scholarly journals Nurses' Performance and Clients' Delight

2020 ◽  
Author(s):  
Ma. Fe Ivy H. Ortiz ◽  
Mauro Allan Padua Amparado

Objectives: This study determined the nurses’ performance and the clients’ delight of Ward 8 of the Vicente Sotto Memorial Medical Center, Cebu City, Cebu, Philippines. The findings of the study were the basis for a proposed Client Service Seminar of the Nursing Service. Specifically, the study answered the following queries:1.What is the profile of the patients in terms of:1.1.age; 1.2.gender; 1.3.civil status;1.4.highest educational attainment;1.5.religion; and1.6.monthly income?2.What is the profile of the staff nurses in terms of:2.1.age; 2.2.gender; 2.3.civil status;2.4.highest educational attainment;2.5.religion;2.6.client service seminars attended; and2.7.years of experience?3.What is the performance of the staff nurses in terms of:3.1.assessment;3.2.planning;3.3.implementation;3.4.evaluation;3.5.documentation; and3.6.work behavior/professional values?4.What is the level of clients’ delight in terms of:4.1.assurance;4.2.responsiveness;4.3.empathy;4.4.reliability;4.5.tangibility?5.Is there a significant relationship between the profile and performance of staff nurses?6.Is there a significant relationship between the profile and clients’ delight?7.What client service seminar can be proposed based on the findings of the study?Methods:The descriptive-correlational design was utilized as research design. The study included 90 patients who had at least 2 weeks stay in the hospital, with ages between 18-50 years old, literate and conscious. The study also includes 9 staff nurses. The study was conducted at Vicente Sotto Memorial Medical Center Ward 8, Cebu City, Cebu, Philippines. The utilized a modified tool of SERVQUAL which measures service quality.Findings and Conclusion:Majority of the patients are male, married, high school graduates, 31-40 years old, and has a monthly income below P5,000.00. They were highly delighted in terms of assurance, reliability, and tangibility. However, they were moderately delighted in terms of responsiveness and empathy.Majority of the staff nurses are 31-40 years old, married, with 1-4 years of work service, with units in a Master’s degree program, and has attended in at least 2 clients’ delight seminar in a year. The staff nurses were very satisfactory in terms of performance. Only two pair of variables have significant relationships: civil status and empathy; and income and responsiveness. Recommended citation:Ortiz, M. F. I. H. & Amparado, M. A. P. (2009, March). Nurses’ Performance and Clients’ Delight. 2009 Southwestern University Research Congress, 1(1), 20-22.

2020 ◽  
Author(s):  
Josefina M. Moriles ◽  
Mauro Allan Padua Amparado

This study aimed to determine the acculturation staff nurses who are non-CCMC (Cebu City Medical Center) graduates. The findings were basis for the enhancement of staff development program through fast track preceptorship. Specifically, it sought to answer the following queries: (1) what is the profile of the respondents as to age, gender, civil status, area of assignment, school graduated, and length of service; (2) what is the degree of acculturation of the respondents; (3) is there a significant relationship between the profile of the respondents and the degree of acculturation; (4) what can be proposed to enhance the staff development program?The research setting was Cebu City Medical Center Nursing Service Department in Cebu City, Cebu, Philippines. The respondents of the study were 70 staff nurses who were non-CCMC graduates. The researchers utilized a 20-item researcher-made questionnaire which were based on the CCMC rules and guidelines. The descriptive-correlational design was used.Majority of the respondents were 30-49 years old, female, and married. Most of them were assigned in the neonatal surgical care unit. Majority of the respondents graduated from the University of the Visayas, and has served CCMC for 1-5 years.The degree of acculturation of the respondents was high. However, there were three areas with low to moderate acculturation: reading of magazines during duty; use of mobile phones; and willingness to render 16 hours duty when the need arises. Only gender has a significant relationship to the degree of acculturation. This study proposed a two-week orientation program through fast track preceptorship to improve and enhance the degree and level of acculturation among non-CCMC graduate staff nurses.


2020 ◽  
Author(s):  
Rosielyn D. Tan ◽  
Mauro Allan Padua Amparado

This study ascertained the level of commitment of the clinical instructors in terms of existence, relatedness, and growth factors of the University of Cebu College of Nursing for the academic year 2008-2009. Specifically, the study answered queries on the profile of the respondents with regards to age, gender, civil status, educational qualification, length of service, and employment status. It determined the relationship between profile and level of commitment in terms of existence, relatedness, and growth factors. The study also dealt with the factors that affect the respondents’ commitment.The study utilized the descriptive-correlational design. A researcher-made questionnaire was utilized, supplemented with records from the office of the University of Cebu Human Resource Department. The respondents of the study were 111 clinical instructors of the University of Cebu. Ninety of them are employees of University of Cebu Banilad while 21 are from University of Cebu Lapu-Lapu and Mandaue.Majority of the respondents were 21-26 years old, female, single, with units in Master of Nursing/Master of Arts in Nursing, and were regular non-tenured employees. Most of them have 0-5 years length of work service. The clinical instructors were committed in the aspects of existence factors (2.88), relatedness factors (3.07), and growth factors (2.86). There was a significant relationship between gender and existence factors. There was also a significant relationship between educational attainment and existence factors. Furthermore, the factors that affected commitment were salary (3.15), security of tenure (6.36), and relationship with peers (7.34).Recommended citation: Tan, Rosielyn D. & Amparado, M. A. P. (2012, August). Factors Affecting the Commitment of Clinical Instructors of the University of Cebu College of Nursing. Paper presented at the 2012 World Research Festival, Cebu City, Cebu, Philippines, 1(1), 40.


2020 ◽  
Author(s):  
Josephine A. Uy ◽  
Mauro Allan Padua Amparado

This study ascertained the implementation of the breastfeeding program in two maternity centers of Cebu. The study also determined the: profile of the respondents in terms of age, educational background and monthly income; level of implementation of the breastfeeding program in two maternity centers in terms of people, process and environment; and relationship between the profile of the respondents and the level of implementation of the breastfeeding program. The study utilized the descriptive-correlational design using a researcher-made questionnaire. The research was conducted at Dr. Veronica N. Alivio’s Lying-in Center in Consolacion, Cebu, and Estardo’s Birthing Home in Marigondon, Mactan. The respondents were 50 mothers selected through purposive sampling.Majority of the respondents were 18-25 years old, high school graduates, and with a monthly income between 1,000 to 5,000 Philippine pesos. The implementation of breastfeeding program was effective in the aspects of people, process and environment. There were significant relationships between age and the variables of people, process, and environment. Recommended citation: Uy, J. A. & Amparado, M. A. P. (2016). Implementation of the Breastfeeding Program in Two Maternity Centers of Cebu. Journal of Research in Nursing, 2(1), 40-49.


2020 ◽  
Author(s):  
Hazel Faith M. Genabe ◽  
Mauro Allan Padua Amparado

The study determined the exercise and blood glucose monitoring compliance of diabetics at Eversley Childs Sanitarium, Mandaue City, Cebu, Philippines. Specifically, it determined the profile of the respondents in terms of age, gender, civil status, educational attainment and monthly income. It also determined the level of the respondents’ exercise and blood glucose monitoring compliance and their experiences. Moreover, it determined the relationship between the respondents’ profile and exercise compliance and respondents’ profile and blood glucose monitoring compliance.This study employed the descriptive-correlational design. All 50 diabetic patients who had consultations since 2008 in the diabetic clinic of the out-patient department of Eversley Childs Sanitarium were utilized as respondents.The study revealed that gender, highest educational attainment and monthly income have high positive correlation with level of exercise compliance. It also revealed that civil status, highest educational attainment and monthly income have high positive correlation with level of blood glucose monitoring.Majority of the respondents utilized jogging, walking and hiking. The top reason for non-compliance in exercise was their busy schedule. Family members reminded them to do the exercise. The top reason for non-compliance of blood glucose monitoring was the lack of budget for strips. Respondents claimed that they are encouraged and reminded by family members to do blood glucose monitoring. Most the diabetics are concerned with the lack of budget to sustain blood glucose monitoring. Based on the findings of the study, the respondents are less compliant with exercise and non-compliant on blood glucose monitoring. Recommended citation: Marikit, H. F. E. & Amparado, M. A. P. (2015). Exercise and Blood Glucose Monitoring Compliance among Diabetics. Journal of Research in Nursing, 1(1), 40-49.


Author(s):  
GEREMY G. SANCHEZ

This research aimed to determine the work values of the Ilocos Sur Polytechnic State College, Cervantes Campus teaching staff considering their age, sex, civil status, and highest educational attainment, and if significant differences exist between and among these variables. The descriptive correlational design was used in the study. The data were gathered among the 20 teaching staff of the campus through an adopted questionnaire used by Cervera (1987), Aguado et al (2015), Gannaban (2016), and Susa (2018). The findings reveal that teachers of ISPSC – Cervantes Campus represent a variety of variables like, age, civil status, gender, academic rank, and highest educational attainment. Teachers professed the 10 dimension of work values namely, organizational, occupational, intellectual, managerial, religion, material, variety familial, interpersonal, and environmental as very important in the performance of their works. Age and civil status are indicators of the teachers` work values while their educational attainment, academic ranks, and gender are not. With the result, the paper recommends the need for teachers to attend relevant seminars and pursue advance studies to learn more of embracing diversity. The 10 dimensions of work values may incorporate in the development program of the College. Future studies may be conducted to include a larger number of respondents and additional variables which were not include in the study.


2018 ◽  
Vol 1 (2) ◽  
pp. p141
Author(s):  
Romel M. Aceron ◽  
Leny C. Del Mundo ◽  
Anne Sherly N. Restar ◽  
Dianne M. Villanueva

The study was conducted to determine the travel and tour preferences of millennials in Batangas State University Malvar Campus. Specifically, the study described the profile of the respondents in terms of sex, age, educational attainment, and occupation; determined the millennials’ travel and tour preferences in terms of service, accommodation, and promotion; and tested if there was a significant relationship on the travel and tour preferences when the respondents were grouped according to their profile through descriptive research method. The respondents were millennials, employees and students at Batangas State University Malvar Campus. The results reveal that majority of the respondent millennials are in age of 18-23 years old; majority are females, majority are high school graduates; and most of them are students. With regard the assessment of respondents’ service, accommodation, and promotion, the study also reveals that the millennial respondents are psychocentric type of travelers. The information material guide as output can be used by the travel and tour agencies, in a form of brochure, leaflet, and flyers that covers the millennial travelers’ preferences.


2019 ◽  
Vol 8 (3) ◽  
pp. 78
Author(s):  
Diana Citra ◽  
Afnita Afnita

ABSTRACT The purpose of this study was categorized into three. First, to describe the effective sentence mastery of the first year students at SMK Negeri 2 Padang. Second, to describe the writing skills of a exposition of the first year students at SMK Negeri 2 Padang. Third, to describe the contribution of the effective sentence mastery into the writing skills of a exposition text made by the first year students at SMK Negeri 2 Padang. The design of this research was quantitative with a descriptive method. Then, this study also was a correlational design. The population of this study was the first year students at SMK Negeri 2 Padang for about 498 students. The sample of this study was taken by using a proportional random sampling technique (15%), which was 70 students. The data of this study were the results of effective sentence mastery and the results of the writing skill of a exposition text. The instrument of this study was an objective test to measure effective sentence mastery and performance tests to measure expositon text. There were several results of this study. First, the effective sentence mastery of the first year students at SMK Negeri 2 Padang was in Good qualifications (B). Second, the writing skills of a exposition of the first year students at SMK Negeri 2 Padang was in a Good qualification (B). Third, describe the effective sentence mastery contributed 82,00% to the exposition text writing skills of the first year students of SMK Negeri 2 Padang. Kata Kunci: kontribusi, penguasaan kalimat efektif,  keterampilan menulis teks eksposisi 


WARTA ARDHIA ◽  
2013 ◽  
Vol 39 (2) ◽  
pp. 128-145
Author(s):  
Siti Masrifah

This study examined the association of security culture (X1) and the performance of airport services (X2) with air transport passenger satisfaction (Y), either individually or jointly.This study with a sample of 100 respondents passenger air transport, the distribution of questionnaires to terminal 2F domestic at Soekarno Hatta International Airport Cengkareng.Calculation results show a positive and significant relationship shown in securing cultural relations (X1) to the satisfaction of passenger air transport (Y). Airport service performance (X2) to the satisfaction of passenger air transport (Y). The relation security culture and performance of airport service to the satisfaction of the air transport of passengers together.The final results of this study have a strong positive relationship between security culture in air transport passenger satisfaction. Strong positive relationship between performance of airport services in air transport passenger satisfaction. And a strong positive relationship between culture security and performance of airport services to the satisfaction of the air transport of passengers together.Penelitian ini untuk mengetahui hubungan budaya pengamanan (X1) dan kinerja pelayanan bandar udara (X2) dengan kepuasan penumpang angkutan udara (Y), baik secara sendiri-sendiri maupun secara bersama-sama. Penelitian ini dengan jumlah sampel sebanyak 100 responden penumpang angkutan udara, dengan melakukan sebaran kuesioner di terminal 2F domestik Bandar Udara International Soekarno Hatta Cengkareng. Hasil perhitungan menunjukkan hubungan yang positif dan signifikan pada budaya pengamanan (X1) dengan kepuasan penumpang angkutan, hubungan positif dan signifikan antara kinerja pelayanan bandar udara (X2) dengan kepuasan penumpang angkutan udara (Y), serta menghasilkan hubungan positif dan signifikan antara budaya pengamanan (X1) dan kinerja pelayanan Bandar udara (X2) dengan kepuasan penumpang angkutan udara (Y) secara bersama-sama. Hasil akhir penelitian ini mempunyai hubungan positif dan kuat antara budaya pengamanan dengan kepuasan penumpang angkutan udara. Hubungan positif dan kuat antara kinerja pelayanan Bandar udara dengan kepuasan penumpang angkutan udara. Hubungan positif dan kuat antara budaya pengamanan dan kinerja pelayanan Bandar udara dengan kepuasan penumpang angkutan udara secara bersama-sama. Implikasi bagi penyelenggara bandar udara dalam tercapainya kepuasan penumpang angkutan udara dengan memberikan rasa aman, lancar, tertib, dan selamat dalam suatu penerbangan, serta jasa pelayanan bandar udara dengan kebersihan terminal dan ketersediaan fasilitas yang cukup dan baik.


Author(s):  
Harly Israel G. Bandojo ◽  

This descriptive study ascertained the perceived personality traits of school administrators’ and its relationship to teachers’ performance in public elementary schools in the district of Estancia, Iloilo. The respondents of the study were the ninety (90) purposively selected public elementary teachers from the district of Estancia, Iloilo during the school year 2017-2018. A researcher-made questionnaire which was validated and reliability tested was used. The results revealed that the school administrators had strong personality traits as perceived by the respondents, when taken as a whole and when classified as to age (above 30 years old), sex, civil status, length of service and highest educational attainment. However, those who were 30 years old and below perceived that school administrators have very strong personality traits. In terms of school administrators’ physical traits, teachers perceived school administrators to have very strong physical traits except for those who aged above 30 years old and master’s degree holders who perceived school administrators to have strong physical traits. In terms of school administrators’ social traits, teachers perceived school administrators to have strong social traits except for those who aged 30 years old and below who perceived school administrators to have very strong social traits. In terms of emotional traits and moral traits, teachers perceived school administrators in both aspects to have strong emotional traits and strong moral traits in all categories. The teachers in the district of Estancia, Iloilo had a very satisfactory performance when taken as a whole and when classified as to age, sex, civil status, length of service and highest educational attainment. Results further revealed no significant differences in teachers’ performance in the district of Estancia, Iloilo. Moreover, no significant relationship between the school administrators’ personal traits and teachers’ performance was found.


2021 ◽  
Author(s):  
◽  
Joonhong Ahn

This dissertation studies the effects of parents' resources on children's labor market outcomes in Korea. The educational structure in Korea has changed substantially with rapid economic growth over the last several decades. There is a substantial difference between parents and children's average educational attainment. Because of economic development and schooling difference between parents and children, the intergenerational transmission of economic status may show different patterns than in developed countries. In addition, parents' health problems may play a role to limit children's educational attainment by reducing parenting quality during early childhood or adolescent periods. The dissertation estimates various causal channels of parents' economic resources to children. The dissertation consists of three chapters. In Chapter 1, I investigate the intergenerational relationship of earnings and education in Korea with particular attention to the trajectories of vocational and academic high school graduates. I estimate that the intergenerational earnings elasticity in Korea is 0.4, which is consistent with previous studies. When educational attainment of fathers and child are controlled, parental earnings are positively associated with children's earnings, although the association decreases to 0.08 (0.10) for sons (daughters). Sons whose fathers completed only a vocational high school degree have a greater chance of attending college than sons whose fathers completed only an academic high school degree. A college degree of a father helps children to have higher earnings and to increase their chance of attending and graduating from college. Father's education has a stronger impact on children's earnings when children's educational attainment is higher. A vocational high school degree reduces a child's probability of attending and completing college compared to academic high school graduates. However, notwithstanding this educational disadvantage, vocational graduates do not appear to suffer substantially in terms of expected earnings, relative to academic high school graduates. In the second chapter, I estimate the average causal effects of parents' educational attainment on the educational attainment of children in Korea using a new method, the nonparametric bounds approach. This approach does not require the assumption of homogeneous and linear effects of parental schooling. It also uses relatively weaker assumptions, monotone treatment response and monotone treatment selection, than assumption underlying other methods and is more amenable to testing. With the additional assumption of monotone instrumental variables, it provides the tightest bounds on the average treatment effects (ATE) that an increase in parents' education increases children's educational success. It also shows the effects are overestimated in simple regression models. The third chapter examines the effects of parental health on children's educational attainment. Parental illness changes parenting quality both by affecting family wealth and in other ways that influence children's labor market outcomes. Parental health problems can especially have relatively larger impacts on children's education when children are in either primary or secondary education than other periods. Longitudinal data from the Korean Labor Income Panel Survey, for the period 1998 - 2018, enables me to examine parental illness effects in the early childhood and adolescent period on ultimate educational achievement. Empirical application in this paper pays attention to situations that each parent's either unexpected or chronic health problems change children's human capital.


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