Evaluasi Tata Kelola Guna Meningkatkan Kinerja Manajemen Teknologi Informasi Menggunakan Framework COBIT 5

The Salatiga Class I District Court is a government agency that has implemented Information Technology (IT) governance which has problems in IT management, so the purpose of this study is to evaluate information technology governance using the COBIT 5 framework by determining the level of capability and gaps. The results of the recapitulation of the questionnaire with the Likert scale model obtained the average value of the selected domain getting a value of 3.28, which means that the current level of capability (as is) is at level 3 (established process), while the numbers from the range of 0 to 5 levels are expected or target (to be) namely 5 (optimization process). So that a gap or gap is obtained, namely the value of 1.27 which results in a reduction between to be and as is. The selected process domain is in the highest position, namely DSS01 with a value of 3.80 or level 4 (predictable process) while the lowest position is APO12 with a value of 2.82 or level 3 (established process). To achieve the expected conditions, the IT subdivision can improve in dealing with IT risks and IT problems that occur in the Salatiga District Court Class I B. In addition to evaluating IT governance, testing system functionality is also carried out by using the Blackbox Testing method with the Boundary Value Analysis technique. The object is used for testing the system, namely e-Court tested on the registration page and login page. From the results of system testing e-Court On the registration page, there is a discrepancy in the expected name field and on the login page that the test results field - field as expected. Keywords — Information Technology Governance; COBIT 5; e – Court; Blackbox Testing; Boundary Value Analysis.

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AUDIT SISTEM INFORMASI PADA CALL CENTER PADA PT ARGA BANGUN BANGSA (ESQ LEAERSHIP CENTER) DENGAN MENGGUNAKAN FRAMEWORK COBIT

10.31219/osf.io/mnckz ◽

2018 ◽

Author(s):

khoiriazulhijah

Keyword(s):

Information Technology ◽

Call Center ◽

Performance Indicator ◽

Control Process ◽

It Governance ◽

Maturity Level ◽

Technology Governance ◽

Information Technology Governance ◽

Control Objective ◽

Level 3

Call center ESQ merupakan aplikasi berbasis web yang digunakan oleh tim telemarketing, timtelecorporate, finance, dan BM (Branch Manager) untuk menjalankan fungsi bisnis ESQ LC. Data sudah menjadiaset penting dalam perusahaan untuk mengantisipasi hal-hal yang tidak diinginkan berkaitan denganpenyalahgunaan data maka harus dilakukan audit. Pentingnya informasi, maka kebijakan tentang keamanan sistemmerupakan salah satu aspek yang sangat penting dalam sebuah sistem informasi. Audit Sistem Informasi menjadisebuah solusi untuk mengukur sejauh mana selama ini sistem call center melakukan proses DS5 dan DS11 agarESQ LC dapat melakukan perbaikan-perbaikan. IT (Information Technology) Governance merupakan strukturhubungan dan proses untuk mengarahkan dan mengendalikan organisasi untuk mencapai tujuannya denganmenambahkan nilai ketika menyeimbangkan risiko dibandingkan dengan TI dan prosesnya. Kerangka kerja COBIT(Control Objective For Information and Related Technology) versi 4.1, dimana COBIT mempunyai tujuan untukmengendalikan TI terkait dan merupakan suatu standar yang telah diakui cukup baik pada tingkat internasional.Dalam penelitian ini membahas 1 domain yaitu Deliver and Support dari 4 domain yang ada di COBIT denganpembahasan dibatasi pada tingkat control process pengelolaan data (DS11) dan memastikan keamanan sistem(DS5) untuk management awareness dan maturity level. Hasil dari audit sistem informasi adalah tingkat kinerjaproses DS5 (memastikan keamananan sistem) dan DS11 (pengelolaan data) adalah sedang. Maturiy Level DS5 danDS11 saat ini (as is) ada pada level 3 kondisi di mana perusahaan telah memiliki prosedur standar formal dantertulis yang telah disosialisasikan ke segenap jajaran manajemen dan karyawan untuk dipatuhi dan dikerjakandalam aktivitas sehari-hari tapi kurang ada pengawasan untuk menjalankan itu semua. Dan (to be) yangdiharapkan menunjukkan level 4 perusahaan memiliki indikator sebagai sasaran terhadap kinerja proses TI sertaterdapat fasilitas untuk memonitor dan mengukur prosedur yang sudah berjalan. Rekomendasi ke level 4 ITGovernance ini dibuat guna meningkatkan kinerja call center di ESQ LC. Usulan Performance Indicator danOutcome Measure diharapkan dapat diterapkan agar proses TI tercapai sesuai dengan tujuan yang diharapkandalam DS5 dan DS11.Kata Kunci: Audit, call center, IT Governance, Activities dan IT Goals, COBIT.

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Capability Level Measurement Using COBIT 5 Framework (Case Study: PT. Jasa Cendekia Indonesia)

Journal of Information Systems and Informatics ◽

10.33557/journalisi.v3i2.134 ◽

2021 ◽

Vol 3 (2) ◽

pp. 341-351

Author(s):

Abdurrahman Harits ◽

Gilang Muhamad Noer ◽

Aris Puji Widodo

Keyword(s):

Information Technology ◽

Research Study ◽

Technology Governance ◽

Level Measurement ◽

A Value ◽

Information Technology Governance ◽

Level 3 ◽

A Company ◽

Capability Level

PT. Jasa Cendekia Indonesia is a company engaged in the field of recruitment, training and consulting in the provision of human resources. Currently PT. Jasa Cendekia Indonesia has more than 500 outsourcing employees, puts hundreds of Indonesians into the job market and serves more than 30 multinational companies, of course companies need systems that are able to manage and carry out company work operations. This research study aims to conduct an assessment of Information Technology Governance at PT. Jasa Cendekia Indonesia which focuses on the DSS01 domain (manage operations) is measured using the Capability Level in the Cobit 5 Framework. The results obtained from this assessment are needed as an evaluation and input for improvements to Information Technology Governance at PT. Jasa Cendekia Indonesia in the future. The level of ability of PT. Jasa Cendekia Indonesia in the DSS01 process is at a value of 2.80 while the expected level of ability is at level 3 (established process). The recommendation to reach level 3 is expected to be implemented to improve the performance of PT. Jasa Cendekia Indonesia according to the DSS01 process.

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Analisis Tata Kelola Teknologi Informasi Untuk Meningkatkan Mutu Sumber Daya Manusia Menggunakan Framework COBIT 5 (Studi Kasus: Politeknik Pariwisata Negeri Lombok)

Jurnal Teknologi Informasi, Komputer, dan Aplikasinya (JTIKA ) ◽

10.29303/jtika.v1i2.57 ◽

2019 ◽

Vol 1 (2) ◽

Author(s):

Gigih Mathori Basil ◽

Nadiyasari Agitha ◽

Moh. Ali Albar

Keyword(s):

Information Technology ◽

Human Resources ◽

Organizational Structure ◽

It Governance ◽

Technology Governance ◽

Information Technology Governance ◽

Level 3 ◽

It Human Resources ◽

Capability Level

Information technology governance is an integrated part of the organization's management that governs leadership, the organization's organizational structure of the processes that govern information technology is used optimally. Human resources are currently not managed properly, which has not met the needs of IT human resources in Central Lombok. To solve this problem, the writer implements IT Governance using the COBIT 5 framework in the Lombok State Polytechnic. This study will provide recommendations for the improvement of IT problems in the Poltekpar Negeri Lombok and can be used as a reference, especially in managing IT human resources and can improve the performance of the Poltekpar Lombok using IT processes EDM02 and APO08. The results of this analysis are the level of ability of IT Governance that reflects the conditions of IT governance in the Poltekpar Negeri Lombok. With improvements to the capability level provided by the COBIT 5 framework, from levels 1 to 5 at the EDM02 capability level, IT processes are at level 3.

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Pedoman Tata Kelola Teknologi Informasi Menggunakan It Governance Design Frame Work (Cobit) Pada PT. X

Lontar Komputer Jurnal Ilmiah Teknologi Informasi ◽

10.24843/lkjiti.2015.v06.i03.p07 ◽

2015 ◽

pp. 200

Author(s):

I Ketut Adi Purnawan

Keyword(s):

Information Technology ◽

High Risk ◽

Maturity Level ◽

Technology Governance ◽

Information Technology Governance ◽

Study Results ◽

Level 3 ◽

Frame Work ◽

Level Of Concern ◽

Monitoring And Measurement

Implementation of Information Technology (IT) in an organization require significant costs with high risk of failure [3]. Managing data is a matter that must be done continuously by the organization and accompanied by monitoring and measurement of achievement that has been done as to meet the aspect of integrity, availablility. In this study using COBIT as a frame work in preparing the guidelines for information technology governance at PT. X on DS11, which focuses on management of data about the level of concern for management (management awareness) and maturity level (maturity level). The study and analysis indicates that the level of concern for management (management awareness) PT. X already on a fairly level and maturity level for the current maturity level (as is) at level 3 (defined process) and to the expected level of maturity located at level 5 (optimized). From the overall study results showed that PT. X has recognized that the data is an important organizational asset.

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Framing Information Technology Governance in the Public Sector: Opportunities and Challenges

International Journal of Electronic Government Research ◽

10.4018/ijegr.2015100105 ◽

2015 ◽

Vol 11 (4) ◽

pp. 89-101 ◽

Cited By ~ 2

Author(s):

Khalifa Al-Farsi ◽

Ramzi EL Haddadeh

Keyword(s):

Decision Making ◽

Information Technology ◽

Public Sector ◽

It Governance ◽

Decision Makers ◽

The Public ◽

Technology Governance ◽

Support Organizations ◽

Information Technology Governance ◽

Decision Making Processes

Information technology governance is considered one of the innovative practices that can provide support for decision-makers. Interestingly, it has become increasingly a de facto for organizations in seeking to optimise their performance. In principle, information technology governance has emerged to support organizations in the integration of information technology (IT) infrastructures and the delivery of high-quality services. On the other hand, decision-making processes in public sector organisations can be multi-faceted and complex, and decision makers play an important role in implementing technology in the public sector. The aim of this paper is to shed some light on current opportunities and challenges that IT governance is experiencing in the context of public sector services. In this respect, this paper examines the factors influencing the decision-making process to fully appreciate IT governance. Furthermore, this study focuses on combining institutional and individual perspectives to explain how individuals can take decisions in response to institutional influences.

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Analisis Information Technology Governance Pada PT. Pertamina (Persero)

JURNAL INFOTEL ◽

10.20895/infotel.v5i1.113 ◽

2013 ◽

Vol 5 (1) ◽

pp. 52

Author(s):

Sisilia Thya Safitri

Keyword(s):

Information Technology ◽

Corporate Governance ◽

It Governance ◽

Technology Governance ◽

Information Technology Governance ◽

Code Of Corporate Governance

Information Technology Governance (IT Governance) merupakan faktor penting bagi organisasi atau perusahaan dalam memanfaatkan teknologi informasi. Adanya IT Governance akan memberikan jaminan bahwa pemanfaatan teknologi informasi dapat sejalan dengan tujuan organisasi. PT. Pertamina (Persero) sebagai perusahaan minyak berskala nasional yang telah berkomitmen untuk memberikan kontribusi yang terbaik bagi perekonomian Indonesia telah melakukan transformasi perusahaan menjadi dua tema besar, yaitu fundamental dan bisnis. Untuk mendukung komitmen tersebut, maka diperlukan peran IT yang besar. Pada Code of Corporate Governance PT.Pertamina, dicantumkan mengenai pentingnya penerapan IT Governance dalam mendukung proses bisnis yang dilakukan PT. Pertamina.

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PERFORMANCE MEASUREMENT OF INFORMATION TECHNOLOGY GOVERNANCE: A CASE STUDY

Jurnal Sistem Informasi ◽

10.21609/jsi.v12i2.477 ◽

2016 ◽

Vol 12 (2) ◽

pp. 57 ◽

Cited By ~ 1

Author(s):

Johanes Fernandes Andry

Keyword(s):

Information Technology ◽

Performance Measurement ◽

Business Processes ◽

Standard Procedure ◽

It Governance ◽

Competitive Advantages ◽

Technology Governance ◽

Information Technology Governance ◽

Freight Forwarder ◽

Key Aspects

Established in 2001, XYZ Cargo is a Freight Forwarder Service Company specialized in the logistic transportation located in Jakarta. XYZ Cargo has broad experiences in both ocean freight and air freight service and has more than sixty agents of partnership around the world. XYZ Cargo has implemented Information Technology (IT) that covers all key aspects of business processes of the enterprise. It has an impact on the strategic and competitive advantages of its success. Many organizations have started implementing IT governance in order to achieve the collaboration between business and IT. The purpose of this research is to get an overview of performance measurement of the currently-running IT Governance with several aspects to consider such as effectiveness, efficiency, functional unit of information technology within an organization, data integrity, safeguarding assets, reliability, confidentiality, availability, and security. The analytical tool used in this research is the COBIT 5 standard procedure by ISACA. The result of IT Governance based on COBIT 5 in domain EDM, shows average values at the level of 2.0 until 2.7 (managed process) for EDM01, EDM02, EDM03 and 1.3 until 1.7 (performed process) for EDM04, EDM05.

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Tata Kelola Teknologi Informasi Pada Sektor Publik: Penyelarasan Teknologi Informasi Dengan Visi Kepemimpinan (Studi Kasus: Kota Salatiga dan Kabupaten Bengkayang)

Jurnal Teknologi Informasi dan Ilmu Komputer ◽

10.25126/jtiik.2021865379 ◽

2021 ◽

Vol 8 (6) ◽

pp. 1319

Author(s):

Andeka Rocky Tanaamah ◽

Agustinus Fritz Wijaya ◽

Sarah Ayu Maylinda

Keyword(s):

Information Technology ◽

Good Governance ◽

It Governance ◽

Implementation Strategies ◽

It Services ◽

Adoption Of Technology ◽

The Public ◽

Technology Governance ◽

Information Technology Governance ◽

Private And Public

Tata kelola Teknologi Informasi (TI) dibutuhkan di suatu organisasi pada saat ini menjadi perhatian utama dalam mengembangkan layanan yang telah berbasis TI. Adanya kebutuhan untuk menghasilkan kualitas layanan TI yang kredibel dan transparan telah mendorong setiap organisasi baik sektor swasta maupun sektor publik. Beberapa penelitian menunjukkan bahwa 75% adopsi suatu teknologi sering berujung kegagalan. Persoalan utama yang menyebabkan kegagalan implementasi Information Technology Governance (ITG) terletak pada operasional TI. Penelitian ini bertujuan untuk: 1) mengidentifikasi faktor-faktor kepemimpinan yang menitikberatkan kepada TI berpengaruh dalam keberhasilan maupun kegagalan implementasi tata kelola TI; (2) Sejauh mana mana visi kepemimpinan dapat mendorong implementasi ITG pada Sektor Publik. Metode kualitatif digunakan untuk memecahkan masalah tersebut, lokasi penelitian ini berada di Kota Salatiga dan Kabupaten Bengkayang. Dalam penelitian ini ditemukan faktor-faktor yang berperan seperti: komitmen kepala daerah, kemampuan dalam menjabarkan visi dan misi, ketersediaan regulasi dan aturan, dukungan untuk mengimplementasikan TI, kemampuan dalam konsolidasi dan pengelolaan, penataan kelembagaan, dukungan dan alokasi anggaran, ketersediaan infrastruktur, sumber daya manusia, dan kemampuan dalam mengembangkan strategi implementasi. Oleh karena faktor tersebut, dukungan visi kepemimpinan dalam mengembangkan tata kelola pemerintahan dapat menjadi basis reformasi birokrasi. AbstractInformation Technology (IT) governance is required in an organization is currently a major concern in developing IT-based services. The need to produce quality IT services that are credible and transparent has encouraged every organization, both private and public sectors. Several studies show that 75% of the adoption of technology often leads to failure. The main problem that causes the failure of the implementation of Information Technology Governance (ITG) lies in IT operations. This study aims to: 1) identify leadership factors that focus on IT that influence the success or failure of IT governance implementation; (2) The extent to which the leadership vision can encourage the implementation of ITG in the Public Sector. Qualitative methods are used to solve the problem, the location of this research is in Salatiga City and Bengkayang Regency. This study found factors that play a role such as the commitment of the regional head, the ability to describe the vision and mission, the availability of regulations and rules, support for implementing IT, the ability to consolidate and manage, institutional structuring, support, and budget allocation, availability of infrastructure, resources human resources, and the ability to develop implementation strategies. Because of these factors, the support for the vision of leadership in developing good governance can be the basis for bureaucratic reform.

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Adoption of Information Technology Governance in the Electronics Manufacturing Sector in Malaysia

Enterprise IT Governance, Business Value and Performance Measurement ◽

10.4018/978-1-60566-346-3.ch003 ◽

2011 ◽

pp. 41-60 ◽

Cited By ~ 2

Author(s):

Wil Ly Teo ◽

Khong Sin Tan

Keyword(s):

Information Technology ◽

Empirical Evidence ◽

Manufacturing Sector ◽

It Governance ◽

Electronics Manufacturing ◽

Empirical Results ◽

Technology Governance ◽

Information Technology Governance ◽

The Right ◽

Expected Outcomes

Past studies and surveys of top management in business and information technology (IT) have shown the importance of strong IT governance in delivering results to the business. This research investigates the extent to which empirical results from past studies is applicable to the electronics manufacturing sector in Malaysia. Empirical evidence from 33 organisations in this sector indicates that having the right decision owners making appropriate decision types lead to better IT governance performance. Organisations with growth as their primary goal demonstrate marginally higher IT governance performance, contrary to expected outcomes. The research also shows that awareness of industry IT governance frameworks is not related to IT governance performance. We conclude that adoption of IT governance is on track, though familiarity with technicalities of the available frameworks should be improved.

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The Relationship between Information Technology Governance and Information Technology Performance in Taiwanese Financial Enterprises

International Journal of Innovation in the Digital Economy ◽

10.4018/ijide.2014070102 ◽

2014 ◽

Vol 5 (3) ◽

pp. 17-31 ◽

Cited By ~ 1

Author(s):

Ruey-Shiang Shaw ◽

Che-Pin Cheng ◽

Ta-Yu Fu ◽

Chia-Wen Tsai ◽

Dong-Cheng Yen

Keyword(s):

Information Technology ◽

Balanced Scorecard ◽

It Governance ◽

Enterprise Strategy ◽

Five Dimensions ◽

The Balanced Scorecard ◽

Technology Governance ◽

Information Technology Governance ◽

It Performance ◽

And Performance

More and more enterprises regard Information Technology (IT) as their most valuable property and make full use of IT to maximize the performance of their business operations. As a result, enterprises are attaching more importance to coordinating their IT strategy and enterprise strategy in order to get the most from their IT investment. For the sake of better IT performance and long-term development, firms must adopt a complete strategy for IT governance. In Taiwan, most financial enterprises have not considered IT governance to be a necessity, and those which are implementing IT governance have difficulty explaining, systemically, how it affects IT performance. Based on the five dimensions of IT governance, this study uses the balanced scorecard to measure IT performance and discusses the influence of effective governance on IT performance. The results show that the five dimensions of IT governance (strategic alignment, value delivery, risk management, resource management, and performance measurement) are all positively correlated with IT performance. The results of this study can help Taiwan's financial enterprises set the proper course for IT governance and more clearly understand how it serves to improve IT performance.

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