scholarly journals The Role of Information Systems in the Process of Administrative Decision Making among those who work at the Human Resources Department of the Government of Fujairah - United Arab Emirates: دور نظم المعلومات في عملية اتخاذ القرارات الادارية لدى العاملين في دائرة الموارد البشرية في حكومة الفجيرة - دولة الامارات العربية المتحدة

2016 ◽  
Vol 2 (6) ◽  
Author(s):  
Firas Mahdi Saleh , Sondos Abdul Aziz Hamoudi
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Service Quality ◽  
Human Resources ◽  
United Arab Emirates ◽  
Information Quality ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
The Government

The current research aimed at identifying the level of relationship between information technology, and making administrative decisions among those who work at the Human Resources Department at Emirate of Fujairah. Therefore, the society of the current research is all the people who work at the department of Human Resources at Emirate of Fujairah from both gender (males and females) with their multi-level jobs. Their number is (86) and (60) of them are taken as a sample which represent (71) of the total research society. To collect data, the researcher used a questionnaire as an instrument for his research. The researcher prepared it and wrote its items which contained (109) items distributed on (4) sides which are: quality of information technology, information quality, service quality, information technology (Software – Hardware). According to the previous findings, the researcher observes that the following results: There is a significantly high relationship between information systems and making administrative decisions at the Human Resources Department. There is a significantly high relationship between system quality, service quality, information quality, Information technology and making administrative decisions.  

Analisis Pengaruh System Quality, Information Quality, Service Quality Terhadap Net Benefit Pada SI-PMB

2021 ◽  
Vol 10 (2) ◽  
pp. 259-263
Author(s):  
Agustinus Suradi ◽  
Marina Windarti ◽  
Syams Kurnaiawan Hidayat
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Net Benefit ◽  
Is Success

Strategi pengembangan sistem informasi perlu dievaluasi untuk mendukung keberhasilan dan kualitas layanan sistem informasi penerimaan mahasiswa baru. Ada ketidakpuasan pengguna SI-PMB dalam mendapatkan informasi yang mereka inginkan. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas informasi, kualitas sistem, kualitas layanan terhadap manfaat bersih SI-PMB. Model DeLone McLean IS Success digunakan dalam penelitian ini, dengan komponen variabel: kualitas informasi, kualitas sistem dan kualitas layanan. Analisis data menggunakan model struktural dengan alat analisis Partial Least Square. Hasil penelitian ini menunjukkan bahwa tidak terdapat hubungan yang positif dan signifikan antara variabel kualitas informasi dengan kepuasan pengguna nilai statistik T sebesar 0,426. Ada hubungan yang positif dan signifikan antara variabel kualitas sistem dan kepuasan pengguna dengan statistik T 3,103. Terdapat hubungan yang positif dan signifikan antara variabel kualitas pelayanan dengan kepuasan pengguna, nilai T statistic sebesar 2,604. Hubungan antara variabel kepuasan pengguna dan manfaat bersih, nilai statistik t sebesar 9,294 menyatakan bahwa terdapat hubungan yang positif dan signifikan antara variabel kepuasan pengguna dengan manfaat bersih.

scholarly journals ANALISIS KEPUASAN PENGGUNA APLIKASI PENILAIAN PRESTASI KERJA (SKP ONLINE) MENGGUNAKAN METODE HUMAN ORGANIZATION TECHNOLOGY (HOT) FIT PADA BADAN KEPEGAWAIAN DAERAH KOTA PADANG

2017 ◽  
Vol 5 (2) ◽  
Author(s):  
Primadani Viandra ◽  
Titi Sriwahyuni ◽  
Muhammad Anwar
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Research Result ◽  
Sampling Technique ◽  
Survey Method ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Human Organization

This study is aimed to describe user satisfaction on application applied at BKD Kota Padang, based on system quality, information quality, service quality, service quality and structure of organization aspects. This research has also analysed the effect of Human Organization Technology method to users’ satisfaction of SKP Online system. Survey method was used by sampling to end user of SKP Online as the population. By purposive sampling technique, this research selected limited respondent of 55 users. Descriptive analysis, inferential analysis and multiple regression have utilized to analyse the data and making decision as research result. However, the study result have shown that system quality, information quality, service quality and structure of organization are simultaneously affecting the users’ satisfaction variable and giving contribution of 48,4%. It means that improving many factors as above will absolutely increase the quality and users’ satisfaction of online SKP system as well.  Keyword     : Human Organization Technology, SKP Online, User Satisfaction.

Faktor-Faktor Yang Mempengaruhi Kesuksesan E-Commerce UKM Kain Tradisional Palembang

2018 ◽  
Vol 2 (3) ◽  
Author(s):  
Irma - Salamah
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Is Success

Penelitian ini secara empiris menguji faktor-faktor yang mempengaruhi kesuksesan e-commerce pada UKM kain tradisional Palembang dengan menggunakan pendekatan DeLone & McLean. Variabel yang dipakai yang dipakai yaitu system quality, service quality, information quality, dan use. Masih banyaknya UKM kain tradisonal kota Palembang yang belum menggunakan teknologi e-commerce dalam proses bisnisnya adalah permasalahan dalam penelitian ini sehingga perlu diselidiki faktor-faktor apa saja yang mempengaruhi penggunaan teknologi e-commerce pada UKM kain tradisional kota Palembang. Sampel yang diambil adalah 35 UKM kain tradisional Palembang yang telah menggunakan e-commerce pada proses bisnisnya. Penelitian ini dilakukan dengan studi exploratory dan empiris. Pada studi exploratory dilakukan dengan mengidentifikasi faktor-faktor kesuksesan SI e-commerce berdasarkan model DeLone&McLean. Selanjutnya membuat hipotesis antara faktor-faktor IS success tersebut. Studi empiris dilakukan untuk memverifikasi hipotesis yang dibuat. Berdasarkan kedua studi ini dan dengan menggunakan metode path analisis, akan didapatkan model e-commerce untuk UKM kain tradisional Palembang.  Hasil yang didapat adalah variabel system quality tidak berpengaruh secara langsung terhadap penggunaan  e-commerce,   service quality berpengaruh langsung terhadap penggunaan e-commerce, dan information quality berpengaruh secara langsung  terhadap penggunaan e-commerce.

ANALISIS PERBANDINGAN KUALITAS PELAYANAN PENERIMAAN MAHASISWA BARU (PMB) ONLINE MENGGUNAKAN MODEL KESUKSESAN SISTEM INFORMASI DELONE DAN MCLEAN (D&M) (Studi Kasus : PMB UKDW dan PMB STMIK AMIKOM Yogyakarta)

Respati ◽  
2017 ◽  
Vol 8 (24) ◽  
Author(s):  
Nurhasan Nugroho ◽  
Emma Utami ◽  
Emha Taufiq Luthfi
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
Quality Service ◽  
System Quality

Penelitian ini dilakukan untuk menganalisis perbandingan kualitas sistem Penerimaan Mahasiswa Baru (PMB) online Universitas Kristen Duta Wacana (UKDW) dan STMIK AMIKOM Yogyakarta disamping itu juga mengukur pengaruh system quality, information quality, dan service quality terhadap user satisfaction, baik secara bersama-sama maupun secara sendiri-sendiri, dalam menganalisa variabel yang dominan terhadap kepuasan pengguna. Jenis penelitian ini adalah kuantitaif dan teknik analisis yang digunakan adalah korelasi rank spearman dan kendall dengan skala ordinal. Hasil penelitian yang diperoleh dalam penilaian tiap-tiap varaibel berpengaruh terhadap kepuasan pengguna dan variabel information quality berpengaruh paling dominan terhadap user satisfaction. PMB online STMIK AMIKOM Yogyakarta berdasarkan penilaian responden dirasa lebih baik dari model kesuksesan sistem informasi DeLone dan McLean.Kata Kunci : system quality, information quality, service quality, user satisfaction, PMB online, Delone dan Mclean.

scholarly journals Evaluation of the Use of Information Systems Pharmacy Management Officer Pharmacy in RSU Royal Prima Medan Year 2020

2021 ◽  
Vol 8 (10) ◽  
pp. 511-519
Author(s):  
Yurlina Zai ◽  
Chrismis Novalinda Ginting ◽  
Sri Wahyuni Nasution
Keyword(s):  
Information Systems ◽  
Service Quality ◽  
Information Quality ◽  
Management Information Systems ◽  
Linear Regression Analysis ◽  
Information Management System ◽  
Quality Information ◽  
System Quality ◽  
Management Information ◽  
Success Model

Management information systems are urgently needed by hospital pharmacy installations to maintain the quality of the hospital, protect patient safety and support fast and precise decision making. The application of management information systems in the pharmaceutical installation of the Royal Prima Medan Hospital has been running. The pharmaceutical installation system that has been implemented is evaluating, repairing and improving to keep up with the times. The purpose of this study was to determine the effect of system quality, information quality, service quality on the use of pharmaceutical management information systems at Royal Prima Medan Hospital and the relationship between significant variables. This type of research is a mixed method with a sequential explanatory research strategy. This study uses the DeLone and Mclean information system success model. The research was conducted at the Royal Prima Medan Hospital with the research subjects being pharmaceutical officers at the Royal Prima Medan Hospital. Data analysis was performed by multiple linear regression analysis. The number of respondents used in this study were 30 respondents with the characteristics of all respondents being female (100%) and aged 25-29 years (43.33%). Based on the results of the T test, it can be concluded that system quality, information quality and service quality have no effect on system use. Simultaneously, system quality, information quality and service quality do not have a significant effect on the use of management information systems simultaneously. Keywords: Evaluation, Pharmaceutical Information Management System, D & M is Success Model, Royal Prima Medan Hospital.

Development and evaluation of a cloud bookcase system for mobile library

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Chin-Feng Lai ◽  
Hua-Xu Zhong ◽  
Po-Sheng Chiu ◽  
Ying-Hung Pu
Keyword(s):  
Service Quality ◽  
Mobile Devices ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Content Type ◽  
The People ◽  
User Ratings

PurposeThis study aims to adopt cloud technology and develop a “cloud bookcase system” to make it possible to provide consistent mobile reading experiences to allow readers to use all kinds of mobile devices to read e-books.Design/methodology/approachThis study implements a cloud bookcase and uses four indicators (system quality, information quality, service quality, user satisfaction) to evaluate the system for reading e-books.FindingsAfter completing the system, the authors used a questionnaire to evaluate the system. The results show that the quality can meet the needs and satisfaction of users. Subsequent interviews with some of the participants also reveal the biggest concerns of readers include library policy, resources and system quality.Practical implicationsSystem quality, information quality, service quality and satisfaction are adopted as the indicators to assess the ratings from people using mobile devices to read e-books on the cloud bookcase system developed in this study to evaluate whether the cloud bookcase system is a successful information system as well as the relations between mobile device factors and user ratings. The results indicate that the ratings from more than half of the readers for the system, as shown in the various indicators, achieve more than 60%. From the interview results, the results show that some participants also reveal there is still room for improvement in some areas.Originality/valueThis study implements a cloud bookcase and there are three contributions: (1) the cloud bookcase system developed in this study based on related theories proves able to meet the needs of users, (2) this system had high ratings for all four indicators, (3) the interview responses reveal that most people regard system quality as the most important, and some of the people value some of the items more, including library policy, readers' interests and more resources, especially the number of e-books available.

scholarly journals PERAN MEDIASI KEGUNAAN PERSEPSIAN PADA KEPUASAN PENGGUNA SISTEM INFORMASI KEUANGAN DAERAH

2017 ◽  
Vol 13 (2) ◽  
pp. 141
Author(s):  
Sendy Cipta Utama ◽  
Bambang Purnomosidhi ◽  
Wuryan Andayani
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Regional Finance

Abstrak: Peran Mediasi Kegunaan Persepsian pada Kepuasan Pengguna Sistem Informasi Keuangan Daerah. Penelitian ini bertujuan untuk membuktikan secara empiris pengaruh kualitas sistem, kualitas informasi, kualitas layanan dan kegunaan persepsian terhadap kepuasan pengguna Sistem Informasi Keuangan Daerah (SIKD). Penelitian ini juga menguji peran mediasi kegunaan persepsian pada pengaruh kualitas sistem, kualitas informasi, kualitas layanan terhadap kepuasan pengguna SIKD. Teknik analisis menggunakan SEM (Structural Equation Modelling). Data didapatkan dari 147 staff pengelola keuangan daerah di seluruh Satuan Kerja Perangkat Daerah (SKPD) di Pemerintah Kota Batu. Sampel dipilih dengan metode judgment sampling. Hasil penelitian menunjukkan semakin baik kualitas informasi dan semakin tinggi kepercayaan pengguna bahwa sistem informasi bermanfaat akan meningkatkan kepuasan pengguna. Selanjutnya, Informasi yang berkualitas akan meningkatkan kepercayaan penggunanya bahwa informasi yang digunakan sebagai dasar pengambilan keputusan semakin baik sehingga berdampak pada meningkatnya kepuasan pengguna. Kata kunci: Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Kegunaan Persepsian, Kepuasan Pengguna Abstract: The Role of Perceived Usefulness on User Satisfaction of Regional Finance Information System. This study aims to investigate empirically the influence of system quality, information quality, service quality and perceived usefulness on user satisfaction of the Regional Finance Information System. This study also examines the role of perceived usefulness on the effect of system quality, information quality, service quality on user satisfaction. Analysis technique using SEM (Structural Equation Modelling). Data were gathered from 147 staff of the finance management on all Regional Unit in Pemerintah Kota Batu. The samples selected by judgment sampling method. The findings show that the better of information quality and the higher of the user's perceived that the information systems were useful will increase user satisfaction. In addition, information quality will increase user trust on its support to decision making. Thus, will effect on the increase of user satisfaction. Keyword: System Quality, Information Quality, Service Quality, Perceived Usefulness, User Satisfaction

scholarly journals Evaluasi Berbasis Kriteria untuk Kesusksesan Implementasi Sistem Informasi Kesehatan Berdasarkan Delone and Mclean Model

2019 ◽  
Vol 6 (3) ◽  
pp. 315
Author(s):  
Admaja Dwi Herlambang ◽  
Satrio Hadi Wijoyo ◽  
Aditya Rachmadi ◽  
Cindy Felita Nur Alimah
Keyword(s):  
Information Systems ◽  
Service Quality ◽  
Health Information ◽  
User Satisfaction ◽  
Information Quality ◽  
Health Information Systems ◽  
Quality Information ◽  
System Quality ◽  
Frequency Of Use ◽  
Net Benefits

<p>Penelitian bertujuan untuk mengevaluasi kesuksesan implementasi sistem informasi kesehatan (Homedika.com). Pengukuran dilakukan berdasarkan DeLone &amp; McLean Model. Pengumpulan data dilakukan melalui kuesioner yang telah lolos uji validitas dan reliabilitas. Sampel penelitian berjumlah 30 responden yang dipilih dengan menggunakan teknik <em>purposive sampling</em> dan data dianalisis dengan statistik jenis deskriptif. Hasil analisis kesuksesan pada variabel <em>system quality, information quality</em>, <em>service quality</em>, <em>user satisfaction</em>, dan <em>net benefits</em> masuk ke dalam kategori Tinggi, dan variabel <em>use</em> masuk ke dalam kategori Cukup Tinggi. Kesuksesan implementasi sistem informasi kesehatan dapat ditingkatkan dengan cara melakukan perbaika pada variabel <em>use</em> dengan indikator <em>frequency of use</em>.</p><p><strong><em>Abstract</em></strong></p><p class="Judul2"><em>The study aims to evaluate the success of health information systems (Homedika.com) implementation. Measurements are carried out based on DeLone &amp; McLean Model. Data collection was done through  questionnaire that had passed the validity and reliability test. The research sample consisted of 30 respondents who were selected using purposive sampling technique and ata were analyzed using descriptive statistics formula. The results of success analysis in the system quality, information quality, service quality, user satisfaction, and net benefits</em><em> variable</em><em> </em><em>categorized as</em><em> High, and use variable </em><em>categorized as </em><em>Quite High. The success of the implementation of health information systems can be improved by improving the use variable with frequency of use</em><em> indicator</em><em>.</em></p><p><strong><em><br /></em></strong></p>

EFEKTIFITAS SISTEM INFORMASI PERENCANAAN DAN KEUANGAN AKRUAL (SIRKA) DALAM PROSES PERENCANAAN PEMBANGUNAN DAERAH KABUPATEN SITUBONDO

BISMA ◽  
2018 ◽  
Vol 12 (1) ◽  
pp. 92
Author(s):  
Diah Wahyu Puspitarini
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Development Planning ◽  
Ease Of Use ◽  
Primary Data ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Net Benefit

Abstract: This study aims to analyze the effectiveness of the implementation of Accrual Finance and Planning Information System (SIRKA) on the regional development planning process of Situbondo Regency. The effectiveness of SIRKA is measured by Delone and McLane’s Information Systems Success Model (2003). The variables used to measure the success of SIRKA are system quality, information quality, service quality, user satisfaction, and net benefit. This is a quantitative research employing census sampling method with the population consists of all users of SIRKA planning. The primary data were sourced from the questionnaires distribution and analyzed using SmartPLS. The results of analysis prove that system quality and service quality affect SIRKA user satisfaction and net benefit. This means that the system quality measured by ease of use, reliability, response time, integrity, accessibility, and output quality supports the accomplishment of timely budget arrangement. SIRKA implementation also increases job performance. However, service quality has no effect on user satisfaction and net benefit. Keywords:     System Quality, Information Quality, Service Quality, User Satisfaction, and Net Benefit.

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