PENGARUH KUALITAS PELAYANAN, SUKU BUNGA, PROSEDUR KREDIT DAN ASURANSI KREDIT TERHADAP KEPUTUSAN PENGAMBILAN KREDIT PADA PT. BESS FINANCE BOGOR 2 TAHUN 2013-2015

2019 ◽  
Vol 11 (2) ◽  
pp. 1
Author(s):  
Rizki Ahmad Fauzi ◽  
Adi Hamidi
Keyword(s):  
Decision Making ◽  
Quality Of Service ◽  
Regression Analysis ◽  
Interest Rates ◽  
Multiple Regression Analysis ◽  
Research Method ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Credit Insurance

Purpose of this research was to find out whether there is influence of quality of service, interest rates, credit prosedure and credit insurance in credit decision making at PT. Bess Finance Bogor 2, either partially or simultaneously. The research method analyzed using multiple regression analysis. The results showed that for quality of service variable and interest rates variable have a positive influence and significantly of the credit decision making but at credit prosedure variable and credit insurance variable in testing this has no influence significantly in credit making decision. While simultaneously or together quality of service, interest rates, credit prosedure and credit insurance have a positive influence and significantly of the credit decision making at PT. Bess Finance Bogor 2. With coefficient of determination (adjusted R square) in the amount of 0,227 that indicates that amounting to 22,7 % of the credit decision making at PT. Bess Finance Bogor 2 influenced by quality of service, interest rates, credit prosedure and credit insurance, while the rest amounting to 77,3 % of the credit decision making influenced by other variable not examined in this study. Keywords : Credit decision making, of quality of service, interest rates, credit prosedure, credit insurance, partially, simultaneously

scholarly journals Strategi Peningkatan Kepatuhan Wajib Pajak kendaraan Bermotor di kantor Samsat Painan

Jurnal Ecogen ◽  
2020 ◽  
Vol 3 (2) ◽  
pp. 344
Author(s):  
Nora Susanti ◽  
Silvia Cania ◽  
Nilmadesri Rosya
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Multiple Regression Analysis ◽  
Research Method ◽  
Motor Vehicle ◽  
Sampling Technique ◽  
The One

This research is more towards a strategy in increasing motor vehicle taxpayer compliance in the Pesisir Selatan. Respondents in this study amounted to 75 people who are motor vehicle taxpayers in the Pesisir Selatan Regency and the sampling was done by accidental sampling technique. This research method uses multiple regression analysis and hypothesis testing with a t-test and f test. Compliance with motor vehicle taxpayers in the Pesisir Selatan is influenced by taxpayer awareness and service quality. Partially found that awareness of taxpayers and service quality affects the compliance of motor vehicle taxpayers. And it was found that service quality has the most influence in increasing taxpayer compliance. This means that by increasing the quality of service from the One Roof System office at Painan, it can increase the amount of regional revenue from motorized vehicle ownership.Keywords: compliance of motor vehicle taxpayers, taxpayer awareness, service quality

scholarly journals PENGARUH KUALITAS PELAYANAN JASA DAN HARGA TERHADAP LOYALITAS PELANGGAN PADA HOTEL PERMATA LAND RANTAUPRAPAT

2019 ◽  
Vol 4 (2) ◽  
pp. 125-134
Author(s):  
Pitriyani, Pitriyani
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Customer Loyalty ◽  
Hypothesis Test ◽  
Primary Data ◽  
Customer Commitment ◽  
Positive Results

Customer Loyalty is customer commitment toward a registered, services or suppliers(Company), based on a very positive attitude and reflected in the re-purchase consistent.Customer Loyalty can be affected by many factors including the quality of service and price.The object of this research is the Permata Land Rantauprapat Hotel. The purpose of thisresearch is to analyze the influence of service quality and price of customer loyalty in the HotelPrecious Land Rantauprapat . The population in this research is the consumers who stay inHotel Permata Land Rantauprapat . The sample in this research is 98 respondents. The typeof data is the primary. Data collection method using questionnaires. The analysis techniquesused is multiple regression. The results of multiple regression analysis between the quality ofservice to the customer loyalty get the positive results of 0.035 hkd and from the results of thehypothesis test using test - t shows the results of a significant number of 10.532 and sig. 0,003<a = 0.05. The results of multiple regression analysis between the price of consumersatisfaction obtain positive results of 0,734 and from the results of the hypothesis test using test– t shows the results of a significant number of 11.583 and sig. 0,000 <a = 0.05. This can beconcluded that the quality of service and prices have positive and significant impact oncustomer loyalty

scholarly journals The Relative Impact Of Competitiveness Factors And Destination Equity On Tourists Loyalty In Koh Chang, Thailand

2010 ◽  
Vol 9 (10) ◽  
Author(s):  
Panisa Mechinda ◽  
Sirivan Serirat ◽  
Nongluck Popaijit ◽  
Aurathai Lertwannawit ◽  
Jirawat Anuwichanont
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Natural Resources ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Destination Image ◽  
Relative Impact ◽  
Tourist Destination ◽  
Attitudinal Loyalty

The purpose of this study is to investigate the relative impact of competitiveness factors and destination equity on tourist’s loyalty toward Koh Chang (Chang Island) one of the famous tourist destination in Thailand). Multiple regression analysis indicated that attitudinal loyalty was mainly driven by destination equity (destination image and destination awareness). The competitiveness factors that significantly influence domestic tourists are (1) location of destination, (2) quality of service and (3) natural resources while the competitiveness factor that influence international tourists is natural resources.

Kualitas Pelayanan Islami Dan Kepuasan Nasabah Pada Bank Umum Syariah Di Jakarta

Liquidity ◽  
2018 ◽  
Vol 3 (1) ◽  
pp. 51-59
Author(s):  
Ambardi Juniawan
Keyword(s):  
Regression Analysis ◽  
Multiple Regression Analysis ◽  
Customer Service ◽  
Islamic Law ◽  
Positive Influence ◽  
Quality Service ◽  
Four Dimensions ◽  
Law Making ◽  
Confidence Rate

The syariah banking follows the Islamic law making its cultural background very different to the conventional banking. There is tight competition between the two banking systems in providing customer’s expectation with the best quality of customer service. To allow the syariah banking to win the competition against conventional banking, it is important to have the finest product strategy and quality service scheme in place. This research is using Multiple Regression analysis, resulting in four dimensions of quality service. They are assurance, reliability, tangible and empathy. These dimensions can influence positive customer’s satisfaction. Other dimension such as compliance cannot have positive influence on customer’s satisfaction. Statistically that not all variable of quality services demonstrate significant result. Dimension variable that demonstrates significant result is assurance, reliability, tangible and empathy, while compliance and responsiveness does not have significant result and only reach the confidence rate of 95 %.

scholarly journals Pengaruh Kualitas Pelayanan Account Representative (Ar) Terhadap Kepuasan Dan Kepatuhan Wajib Pajak Badan (Studi Pada Perusahaan Makanan Di Kota Malang)

2013 ◽  
Vol 4 (2) ◽  
pp. 119
Author(s):  
Ajeng Rachma Pertiwi ◽  
M. Khoiru Rusydi
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Data Analysis ◽  
Regression Model ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Significant Influence ◽  
Quality Service

AbstractThe objective of this research is to know influence between account representative quality service as an evidence of administration modernization of taxation with the taxpayer satisfaction and the taxpayer compliance. Quality of service was measured based on tangibles, reliability, responsivness, assurance, and empathy responder. Method applied for data analysis used multiple regression analysis. Analysis result of regression model I indicated tangibles, reliability, responsivness, assurance, and empathy variables had no a significant influence to satisfaction of taxpayer. While partially regression model II indicated that tangibles, reliability, responsivness, and empathy variables didn't have significant effect to taxpayer compliance, and assurance variable has an significant effect to taxpayer compliance. This thing means that taxpayer compliance was influenced by assurance variable. If satisfaction and compliance of taxpayer increased, receiving of tax will increase.

scholarly journals KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI RSUD MOROWALI KECAMATAN BUNGKU TENGAH

2020 ◽  
Vol 3 (2) ◽  
pp. 135-144
Author(s):  
Adriansyah Adriansyah ◽  
Syamsul Bachri Daeng Parani ◽  
Ira Nuriya Santi
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Sample Size ◽  
Multiple Regression Analysis ◽  
District Hospital ◽  
Research Use ◽  
Physical Evidence

This study aims to determine and analyze the influence of service quality consisting of Physical Evidence, Empathy, Reliability, Responsiveness and Guarantee to patient satisfaction In Morowali District Hospital Central Bungku. The problem in this research is whether the service quality consisting of Physical Evidence, Empathy, Reliability, Responsiveness and Guaranteed simultaneously and partially have a significant effect on patient satisfaction In Morowali District Hospital of central Bungku. Based on that opinion, the sample size is 15 (5 1) 15 (6) 90. To prove the hypothesis, the research use multiple regression analysis. From the results of the study found that simultaneously the quality of service significantly influence patient satisfaction In Morowali District Hospital Central Bungku. This means that the variables of Physical Evidence, Empathy, reliability, partially significant effect on patient satisfaction variable, name Response Power and Assurance partially have no significant effect on patient satisfaction. Penelitian ini bertujuan mengetahui dan menganalisis pengaruh kualitas pelayanan yang terdiri atas Bukti Fisik, Empati, Kehandalan, Daya Tanggap dan Jaminan terhadap kepuasan pasien Di RSUD Morowali Kecamatan Bungku Tengah. Permasalahan dalam penelitian ini adalah apakah kulitas pelayanan yang terdiri dari Bukti Fisik, Empati, Kehandalan, Daya Tanggap dan Jaminan secara simultan dan parsial berpengaruh signifikan terhadap kepuasan pasien Di RSUD Morowali Kecamatan Bungku Tengah. Berdasarkan pendapat tersebut maka besar sampel adalah 15 (5+1) 15 (6) 90. Untuk membuktikan Hipotesis tersebut, penelitian menggunakan analisis regresi berganda. Hasil penelitian ditemukan bahwa secara simultan kualitas pelayanan berpengaruh signifikan terhadap kepuasan pasien Di RSUD Morowali Kecamatan Bungku Tengah. Artinya variabel Bukti Fisik, Empati, kehandalan, secara parsial berpengaruh signifikan terhadap variabel kepuasan pasien, namaun Daya Tanggap dan Jaminan secara parsial tidak mempunyai pengaruh signifikan terhadap kepuasan pasien.

scholarly journals Factors Affecting Students’ Decisions Choosing SMA Maitreyawira Batam

2017 ◽  
Vol 3 (2) ◽  
pp. 172
Author(s):  
Emi Lestari
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Significant Influence ◽  
Factors Affecting ◽  
Independent Variables ◽  
Independent Variable

<p>This study examines the quality of service that includes variable Reliability, Responsiveness, Assurance, Empathy and Evidence Direct (Tangible) partially and simultaneously affect the decision of students to choose SMA Maitreyawira Batam. The method of multiple regression analysis used by the researcher is to know and examine how big influence of independent variable which numbers two or more. Multiple regression analysis is used to know the influence of independent variables on dependent variable. The number of samples of this research is 110 students of SMA Maitreyawira Batam. The result of the research shows that there is significant influence of service quality with variable of reliability, responsiveness, assurance, empathy and tangible to student decision to choose SMA Maitreyawira Batam.</p>

scholarly journals PENGARUH STRATEGI PEMASARAN DAN KUALITAS PELAYANAN TERHADAP PENINGKATAN PENJUALAN DI PT. AYU INDAH GROUP CABANG PACIRAN LAMONGAN

2020 ◽  
Vol 12 (2) ◽  
pp. 172-184
Author(s):  
M Hafidh Nasrullah ◽  
Muhammad Faizin
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Quantitative Research ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Coefficient Of Determination ◽  
Influence Strategy ◽  
The Past ◽  
Research Population

The problem that is known to be related to customer loyality in the PT. Ayu Indah Lamongan is the fluctuation in sales in the past three months. This study aims to influence Strategy marketing and Quality of service on Increased sales in the PT. Ayu Indah Lamongan which is on Jl. Raya Deadles No. 35, Paciran, Lamongan. This research is a survey with quantitative research, population and sample of this study were 60 respondents who bought airplane, car rental etc.  in the PT. Ayu Indah Lamongan, data colllection using interviews and questionnaires. Analysis of the data used is the validity test, multiple linear regression analysis, hypothesis testing and the coefficient of determination R2 test.  

scholarly journals PENGARUH MODERNISASI ADMINISTRASI PERPAJAKAN TERHADAP KEPUASAN WAJIB PAJAK PADA KANTOR PELAYANAN PAJAK PRATAMA BANDUNG BOJONAGARA

2015 ◽  
Vol 7 (2) ◽  
pp. 13
Author(s):  
Welly Surjono
Keyword(s):  
Regression Analysis ◽  
Research Method ◽  
Hypothesis Test ◽  
Regulatory Reform ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Tax Administration ◽  
Administration System ◽  
Data Collection Technique ◽  
Test Result

Abstract. The product of tax regulatory reform is the modernization of tax administration. Modernization of tax administration, among others, includes changes in the original organizational structure based on the type of tax into a function, applying integrated tax administration system that can monitor the process of service, so that services can be done quickly, transparently, and accountability, so Taxpayers will be faster and create satisfaction to Taxpayer in order to fulfill its obligations in this case reporting and payment of tax. Identification of problems discussed in this paper is how the modernization of tax administration, how taxpayer satisfaction and how much influence the modernization of tax administration on taxpayer satisfaction at the Tax Office Primary Bandung Bojonagara. The research method used is descriptive and associative with data collection technique is done is questioner. While the analysis used is regression analysis, correlation coefficient, coefficient of determination and t test hypothesis. The research results can be seen that the implementation of tax administration modernization on taxpayer satisfaction yields r = 0.976, which indicates that there is a very strong and positive influence. Determination analysis yields Kd = 95.3%. This means that the modernization of tax administration gives an influence on taxpayer satisfaction of 95.3% while the rest of 4.7% taxpayer satisfaction is influenced by other factors. Hypothesis test result t count = 44,530> t table = 1,980, hence Ho refused and Ha accepted, meaning there is influence between tax administration modernization to Satisfaction of Taxpayer at KPP Pratama Bandung Bojonagara.Keywords. modernization; administration; taxation; taxpayer satisfaction Abstrak. Produk dari pembaharuan peraturan perpajakan adalah adanya modernisasi administrasi perpajakan. Modernisasi administrasi perpajakan antara lain meliputi perubahan struktur organisasi yang semula berdasarkan jenis pajak menjadi fungsi, menerapkan sistem administrasi perpajakan terpadu yang dapat memonitor proses pelayanan, sehingga pelayanan dapat dilakukan dengan cepat, transparan, dan akuntabilitas, sehingga Wajib Pajak akan lebih cepat dan menciptakan kepuasan kepada Wajib Pajak dalam rangka memenuhi kewajibannya dalam hal ini pelaporan dan pembayaran pajak. Identifikasi masalah yang dibahas dalam penulisan ini adalah bagaimana modernisasi administrasi perpajakan, bagaimana kepuasan Wajib Pajak dan seberapa besar pengaruh modernisasi administrasi perpajakan terhadap kepuasan Wajib Pajak pada Kantor Pelayanan Pajak Pratama Bandung Bojonagara. Metode penelitian yang digunakan adalah deskriptif dan asosiatif dengan teknik pengumpulan data yang dilakukan adalah kuesioner. Sedangkan analisis yang digunakan adalah analisis regresi, koefisien korelasi, koefisien determinasi dan hipotesis uji t. Hasil penelitian dapat diketahui bahwa pelaksanaan modernisasi administrasi perpajakan terhadap kepuasan Wajib Pajak menghasilkan nilai r= 0,976, yang menunjukkan bahwa terdapat pengaruh yang kuat sekali dan positif. Analisis determinasi menghasilkan Kd=95,3%. Artinya modernisasi administrasi perpajakan memberikan pengaruh terhadap kepuasan Wajib Pajak sebesar 95,3% sementara sisanya sebesar 4,7% kepuasan Wajib Pajak dipengaruhi oleh faktor lain. Uji hipotesis menghasilkan t hitung = 44,530 > t tabel = 1,980, maka Ho ditolak dan Ha diterima, artinya terdapat pengaruh antara modernisasi administrasi perpajakan terhadap kepuasan Wajib Pajak di KPP Pratama Bandung Bojonagara.Kata Kunci. Modernisasi; administrasi; perpajakan; kepuasan wajib pajak

scholarly journals Kepuasan Pasien Rawat Inap Ditinjau dari Kualitas Pelayanan, Harga dan Fasilitas di Lumajang

2019 ◽  
Vol 9 (1) ◽  
pp. 30-42
Author(s):  
Sukma Irdiana
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Linear Regression ◽  
Service Quality ◽  
Research Method ◽  
Coefficient Of Determination ◽  
Class Iii ◽  
Independent Variables ◽  
Variable Quality

The purpose of this study was to determine the effect of service quality, price and facilities on the satisfaction of class III inpatients, both partially and simultaneously. This research was conducted at Wijaya Kusuma Lumajang Hospital. The research method used in this study is Multiple Linear Regression. The results of this study indicate that partially the variable quality of service has a significant effect on the satisfaction of class III inpatients at Lumajang Wijaya Kusuma Hospital. Whereas for the price variable and facility variable there is no significant effect on the satisfaction of class III inpatients at Lumajang Wijaya Kusuma Hospital. From the results simultaneously, the variables of service quality, price and facilities have no significant effect simultaneously on the satisfaction of class III inpatients at Wijaya Kusuma Lumajang Hospital with a coefficient of determination (adjusted R2) obtained at 0.167. This means that 16.7% of patient satisfaction can be explained by independent variables, namely service quality, price and facilities, while the remaining 83.3% patient satisfaction is influenced by other variables not examined in this study. The limitations of this study are only examining the effect of variable service quality, price and facilities on patient satisfaction, while other variables that influence patient satisfaction are expected to be investigated by future researchers.

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