PENGARUH PELAYANAN TERHADAP LOYALITAS NASABAH PADA PT. KSPPS BMTAMANAH RAY

Care Services ◽

The purpose of this study was to determine whether there is influence on customer loyalty services at PT. KSPPS BMT Amanah Ray Medan. The results showed that the p-value in the Value column sig 0.000 <0.05 means significant. Where significant effect on care services at PT. KSPPS BMT Amanah Ray Medan. Tcount variable X (1.717) is greater than t table (1.683) and a significant value 0,000 smaller than 0.05 alpha = 1.717> 1.683, then H0 rejected H1 accepted thus partially variable service and significant positive effect on customer loyalty. Services significant positive effect on customer loyalty in the PT. BMT Amanah Ray Medan by obtaining the value of Beta 0.194 and 0.176 with a standard error thus Beta> SE (0.194> 0.176).

Influence of Health and Safety Training, Safety Monitoring and Enforcement of Compliance on Employee Efficiency in Manufacturing Firms

Research in World Economy ◽

10.5430/rwe.v12n2p86 ◽

2021 ◽

Vol 12 (2) ◽

pp. 86

Author(s):

Morgan Morgan Obong ◽

Christian Amadi ◽

Okon Emmanuel Ekpenyong ◽

Emu Winifred Harry ◽

Hope Ukam Edodi

Keyword(s):

Health And Safety ◽

Safety Monitoring ◽

Safety Training ◽

Manufacturing Firms ◽

Primary Data ◽

P Value ◽

Safety And Health ◽

Monitoring And Enforcement ◽

The purpose of the study is to investigate the influence of health and safety training, safety monitoring, and enforcement of compliance on employee efficiency in manufacturing firms. The research employed the quantitative approach involving a descriptive survey. A sample size of 360 respondents was randomly selected for the study. A questionnaire instrument was used in gathering primary data for the study. Confirmatory Factor Analysis (CFA) was used in providing a comprehensive validation of the measurement instrument. The required inferential statistics including normality, multicollinearity, and heteroscedasticity tests were performed and were satisfactory. Structural Equation Model (SEM) was used to estimate structural relationships between health and safety training, safety monitoring and enforcement of compliance on employee efficiency. The research results showed that health and safety training has a significant positive effect on employee efficiency with a p-value of 0.000; safety monitoring has a significant positive effect on employee efficiency with a p-value of 0.000 and enforcement of compliance has a significant positive effect on employee efficiency with a p-value of 0.000. The research brings to the fore and creates awareness on the influence of health and safety training, safety monitoring, and enforcement of compliance to safety and health standard towards enhancing workers' safety, health and welfare for improved employee efficiency. Manufacturing firms should ensure adequate health and safety training and proper safety monitoring and enforcement of compliance to safety and health standard to reduce accidents and improve employee efficiency and performance.

Pengaruh Transparansi Perubahan Alokasi Dana Prodamas Guna Penyaluran Bantuan Covid-19

Gorontalo Accounting Journal ◽

10.32662/gaj.v4i2.1730 ◽

2021 ◽

Vol 4 (2) ◽

pp. 225

Author(s):

Novie Astuti Setianingsih ◽

Wiwiek Kusumaning Asmoro ◽

Atik Tri Andari

Keyword(s):

Computer Program ◽

Regression Model ◽

Research Design ◽

Community Empowerment ◽

P Value ◽

Significance Level ◽

The People ◽

The City ◽

The Community Empowerment Program (Prodamas) of the City of Kediri is a program to empower the people of the City of Kediri to increase the development and income of the City of Kediri. With this Covid-19, Prodamas funds were diverted to the distribution of funds for the Covid-19 response. The purpose of this research is to test and analyze the transparency of changes in the allocation of Prodamas funds for the distribution of Covid-19 funds in the City of Kediri. The method used is descriptive quantitative by distributing questionnaires using a Liker scale which is carried out in the city of Kediri which is distributed to 46 urban villages. Research design used to test the hypothesis, in this study using a computer program SPSS 24.0 for Windows. The t-test of the effect of transparency on the distribution of Covid-19 aid funds obtained 27,528 > 1.971 or a p-value of 0.000 accepted at a significance level of 5% (p < 0.05). This means that transparency affects the distribution of Covid-19 aid funds and Ha is declared accepted. The F test of the effect of transparency on the distribution of covid-19 aid funds obtained that Pcount is greater than Ptable, namely 1428.23 > 3.087 with a p-value of 0.000 accepted at the 5% significance level, meaning that the regression model is accepted, then the model of the effect of transparency on the distribution of covid-19 aid funds, Ha accepted. It was concluded that transparency had a significant positive effect on the distribution of funds for Covid-19.

Determinan Kepuasan, Kepercayaan dan Loyalitas Pelanggan UKM Sasirangan Melalui Media Sosial Instagram (Studi Pada Pelanggan yang merupakan Followers/Pengikut Kasasiur_Banjar )

Jurnal Riset Inspirasi Manajemen dan Kewirausahaan ◽

10.35130/jrimk.v5i1.99 ◽

2021 ◽

Vol 5 (1) ◽

pp. 14-30

Author(s):

Rizki Adhani ◽

RR Yulianti Prihatiningrum

Keyword(s):

User Interface ◽

Customer Satisfaction ◽

Customer Loyalty ◽

Structural Equation ◽

Information Quality ◽

Equation Modeling ◽

Interface Quality ◽

Customer Trust ◽

This study aims to analyze the influence of User Interface Quality (X1), Information Quality (X2), Privacy Perception (X3) and Price (X4) on Satisfaction (Y1), analyze the influence of User Interface Quality (X1), Information Quality (X2), Privacy Perception (X3) and Satisfaction (Y1) on Trust (Y2) and analyze the influence of Satisfaction (Y1) and Trust (Y2) on Customer Loyalty (Y3).This research is a quantitative study using a survey approach. This research method uses a questionnaire with 150 respondents who are Instagram followers with kasasiur_banjar accounts. In this study using the Non Probability Sampling technique by purposive sampling. Measurement of variables using a Likert scale technique with a scale of weights from 1 to 5. To determine the effect of the studied variables Structural Equation Modeling (SEM) analysis tools are used.The results of the study concluded that User Interface quality has a significant positive effect on customer satisfaction. User Interface quality has a significant positive effect on customer trust. Information quality has a significant positive effect on customer satisfaction. The quality of information t has a significant positive effect on customer trust. Privacy perception has a significant positive effect on customer satisfaction. Privacy perception has a significant positive effect on customer trust. Price has a significant positive effect on customer satisfaction. Customer satisfaction has a significant positive effect on trust. Customer satisfaction has a significant positive effect on customer loyalty. Customer trust has a significant positive effect on customer loyalty.

Building customer loyalty for light steel products “Kencana Truss” in Bali

International Research Journal of Management IT and Social Sciences ◽

10.21744/irjmis.v6n4.668 ◽

2019 ◽

Vol 6 (4) ◽

pp. 156-168

Author(s):

I Komang Adi Dana Wijaya ◽

Ni Wayan Sri Suprapti

Keyword(s):

Customer Satisfaction ◽

Product Quality ◽

Customer Loyalty ◽

Structural Equation ◽

Brand Image ◽

Equation Modeling ◽

Brand Trust ◽

Analysis Technique ◽

The purpose of this study is to explain the effect of product quality on customer satisfaction mediated by brand image and brand trust, ultimately determining customer loyalty. The questionnaire distributed 175 copies to the users of Kencana Truss light steel in Bali Province, but valid for processing 133 copies. Data were analyzed using SEM (Structural Equation Modeling) analysis technique. The results of this study found that variable product quality, brand image, and brand trust have a significant positive effect on customer satisfaction. Customer satisfaction variables have a significant positive effect on customer loyalty. Variable brand image and brand trust, significantly mediate the effect of product quality on customer satisfaction. Similarly, customer satisfaction mediates the effect of brand image and brand trust on customer loyalty. The implications of the results of this study indicate that product quality is found as a major factor in increasing customer satisfaction which ultimately results in customer loyalty. Providers of light steel products should pay special attention to product quality, so customer satisfaction and loyalty can be maintained.

PERSEPSI NILAI PELANGGAN MEMEDIASI PENGARUH KEPERCAYAAN MEREK DAN KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN BERBELANJA ONLINE (STUDI KASUS PADA ZALORA ONLINE SHOP)

E-Jurnal Manajemen Universitas Udayana ◽

10.24843/ejmunud.2018.v07.i05.p02 ◽

2018 ◽

Vol 7 (5) ◽

pp. 2353

Author(s):

Dicka Puspita Ayu ◽

Eka Sulistyawati

Keyword(s):

Quality Of Service ◽

Service Quality ◽

Customer Loyalty ◽

Customer Value ◽

Positive Impact ◽

Analytical Data ◽

Brand Trust ◽

ABSTRACT The purpose of this study is the role of customer value perception mediate brand trust and quality of service on customer loyalty online shopping (case study on Zalora Online shop). This research was conducted in Zalora Online shop with analytical data path analysis technique. The number of samples obtained by using non-probability sampling method is 150 respondents. Based on the results of the analysis can be known brand trust has a significant positive effect on customer loyalty. Quality of service has a significant positive effect on customer loyalty. Brand trust has a significant positive effect on the perception of customer value. Quality of service has a significant positive effect on the perception of customer value. The perception of customer value has a significant positive effect on customer loyalty. Customer value perceptions mediate the positive impact of brand trust and service quality on customer loyalty shopping at Zalora Online shop. Keywords: Customer value, brand trust, service quality, customer loyalty

Effect of Management Information Flow and Warehousing Management Activities on Profitability of Cattle Dealers in Selected Cattle Markets in Lagos State, Nigeria

The Journal of Social Sciences Research ◽

10.32861/jssr.512.1875.1884 ◽

2019 ◽

pp. 1875-1884

Author(s):

Dr. Onu C. A. ◽

Dr. Akinlabi B. H. ◽

Alli S. A. ◽

Dr. Soetan T. A. ◽

Dr. Akpa V. A.

Keyword(s):

Information Flow ◽

Structural Equation ◽

Logistics Management ◽

Meat Production ◽

P Value ◽

Management Information ◽

Cattle Markets ◽

Lagos State ◽

Logistics management is an essential ingredient for organizations in gaining higher profitability. The goal of logistics management was to optimize the number, size, and geographical arrangement of plant and warehouse facilities, select transportation methods, and control distribution costs. There has been shortfall in the supply of cattle and its products due to the considerable spatial separation of production area from consumption area and other ancillary factor. Also, most livestock/cattle supplier in Nigeria do not employed effective logistics management which in turn negatively affect meat/cattle delivery to their customers, inventories, and profit performance. This study examined the effect of management information flow and warehousing management activities on profitability of cattle dealers in selected markets in Nigeria. This study employed descriptive survey design. The target population comprised 4, 248 cattle dealers across the eight approved Abattoir/ markets in Lagos State. A multi-stage sampling technique was adopted to select the sample size of 437. A close-ended well-structured survey questionnaire was adapted, validated and used for collecting data for the study. The Cronbach’s alpha coefficients for the constructs were 0.931. The response rate to the 437 copies of the questionnaire administered was 82.7%. Data were analyzed using structural equation model (SEM). Findings revealed that management of information flow had significant positive effect on the profitability of cattle dealers in selected cattle markets in Lagos State (β= 0.269, t=5.450, p-value<0.05). Warehousing management activities had significant positive effect on the profitability of cattle dealers in selected cattle markets in Lagos State β=0.391, t=9.085, p<0.05). The study concluded that logistics management had significant and positive effect on the profitability of cattle dealers in selected markets in Lagos State. It was recommended that internal structure and systems that allow free and timely flow of information between cattle dealers and primary producers/cattle farmers should be put in place. Further, there should provision adequate linkage between the different players involved in the meat production/ processing value chain. Also, a strategic approach to logistics management through embracing modern technology and employee training is recommended.

The Effect of Innovation, Promotion, and Quality of Products on Consumer Loyalty with Satisfaction as Intervening Variables (Case Study Costumer PT. Mandom In Surabaya)

Quantitative Economics and Management Studies ◽

10.35877/454ri.qems320 ◽

2021 ◽

Vol 2 (3) ◽

pp. 206-213

Author(s):

Rega Irsa Irawan ◽

Sengguruh Nilowardono

Keyword(s):

Customer Satisfaction ◽

Product Quality ◽

Consumer Satisfaction ◽

P Value ◽

Consumer Loyalty ◽

Quality Of Products ◽

This study aims to determine the effect of innovation, promotion, product quality on consumer loyalty with customer satisfaction as intervening. This research method uses quantitative with OLS analysis tools. The research instrument was a questionnaire with 75 samples of Gastby product consumers. The results of the study prove that Innovation has positive significant effect on consumer satisfaction as evidenced by the results of t value of 4.457 with p-value of 0.00, Innovation has significant positive effect on consumer loyalty as evidenced by the results of t value of 8.897 with p-value amounting to 0,000, promotion does not have a significant positive effect on customer satisfaction t value of 0.421 with a p-value of 0.674, promotion does not have a significant positive effect on consumer loyalty as evidenced by the result of t of 1,277 with a p-value of 0,202, quality the product has significant positive effect on customer satisfaction as evidenced by the results of t table (1.666) and p-value smaller than 0.05, product quality has significant positive effect on loyalty consumer as evidenced by the results of this value greater than t table (1.666 ) and p-value is smaller than 0.05 consumer power has an effect on consumer loyalty as evidenced by the results of t value of 4.689 with a p-value of 0.00.

The Impact of Product, People, Process Dan Physical Evidence on Customer Loyalty at PT. Samudera Shipping Services - Surabaya

JMM17: Jurnal Ilmu Ekonomi dan Manajemen ◽

10.30996/jmm17.v1i01.312 ◽

2014 ◽

Vol 1 (01) ◽

Author(s):

* Mukhsinah

Keyword(s):

Customer Loyalty ◽

Marketing Mix ◽

Partial Least Square ◽

Equation Modeling ◽

Product Price ◽

Physical Evidence ◽

Study Results ◽

The Impact ◽

This study aims to determine the effect of product, people, process and physical evidence on customer loyalty St PT. Samudera Shipping Services - Surabaya. The variables used in this study are the independent variable ( X ) consisting of the Product ( X1 ) , People ( X2 ) , Process ( X3 ) , and Physical Evidence and the dependent variable ( Y ) that is customer loyalty. The theory used is Kotler & Keller ( 2009 ) marketing mix refers to the concept of the traditional marketing mix consists of 4Ps , namely product , price , place / location and promotion expanded with the addition of non- traditional elements , namely people , physical facilities and processes to be seven elements (7P) . However, the study was taken 4 P, which are product, people, process and physical evidence. And the Sheth theory on Tjiptono (2012:482) customer loyalty is a deeply held commitment to re- buy or subscribe to a product / service consistently preferred in the future, giving rise to a series of purchase of the product or the same product over and over, despite situational influences and marketing efforts have the potential to cause switching behavior to similar competitors. This study of causal research is looking for a research and describe the relationship (cause and effect) and the effect of study variables to be concluded (Maholtra , 2005 , p.100 ) . The population that will be used and examined in this study are customers of PT. Samudera Shipping Services Branch Office Surabaya in 2011-2013. Data analysis techniques used in this research is to use the method of Structural Equation Modeling (SEM) with software Smart PLS (Partial Least Square). The study results showed that the product variable significant positive effect on loyalty , the value of t - statistic greater than 1.96 indicates that 3,020 . These results indicate that the first hypothesis , H1 : Product effect on loyalty , is accepted . For people variable has no effect on customer loyalty , the value of t - statistics that show less than 1.96 which is 1,163 . So the second hypothesis ( H2 ) "The effect on customer loyalty " , be rejected . Process Variables significant positive effect on customer loyalty , the value of t - statistic greater than 1.96 indicates that 2,420 . These results indicate that the third hypothesis ( H3 ) " Process effect on customer loyalty " stated diterima.Variabel physical evidence significant positive effect on customer loyalty , the value of t - statistic greater than 1.96 indicates that 5,335. These results indicate that the fourth hypothesis ( H4 ) " Physical evidence effect on customer loyalty " , is accepted.Keyword : product, people, process ,physical evidence, customer loyalty

FAKTOR PENENTU KUALITAS AUDIT MELALUI ANALISIS VARIABEL PROFESIONALISME, KOMPETENSI DAN INDEPENDENSI AUDITOR

KRISNA Kumpulan Riset Akuntansi ◽

10.22225/kr.12.2.2680.205-217 ◽

2021 ◽

Vol 12 (2) ◽

pp. 205-217

Author(s):

I Made Purba Astakoni ◽

I Wayan Wardita ◽

Ni Made Satya Utami ◽

Ni Putu Nursiani

Keyword(s):

Goodness Of Fit ◽

Audit Quality ◽

Auditor Independence ◽

Partial Least Square ◽

Least Square ◽

Coefficient Of Determination ◽

P Value ◽

Research Subjects ◽

This study has several objectives: 1) to determine and analyze the effect of auditor professionalism on audit quality; 2) to determine and analyze the effect of auditor competence on audit quality; 3) to identify and analyze the effect of auditor independence on audit quality. This research was conducted in several public accounting firms in Denpasar City with the research subjects being all auditors. The sample in this study were all auditors in Denpasar City as many as 112 people. Data collection techniques used were interviews with questionnaires with closed multiple choice. In this study, data analysis used the Partial Least Square (PLS) approach. The results of the study found that the overall strength of the model by looking at the coefficient of determination, Q-Square Predictive Relevance and Goodness of Fit (GoF) were declared very good. The first hypothesis, which states that auditor professionalism has a significant positive effect on audit quality. In testing, it was found that the professionalism of the auditors had a negative effect with a p-value below the specified standard, it means that hypothesis 1 (H1) cannot be accepted. Second hypothesis. which states that auditor competence has a significant positive effect on audit quality. In testing, it was found that the auditor's competence had a positive effect with a p-value above the set standard, it means that hypothesis 2 (H2) can be accepted. The third hypothesis, which states that auditor independence has a significant positive effect on audit quality. In testing, it was found that the auditor's independence had a positive effect with a p-value above the set standard, it means that hypothesis 3 (H3) can be accepted.

Loyalitas Nasabah pada Bank Papua Cabang Yogyakarta

Benefit Jurnal Manajemen dan Bisnis ◽

10.23917/benefit.v3i1.5905 ◽

2018 ◽

Vol 3 (1) ◽

pp. 53

Author(s):

Nevri Bayage Bayage ◽

Dyah Sugandini ◽

Purbudi Wahyuni

Keyword(s):

Data Analysis ◽

Hypothesis Testing ◽

Survey Research ◽

Customer Loyalty ◽

Analytical Tool ◽

Switching Barriers ◽

This study aims to analyze the factors that affect customer loyalty to customers of Bank Papua Branch Yogyakarta. Customer loyalty in this research is influenced by trust, switching barriers and bank image. Respondents in this study are all students who have savings in Bank Papua branch of Yogyakarta and domiciled in Yogyakarta. This research is a survey research by using questionnaires. The analytical tool used for hypothesis testing is SEM-PLS. The results of data analysis show that trust has a significant positive effect on switching barriers and image. Trust has no significant effect on loyalty. Switching barriers affect loyalty. The image is not proven to have a significant effect on loyalty.