scholarly journals Surmounting Boundaries: Closing The Governance Gap Governance Arrangements In Public Sector Ict Shared Services

2021 ◽  
Author(s):  
◽  
Richard Williams
Keyword(s):  
Grounded Theory ◽  
Public Sector ◽  
Lived Experience ◽  
Customer Service ◽  
Current Knowledge ◽  
Research Question ◽  
Collaborative Governance ◽  
Shared Services ◽  
Apparent Lack ◽  
Governance Arrangements

<p>Hundreds of millions of dollars of public money have been spent creating Public Sector ICT Shared Services (PSISS) based on expectations of improved customer service and cost reduction. Unfortunately, the promised benefits have often failed to materialise and governance has been identified as a barrier to PSISS success.   The research first locates the concerns that governance, and in particular arrangements for governing PSISS, is contributing to PSISS failure in the academic and practice literatures on PSISS governance. Our current knowledge of PSISS governance is principally informed by literature from three domains: management, public administration and information systems. These domains, to an extent, exist in silos with unique traditions, perspectives and knowledge claims. As a result, how it informs the governance of PSISS could be at best unhelpful and even confusing to practitioners. This state of knowledge is not assisted by “how to govern” guides that obscure their different theoretical origins and do not appear to address the complexity of PSISS governance.   Despite this apparent lack of coherent frameworks in the academic and practice literatures, practitioners are expected to use this literature to develop governance arrangements and perform effective PSISS governance. This lack of coherence led me to ask my first research question: How do practitioners perceive PSISS governance in practice?   Exploring how PSISS governance occurs in practice through the lived experience of PSISS governance practitioners led me to select grounded theory as an appropriate methodology and research design to examine 20 years of governance practice for an electronic identity (E-ID) PSISS in New Zealand. My grounded theory of practice enabled construction of a public sector governance model to explore vertical and collaborative governance arrangements through three perspectives: system strategy, delivery and assurance. The model has been extended to provide a system-wide public sector governance lens, which was used to reflexively explore current academic literature and seven practitioner informed critical public sector governance issues to answer my refined secondary research question: How have governance arrangements addressed critical issues in public sector governance?</p>

scholarly journals Surmounting Boundaries: Closing The Governance Gap Governance Arrangements In Public Sector Ict Shared Services

2021 ◽  
Author(s):  
◽  
Richard Williams
Keyword(s):  
Grounded Theory ◽  
Public Sector ◽  
Lived Experience ◽  
Customer Service ◽  
Current Knowledge ◽  
Research Question ◽  
Collaborative Governance ◽  
Shared Services ◽  
Apparent Lack ◽  
Governance Arrangements

<p>Hundreds of millions of dollars of public money have been spent creating Public Sector ICT Shared Services (PSISS) based on expectations of improved customer service and cost reduction. Unfortunately, the promised benefits have often failed to materialise and governance has been identified as a barrier to PSISS success.   The research first locates the concerns that governance, and in particular arrangements for governing PSISS, is contributing to PSISS failure in the academic and practice literatures on PSISS governance. Our current knowledge of PSISS governance is principally informed by literature from three domains: management, public administration and information systems. These domains, to an extent, exist in silos with unique traditions, perspectives and knowledge claims. As a result, how it informs the governance of PSISS could be at best unhelpful and even confusing to practitioners. This state of knowledge is not assisted by “how to govern” guides that obscure their different theoretical origins and do not appear to address the complexity of PSISS governance.   Despite this apparent lack of coherent frameworks in the academic and practice literatures, practitioners are expected to use this literature to develop governance arrangements and perform effective PSISS governance. This lack of coherence led me to ask my first research question: How do practitioners perceive PSISS governance in practice?   Exploring how PSISS governance occurs in practice through the lived experience of PSISS governance practitioners led me to select grounded theory as an appropriate methodology and research design to examine 20 years of governance practice for an electronic identity (E-ID) PSISS in New Zealand. My grounded theory of practice enabled construction of a public sector governance model to explore vertical and collaborative governance arrangements through three perspectives: system strategy, delivery and assurance. The model has been extended to provide a system-wide public sector governance lens, which was used to reflexively explore current academic literature and seven practitioner informed critical public sector governance issues to answer my refined secondary research question: How have governance arrangements addressed critical issues in public sector governance?</p>

scholarly journals The use of music as an arts-based method in migrant health research: a scoping review protocol

2020 ◽  
Vol 3 ◽  
pp. 75
Author(s):  
Fran Garry ◽  
Sylvia Murphy Tighe ◽  
Anne MacFarlane ◽  
Helen Phelan
Keyword(s):  
Lived Experience ◽  
Scoping Review ◽  
Health Research ◽  
Performing Arts ◽  
Social Inclusion ◽  
Cultural Practices ◽  
Current Knowledge ◽  
Research Question ◽  
Migrant Health ◽  
Arts Based Research

There is increasing recognition that people’s lived experience needs to be incorporated into health decision-making. This has led to rising imperatives for involving the public in health processes, including research. While there have been significant advances in the field, patterns of exclusion still exist in some areas, including migrant participation in health research. Migration and mobility create challenges around social inclusion and this extends to social and cultural practices used in research. There is an emerging body of literature about improving meaningful, participatory spaces for migrants’ involvement in health research using creative tools and techniques that are attuned to cultural diversity. These include the use of arts-based research methods. There is strong evidence for the use of music, particularly singing, as an effective arts-based participatory tool. The goal of this scoping review is to investigate the evidence for the use of music as an arts-based method in migrant health research. Developed by an interdisciplinary team specialising in public and patient involvement; nursing and midwifery; primary health care; and the performing arts, it aims to analyse existing evidence across disciplines that are not usually studied together, identify gaps in current knowledge and use these as a foundation to build effective strategies towards increasing access to and knowledge of participatory, arts-based methods using music in migrant health research. Methods: The protocol for this scoping review follows the guidelines and stages set out in the JBI Reviewer’s Manual (Peters et al., 2017), and by Levac et al, (2010), which build on the methodological framework of Arksey and O’Malley (2005). This incorporates six stages: 1) Identifying the research question; 2) Identifying relevant studies; 3) Study selection; 4) Charting the data; 5) Collating, summarising, and reporting results; and 6) Consultation.

A Comparative Analysis of Two Qualitative Methods: Deciding Between Grounded Theory and Phenomenology for Your Research

2017 ◽  
Vol 28 (1) ◽  
pp. 23-40
Author(s):  
Masoodi Marjan
Keyword(s):  
Grounded Theory ◽  
Data Analysis ◽  
Comparative Analysis ◽  
Historical Development ◽  
Research Question ◽  
Qualitative Approaches ◽  
Development Goals ◽  
Applied Approach ◽  
Similarities And Differences ◽  
Research Students

Abstract The purpose of this article is to compare two qualitative approaches that can be used in different researches: phenomenology and grounded theory. This overview is done to (1) summarize similarities and differences between these two approaches, with attention to their historical development, goals, methods, audience, and products (2) familiarize the researchers with the origins and details of these approaches in the way that they can make better matches between their research question(s) and the goals and products of the study (3) discuss a brief outline of each methodology along with their origin, essence and procedural steps undertaken (4) illustrate how the procedures of data analysis (coding), theoretical memoing and sampling are applied to systematically generate a grounded theory (5) briefly examine the major challenges for utilizing two approaches in grounded theory, the Glaserian and Straussian. As a conclusion, this overview reveals that it is essential to ensure that the method matches the research question being asked, helps the researchers determine the suitability of their applied approach and provides a continues training for the novice researchers, especially PhD or research students who lack solid knowledge and background experience in multiple research methods.

Trust and Relationship Development Among Users in Dark Web Child Sexual Exploitation and Abuse Networks: A Literature Review From a Psychological and Criminological Perspective

2021 ◽  
pp. 152483802110572
Author(s):  
Juliane A. Kloess ◽  
Madeleine van der Bruggen
Keyword(s):  
Literature Review ◽  
Current Knowledge ◽  
Research Question ◽  
Sexual Exploitation ◽  
Relationship Development ◽  
Expert Advice ◽  
Future Research ◽  
Child Sexual Exploitation ◽  
Criminological Perspective ◽  
Dark Web

The increased potential and speed of the Internet has changed the nature of sexual crimes against children. It enables individuals with a sexual interest in children to meet, interact, and engage in illegal activities. The literature review presented here aims to provide an overview of the current knowledge and understanding of trust and relationship development among users of online networks that are dedicated to the sexual exploitation and abuse of children. A systematic search using six databases was conducted to identify relevant literature from a psychological and a criminological perspective. Twenty-one studies met the inclusion criteria that centered around the key aspects of the literature review’s research question, namely, (i) child sexual exploitation and abuse, (ii) Dark Web platforms, (iii) online forums and networks, and (iv) trust and relationship development. Our findings reveal that the engagement in interpersonal communication and interactions with like-minded others serves various functions, including validation, normalization, and support, as well as access to expert advice, information, and material. Dark Web networks are high-stake and risky environments, where users have to manage a continuous flow of threats, with information about others and their trustworthiness being limited. The establishment and maintenance of trust is of social and technical relevance, and users have to navigate a number of demands and commitments. Findings are discussed in relation to theoretical and practical implications, as well as directions for future research.

Towards a More Resilient Delhi: Rapid Urbanization and Climate Change

2018 ◽  
Vol 05 (02n03) ◽  
pp. 1850014
Author(s):  
Jasdeep Singh
Keyword(s):  
Research Question ◽  
Healthcare Services ◽  
Global South ◽  
Assessment Tools ◽  
Capital City ◽  
Sample Population ◽  
Rapid Urbanization ◽  
Apparent Lack ◽  
The City ◽  
Resilience Assessment

The discourse on resilient cities encapsulates various analogies, which are further constructed through the work of researchers in creation of several resilience assessment methodologies and toolkits. Despite the presence of numerous resilience assessment tools, there is an apparent lack of participation of residents of the global south within the assessment and iterative transformation processes. The situation, hence, is not truly represented through application of these tools in certain socio-political climates such as of India. Consistent economic growth of India has resulted in rapid urbanization of major cities. But, this has not been supplemented with proper planning, resulting in imbalances in all spheres of city infrastructure. Delhi, capital city of India, has been one of the worst hit cities. The hot seasons have caused thousands of fatalities in the past few years. An attempt is made to review the application of current resilience tools in Delhi against the backdrop of the sustainable development goals. In an attempt to improve the approach of these existing tools, an initial iteration is conducted, hinging on qualitative data obtained through surveying a sample population of the city and accessible quantitative metric data. Possible intervention scenarios are further suggested in view of aforementioned stressors and resilience scores. Research question: Where are the current resilience tools found lacking in the case of the global south, specifically in Delhi? How can the applicability of these tools be improved without compromising the deliverables yet ensuring an all-inclusive approach? Key findings: (1) The city is found lacking in adequate infrastructure facilities to its residents especially within the ambits of basic water and sanitation provision and healthcare services. (2) The city is relatively unprepared to face unforeseen events, both at the administrative and the grassroots levels. The lack of knowledge transfer and cooperation are largely evident.

scholarly journals Women’s journey of recovery from sexual assault trauma : a grounded theory - Part 2

Curationis ◽  
2007 ◽  
Vol 30 (4) ◽  
Author(s):  
S.E. Duma ◽  
J.N. Mekwa ◽  
L.D. Denny
Keyword(s):  
Grounded Theory ◽  
Data Analysis ◽  
Sexual Assault ◽  
Data Collection ◽  
Research Question ◽  
Main Research ◽  
Sexually Assaulted

The purpose of the study was to explore and analyse the journey of recovery which is undertaken by women who have been sexually assaulted, with the aim of discovering the grounded theory of recovery from sexual assault within the first six months following the event of rape. The main research question was: ‘What is the journey o f recovery that is undertaken by women within the first six months following sexual assault?’ Another question that developed during data collection and data analysis was ‘What is the meaning that women attach to recovery?’ The findings are discussed under the eight concepts or categories and the context and the intervening conditions that influence the journey of recovery from sexual assault trauma. Refer to part 1 article. These are complemented with abstracts of data from the participants’ voices and the related discussions. The developed theory highlights the process and the interconnectedness of the different stages of what the women experience in their journey of recovery from sexual assault trauma.

scholarly journals Pathways of Professional Identity Development: A Grounded Theory of Female School Principals

2019 ◽  
Vol 2 (2) ◽  
pp. 44
Author(s):  
Lina Baira
Keyword(s):  
Grounded Theory ◽  
Identity Development ◽  
Professional Identity ◽  
Power Distribution ◽  
School Principals ◽  
Research Question ◽  
Social Identification ◽  
Professional Identity Development ◽  
Main Research ◽  
Education Management

This paper examines a female school principal’s perceptions of professional identity development. Recently education management has undergone the process of managerial transformation whereas new requirements and standards have been raised for school principals. Managerial transformations have been influenced by political, economic and cultural factors that (re)shaped school principals’ professional identities. These social identity changes are especially important in the shift of managerial paradigms that evoke challenges in social identification processes. Two major approaches to professional identity include a feminist standpoint and a social construction approach. The former claims that females are underrepresented as leaders in most facets of work life due to gender role stereotypes, prejudices and unequal power distribution. The latter subscribes to the notion that person’s identities are multiple and fluid due to their cultural, historic, and social situatedness. The purpose of this qualitative study was to explore the pathways of female school principals’ professional identity development. The main research question of this study was how professional identity development is described by female school principals. The study focuses on two in-depth interviews with experienced school principals. The constructivist grounded theory methodology has been applied for the research. Comparative analysis allowed to generate analytic units ranging from small to large and from micro (individual), and meso (organizational) to macro (regional, national or worldwide) levels in disclosing professional identity development process. Fifteen themes comprised the results of the interview research unfolding the essential phenomenon of professional identity development.

scholarly journals JAX, THE ARCHITECTURE: Designing a Chatboat Architecture to Reduce Ajax Fancare’s Logistical Problem and Enhance Fan Experience

Nirmana ◽  
2021 ◽  
Vol 18 (2) ◽  
pp. 51-65
Author(s):  
Steven Limandjaja
Keyword(s):  
Social Media ◽  
Customer Service ◽  
Research Design ◽  
Future Development ◽  
Research Question ◽  
Main Question ◽  
Digital Society ◽  
Live Chat ◽  
Logistical Problem

This paper is the documentation of a graduation internship at Digital Society School (DSS) in which they teamed up with Ajax Fancare to solve their logistical problem and enhance the fan experience. Ajax Fancare is facing a logistical problem in manually answering every fan’s question via calls, emails, social media, or live chat. They believe that chatbot is the solution to this problem. The goal of this project is to research, design, and prototype a chatbot that could tackle the logistical problem and enhance the fan experience. The deliverable is a chatbot prototype and architecture in which Ajax Fancare could build upon for their future customer service chatbot. The main question of the research is answered by the chatbot architecture: Jax the Architecture, a conversational tree of all the possible interactions between a user and the chatbot. The final chatbot architecture answers the research question by mapping together the main elements of the chatbot such as the information fans needed from Ajax Fancare and additional features that create a new and inclusive experience. The prototypes and final chatbot architecture are ready to be tested for further research and serve as a cornerstone for future development of the Ajax Fancare chatbot.

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