clients in most IT outsourcing cases. Moreover, the agreement between the peripheral knowledge of vendors and clients shows a moderating effect only when the performance is assessed by clients than by vendors.Originality/valueThis study contrasts the peripheral knowledge of vendors and clients by altering performance-assessing views in IT outsourcing. This study also rationalizes why the peripheral knowledge of vendors is more important than that of clients, as well as explains whose perspective is more significant when the performance is assessed.

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