scholarly journals Opportunities and Challenges of Online Banking in Nepal

The Batuk ◽  
2021 ◽  
Vol 7 (2) ◽  
pp. 37-51
Author(s):  
Sanita Mastran

This descriptive study aims at exploring the challenges and opportunities of e-banking in the Nepalese banking sector. The required data are collected from bank employees by applying a self administered questionnaire, semi-structured interviews and the desktop research. The findings demonstrate that banks expand to e-banking services in order to remain competitive, to update themselves with new technological developments and to minimize transaction cost and to facilitate customers. The major challenges faced the e-banking customers are non-familiarity with advanced technology, internet connection problems, problems regarding security and privacy. These challenges have a negative influence on the adoption of e-banking services by customers in Nepal. To overcome the challenges, Nepalese banking industry should invest on adopting the most secured and trustworthy e-banking system and educating customers on the use and importance of e-banking regularly.

Author(s):  
Karigoleshwar .

In financial sector the banking industry is the largest player, has also been undergoing a major change. Today the banking industry is stronger and capable of withstanding the pressures of competition. Today, we are having a fairly well developed banking system with different classes of banks – public sector banks, foreign banks, private sector banks – both old and new generation, regional rural banks and co-operative banks with the Reserve Bank of India as the fountain Head of the system. In the banking field, there has been an unprecedented growth and diversification of banking industry has been so stupendous that it has no parallel in the annals of banking anywhere in the world. The banking industry has experienced a series of significant transformations in the last few decades. Among the most important of them is the change in the type of organizations that dominate the landscape. Since the eighties, banks have increased the scope and scale of their activities and several banks have become very large institutions with a presence in multiple regions of the country.' The paper examines the new trends in commercial banking. The present era the cashless transactions, E-cheques, mobile wallets. The paper attempts to present the emerging trends and its challenges that recently emerged in the banking sector with special emphasis on digitization. It will be useful to the academicians, banking and insurance personnel, students and researchers. Common readers also know the latest innovations in banking sector


Author(s):  
Gazal Punyani ◽  
Sourabh Sharma

Technology is entwined in almost every part of one's lives. Today's students are using more technology than ever before. Information technology has revolutionized every industry and especially the banking industry. Tremendous improvements in technology have taken place in the Indian banking sector. Among all, Mobile Banking (m-banking) is the recent phenomenon that changed country's banking system. Students, being considered as most technically knowledgeable make most use of mobile banking services among all the banking customers. Therefore, the focus is particularly towards the young students engaging in m-banking services and to evaluate the factors that influence them to adopt m-banking. The study considers extended Technology Adoption Model (TAM) to measure the impact of the factors on adoption of m-banking. For the study, data was collected through questionnaire from 217 students of Western Rajasthan. The result of this research would provide valuable information to service providers in order to improve their m-banking services.


2020 ◽  
pp. 127-132
Author(s):  
Sh. S. Sharipov

The issues of forming personnel capacity in the Republic of Tajikistan, in the context of the launch of the first Bank providing services in accordance with the principles of Islamic Finance have been considered. For the purpose of a comprehensive assessment of the situation, the experience of individual countries in this area of activity, as well as the experience of previous research, ware studied. Conclusions about the state and prospects of development of the Islamic banking system in the current conditions, as well as a description of a number of measures, the implementation of which will ensure the acceleration of formation of the necessary personnel capacity in the Republic of Tajikistan have been given. In particular, the proposed measures address the issues of creating a competitive personnel training system, improving the quality of banking services provided and customer satisfaction.


Author(s):  
М. С. Татар ◽  
Ю. А. Нужнова ◽  
К. М. Рябус

Formulation of the problem. In the last five years the number of insolvent banking institutions was reduced, however, the percentage of banks with foreign capital in the total number of banks was increased, which may affect the banking system stability and require a research of the positive and negative effects of foreign banks on Ukraine banking system. The aim of the research is analizing trends of the foreign capital presence in Ukraine banking sector and determination its positive and negative impact on Ukraine banking system. The subject of the research is the activity of foreign banks in Ukraine. The methods of the research: logical and meaningful method, method of comparison, methods of induction and deduction, etc. The hypothesis of the research. Existence of significant influence of foreign capital on Ukraine banking system. The statement of basic materials. The main tendencies of development of Ukrainian banks and place in ratings of state-owned banks and banks of foreign banking groups are analyzed. It has been found that according to different ratings, banks of foreign banking groups occupy the first leading five positions in the rating, while banks with state-owned shares occupy mostly middle positions. The positive and negative influence of the presence of foreign banks in the territory of Ukraine on the banking system of Ukraine is analyzed. The originality and practical significance of the research is determination the positive and negative impact of foreign capital banks on Ukraine banking system. Conclusions and perspectives of further research. Positive and negative influence of presence of foreign capital banks on the Ukraine banking system is analyzed, which is the basis for further research, in which it is planned to quantify the power of influence of individual banks with foreign capital on Ukraine banking system development, to determine the effectiveness of attracting foreign banking capital in Ukraine, to form a mechanism for admission of banks with foreign capital to the domestic banking services market.


2021 ◽  
Vol 1 (2) ◽  
pp. 57-62
Author(s):  
Amit Kumar Uniyal ◽  
Ravi Prasad

From its origins in the 18th century, the Indian banking sector has come a long way. The financial revolution resulted in the introduction of ATMs, debit and credit cards, NEFT, RTGS, and internet banking, among other things. However, technological developments around the world have put pressure on the banking sector to use better technology. This paper focuses on Uttarakhand Gramin Banks’ innovative banking services and its efforts made in uplifting the rural economy in Dehradun region of Uttarakhand. The study aims to investigate the effect of emerging technology on rural customer’s satisfaction level and the growth of the rural economy in the Dehradun area. Primary data was collected from the banks' customers and analyzed, yielding substantial results on the subject. The result shows that customers are not satisfied to an extent with the services of this bank and its efforts in enhancing the rural economy .The rural banks needs to enhance its services in terms of quality and provide effective banking services for rural development.


Author(s):  
Jarunee Wonglimpiyarat

This paper reports on the technological capabilities and learning of Thai banking system. It identifies innovation development of the system as it evolved and how the learning process took place. This study is based on a leading technological regime change literature and the results are based on the study of five commercial banks: Bangkok Bank, Siam Commercial Bank, Thai Farmers Bank (Kasikorn Bank), Krung Thai Bank, and Bank of Ayudhya. Mass automation of work procedures occurred during the 1960s and 1970s while the smart automation regime began in the early 1970s. The ways in which the banks improved their technological capabilities via electronic banking services is explored. The results also show that the use of technology in the mass automation regime is carried through to the smart automation regime, showing that the technological change in the banking sector is not revolutionary, but ocurred slowly, i.e. evoled via slow learing process.  


Upravlenie ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 101-111
Author(s):  
E. V. Vasilieva ◽  
A. Alhannash

The study is aimed at determining the level of electronic services provided in Syrian banks and identifying the level of their compliance with the trends of modern technological developments. The authors make the comparison of the Syrian banks with the best practices of using information technologies to provide their services by world banks that use the concept of electronic service.The study showed, that despite the banking sector in Syria is striving to be modern and improve along with technological developments, there is a significant reduction in the use of electronic banking. Syrian banks are required to adhere to a sufficient number of material and technical requirements to implement the concept of a real electronic service. Among the priority tasks the authors highlight the expansion of the use of electronic money in the country, the network of ATM machines, bank cards. However, in order to reach the level of global banks, it is important to move to a digital omnichannel development strategy.As an example of the implementation of ecosystem projects, the paper considers some of leading Russian companies that build their ecosystem around customers based on the principle of “Lifestyle Banking”. Based on Russian practice, the article presents a number of recommendations that will improve the electronic banking of Syria. This will allow the country not only to restore the banking system, but also give the opportunity to keep up with global technological advances, as well as compete with international banks.


2021 ◽  
Vol 2021 (69) ◽  
pp. 38-66
Author(s):  
حيدر كامل مجيد ◽  
أ. د. وحيدة جبر المنشد

The recent technological developments and innovations that have taken place at the international level have led to a revolution in the world of information and communications, and this is one of the most important features of the modern era that affected society and individuals began to deal on its basis because it harnesses modern technologies to give individuals new options that reduce time and effort and reduce the cost, and thus what I produce This development affected various economic, legal, social and cultural sectors, and since the banking sector is one of the most important economic sectors, therefore,it was affected by this development and this appeared through the development of traditional payment methods and their conversion to electronic payment methods. The Iraqi banking sector has witnessed, after the year 2003, an openness to the outside world through the use of modern banking technologies in providing services to customers in order to keep abreast of developments and developments in the international banking sector. Thus, Iraqi banks have sought to develop their services through the use of information technologies and the application of electronic payment systems and means in order to diversify the banking services it provides and to create new services as well as to increase the spread of banking services in addition to increasing the efficiency and effectiveness of banking work and increasing its profits, Thus, the research section was divided into three sections, as the first topic dealt with the nature and types of electronic payment methods. As for the second topic, it touched on the main components of the project to develop and modernize the payment system in Iraq. In the third topic, the factors affecting the spread of electronic payment methods in Iraq were discussed.


2020 ◽  
Author(s):  
Akinbode James Olalekan

Nigeria as a country has recorded significant efficiency in bank service delivery considering her history of banking services. This assertion reflects in the views of banking sector stakeholders in the country and foreign assessors. One milestone was the introduction and effective use of electronic banking system in the last two decades which eliminated hurdles overt with the conventional banking era. Today, banking activities in Nigeria are possible at any time of the day and anywhere without any stress. This is not to say that it has fully complied with global best practices as there are still pockets of complaints from stakeholders especially customers which have expressed dissatisfaction in the quality of banking services rendered to them. In spite of the level of customers’ dissatisfaction, bank service delivery is better than what it was, and the Nigerian banking sector is presently at the front burner in terms of banking service delivery in Africa. Although challenges of employees’ knowledge gaps, technology, inadequate legal framework, incompetent manpower and staff improper attitude remain contentious in the Nigerian banking system, efforts from stakeholders especially the regulator to eliminate these challenges would bring about improved banking service delivery in Nigeria and make it close to global best practices, if not achieve it.


Author(s):  
Wesal M. Aldarabseh

Providing quality services is a key element to compete in the banking industry. Islamic banks showed significant expansion in the past decades worldwide.  In the current study, customer satisfaction towards services provided by Islamic banks in Almadinah city, Saudi Arabia was investigated. A total of 292 customers of full-fledged Islamic banks were recruited in the study. Customer satisfaction was measured using a self-administered questionnaire. The results showed acceptable levels of customer satisfaction toward Islamic banking services (85%). In addition, personnel, image, reliability, and compliance with Islamic law were the most important service dimensions that affect customer satisfaction. Finally, gender differences were noticed with respect to customer satisfaction with females seemed to be less satisfied than males. The present findings provide positive feedback to the Islamic banking sector in Almadinah city to improve customer satisfaction of their services.


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