scholarly journals Student Satisfaction as a Performance Indicator of Higher Education Institution

2019 ◽  
Vol 11 (2) ◽  
pp. 67-76 ◽  
Author(s):  
Aleksandra Nastasić ◽  
Koviljka Banjević ◽  
Dragana Gardašević
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Performance Management ◽  
Performance Indicator ◽  
Education Institution ◽  
Educational Process ◽  
Hierarchical Regression ◽  
Total Quality ◽  
Higher Education Institution ◽  
Performance Measurement Systems

Modern performance measurement systems include customer satisfaction as an important performance indicator. From the standpoint of the Higher Education Institution (hereinafter HEI) in Serbia, key performance indicators are quality indicators used to assess the current situation; to identify service failures and to take on service recovery; to improve total quality of the institution and to determine the future development of the institution. In increasingly competitive and dynamic educational environment, the management of a HEI is aware of the importance of student satisfaction in the context of student motivation and retention, recommendations to potential freshmen, recruiting efforts and funding, as well as performance management. There are numerous direct and indirect indicators of student satisfaction. The main objective of this paper is to identify the parameters of educational process and non-teaching support that have the greatest impact on student satisfaction. Data analysis, conducted in this paper, provide information on the degree of student satisfaction and possible improvements in this area. This study uses standard and hierarchical regression to examine possible causes of student satisfaction. It is based on answers of 1541 students of the College of Professional Studies – Belgrade Polytechnic, collected during a four-year research.

The Correlation between Servqual Dimensions and Student Satisfaction

2021 ◽  
Vol 7 (2) ◽  
pp. 7
Author(s):  
Nur Zihan Abd Rashid ◽  
Tuan Nur Athirah Nabilah Tuan Ismail ◽  
Bibianah Thomas
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Learning Experience ◽  
Sampling Technique ◽  
Education Institution ◽  
Primary Objective ◽  
Future Research ◽  
Higher Education Institution ◽  
New Findings

Service quality is a very crucial element in ensuring the competitiveness of various institutions. By having a good service quality, the reputation of the organization will enhance and thus become their added competitive advantage. In higher education institution, service quality is important to ensure the students whom are their primary stakeholders are able to have a good learning experience in which will then influence their satisfaction. The primary objective of this paper is to analyze the correlation between five elements in SERVQUAL dimensions (tangibility, reliability, responsiveness, assurance, empathy) and the student satisfaction. The questionnaires were distributed among the students in various faculties in UiTM Sabah by using convenience sampling technique and 250 questionnaires were managed to be collected for analysis. Overall, the result shows that the students are satisfied with service quality in UiTM Sabah. Specifically, all five SERVQUAL dimensions correlate with student satisfaction. Reliability, responsiveness and empathy dimensions have strong correlation with student satisfaction. Meanwhile, both tangibility and assurance have moderate correlation with student satisfaction. This study is hoped to contribute towards the new knowledge in the field of service quality especially in higher education institutions Future research is also proposed at the final section of this study to discover new findings from different perspectives of service quality. Keywords: servqual; students’ satisfaction; service quality; higher education institution; service delivery.

scholarly journals Academic Staff Perceptions toward Implementing Total Quality Management Principles

2016 ◽  
Vol 6 (3) ◽  
pp. 149
Author(s):  
Naail Mohammed Kamil ◽  
Loutfi Boulahlib ◽  
Mohammed Borhandden Musa ◽  
Shafeeq Hussain Vazathodi Al-Hudawi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Engagement ◽  
Academic Staff ◽  
Education Institution ◽  
Subjective Norms ◽  
Total Quality ◽  
Higher Education Institution ◽  
Academic Degree

Purpose-This study examines the attitude of academic staff in one higher education institution in Malaysia towards the implementation of total quality management principles, and how that affects the intention to implement total quality management in the university. It also highlights the impacts of several demographic variables on the implementation of total quality management in the university.Design/methodology/approach-The study used survey data drawn from 149 academic staff selected using stratified random sampling techniques. Regression analysis was used to analyse data.Finding-The findings demonstrate there is a positive significant correlation between attitude toward TQM implementation (customers and stakeholders, employee engagement and teamwork, continuous improvements and total degree of attitude) and the intention to practice TQM among sampled institution faculties.Concerning the correlation between the subjective norms and intention, the analysis manifests that there is no significant correlation between the subjective norms of TQM and the intention to practice TQM principles among institutional staff.Furthermore, the study also found that there are no significant differences in the attitude towards implementation of total quality managementprinciples due to the variables of gender, nationality, marital status, work experiences, the faculty and job positions with the exception of academic degree, where significant differences are shown.Value/originality-Since the study reports the understanding of academic staff of a higher education institution toward the implementation of total quality management principles, top management in the tertiary sector may find the findings and conclusions useful when planning for the implementation of total quality management principles.

scholarly journals PEDAGOGICAL CONDITIONS OF THE FORMATION OF SANITARY AND HYGIENIC CULTURE OF FUTURE ENGINEER-TEACHER IN THE FIELD OF FOOD TECHNOLOGIES IN THE EDUCATIONAL PROCESS OF HIGHER EDUCATIONAL INSTITUTION

2021 ◽  
pp. 64-71
Author(s):  
Nataliia Dubova ◽  
Viacheslav Liulchenko
Keyword(s):  
Higher Education ◽  
Free Choice ◽  
Educational Institution ◽  
Education Institution ◽  
Educational Process ◽  
Professional Activity ◽  
Higher Education Institution ◽  
Technical Problems ◽  
The Future ◽  
Effectiveness Of Training

The article reveals the problem of finding pedagogical conditions of the formation of a sanitary and hygienic culture of future engineer-teacher in the field of food technologies. The peculiarities of the formation of sanitary and hygienic culture in future specialists in the educational process of higher education are highlighted. They will provide the following pedagogical conditions: providing positive motivation of future engineer-teachers of food technologies to form sanitary and hygienic culture through updating introduction of interdisciplinary links with the relevant software and methodological support; introduction of the discipline of free choice; using the potential of industrial practice to gain experience in the formation of sanitary and hygienic culture.The transition of the state from a planned to a market economy requires an increase in the competitiveness of food production, so the future engineer-teacher in the field of food technologies must meet high requirements for the level of ability and willingness to act effectively in professional activities, which involves solving various socio-psychological, economic and technical problems with the possibility of introducing new educational technologies. Purposeful activity in the direction of rethinking the formed stereotypes, the search of new pedagogical approaches in terms of increase of own professional readiness and professional and personal qualities will allow the future engineer-teacher on completion of the higher education institution to possess a complex of engineering and pedagogical knowledge necessary for future productive professional activity. The effectiveness of training depends on the environment of the higher education institution and specific conditions for the educational process, i.e., to establish the level of readiness of the future engineer-teacher, it is necessary to determine the pedagogical conditions to ensure an effective educational process. Keywords: pedagogical conditions; sanitation; hygiene; culture; food technologies; engineer-teacher; a discipline of free choice; educational process; internship.

THE HISTORY OF PREPARING QUALIFIED LAWYERS IN UZBEKISTAN

2021 ◽  
Vol 4 (6) ◽  
pp. 83-90
Author(s):  
Ilyos A. Kholboyev ◽  
Keyword(s):  
Higher Education ◽  
Education Institution ◽  
Educational Process ◽  
Archival Data ◽  
Soviet Power ◽  
Higher Education Institution ◽  
General Picture ◽  
History Of ◽  
The One ◽  
Ruling Party

The article discusses the introduction of the process of training lawyers with higher education in Uzbekistan by the Soviet authorities. For the establishment and development of Soviet power in the country, as in other areas, the training of lawyers becamea necessity. Initial attempts to train lawyers, problems in the organization of the educational process and the general picture of the higher education institution were covered on the basis of available archival data. The policy of the Sovietstate on thetraining of lawyers was analyzed on the example of the first higher education institution in the country. The article also discusses the one-sided policy pursued by the ruling party in the training of lawyers, the establishment of political criteria for the admission of students and its consequences

Pedagogical Assistance to Moral Improvement of the Personality

2017 ◽  
Vol 5 (3) ◽  
pp. 37-43
Author(s):  
Корнилова ◽  
Victoria Kornilova
Keyword(s):  
Higher Education ◽  
Mass Communication ◽  
Education Institution ◽  
Moral Values ◽  
Educational Process ◽  
Higher Education Institution ◽  
Moral Improvement ◽  
Moral Aspect

article is devoted to a research of pedagogical assistance to moral improvement of the personality. The author describes the content of moral aspect of education of future bachelors of the communication directions of preparation at the higher school and emphasizes importance of the appeal to modern moral look of the graduate. In article forms and methods of pedagogical assistance to moral improvement of the personality in the conditions of federal higher education institution are offered. According to the researcher, the special attention is deserved by the questions connected with forming of professionally important moral values in the sphere of mass communication, which are a consequence of educational process, and creation of necessary pedagogical conditions

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