scholarly journals Accountability for refugee resettlement in New Zealand

2021 ◽  
Author(s):  
◽  
Thuy Tran
Keyword(s):  
New Zealand ◽  
Social Services ◽  
Public Services ◽  
Service Providers ◽  
Refugee Resettlement ◽  
Public Governance ◽  
Accountability System ◽  
New Public ◽  
The Government

<p><b>Public governance in many countries has been moving toward a model called New Public Governance (NPG) to deal with the increasing complexity in the provision of public services. NPG adopts a new perspective that emphasises the importance of managing the interaction between and among organisations within and outside the government to achieve efficiency and effectiveness of public policy and service delivery. The interdependent relationships of these cross-working organisations are reflected in their accountability processes. Thus, a robust accountability system is central to managing public governance. However, accountability is complicated, and its definition is regularly debated. Accountability is even more intricate in network relationships where it is challenging to identify who has contributed in what way. However, research on accountability in networks is limited.</b></p> <p>To contribute to the understanding of the problems of accountability in public governance, this study examines the nature of accountability and evaluates the discharge of accountability in the provision of public services in practice, using a case study of refugee resettlement in New Zealand. The following research question is addressed, “What is the nature of the accountability relationships between different parties involved in, or affected by, the provision of social services to former refugees in New Zealand?”. In answering this question, the study developed a research framework that was built on insights from prior literature and stakeholder theories and employed a case study approach that analysed 32 semi-structured interviews and a range of documents related to refugee resettlement in New Zealand.</p> <p>The study finds that the current accountability system has not reflected the broader conception of multiple and interrelated accountability relationships identified in the literature on NPG. Upward accountability to powerful stakeholders is mostly prioritised, downward accountability to beneficiaries has not significantly improved, and horizontal accountability to cross-working partners is limited. The tensions between a bureaucratic need for control and a more devolved governance model that allows for the recognition of multiple contributions to both policy formation and implementation are still strong. Moving from the New Public Management (NPM) perspective involving control over public money, still codified in the Public Finance Act 1989, to something closer to NPG is evidently not easy.</p> <p>iiThe key academic contribution of this study is in adding an important piece to the nearly “empty land” of horizontal accountability research, providing an understanding of how accountability mechanisms are used in practice, and raising the voices of less powerful stakeholders about the discharge of accountability by social service providers. Regarding its practical contributions, the study provides a typical case study for research on accountability of non-government organisations (NGOs) in an NPG context, which can be valuable for policymakers wishing to develop policies that lead to an improvement in the appropriate expectations in NPG and accountability relationships between different parties in the delivery of social services. It also provides recommendations for the government, NGOs, and refugee communities for achieving greater accountability.</p>

scholarly journals Accountability for refugee resettlement in New Zealand

2021 ◽  
Author(s):  
◽  
Thuy Tran
Keyword(s):  
New Zealand ◽  
Social Services ◽  
Public Services ◽  
Service Providers ◽  
Refugee Resettlement ◽  
Public Governance ◽  
Accountability System ◽  
New Public ◽  
The Government

<p><b>Public governance in many countries has been moving toward a model called New Public Governance (NPG) to deal with the increasing complexity in the provision of public services. NPG adopts a new perspective that emphasises the importance of managing the interaction between and among organisations within and outside the government to achieve efficiency and effectiveness of public policy and service delivery. The interdependent relationships of these cross-working organisations are reflected in their accountability processes. Thus, a robust accountability system is central to managing public governance. However, accountability is complicated, and its definition is regularly debated. Accountability is even more intricate in network relationships where it is challenging to identify who has contributed in what way. However, research on accountability in networks is limited.</b></p> <p>To contribute to the understanding of the problems of accountability in public governance, this study examines the nature of accountability and evaluates the discharge of accountability in the provision of public services in practice, using a case study of refugee resettlement in New Zealand. The following research question is addressed, “What is the nature of the accountability relationships between different parties involved in, or affected by, the provision of social services to former refugees in New Zealand?”. In answering this question, the study developed a research framework that was built on insights from prior literature and stakeholder theories and employed a case study approach that analysed 32 semi-structured interviews and a range of documents related to refugee resettlement in New Zealand.</p> <p>The study finds that the current accountability system has not reflected the broader conception of multiple and interrelated accountability relationships identified in the literature on NPG. Upward accountability to powerful stakeholders is mostly prioritised, downward accountability to beneficiaries has not significantly improved, and horizontal accountability to cross-working partners is limited. The tensions between a bureaucratic need for control and a more devolved governance model that allows for the recognition of multiple contributions to both policy formation and implementation are still strong. Moving from the New Public Management (NPM) perspective involving control over public money, still codified in the Public Finance Act 1989, to something closer to NPG is evidently not easy.</p> <p>iiThe key academic contribution of this study is in adding an important piece to the nearly “empty land” of horizontal accountability research, providing an understanding of how accountability mechanisms are used in practice, and raising the voices of less powerful stakeholders about the discharge of accountability by social service providers. Regarding its practical contributions, the study provides a typical case study for research on accountability of non-government organisations (NGOs) in an NPG context, which can be valuable for policymakers wishing to develop policies that lead to an improvement in the appropriate expectations in NPG and accountability relationships between different parties in the delivery of social services. It also provides recommendations for the government, NGOs, and refugee communities for achieving greater accountability.</p>

scholarly journals Enacting “accountability in collaborative governance”: lessons in emergency management and earthquake recovery from the 2010–2011 Canterbury Earthquakes

2020 ◽  
Vol 32 (3) ◽  
pp. 439-459
Author(s):  
Kelum Jayasinghe ◽  
Christine M. Kenney ◽  
Raj Prasanna ◽  
Jerry Velasquez
Keyword(s):  
Emergency Management ◽  
Collaborative Governance ◽  
Public Governance ◽  
Content Type ◽  
Political Issues ◽  
New Public ◽  
Response Network ◽  
The Government ◽  
Recovery Management

PurposeThe paper illustrates how accountability of collaborative governance was constituted in the context of disaster managerial work carried out by the Government, local authorities, and Maori community organisations, after the 2010–2011 Canterbury earthquakes in New Zealand.Design/methodology/approachA case study detailing the communitarian approach to disaster recovery management by a nationalised Maori earthquake response network is contrasted with the formal emergency management infrastructure's response to the Canterbury earthquakes.FindingsCritical analysis of the effectiveness and failures of these approaches highlights the institutional and cultural political issues that hinder the institutionalization of collaborative and accountable governance in the fields of disaster risk reduction and emergency management.Research limitations/implicationsThe paper contributes to the accountability research and practice in general and disaster accountability in particular by addressing a more multifaceted model of ‘accountability combined with collaborative governance’ as a way to build on and critique some of the seemingly more narrow views of accountability.Originality/valueThe study presents rare insights on the interactions between formal and community level accountability and collaborative governance in the context of New Public Governance (NPG).

scholarly journals New Public Governance, Social Services, and the Potential of Co-Located Nonprofit Centers for Improved Collaborations

2018 ◽  
Vol 8 (4) ◽  
pp. 445-464
Author(s):  
Diane Vinokur-Kaplan
Keyword(s):  
Social Services ◽  
Public Management ◽  
Service Providers ◽  
The United States ◽  
Shared Resources ◽  
Public Governance ◽  
Shared Space ◽  
New Public ◽  
Efficiency And Effectiveness ◽  
New Public Governance

AbstractNew Public Governance’s approach to public management seeks to both decrease costs and to increase the overall efficiency and effectiveness of publicly-funded services. It further emphasizes effective, efficient collaborations among service providers, and well-functioning networks of service-providers connected with government funders. One conceivable vehicle to promote collaborations among nonprofits providing contracted services is to establish co-located nonprofit centers. In such a multi-tenant building, its owner or master lease-holder, which is usually a nonprofit, would recruit other nonprofits to rent space and use shared resources and/or services in its shared-space workplace. Typically, these workplaces are more affordable, stable, efficient, and of higher quality than their current offices. Also, nonprofit centers often enthusiastically promote cooperation and collaboration among their tenants. Several hundred such centers already exist in the United States and Canada. Two profiles of two nonprofit centers where co-located organizations collaboratively provide social services, as well as some survey results, are presented to illustrate that nonprofit center sites are indeed operational and could be a vehicle to help support collaborative goals of New Public Governance.

Research on Public Service of Sports Social Organizations Based on New Public Service Theory

2021 ◽  
Vol 7 (5) ◽  
pp. 4988-4998
Author(s):  
Tao Lei ◽  
Yi Huang
Keyword(s):  
Social Services ◽  
Development Strategy ◽  
Public Service ◽  
Public Services ◽  
Theory And Practice ◽  
The Public ◽  
Social Organizations ◽  
New Public ◽  
The Government ◽  
Service Theory

Objectives: The new public service theory is a new theory and practice mode of public administration, which provides an important theoretical platform and a new perspective for the construction of government service center. Value pluralism will inevitably make it difficult for a single value appeal to be consistent with the public value of the public. Methods: If the principle of single value supremacy is the only one, it will promote the infinite development of a certain kind of sports social organizations. Results: To improve the supply efficiency of sports public services, social sports services belong to public organizations, and their development aims to provide social sports services for all citizens, which requires a large number of human resources to participate in public sports services and management. The development of sports social organizations is influenced by economic development and the implementation of the national regional development strategy, the understanding of the government and relevant departments, and the development of sports public services. Conclusion: The choice of paths to promote the innovation mode of social services will provide better public services for improving the existing supply mode and system of public services.

scholarly journals New Public Governance and the Growth of Co-Located Nonprofit Centers

2018 ◽  
Vol 8 (4) ◽  
pp. 429-444
Author(s):  
Diane Vinokur-Kaplan
Keyword(s):  
Social Services ◽  
Service Providers ◽  
Social Benefit ◽  
The United States ◽  
Public Governance ◽  
New Public ◽  
Efficiency And Effectiveness ◽  
Related Service ◽  
New Public Governance ◽  
Architecture And Design

Abstract New Public Governance urges public services to collaborate with other relevant organizations in order to increase the efficiency and effectiveness of provided services. A relevant venue for such collaborations are co-located nonprofit centers, facilities that offer affordable, shared space workplaces for nonprofits and other social-benefit organizations. Many of these centers actively encourage collaboration among their tenants, especially in facilities organized to house related service-providers. They also provide comfortable space for meetings with public sector agencies and other funders. Such centers have been growing in the twenty-first century; nearly 400 have been identified in the United States and Canada (Nonprofit Centers Network 2015a), and they now house hundreds of various nonprofits organizations. This article describes these centers’ goals, history, and trends that encouraged their development, and aspects of their architecture and design. Examples of co-located nonprofit centers that provide an array of social services are presented, from the U.S. and Canada. In sum, these centers help advance the quality of life for clienteles and communities; and the collaborations and networks that they establish promote a key goal of New Public Governance.

Co-design and action learning in local public services

2017 ◽  
Vol 24 (1) ◽  
pp. 58-80 ◽  
Author(s):  
Ilpo Laitinen ◽  
Tony Kinder ◽  
Jari Stenvall
Keyword(s):  
Public Management ◽  
Service Management ◽  
Public Services ◽  
New Public Management ◽  
Action Learning ◽  
Social Activity ◽  
Analytical Framework ◽  
Public Governance ◽  
Local Public Services ◽  
New Public

The paper argues that from a new public governance and service management perspective, local public services are best conceptualised as service systems in which users co-produce and co-design; this differentiates public from private services, which have lower of trust and shared values resulting in a goods-dominant logic and are an alternative to the new public management viewpoint. Referencing new case studies from Finland and Scotland, we further argue that for local public servicesʼn co-production as an action- learning environment supports and encourages co-design: this makes local public services a special case of codesign. Analysing the two cases of co-design, we argue that since public services are subject to public scrutiny, and since design is a social activity, there exists a wider democratic footprint. Finally, we argue that co-design of local public services is best analysed from the perspective of action learning, for which we suggest an analytical framework.

scholarly journals New Public Management in The Changing Status of Higher Education Institution in Indonesia

2021 ◽  
pp. 1-14
Author(s):  
Muhammad Muhammad
Keyword(s):  
Public Management ◽  
New Public Management ◽  
Education Institution ◽  
Management Approach ◽  
Global Competition ◽  
Administrative Reforms ◽  
New Public ◽  
The Government ◽  
University Reforms

Global competition among universities in the world has become more challenging over years. This makes it demanding not only for universities in Indonesia to create positive improvements but also for the government to adapt with its innovations and policy initiatives. Meanwhile, New Public Management approach which was initially introduced in 1990s has been proposing administrative reforms on the old inefficient bureaucracy. In response to this, universities along with the government have been incorporating some aspects of The New Public Management theory in order for them to strive in global competition. This study seeks to analyze the changing status of Indonesian universities. It further discusses how some aspects of New Public Management are incorporated in university’s administration. This Indonesian case study argues that NPM values has influenced the changing system of universities in Indonesia. NPS still exists partially if not fully, in Indonesian universities despite the problem of public acceptance responding to the government’s policy on university reforms.

Accountability and governance in social care: the impact of personalisation

2014 ◽  
Vol 11 (2) ◽  
pp. 111-128 ◽  
Author(s):  
Enrico Bracci
Keyword(s):  
Case Studies ◽  
Social Services ◽  
Social Care ◽  
Public Governance ◽  
Content Type ◽  
The Public ◽  
New Public ◽  
Governance Process ◽  
The Impact ◽  
The Relationship

Purpose – The aim of the paper is to illustrate the changing structure of accountability under a new public governance agenda introduced in England to deliver social care through personal budgets. Design/methodology/approach – The paper draws on accountability and public governance literature, in particular, the accountability framework proposed by Hupe and Hill. The evidence was gathered from exploratory case studies conducted in two English County Councils. Findings – The introduction of personal budgets has modified the roles of the different actors involved in the co-production of social services. The case studies evidence changes in the accountability and governance process, particularly with respect to the personal budget regime that has devolved responsibility and accountability to the customer. Specifically, the customer's role has shifted and expanded in the accountability chain and thus developed into a partnership. Originality/value – This study is one of the first to analyse the relationship between the personalisation agenda in English social services and the relevant accountability mechanisms involved. Moreover, the paper refines the theoretical framework proposed by Hupe and Hill according to the different role the public now plays.

scholarly journals Administrasi Publik Dalam Perspektif Islam: Kajian Pada Sistem Pemerintahan Umar Bin Khattab

2021 ◽  
Vol 8 (2) ◽  
pp. 17-24
Author(s):  
Nanda Herijal Putra
Keyword(s):  
Public Administration ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Islamic Law ◽  
Research Approach ◽  
Islamic Perspective ◽  
New Public ◽  
The Government ◽  
The Times

This study examines about public administration in an Islamic perspective, studies on the system of government of Umar Bin Khattab. The administrative system was not implemented before Nabi Muhammad SAW moved to Medina, after Nabi Muhammad SAW moved from Mecca to Medina, reading and writing activities began to be carried out among the Muslims and to build a government based on Islamic law. The development of the administration was increasingly rapid during the Caliphate of Umar bin Khattab. This research is a type of library research with a research approach using qualitative research methods. Literature research is research that uses data collection techniques by reviewing books, literature, notes and various reports related to the problem to be studied. Public administration as a discipline that is dynamic in accordance with the times. In line with the times, public administration has changed for the better in accordance with the demands of an increasingly complex era. In the western perspective, public administration has experienced developments starting from the old public administration paradigm, new public management, to the new public service. In an Islamic perspective, administration is known as al-idara. Administration in Islam refers to the Qur'an and its interpretations as well as hadiths and syarahs. The sources of interpretation provide an explanation of the signs of the Qur'an whose position exceeds the general rules relating to the order of people's lives. In the context of public services, excellent service is a must and obligation for both the government and the state civil apparatus. Public services are carried out based on Islamic teachings, namely the services provided must be good, honest, quality and trustworthy.

Rural midwifery practice in Aotearoa/New Zealand: Strengths, vulnerabilities, opportunities and challenges

2020 ◽  
Vol 56 ◽  
pp. 17-25
Author(s):  
Rea Daellenbach ◽  
Lorna Davies ◽  
Mary Kensington ◽  
Susan Crowther ◽  
Andrea Gilkison ◽  
...  
Keyword(s):  
New Zealand ◽  
Rural Communities ◽  
Social Services ◽  
Health Professionals ◽  
Rural Women ◽  
Rural Areas ◽  
Service Providers ◽  
Rural Practice ◽  
Midwifery Practice ◽  
Adverse Weather

Background: The sustainability of rural maternity services is threatened by underfunding, insufficient resourcing and challenges with recruitment and retention of midwives. Aims: The broader aim of this study was to gain knowledge to inform the optimisation of equitable and sustainable maternity care for rural communities within New Zealand and Scotland, through eliciting the views of rural midwives about their working conditions and practice. This article focuses on the New Zealand midwives’ responses. Method: Invitations to participate in an online questionnaire were sent out to midwives working in rural areas. Subsequently, themes from the survey results were followed up for more in-depth discussion in confidential, online group forums. 145 New Zealand midwives responded to the survey and 12 took part in the forums. Findings: The New Zealand rural midwives who participated in this study outlined that they are attracted to, and sustained in, rural practice by their sense of connectedness to the countryside and rural communities, and that they need to be uniquely skilled for rural practice. Rural midwives, and the women they provide care to, frequently experience long travel times and distances which are economically costly. Adverse weather conditions, occasional lack of cell phone coverage and variable access to emergency transport are other factors that need to be taken into account in rural midwifery practice. Additionally, many participants noted challenges at the rural/urban interface in relation to referral or transfer of care of a woman and/or a baby. Strategies identified that support rural midwives in New Zealand include: locum and mentoring services, networking with other health professionals, support from social services and community service providers, developing supportive relationships with other rural midwives and providing rural placements for student midwives. Conclusion: Midwives face economic, topographic, meteorological and workforce challenges in providing a service for rural women. However, midwives draw strength through their respect of the women, and the support of their midwifery colleagues and other health professionals in their community.

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