ANALISIS KUALITAS PELAYANAN, KEPERCAYAAN DAN KETEPATAN WAKTU TERHADAP KEPUASAN PELANGGAN PT. PILAR PRIMA NUSANTARA (J&T EXPRESS) DELANGGU

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
William Arbiansyah Pasaribu ◽  
Bambang Mursito ◽  
Djumali Djumali
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Brand Image ◽  
Sampling Technique ◽  
Regression Method ◽  
Linear Regression Method ◽  
Purchase Decisions ◽  
Business People ◽  
Multiple Linear Regression Method

Business people experience very tough competition. Every shipping business actor is required to be sensitive to any changes that occur and prioritize customer satisfaction as the main goal. This study aims to identify and explain customer satisfaction in terms of service quality, trustworthiness, and timeliness of delivery of J&T Express Delanggu customers. The research sampling technique used accidental sampling of 100 consumers with multiple linear regression method. The results of this study are service quality, trustworthiness, and punctuality have a significant effect on customer satisfaction J&T Express Delanggu. Partially each variable, namely service quality, trustworthiness, and timeliness have a significant effect on customer satisfaction at J&T Express Delanggu. Customer satisfaction variables can be explained by the variable product quality, brand image and service by 31.7% and others are influenced by other variables. Keywords: purchase decisions, service quality, trustworthiness, and timeliness

scholarly journals THE EFFECT OF LEADERSHIP, JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE AT RUMAH SAKIT UMUM DAERAH BESUKI SITUBONDO, INDONESIA

2018 ◽  
Vol 6 (6) ◽  
pp. 322-334
Author(s):  
Amrozi ◽  
Zarah Puspitaningtyas ◽  
Djoko Poernomo
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Linear Regression ◽  
Multiple Linear Regression ◽  
Random Sampling ◽  
Employee Performance ◽  
Sampling Technique ◽  
Regression Method ◽  
Linear Regression Method ◽  
Multiple Linear Regression Method

This study is to examine the influence of leadership, job satisfaction and organizational commitment on employee performance. Population in this research was the entire employees of Rumah Sakit Umum Daerah (RSUD) Besuki, Situbondo, Indonesia which was about 295 peoples. Then, the researcher applied probability random sampling technique to select 170 respondents as the sampling. The researcher analyzed the data by applying multiple linear regression method. The result shows that leadership and job satisfaction contribute positive and significant effect on employee performance, while organizational commitment has no effect on employee performance.

KEPUTUSAN PEMBELIAN DITINJAU DARI KUALITAS PRODUK, CITRA MEREK DAN FASILITAS PADA ABATA DONUT’S SURAKARTA

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Sandra Amelinda Kundari
Keyword(s):  
Linear Regression ◽  
Product Quality ◽  
Brand Image ◽  
Regression Method ◽  
Purchase Decision ◽  
Linear Regression Method ◽  
Purchasing Decisions ◽  
Independent Variables ◽  
Test Product ◽  
Multiple Linear Regression Method

Competition in the culinary business is currently required for business actors to have a strategy that is able to attract and retain consumers for the sustainability of their company. This study aims to test product quality, brand image and facilities simultaneously influence Abata Donut's purchasing decisions. The sample research sample is 100 consumers accidental sampling with multiple linear regression method. The results of the research on product quality, brand image and facilities simultaneously and partially have a significant effect on Abata Donut's purchasing decisions. The contribution of the three independent variables can explain the purchase decision by 42.9% and the rest is influenced by other variables. Keywords: product quality; brand image; facilities; customer satisfaction

scholarly journals PENGARUH KUALITAS PELAYANAN, CITRA MEREK DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN LOGISTIK PADA PT. TIKI JALUR NUGRAHA EKAKURIR (JNE) DI KOTA GRESIK

MANAJERIAL ◽  
2018 ◽  
Vol 4 (2) ◽  
pp. 41
Author(s):  
RETNO AYU MULFI
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Literature Review ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Customer Loyalty ◽  
Brand Image ◽  
Sampling Technique ◽  
The City

This study aims to examine the effect of Service Quality, Brand Image and Customer Satisfaction on Logistics Customer Loyalty at PT. Tiki Track Nugraha Ekakurir (JNE) in the City of Gresik. Then a literature review and the preparation of hypotheses were carried out, data were also obtained from questionnaires on 96 Gresik people who had used PT. Tiki Nugraha Ekakurir Line (JNE) using nonprobability sampling technique. Testing is done using multiple linear regression. The results of the analysis show that service quality significantly affects customer loyalty, brand image significantly influences customer loyalty and customer satisfaction significantly influences customer loyalty.

scholarly journals PENGARUH KUALITAS PELAYANAN SDM BANK SYARIAH TERHADAP KEPUASAN NASABAH: STUDI PADA BPRS BERKAH RAMADHAN

ETIKONOMI ◽  
2013 ◽  
Vol 12 (1) ◽  
Author(s):  
Hermanto Hermanto
Keyword(s):  
Customer Satisfaction ◽  
Human Resources ◽  
Sampling Method ◽  
Sampling Technique ◽  
Regression Method ◽  
Linear Regression Method ◽  
Islamic Banks ◽  
Multiple Linear Regression Method ◽  
Analysis Technique

The purpose of this study was to observe the effect of the quality of human resource services of Islamic banks on customer satisfaction. The analysis technique used in this study is the multiple linear regression method. Data collection in this study combines the questionnaires and interviews. The sampling technique used in this study is accidental sampling method. The results show that there is a quality of the human resources of Islamic banks have an influence on the level of customer satisfaction either partially or simultaneously. While partially, only guarantees only variable that has a significant effect. This shows that it is necessary to improve the quality of service in the SRB Blessings of Ramadan in improving customer satisfactionDOI: 10.15408/etk.v12i1.1907

scholarly journals Effect of product completeness and price on consumer purchasing decision in smes market medan

2018 ◽  
Vol 22 (1) ◽  
Author(s):  
Dedy Ansari Harahap ◽  
Dita Amanah ◽  
Fauzia Agustini
Keyword(s):  
Statistical Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Regression Method ◽  
Purchase Decision ◽  
Linear Regression Method ◽  
Purchase Decisions ◽  
Multiple Linear Regression Method ◽  
Sample Technique ◽  
Research Type

The aim of this study was to analyze the effect of the product and the price of the purchase decisions of consumers SME market case on Pajak USU (Pajus) Medan. This research uses quantitative approach with explanatory research type. The sample technique used is non probability sampling, the number of samples are 96 respondents selected at random and data collection techniques used are questionnaires that measurement using Likert scale and statistical analysis with multiple linear regression method. The results showed that product completeness partially has no positive and significant effect on consumer purchase decision and price partially have a positive and significant impact on consumer purchase decision. Whereas product completeness and price simultaneously influencing consumer purchase decision in Pajus Medan. The findings confirm that consumers' choice of coming to that place is to buy a product at a cheap price not because of the availability of a more complete product.

scholarly journals PENGARUH LINGKUNGAN WAJIB PAJAK, KONTROL KEPERILAKUAN YANG DIPERSEPSIKAN DAN KEWAJIBAN MORAL TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI DI KELURAHAN PAAL DUA MANADO

2017 ◽  
Vol 12 (2) ◽  
Author(s):  
Pricillia V.E Kawengian ◽  
Harijanto Sabijono ◽  
Novi S. Budiarso
Keyword(s):  
Linear Regression ◽  
Multiple Linear Regression ◽  
Behavioral Control ◽  
Sampling Technique ◽  
Regression Method ◽  
Perceived Behavioral Control ◽  
Linear Regression Method ◽  
Moral Obligations ◽  
Multiple Linear Regression Method

Taxpayer Compliance is an obedient attitude of the taxpayer in carrying out the provisions and tax regulations that are required and should be implemented. Taxpayer compliance may be influenced by the taxpayer's environment, perceived behavioral control and moral obligations. The population in this research is Individual Taxpayer in Kelurahan Paal Dua Manado. The sample in this research is 50 respondents with sampling technique using incidental sampling technique. Methods of collecting data with questionnaires. This study used multiple linear regression method with the help of SPSS. The results show that the taxpayer Environment () and Moral Obligations () have an influence on taxpayer compliance (Y). Perceived Behavioral Control () has no effect on taxpayer compliance (Y).Keywords: taxpayer environment, Perceived Behavioral Control, Moral Obligations and taxpayer compliance.

scholarly journals PENGARUH HARGA, KUALITAS PRODUK, DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN KECAP MANIS MEREK BANGO

2019 ◽  
Vol 13 (2) ◽  
pp. 51-61
Author(s):  
Irvan Stanlie
Keyword(s):  
Linear Regression ◽  
Multiple Linear Regression ◽  
Product Quality ◽  
Brand Image ◽  
Regression Method ◽  
T Test ◽  
Coefficient Of Determination ◽  
Linear Regression Method ◽  
Independent Variables ◽  
Multiple Linear Regression Method

From the analysis using multiple linear regression method, the obtained results thatvariable of price has a significant impact on buying decision with result t-test (partial) obtained tvalue > t table (3.693 >1.993) with significant obtained about 0.000 < 0.05 then Ho rejected and Haaccepted. Variable of product quality has a significant impact on buying decision with result t-test(partial) obtained t value > t table (2.787 >1.993) with significant value obtained about 0.007 < 0.05then Ho rejected and Ha accepted. Variable of brand image has a significant impact on buyingdecision with result t-test (partial) obtained t value > t table (2.289 >1.993) with significant valueobtained about 0.025 < 0.05, then Ho rejected and Ha accepted. Variable of price, product quality,and brand image that simultaneous has a significant impact on buying decision with result F-test(simultaneous) obtained F value > F table (17.126 > 2.730) with significant value obtained about0.000 < 0.05 then Ho rejected and Ha accepted. Dimensions Coefficient of determination about0.389 or 38.9% which means independent variables consisting of price, product quality, and brandimage has a contribution obtained 38.9% toward buying decision, while the remaining (100% -38.9% = 61.1%) was influenced by factors other factors that are not discussed in this study.

scholarly journals PENGARUH KOMPENSASI FINANSIAL DAN NON FINANSIAL TERHADAP MOTIVASI KERJA DAN KINERJA KARYAWAN BAGIAN LAPANGAN PADA PT UNITED SINDO PERKASA

2019 ◽  
Vol 3 (1) ◽  
pp. 64-78
Author(s):  
Novi Indriani ◽  
Adhitomo Wirawan
Keyword(s):  
Linear Regression ◽  
Work Motivation ◽  
Employee Performance ◽  
Sampling Technique ◽  
Regression Method ◽  
Research Use ◽  
Linear Regression Method ◽  
Financial Compensation ◽  
Multiple Linear Regression Method ◽  
Positive Effect

This study aims to identify, both simultaneously and partially between financial and non-financial compensation for employees and employees of PT United Sindo Perkasa. This research use Multiple Linear Regression method. The sample in this study used total sampling technique where everyone. The research instrument used is interview and questionnaire. The result of this research is positive financial compensation variable to work motivation. It is seen from tcount (3,203) bigger than ttable (1,66) with significant level (0,002 < 0,05). The non-financial compensation variable has an effect on work, different from 2,461 with significant level (0,007 < 0,05). Simultaneously, between financial and non-financial tax compensation variable on work motivation, it is seen from Fcount (13,451) bigger than Ftable (3.11) with significant level (0,000 < 0,05). Financial compensation variable has a positive effect on employee performance, different from ttable (1.66) with significant level (0,005 < 0,05). Non-financial compensation positive variable on employee performance, different from ttable (1.66) with significant level (0,023 < 0,05). Adjacent simultaneously between financial compensation variables and non-financial compensation on employee performance, this is seen from Fcount (10,312) greater than Ftable (3.11) with significant level (0,000 < 0.05).

scholarly journals Faktor Faktor yang Mempengaruhi Kinerja Karyawan pada Perusahaan Sinco Jaya Abadi

2017 ◽  
Vol 1 (1) ◽  
pp. 114-123
Author(s):  
Silvia Sari Sitompul
Keyword(s):  
Linear Regression ◽  
Multiple Linear Regression ◽  
Model Test ◽  
Significant Influence ◽  
Total Population ◽  
Employee Performance ◽  
Sampling Technique ◽  
Regression Method ◽  
Linear Regression Method ◽  
Multiple Linear Regression Method

  This study aims to examine the effect of Benefits, Incentives and Discipline on Employee Performance at company Sinco Jaya Abadi. The population in this research is all employees of company Sinco Jaya Abadi which amount 45 people. Since the total population is less than 100, the sampling technique used is censusor total sampling which using the entire population as sample. This research uses multiple linear regression method through statistical T test and model test F and Coefficient of determinant. The results showed that Allowance, Incentives and Discipline had partially significant influence on employee performance. From this research is expected that company can maintain and increase Allowance, Incentive and discipline so that employee performance of employees can increase. Keywords: Allowance, Incentives, Discipline, Employee Performance

LOYALITAS PELANGGAN DITINJAU DARI KERAGAMAN PRODUK, KUALITAS PRODUK DAN KUALITAS PELAYANAN DI SAKAW COFFEE & BITES KARANGANYAR

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Rahmat Gunawan ◽  
Sri Hartono ◽  
Eny Kustiyah
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Regression Method ◽  
Linear Regression Method ◽  
Product Diversity ◽  
Independent Variables ◽  
Multiple Linear Regression Method ◽  
Diversity Product

The development of the culinary industry in Indonesia has experienced a rapid increase, in this condition the competition has become fierce to get and retain customers. This study aims to examine product diversity, product quality and service quality towards customer loyalty of Sakaw Coffee & Bites. The sample research sample is 100 consumers accidental sampling with multiple linear regression method. The results of the research on product diversity, product quality and service quality simultaneously and partially have a significant effect on customer loyalty of Sakaw Coffee & Bites. The contribution of the three independent variables can explain customer satisfaction by 47.9% and the rest is influenced by other variables. Keywords: product diversity, product quality and service quality, customer loyalty

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