scholarly journals Evaluasi Pener apan dan Pencapaian Standar Pelayanan Minimal pada Kab/Kota di Provinsi Kalim antan Timur

FORUM EKONOMI ◽  
2017 ◽  
Vol 19 (1) ◽  
pp. 15
Author(s):  
Irwan Gani
Keyword(s):  
Public Service ◽  
Spatial Arrangement ◽  
City Government ◽  
Public Works ◽  
Regional Government ◽  
East Kalimantan ◽  
Service Areas ◽  
Community Protection ◽  
Service Standards ◽  
Health Field

The purpose of this research is to know the obstacles and problems faced by the Regency / City in East Kalimantan Province in the achievement and implementation of MSS. The focus of this research is the implementation and achievement of Minimum Service Standards (SPM) in East Kalimantan Province. Local government must have SPM in the implementation of public service including Balikpapan City Government. In the latest Regional Government Law, there are 6 (six) basic service areas which must have SPM namely education, health field, peace, public order and community protection, social affairs, public works and spatial arrangement and public housing field. Keywords: Minimum Service Standards

Transgender Narrative in Public Service Announcement

2020 ◽  
Vol 5 (2) ◽  
pp. 254
Author(s):  
Anna Puji Lestari ◽  
Yuliyanto Budi Setiawan
Keyword(s):  
Public Service ◽  
Narrative Analysis ◽  
Flood Control ◽  
City Government ◽  
Public Works ◽  
Public Service Announcement ◽  
City Branding ◽  
Feminine Style ◽  
New City ◽  
The City

After changing its city branding several times, Semarang now has a new city branding, namely "Semarang Variety of Culture." However, the city branding reaped contra from academics and cultural figures because Semarang was considered not sufficient yet in terms of representing its cultural diversity. Responding to this, the Semarang City Government and the Semarang City Public Works Department created a public service advertisement on CCTV socialization for flood control in the city of Semarang with a transgender figure as the ad star. This research was qualitative research designed with Seymour Chatman's Narrative Analysis. The research found a commodification and objectification of transgender people who imitated the feminine style of women in the advertisement. In other words, the public service announcement of Semarang CCTV socialization lowered the femininity, which is synonymous with women.The public service advertisement also violated the moral codes adopted by the majority of the Indonesian people.

scholarly journals TINJAUAN YURIDIS TERHADAP PELAKU USAHA TV KABEL MENDIRIKAN USAHA PADA SARANA FASILITAS UMUM DI KOTA SAMARINDA

LEGALITAS ◽  
2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Eni Rahmawati Dan Ekawati
Keyword(s):  
Ground Level ◽  
Electrical Current ◽  
City Government ◽  
Legal Responsibility ◽  
Environmental Damage ◽  
Regional Government ◽  
Cable Tv ◽  
Public Facilities ◽  
East Kalimantan ◽  
Legal Method

This research was conducted at Samarinda City, East Kalimantan Province, Indonesia. This study aims to determine the regulation and legal liability of cable TV business operators who establish businesses in public facilities in Samarinda City. The method that used in this research is a normative legal method that is studying document studies, using various legal materials such as statutory regulations, non-legal materials and in the form of opinions from scholars. The legal material in this study is sourced from primary legal materials, secondary legal materials, and non-legal materials.From the results of this study it can be concluded that the legal arrangements for businesses that set up cable TV businesses in public facilities in Samarinda City are contained in Law No.30 of 2009 concerning Electricity Article 48 Paragraph (1). The legal responsibility of cable TV business operators who establish businesses in public facilities in Samarinda against the Samarinda city government is that if an adverse incident occurs that results in pollution and / or environmental damage is considered an illegal act. To overcome various legal issues regarding cable TV business operators, the Samarinda City Regional Government should make a regional regulation specifically regulating the supervision of Cable TV business licensing in Samarinda City because with the regional regulation it is expected to minimize the number of violations of the law, and should Cable TV business operators no longer use electricity network supporting poles which are public facilities owned by the city government, it is far better if cable cable business operators are planted on the ground level, so as to minimize the existence of electrical zippers, fires due to short electrical current and do not disturb the aesthetic of this city.

scholarly journals Etika Pelayanan Publik di Indonesia

2019 ◽  
Vol 1 (1) ◽  
pp. 59-76
Author(s):  
Mashur Hasan Bisri ◽  
Bramantyo Tri Asmoro
Keyword(s):  
Public Service ◽  
Public Services ◽  
Central Government ◽  
Service Providers ◽  
Regional Government ◽  
Regional Autonomy ◽  
The Public ◽  
Administrative Service ◽  
Service Standards ◽  
Universal Standard

Abstrak Pelayanan publik adalah segala kegiatan dalam rangka pemenuhan kebutuhan dasar sesuai hak dasar setiap warga negara dan penduduk atas suatu barang, jasa dan / atau pelayanan administrasi yang disediakan oleh penyelenggara pelayanan  yang  terkait dengan kepentingan publik. Masyarakat sebagai pelanggan memiliki kebutuhan dan harapan pada kinerja penyelenggara pelayanan publik yang profesional. Tugas Pemerintah Pusat maupun Pemerintah Daerah adalah memberikan pelayanan publik yang mampu memuaskan masyarakat. Implementasi kebijakan desentralisasi dan otonomi daerah di Indonesia mengakibatkan pemerintah daerah mempunyai tanggung jawab dan kewenangan dalam menentukan standar pelayanan minimal. Permasalahan mendasar dalam proses pelayanan publik di Indonesia adalah tentang etika. Tidak ada standar universal tentang norma atau etika serta sanksi yang mengatur secara khusus untuk pelanggaran yang dilakukan aparat dalam pelayanan publik. Kata Kunci : Pelayanan publik, Etika, Norma     Abstract Public services are all activities in order to fulfill basic needs in accordance with the basic rights of every citizen and resident of an item, service and / or administrative service provided by service providers related to the public interest. Communities as customers have needs and expectations in the performance of professional public service providers. The task of the Central Government and Regional Government is to provide public services that are able to satisfy the public. The implementation of decentralization and regional autonomy policies in Indonesia has resulted in regional governments having responsibility and authority in determining minimum service standards. The fundamental problems in the process of public service in Indonesia are about ethics. There is no universal standard on norms or ethics and sanctions that specifically regulate violations committed by the authorities in public services. Keywords : Public Service, Ethic, Norm

scholarly journals FAKTOR-FAKTOR YANG MEMPENGARUHI KEPATUHAN PENYELENGGARA PELAYANAN PUBLIK PEMERINTAH KOTA BATAM

2016 ◽  
Vol 4 (3) ◽  
Author(s):  
Meri Enita Puspitasari ◽  
Yustinus Farid Setyobudi ◽  
Diah Ayu Pratiwi
Keyword(s):  
Public Service ◽  
Service Provider ◽  
Department Of Education ◽  
City Government ◽  
Service Users ◽  
The Public ◽  
Department Of Health ◽  
Compliance Behavior ◽  
The Government ◽  
Service Standards

This research entitled Factors Affecting Compliance Implementation of Public Service Government of Batam. This study aims to determine the factors that influence the level of compliance of public service providers in the City of Batam. This research is useful to provide recommendations solutions and strategies to improve adherence public service providers.This research is a qualitative descriptive study. This study took place at the Department of Health and Department of Education Batam. The variables of this study were (1) Factors compliance behavior as independent variables, (2) Compliance with the Public Service Operator in accordance with Law No. 25 About the Public Service as the dependent variable. Data collection techniques with observation, interviews and documentation and questionnaires as secondary data. This research data analysis techniques using analysis of data reduction, data presentation and conclusion / verification.Results of this study based on behavioral factors, namely compliance in providing services to the public, the Department of Education and the Health Department in the knowledge, attitudes and actions in providing the services referred to Batam City Government Regional Regulation No. 1 Year 2014 on the Implementation of Public Service. While in service execution factors that in the implementation of the service to the community, the Department of Education and Department of Health have conducted according to the standards of service prescribed by the Government of Batam in accordance with Regulation No. 1 Year 2014 area Implementation of services carried out can be seen that the start of the awareness factor, organizational factors, factors rule, factor income, capabilities and skills, as well as service facilities factor, getting a response different from service users (community). Of the six factors are used as indicators of the implementation of services in this study, the factors factor rules and service facilities are under the spotlight of the public. Based on observations and interviews conducted are still many people who complained about how far the service provider to provide services not in accordance with service standards are displayed in the object of research.      Conclusion The research is Factors compliance behavior: In providing service to the community, required the Department of Education and Department of health knowledge,attitudes and actions in providing the services referred to Batam City Government Regional Regulation No. 1 Year 2014 on the Implementation of Public Service. But the results of this research that the compliance behavior factor still does not work as mandated by the Act. And Factor implementation of the service: In the implementation of service to the community, the Department of Education and Department of Health have conducted according to the standards of service prescribed by the Government of Batam in accordance with Regional Regulation No. 1 Year 2014. Implementation of services carried out can be seen that the factors of consciousness, organization, rules, income, ability and skills, as well as service facilities, got a different response from the service users (community). Of the six factors are used as indicators of the implementation of services in this study, the factors factor rules and service facilities are under the spotlight of the public. Based on observations and interviews conducted are still many people who complained about how far the service provider to provide services not in accordance with service standards are displayed in the object of research.

scholarly journals IPTEKS STANDAR PELAYANAN MINIMAL PADA DINAS PEKERJAAN UMUM DAN PENATAAN RUANG DAERAHPROVINSI SULAWESI UTARA.

2018 ◽  
Vol 2 (02) ◽  
Author(s):  
Ireine P. Londo ◽  
I Gede Suwetja
Keyword(s):  
Government Regulation ◽  
Domestic Wastewater ◽  
Provincial Government ◽  
Reference Points ◽  
Public Works ◽  
Regional Government ◽  
Basic Services ◽  
The Government ◽  
Service Standards ◽  
Regional Governments

Reform in administration of government in Indonesia have cause the occurance of a number  important and fundamental changes in governance which ultimately has implication for the implementation of public services in the region. In accordance with the provisions of article 11 and article 14 ofLaw of  Year 2004 Number 32 concerning Regional Government, Government Regulation Number 65 of 2005 concerning Guidelines for Preparation and Application of Minumum Standards Service (SPM). The Government Regulation is a reference for the Ministry / Institutions in the preparation of MSS and become reference points for the government regions in implementing SPM (MSS).Basic services in the Minimum Service Standards are compulsory government affairs that are carried out by regional Governments both Provincial and Regional Governments. Government Affairs is obligatory relating to basic services which subsequently becomes the type of SPM, one of which is  SPM in the Field Public Works. Types of Basic Services for SPM in Public Works and Spatial Planning for Provincial and District / City Governments are as follows. Provincial government : meeting the needs of bulk drinking water across districts / cities and provision of cross-regency / municipal regional domestic wastewater treatment service Keywords : Minimum Service Standards, Implementation, Government

scholarly journals PENGARUH KESESUAIAN KOMPENSASI DAN KULTUR ORGANISASI TERHADAP PERSEPSI PEGAWAI ATAS FRAUD DI INSTANSI PEMERINTAHAN KOTA MANADO

2019 ◽  
Vol 14 (1) ◽  
Author(s):  
. Jecklein ◽  
Lintje Kalangi ◽  
Stanley Kho Walandouw
Keyword(s):  
Asset Management ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Employee Perceptions ◽  
City Government ◽  
Public Works ◽  
Government Agencies ◽  
Negative Effect ◽  
The City

This study aimed to explore the employee perceptions of fraud in government agencies and the factors that influence the occurrence of fraud . The variables used in this study are the compliance of compensation and culture of organization as independent variables and fraud in government agencies as the dependent variable. Samples used in this research as many as 60 respondents from government agencies in Manado, especially in the Regional Financial and Asset Management Agency and the Office of Public Works and Spatial Planning of the City of Manado. Sampling technique uses purposive sampling and data collection used questionnaires. The analysis in this study used multiple linear regression analysis with the help of SPSS version 23 application. The results showed that, there is no influence of the appropriateness of compensation by fraud in Manado City government agencies, and there is a significant negative effect on fraud in Manado City government agencies.

scholarly journals Evaluation Of Public Service Standart (Case Study At The Education And Training Agency Of Yogyakarta Special Region)

ARISTO ◽  
2020 ◽  
Vol 8 (2) ◽  
pp. 239
Author(s):  
Muhammad Khozin ◽  
Gerry Katon Mahendra ◽  
Anike Febriyani Nugraha
Keyword(s):  
Public Service ◽  
Service Provider ◽  
Public Services ◽  
Education And Training ◽  
Competency Development ◽  
Group Discussions ◽  
The Government ◽  
Standard Documents ◽  
Service Standards ◽  
And Training

Improvement and quality assurance of public services is very needed, therefore the Government through Law Number 25 of 2009 concerning Public Services and Minister of Administrative Reform and Bureaucratic Reform Number 15 of 2014 concerning Guidelines for Service Standards requires that every public service provider be obliged to establish and apply Public Service Standards for each type of service that it provides. One of them is the Yogyakarta Education and Training Agency as a public service provider in the form of education, training, and competency development for the State Civil Apparatus. Public service standard documents that have been prepared by the Yogyakarta Education and Training Agency in 2017 need to be evaluated because they allegedly did not meet the method in the preparation process. The research conducted is a literature review with data mining techniques using observation techniques, interviews, mini focus group discussions and public hearings. Based on the research results it is known that the public service standard documents that have been owned by the Yogyakarta Education and Training Agency are still not comprehensive, but this solution is then obtained after an analysis and discussion with stakeholders at the Yogyakarta Education and Training Agency has also successfully identified various types of services that need to be it is prioritized to develop public service standards.

scholarly journals Community Satisfaction of the Urban Flood Control System Improvement Project (UFCSI)

2019 ◽  
Vol 1 (1) ◽  
pp. 29-34
Author(s):  
Mohammad Sofyan
Keyword(s):  
Community Involvement ◽  
Flood Control ◽  
City Government ◽  
Public Works ◽  
Project Implementation ◽  
Community Satisfaction ◽  
Urban Flood ◽  
Improvement Project ◽  
Land Clearing ◽  
The City

The purpose of this study is to encourage ownership, responsibility and to develop stakeholders and policy makers for the river normalization program in the pre-construction, construction and post-construction stages. The use of the IPA method to measure community satisfaction in the quadrants on the Importance Performance Matrix map. The results of the study showed that the socialization from the Department of Water and Public Works, when the project was finished, was not in line with community expectations. Flood control projects that have been built, coordination with the contractor at the time of project implementation, socialization from the city government prior to project implementation, socialization from the city government when the project is finished, socialization from the river hall at the time before project implementation, socialization from the river hall at the time the project was completed, dissemination of information from the irrigation service prior to project implementation, and community involvement in project implementation. The process of land clearing, and the price agreement that has been reached. Improved land clearing, and price agreements that have been reached can be reconsidered because their impact on the benefits felt by the community is very small.

scholarly journals Hukum Agraria Bidang Pertanahan Setelah Otonomi Daerah

2018 ◽  
Vol 20 (3) ◽  
pp. 421-438
Author(s):  
Ria Fitri
Keyword(s):  
City Government ◽  
Regional Government ◽  
Land Law ◽  
Regional Autonomy ◽  
Basic Law ◽  
Agrarian Law

Penelitian ini ingin menjawab keberadaan hukum pertanahan setelah otonomi daerah. Pemberian otonomi pada pemerintah daerah dan pemerintahan kabupaten/kota setelah reformasi merupakan upaya untuk memberi pelayanan secara cepat dan tepat pada masyarakat bidang pertanahan. Dengan melakukan studi dokumen, ditemukan bahwa otonomi dibidang pertanahan justru berdampak pada hukum agraria. Undang-Undang Peraturan Dasar Pokok-Pokok Agraria yang mengandung prinsip kewenangan dibidang pertanahan bersifat sentralistik, dengan sendirinya harus berubah. Pemerintah di daerah harus memberikan pelayanan dibidang pertanahan pada era otonomi daerah ini. Agrarian Law of Land After Regional Autonomy This study aims to answer the existence of land law after regional autonomy. Giving autonomy to the regional government and district/city government after reform is an effort to provide quick and precise services to the land sector community. By conducting document studies, it was found that autonomy in the land sector had an impact on Agrarian Law. The Basic Law of Agrarian Principles which contains the principle of authority in the land sector is centralized, and must naturally change. Governments in the regions must provide services in the land sector in this regional autonomy era.

scholarly journals SURABAYA SINGLE WINDOW SEBAGAI BENTUK INOVASI PELAYAN PERIZINAN DI KOTA URABAYA

2020 ◽  
Vol 2 (2) ◽  
pp. 68-74
Author(s):  
Isro' Lailia
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Service Innovation ◽  
Secondary Data ◽  
City Government ◽  
Continuous Innovation ◽  
The City

Fast and effective public services are a supporter of public administration so that continuous innovation is needed to improve the quality of public services. The city of Surabaya as one of the cities with the title of smart city has tried to always make innovations in an effort to improve the quality of public services, one of which is through the Surabaya Single Window. Surabaya Single Window is an online-based licensing service created to create effective public services. This article attempts to describe how the licensing service innovation carried out by the City Government of Suraya through the Surabaya Single Window covers five important aspects. The method used is descriptive qualitative using secondary data. It was found that the City of Surabaya succeeded in creating public service innovations through the Surabaya Single Window. The Surabaya Single Window has a positive impact on licensing services in the City of Surabaya, although in its implementation there are still certain guarantees. 

Sign in / Sign up

Export Citation Format

Share Document