scholarly journals “There Is a Cat on Our Ward”: Inpatient and Staff Member Attitudes toward and Experiences with Cats in a Psychiatric Ward

2019 ◽  
Vol 16 (17) ◽  
pp. 3108
Author(s):  
Cora Wagner ◽  
Undine E. Lang ◽  
Karin Hediger
Keyword(s):  
Patient Satisfaction ◽  
Staff Member ◽  
Cross Sectional Study ◽  
Psychiatric Clinic ◽  
Psychiatric Ward ◽  
Structured Interviews ◽  
Design Data ◽  
Cross Sectional ◽  
Staff Members ◽  
Frequency Of Contact

The aim of this study was to investigate inpatient and staff member attitudes toward and experiences with ward cats, and identify possible mechanisms for how cats affect patient satisfaction in a psychiatric clinic. Thirty-three inpatients diagnosed with depression or psychosis residing on wards with and without cats and 17 staff members working on wards with cats participated in semi-structured interviews using a cross-sectional study design. Data analysis included descriptive statistics and correlations. The results showed that 17 out of 19 inpatients and all the staff members liked having a cat on their ward. Further, 12 out of 14 inpatients on wards without cats would like having a cat on their ward. Inpatient perceptions of the cat’s impact on the ward atmosphere correlated significantly with their emotional relationship with the cat (p = 0.015, r = 0.561), how often they saw the cat (p = 0.002, r = 0.676), and if they liked cats in general (p = 0.041, r = 0.486). Our results highlight the positive attitudes of inpatients and staff members toward ward cats and the potential of ward cats to enhance patient satisfaction. This influence might be mediated by factors such as the frequency of contact, the relationship between each patient and the cat, and each patient’s attitude toward cats in general.

scholarly journals The Effects of the Civility, Respect, and Engagement in the Workplace (CREW) Program on Social Climate and Work Engagement in a Psychiatric Ward in Japan: A Pilot Study

2021 ◽  
Vol 11 (2) ◽  
pp. 320-330
Author(s):  
Utako Sawada ◽  
Akihito Shimazu ◽  
Norito Kawakami ◽  
Yuki Miyamoto ◽  
Lisa Speigel ◽  
...  
Keyword(s):  
Work Engagement ◽  
Cross Sectional Study ◽  
Social Climate ◽  
Psychiatric Ward ◽  
Medical Doctors ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Staff Members ◽  
Utrecht Work Engagement Scale ◽  
Healthcare Settings

Background: Good social climate and high work engagement are important factors affecting outcomes in healthcare settings. This study observed the effects of a program called Civility, Respect, and Engagement in the Workplace (CREW) on social climate and staff work engagement in a psychiatric ward of a Japanese hospital. Methods: The program comprised 18 sessions installed over six months, with each session lasting 30-min. Participation in the program was recommended to all staff members at the ward, including nurses, medical doctors, and others, but it was not mandatory. A serial cross-sectional study collected data at four time-points. Nurses (n = 17 to 22), medical doctors (n = 9 to 13), and others (n = 6 to 10) participated in each survey. The analysis of variance was used to evaluate the changes in the following dependent variables, the Essen climate evaluation schema (EssenCES), the CREW civility scale, and the Utrecht work engagement scale (UWES) over time. Result: We found no significant effects. The effect size (Cohen’s d) for EssenCES was 0.35 from baseline to post-installation for all staff members. Effect sizes for EssenCES for medical doctors and UWES for nurses were 0.79 and 0.56, respectively, from baseline to post-program. Conclusions: Differences in social climate and work engagement among Japanese healthcare workers between the baseline and post-installation of the CREW program were non-significant.

scholarly journals Hubungan Mutu Pelayanan Terhadap Kepuasan Pasien: Studi Kasus Pasien Rawat Inap Rumah Sakit Umum Kabupaten Bombana 2021

2021 ◽  
Vol 5 (2) ◽  
pp. 221-230
Author(s):  
Salfia Salfia ◽  
Sartiah Yusran ◽  
Juminten Saimin
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
District General Hospital ◽  
Cross Sectional Study ◽  
Quality Model ◽  
Design Data ◽  
Cross Sectional ◽  
Physical Evidence ◽  
A Value ◽  
Study Results

This study analyzes Patient Satisfaction at the BLUD General Hospital Bombana Regency in terms of service quality model aspects (reliability, assurance, physical evidence, attention, and responsiveness. This research is a quantitative study with a cross-sectional study design—data collection techniques using a questionnaire. The results showed a significant relationship between reliability, assurance, tangibles, empathy, and responsiveness with patient satisfaction with a value (ρ value = 0.000 <0.05). From the study results, it was concluded that from the aspect of reliability, assurance, physical evidence, attention, and responsiveness of officers in providing services and education to patients at the BLUD of Bombana District General Hospital, it could affect the level of patient satisfaction. In this study, assurance and empathy become the dominant criteria for assessing patient satisfaction

scholarly journals The unnecessary suffering and abuse caused by healthcare professionals needs to stop: A study regarding experiences of abuse among female patients in a general psychiatric setting

2017 ◽  
Vol 5 (4) ◽  
pp. 59 ◽  
Author(s):  
Karin Örmon ◽  
Ulrica Hörberg
Keyword(s):  
Health Care ◽  
Health Services ◽  
Healthcare Professionals ◽  
Well Being ◽  
Cross Sectional Study ◽  
Psychiatric Clinic ◽  
Design Data ◽  
Cross Sectional ◽  
Female Patients ◽  
Almost All

Objective: Healthcare, from a caring science perspective, aims to support the patients’ health processes. All healthcare is, however, not experienced as being caring by the patients. Consequences of abuse in healthcare (AHC) services have effects on the patients’ health and well-being. The aim of this study was to explore experiences of abuse from healthcare professionals among female patients in a general psychiatric clinic.Methods: In the cross-sectional study design, data from female patients receiving outpatient or inpatient care at a general psychiatric clinic about their experiences of abuse were gathered by using the NorVold Abuse Questionnaire (NorAQ) Descriptive statistics were used to describe experiences of abuse in the health care sector.Results: Fifty-six women reported abuse by healthcare professionals. Being offended or grossly degraded while visiting health services, was experienced by almost all the women (n = 50). Experiences that a “normal” event while visiting health services suddenly became a really terrible and insulting experience, without fully knowing how this could happen was experienced by 38 women in the study. During their current care episode at the general psychiatric clinic a majority of the female patients chose not to reveal their experiences of abuse in the health care sector (n = 34).Conclusions: The fact that patients experience suffering and abuse from healthcare professionals is a serious problem that needs to be highlighted and discussed within all healthcare contexts. Attention needs to be paid to the suffering and abuse that is related to encounters and relationships between patients and healthcare professionals.

scholarly journals Factors affecting patient satisfaction with the psychiatric ward round: retrospective cross-sectional study

2009 ◽  
Vol 33 (8) ◽  
pp. 295-298 ◽  
Author(s):  
Peter Lawrence Zaki Labib ◽  
Lisa Brownell
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Response Rate ◽  
Cross Sectional Study ◽  
Ward Round ◽  
Psychiatric Ward ◽  
Sectional Study ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Standard Clinical Practice

Aims and MethodA questionnaire was distributed to patients in a psychiatric hospital in Birmingham, UK, to identify the factors that affect their satisfaction with the ward round.ResultsThe questionnaire was completed by 42 patients (53% response rate). Waiting time was the only variable to be significantly correlated with total score of patient satisfaction. Regression analysis also identified diagnosis and patients meeting their consultant before the first ward round as significant predictors of patient satisfaction.Clinical ImplicationsReducing waiting time and ensuring that the consultant meets the patient before the first ward round would make a significant improvement to the in-patient experience, without causing much disruption to standard clinical practice.

scholarly journals Quality of Care: View of Patient Satisfaction with Physiotherapy in Government and Private Settings in Dhaka, Bangladesh

2013 ◽  
Vol 7 (2) ◽  
pp. 71-74 ◽  
Author(s):  
Sheikh Jamal Hossain ◽  
Jannatul Ferdousi ◽  
Manaj Kumar Biswas ◽  
Nageeb Mahfuz ◽  
Gonopati Biswas
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Cross Sectional Study ◽  
Demographic Characteristics ◽  
College Hospital ◽  
Cross Sectional ◽  
Staff Members ◽  
Level Of Satisfaction ◽  
The Government ◽  
American Physical

Patients' satisfaction plays an important role to attract patients for health services. It has not been closely monitored in  physiotherapy; limited studies exist in this area of allied health services. The objective of the study was to determine  the level of satisfaction of patients at the government and private hospitals in Dhaka and to compare between two facilities. This descriptive type of cross-sectional study was carried out with patients who sought physiotherapy care at the outdoor of Physical Medicine Department of the Dhaka Medical College Hospital (DMCH) and the Centre for  Rehabilitation of Paralyzed (CRP), Mirpur, Dhaka. In total, 150 patients - 75 from each setting were interviewed. Appropriate research instruments comprising a structured and semi-structured questionnaire developed by the American Physical Therapy Association (APTA) were administered by interviewers to collect data. To find out any association among the socio-demographic characteristics, chi-squire test was applied, and the level of satisfaction was measured in percentages to compare between the two settings (government and private). Patients attendance differ  because different socio-demographic characteristics and location of physical health problem in two hospital. Location  of the hospital, privacy of patients, behaviour of staff members, physical qualities of hospitals (cleanliness, light, ventilation, etc.) had more than 10% variation in the level of satisfaction between the two settings. So, patient satisfaction with physiotherapy is higher in private setting than that in government setting in Dhaka. DOI: http://dx.doi.org/10.3329/fmcj.v7i2.13502 Faridpur Med. Coll. J. 2012;7(2):71-74

scholarly journals Perception of the health surveillance users on the health electronic surveillance network (HESN), Saudi Arabia, 2016

2021 ◽  
Vol 96 (1) ◽  
Author(s):  
Zayid K. Almayahi ◽  
Fahad Alswaidi ◽  
Abdullah Alzahrani
Keyword(s):  
User Satisfaction ◽  
Cross Sectional Study ◽  
General Level ◽  
Electronic Surveillance ◽  
Surveillance Network ◽  
Design Data ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Composite Scores ◽  
And Control

Abstract Background The established aim of the Saudi Health Electronic Surveillance Network (HESN) is to support the prevention and control of different health events, and to facilitate the delivery of other public health programs. This study aims to evaluate the perceptions of active HESN users regarding its general performance through five major components: practicability, design, data and communication, technical support, and general impression. Methods A cross-sectional study was conducted in 2016 using a sample of active HESN users. Out of 1535 active users, 700 were randomly selected. A predesigned electronic questionnaire was sent to each participant via email which was completed by 485 participants. Different composite scores were calculated and compared to the sociodemographic and other technical variables. Results The mean age of the participants was 36.92 ± 9.12 (24–65 years), and 57.8% of the sample were male. Riyadh and the KSA’s eastern province represented the highest two regions of participation, at (18.4%) and (14.2%) participants, respectively. About 70.8% were generally satisfied with HESN, while 86.6%% believed that it is better than the traditional paper-work system. Participants who used to work more frequently expressed more level of satisfaction compared to those with minimal use per week or month (P ≤ 0.001). Internet speed displayed a significant association with the general level of satisfaction with HESN (P < 0.001). Additionally, users who accessed HESN with the Google Chrome browser displayed higher levels of satisfaction when compared to users who relied on other browsers (P = 0.003). Conclusion Presently, the level of user satisfaction with HESN is reasonable. However, to achieve optimal outcomes for HESN usage, improvements should be considered.

scholarly journals Patient satisfaction and associated factors among psychiatry outpatients of St Paulo’s Hospital, Ethiopia

2020 ◽  
Vol 33 (1) ◽  
pp. e100120
Author(s):  
Kebebew Wogi Goben ◽  
Endalamaw Salelew Abegaz ◽  
Samuel Tolesa Abdi
Keyword(s):  
Patient Satisfaction ◽  
Associated Factors ◽  
Addis Ababa ◽  
Mental Healthcare ◽  
Sampling Technique ◽  
Good Health ◽  
Cross Sectional Study ◽  
P Value ◽  
Cross Sectional ◽  
Male Sex

BackgroundPatient satisfaction with mental healthcare service is recognised as an important integral part of measuring the outcomes and performance of clinical service delivery. It is not well studied in Ethiopia. Therefore, it is essential to improve service in the future.AimsTo assess patient satisfaction and associated factors among psychiatry outpatients at St. Paulo’s Hospital Millennium Medical College, Addis Ababa, Ethiopia.MethodsAn institutional-based cross-sectional study was conducted with consecutive sampling technique from May to June 2018. Data were collected using a Client Satisfaction Questionnaire (CSQ-8). Both bivariate and multivariate ordinal logistic regression analyses were used. Variables with p value <0.05 at multivariate analysis were considered statistically significant.ResultsA total of 589 participants were enrolled with a response rate of 98.2%. In regard to the magnitude of patient satisfaction, 50.3% (95% CI 46.0 to 54.2) were highly satisfied, 31.0% (95% CI 27.2 to 34.8) were satisfied, and 18.7% (95% CI 15.4 to 22.1) were dissatisfied. Male sex (adjusted OR (AOR) 2.30, 95% CI 1.57 to 3.36), inability to read and write (AOR 2.23, 95% CI 1.10 to 4.66), being unemployed (AOR 1.69, 95% CI 1.15 to 2.47), obtaining services for free (AOR 1.57, 95% CI 1.11 to 2.22), and availability of medication (AOR 1.62, 95% CI 1.13 to 2.23) were significantly associated with patient satisfaction.ConclusionsThe study showed that further improvements in patient satisfaction are required. Male sex, inability to read and write, being unemployed, obtaining services free of charge, and availability of medication were significantly associated with patient satisfaction. More than half of the participants were dissatisfied with the waiting time to receive services. The provision of services within a reasonable timeframe and meeting patient expectations are helpful for good health outcomes.

Measuring Parental Barriers to Childhood Immunizations: The Development and Validation of the Searching for Hardships and Obstacles to Shots (SHOTS) Instrument

2010 ◽  
Vol 18 (1) ◽  
pp. 26-35 ◽  
Author(s):  
Victoria P. Niederhauser
Keyword(s):  
Factor Model ◽  
Item Analysis ◽  
Temporal Stability ◽  
Psychometric Evaluation ◽  
Cross Sectional Study ◽  
Design Data ◽  
Cross Sectional ◽  
Childhood Immunizations ◽  
Reliability Estimates ◽  
Parental Barriers

There is a plethora of literature on barriers to immunizations; however, these studies lack standardization of measurement. The aim of this study was to develop and establish an initial psychometric evaluation of an instrument to measure parental barriers to childhood immunizations. This was a cross-sectional study design. Data analysis included descriptive statistics, reliability estimates, item analysis, and factor analysis. Six hundred and fifty-five participants completed the survey. The Searching for Hardships and Obstacles to Shots instrument was developed with 60 items and reduced to 23 items thorough multiple statistical computations; the best factor model was a three-factor solution (Access to Shots, Concerns About Shots, and Importance of Shots) with a total variance explained of 59.4%. The Cronbach’s alpha reliability estimates ranged from .86 to .93, and temporal stability was adequate (r = .85). This study supports exceptional initial psychometric properties of an instrument to measure parental barriers to childhood immunizations.

scholarly journals Shedding Light on the Direct and Indirect Impact of the COVID-19 Pandemic on the Lebanese Radiographers or Radiologic Technologists: A Crisis within Crises

Healthcare ◽  
2021 ◽  
Vol 9 (3) ◽  
pp. 362
Author(s):  
Rasha Itani ◽  
Mohammed Alnafea ◽  
Maya Tannoury ◽  
Souheil Hallit ◽  
Achraf Al Faraj
Keyword(s):  
Health And Safety ◽  
Cross Sectional Study ◽  
Knowledge Development ◽  
Sectional Study ◽  
Cross Sectional ◽  
Radiologic Technologists ◽  
Staff Members ◽  
Workplace Conditions ◽  
Novel Coronavirus ◽  
Effective Diagnosis

With the novel coronavirus disease 2019 (COVID-19) pandemic, the need for radiologic procedures is increasing for the effective diagnosis and follow-up of pulmonary diseases. There is an immense load on the radiographers’ shoulders to cope with all the challenges associated with the pandemic. However, amidst this crisis, Lebanese radiographers are also suffering from a socioeconomic crisis and record hyperinflation that have posed additional challenges. A cross-sectional study was conducted among registered Lebanese radiographers to assess the general, workplace conditions, health and safety, mental/psychologic, financial, and skill/knowledge development impacts. Despite applying an adapted safety protocol, institutions are neither providing free RT-PCR testing to their staff nor showing adequate support for infected staff members, thus causing distress about contracting the virus from the workplace. Aggravated by the deteriorating economic situation that affected the radiographers financially, they additionally suffer from severe occupational physical and mental burnout. Regardless of that, they used their free time during the lockdown for skill/knowledge development and have performed many recreational activities. This cross-sectional study highlighted the different ways the pandemic has impacted the radiographers: physically, psychologically, and financially. It aimed to shed light on what these frontline heroes are passing through in the midst of all these unprecedented crises.

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