How communication technology helps mitigating the impact of COVID-19 pandemic on individual and social wellbeing: Preliminary support for a compensatory social interaction model
The present study preliminary tested the compensatory social interaction model for individuals experiencing the Covid-19 pandemic. This original model comprises two distinct processes: expression of online emotions leads to post-traumatic growth, which can favor positive mental health and prosocial behaviors; and receiving online social support leads to increases in positive mental health, which can also favor prosocial behaviors. Adults living in Italy (n=1412) completed an online survey during the lockdown period in March 2020. Results showed that being more involved in expression of online emotions was associated with higher post-traumatic growth that in turn was associated with prosocial behaviors. Moreover, participants who perceived higher online social support were more likely to report higher positive mental health that in turn was associated with prosocial behaviors. Collectively, these two social interaction processes suggest that communication technologies appear to be critical resources in helping individuals cope with difficulties raised by the Covid-19 pandemic.