scholarly journals Hubungan Mutu Pelayanan Terhadap Kepuasan Pasien: Studi Kasus Pasien Rawat Inap Rumah Sakit Umum Kabupaten Bombana 2021

2021 ◽  
Vol 5 (2) ◽  
pp. 221-230
Author(s):  
Salfia Salfia ◽  
Sartiah Yusran ◽  
Juminten Saimin
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
District General Hospital ◽  
Cross Sectional Study ◽  
Quality Model ◽  
Design Data ◽  
Cross Sectional ◽  
Physical Evidence ◽  
A Value ◽  
Study Results

This study analyzes Patient Satisfaction at the BLUD General Hospital Bombana Regency in terms of service quality model aspects (reliability, assurance, physical evidence, attention, and responsiveness. This research is a quantitative study with a cross-sectional study design—data collection techniques using a questionnaire. The results showed a significant relationship between reliability, assurance, tangibles, empathy, and responsiveness with patient satisfaction with a value (ρ value = 0.000 <0.05). From the study results, it was concluded that from the aspect of reliability, assurance, physical evidence, attention, and responsiveness of officers in providing services and education to patients at the BLUD of Bombana District General Hospital, it could affect the level of patient satisfaction. In this study, assurance and empathy become the dominant criteria for assessing patient satisfaction

scholarly journals The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

2020 ◽  
Vol 10 (1) ◽  
pp. 1-12
Author(s):  
Dwi Sitti Oktania
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
General Hospital ◽  
Inpatient Care ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Referral Center

Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and  service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.

scholarly journals “There Is a Cat on Our Ward”: Inpatient and Staff Member Attitudes toward and Experiences with Cats in a Psychiatric Ward

2019 ◽  
Vol 16 (17) ◽  
pp. 3108
Author(s):  
Cora Wagner ◽  
Undine E. Lang ◽  
Karin Hediger
Keyword(s):  
Patient Satisfaction ◽  
Staff Member ◽  
Cross Sectional Study ◽  
Psychiatric Clinic ◽  
Psychiatric Ward ◽  
Structured Interviews ◽  
Design Data ◽  
Cross Sectional ◽  
Staff Members ◽  
Frequency Of Contact

The aim of this study was to investigate inpatient and staff member attitudes toward and experiences with ward cats, and identify possible mechanisms for how cats affect patient satisfaction in a psychiatric clinic. Thirty-three inpatients diagnosed with depression or psychosis residing on wards with and without cats and 17 staff members working on wards with cats participated in semi-structured interviews using a cross-sectional study design. Data analysis included descriptive statistics and correlations. The results showed that 17 out of 19 inpatients and all the staff members liked having a cat on their ward. Further, 12 out of 14 inpatients on wards without cats would like having a cat on their ward. Inpatient perceptions of the cat’s impact on the ward atmosphere correlated significantly with their emotional relationship with the cat (p = 0.015, r = 0.561), how often they saw the cat (p = 0.002, r = 0.676), and if they liked cats in general (p = 0.041, r = 0.486). Our results highlight the positive attitudes of inpatients and staff members toward ward cats and the potential of ward cats to enhance patient satisfaction. This influence might be mediated by factors such as the frequency of contact, the relationship between each patient and the cat, and each patient’s attitude toward cats in general.

scholarly journals The Influence of Service Quality on Patient Satisfaction and Trust in Puskesmas Paccerakang of Makassar City

2018 ◽  
pp. 186-196
Author(s):  
Rafiqah Mudjid ◽  
Arman Arman ◽  
Fatmah Afrianty Gobel ◽  
Nurfardiansyah Burhanuddin
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Police Officers ◽  
Quantitative Research ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Patient Trust ◽  
Cross Sectional ◽  
Study Approach ◽  
Physical Evidence

Based on data from the medical record of Puskesmas Paccerakang, the number of patient visits in the last three months decreased. In August 2016, the number of patient visits as many as 2389 patients, then in September 2016, the number of patient visits as many as 2134 patients and in October 2016, the number of patient visits decreased to 2021 patients. The purpose to analyze the influence of service quality on patient satisfaction and trust in Puskesmas Paccerakang Kota Makassar. The type of this research is quantitative research with cross sectional study approach. Results from 334 patients were 295 patients (94.6%) and physical evidence was poor and patients were less satisfied 16 patients (72.7%). 293 patients (94.2%) said that Puskesmas Paccerakang staff was reliable and the patients were satisfied. Less reliable and less satisfied patients as many as 15 patients (65.2%). 298 patients (94.0%) said the respondent and the patient were satisfied. Officers are less responsive and patients are less satisfied as many as 14 patients (82.4%). 297 patients (96.1%) said that patients were convinced of the services provided by Puskesmas Police officers and patients were satisfied. Less confident about the services provided and less satisfied patients as many as 21 patients (84.0%). 297 patients (95.8%) were sufficiently empathetic for patients and patients were satisfied. Officers are less empathetic and patients are less satisfied as many as 20 patients (83.3%). The conclusion is that there are influence of service quality which include: tangible, reliability, responsiveness, assurance and empathy through satisfaction of patient trust at Puskesmas Paccerakang Kota Makassar.

scholarly journals The Level of Expression of Anxiety and Depression in Clinical Health Care Workers during the COVID-19 Outbreak in 2 Hospitals in Hanoi, Vietnam

2021 ◽  
Vol 14 ◽  
pp. 117863292110332
Author(s):  
La Ngoc Quang ◽  
Nguyen Trung Kien ◽  
Pham Ngoc Anh ◽  
Dang Thi Van Anh ◽  
Tran Do Bao Nghi ◽  
...  
Keyword(s):  
At Risk ◽  
Anxiety Disorder ◽  
General Hospital ◽  
Training Session ◽  
Severe Depression ◽  
Cross Sectional Study ◽  
Anxiety And Depression ◽  
Related Factors ◽  
Cross Sectional ◽  
Study Results

The disease caused by the SARS-Cov 2 virus has spread to most areas of the world with high rates of infection and deaths. Facing the complicated developments of the epidemic, clinical medical staff (CMS) are at risk of suffering psychological pressure. This study aimed to investigate the situation of anxiety, depression, and related factors affecting CMS during the COVID-19 pandemic at Dong Da General Hospital and Dong Anh General Hospital in Hanoi. A cross-sectional study was conducted from April to July 2020 using self—administered questionnaires amongst 341 CMS. The participants’ anxiety levels were assessed using the standardized General Anxiety Disorder-7 (GAD-7) toolkit and levels of depression expression were assessed based on the standardized Patient Health Questionnaire-9 (PHQ-9) toolkit. Of the CMS who completed the questionnaire, 33.1% had an anxiety disorder and 23.2% exhibited mild to very severe depression. The factors associated with anxiety and depression were department of work, shortage of human resources, and discrimination from the community that directly affects the family of the CMS. The study results highlight the need for a training session to equip CMS with the skills required to cope with psychological stress in all circumstances in general and during the pandemic in particular. This training is especially important for those working in at-risk departments which are susceptible to infection.

scholarly journals Caring Of Health Officers in Administrative Services, Satisfaction of Inpatient Room Patients at the Muna Regency General Hospital

2021 ◽  
Vol 1 (1) ◽  
pp. 30-35
Author(s):  
Rasniah Sarumi ◽  
Elna Sari ◽  
Nur Yazlim
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
General Hospital ◽  
Health Workers ◽  
Cross Sectional Study ◽  
Primary Data ◽  
Bivariate Analysis ◽  
Sectional Study ◽  
Cross Sectional ◽  
Administrative Services

Baground: One form of service in the administration room is the caring behavior of health workers where the caring attitude will be intertwined with a relationship of mutual trust, compassion and honesty. Patients and their families will feel satisfied if the health services received are in accordance with the patient's expectations and can feel disappointed if the caring health workers received are not in line with their expectations so that patients will tend to choose health services that can provide good caring. The purpose of this study was to know the caring of health workers in administrative services on patient satisfaction in inpatients at the Muna Regency General Hospital.. Method: The research design uses a cross sectional study approach involving a sample of 52 people. The data collection method used primary data and secondary data. Data analysis using Univariate and Bivariate analysis. Results: there is a relationship between caring for health workers in administrative services to patient satisfaction in inpatients at the Muna Regency General Hospital with a value of 0,017. Conclusions: there is a relationship between caring for health workers in administrative services to patient satisfaction in inpatients at the Muna Regency General Hospital. Keywords: career, health workers, administrative services, patient satisfaction   Pendahuluan: Salah satu bentuk pelayanan diruangan administrasi adalah perilaku caring petugas kesehatan dimana sikap caring akan terjalin dengan adanya hubungan saling percaya, belas kasih dan kejujuran. Pasien maupun keluarga pasien akan merasa puas apabila pelayanan kesehatan yang diterima sesuai dengan harapan pasien dan dapat merasa kecewa bila caring petugas kesehatan yang diterima tidak sesuai dengan harapannya sehingga pasien akan cenderung memilih pelayanan kesehatan yang dapat memberikan caring dengan baik. Tujuan penelitian ini adalah diketahinya caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di  rawat inap Rumah Sakit Umum Daerah Kabupaten Muna.   Metode: Desain Penelitian menggunakan  pendekatan Cross Sectional Study yang melibatkan sampel sebesar 52 orang. Metode pengumpulan data menggunakan data primer dan data sekunder. Analisis data menggunakan analisis Univariat dan Bivariat. Hasil: ada hubungan caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di  rawat inap Rumah Sakit Umum Daerah Kabupaten Muna dengan nilai ρ sebesar 0,017. Kesimpulan: ada hubungan caring petugas kesehatan pada pelayanan administrasi terhadap kepuasan pasien di  rawat inap Rumah Sakit Umum Daerah Kabupaten Muna Kata kunci: caring, petugas kesehatan, pelayanan administrasi, kepuasan pasien

scholarly journals GAMBARAN KEPUASAN PASIEN RAWAT JALAN PESERTA BPJS KESEHATAN DI RUMAH SAKIT UMUM DAERAH SANJIWANI DI KABUPATEN GIANYAR TAHUN 2018

2018 ◽  
Vol 5 (2) ◽  
pp. 46-55
Author(s):  
Ni Luh Putu Devhy ◽  
A.A. Istri Dalem Hana Yundari ◽  
Ika Setya Purwanti ◽  
Diah Prihartiningsih
Keyword(s):  
Patient Satisfaction ◽  
Health Insurance ◽  
Health Service ◽  
General Hospital ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Community Based ◽  
Cross Sectional ◽  
Know How ◽  
Consecutive Sampling

Pendahuluan : Rumah sakit merupakan salah satu pusat pelayanan kesehatan yang diharapkan dapat memberikan pelayanan yang bermutu kepada masyarakat. Berdasarkan penelitian tentang kepuasan pasien rawat jalan  pengguna  BPJS masih banyak yang merasakan ketidak puasannya. Penelitian Ini Bertujuan Untuk Mengetahui Bagaimanakah Gambaran Kepuasan Pasien Rawat Jalan Peserta BPJS  Kesehatan Di Rumah Sakit Umum Daerah Sanjiwani Di Kabupaten Gianyar Tahun 2018. Metode : Rancangan penelitian ini adalah  cross-sectional Study  yang dilakukan di Rumah Sakit Umum Daerah (RSUD) Sanjiwani Gianyar selama 3 bulan dari bulan Agustus – November 2018. Sampel dipilih secara consecutive sampling  sebanyak 60 orang. Data dikumpulkan menggunakan angket. Hasil : Berdasarkan hasil penelitian 30 orang ( 50%) yang menyatakan kepuasannya, dalam aspek tangible didapatkan  sebanyak 20 orang (33,3%), untuk aspek realibility didapatkan sebanyak 23 orang (38,3%), aspek responsivnes sebanyak 39 orang (65%), aspek jaminan assurance sebanyak 27 0rang (45%), sedangkan untuk aspek emphaty sebanyak 32 orang (53,3%). Diskusi : Tingkat kepuasan pasien pengguna BPJS kesehatan sudah sebagian besar puas, walaupun  demikian ada beberapa aspek yang perlu ditingkatkan seperti pada aspek realibility dan assurance. Untuk itu rumah sakit perlu menyederhanakan sistem administrasi untuk meningkatkan layanan. Kata kunci : kepuasan,  rawat jalan, BPJS kesehatan   ABSTRACT Introduction : The hospital is one of the health service centers that are expected to provide quality services to the community. Based on research on outpatient satisfaction BPJS users still feel a lot of dissatisfaction. This Research Aims To Know How The Overview Of Outpatient Satisfaction Of BPJS Health Participants In Sanjiwani General Hospital In Gianyar Regency In 2018. Methode : The design of this study was a cross-sectional study conducted at Sanjiwani Regional General Hospital (RSUD) Gianyar for 3 months from August to November 2018. Samples were selected by consecutive sampling of 60 people.Results : Based on the research results of 30 people (50%) who expressed satisfaction, in the tangible aspect obtained as many as 20 people (33.3%), for the reliability aspect obtained as many as 23 people (38.3%), the responsiveness aspect was 39 people (65%) , assurance assurance aspects are 27 people (45%), while for empathy aspects there are 32 people (53.3%). Discussion : The level of patient satisfaction of health BPJS users has been mostly satisfied, although there are several aspects that need to be improved, such as the realibility and assurance aspects. For this reason, hospitals need to simplify administration to improve services.Keywords : satisfaction, outpatient, National health insurance

scholarly journals COMPLIANCE AND SOME FACTORS RELATED TO COMPLIANCE OF USING MEDICINE ON PATIENTS WITH TYPE 2 DIABETES

2020 ◽  
Vol 62 (1) ◽  
Author(s):  
Lộc Ninh Tô ◽  
Văn Mãi Đỗ ◽  
Đặng Minh Trí Bùi ◽  
Quốc Thắng Trần
Keyword(s):  
Type 2 Diabetes ◽  
General Hospital ◽  
District General Hospital ◽  
Cross Sectional Study ◽  
Adherence Rate ◽  
Diabetic Patients ◽  
Type 2 Diabetic Patients ◽  
Cross Sectional ◽  
Compliance Level

Objective: To assess compliance and some factors related to medicine use of patients with type 2 diabetes mellitus at Nam Can District General Hospital, Ca Mau Province. Objects and methods: Cross-sectional study on 528 outpatients with type 2 diabetes treatment at Nam Can District General Hospital, Ca Mau province from July 2019 to April 2020. Results: Adherence rate to drug use in type 2 diabetic patients: 40 patients (7.6%) had high compliance level with using medicine, 274 patients had moderate compliance level (51.9%) and 214 patients had poor compliance level (40.5%). There was one factor related to drug adherence: occupation (OR = 0.053; 95% CI = 0.372-1.007. Conclusion: mainly patients with moderate and low compliance levels. Occupation was related to compliance of using medicine.

scholarly journals A multicentre national study of the effectiveness of virtual fracture clinic management of orthopaedic trauma during the COVID-19 pandemic (MAVCOV): a cross-sectional study protocol

2021 ◽  
Vol 2 (3) ◽  
pp. 211-215
Author(s):  
Zhan H. Ng ◽  
Samantha Downie ◽  
Navnit S. Makaram ◽  
Shivam N. Kolhe ◽  
Samuel P. Mackenzie ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Cross Sectional Study ◽  
Study Data ◽  
National Study ◽  
Cross Sectional ◽  
Clinic Management ◽  
Study Results ◽  
Patient Reported ◽  
The Uk ◽  
The Impact

Aims Virtual fracture clinics (VFCs) are advocated by recent British Orthopaedic Association Standards for Trauma and Orthopaedics (BOASTs) to efficiently manage injuries during the COVID-19 pandemic. The primary aim of this national study is to assess the impact of these standards on patient satisfaction and clinical outcome amid the pandemic. The secondary aims are to determine the impact of the pandemic on the demographic details of injuries presenting to the VFC, and to compare outcomes and satisfaction when the BOAST guidelines were first introduced with a subsequent period when local practice would be familiar with these guidelines. Methods This is a national cross-sectional cohort study comprising centres with VFC services across the UK. All consecutive adult patients assessed in VFC in a two-week period pre-lockdown (6 May 2019 to 19 May 2019) and in the same two-week period at the peak of the first lockdown (4 May 2020 to 17 May 2020), and a randomly selected sample during the ‘second wave’ (October 2020) will be eligible for the study. Data comprising local VFC practice, patient and injury characteristics, unplanned re-attendances, and complications will be collected by local investigators for all time periods. A telephone questionnaire will be used to determine patient satisfaction and patient-reported outcomes for patients who were discharged following VFC assessment without face-to-face consultation. Ethics and dissemination The study results will identify changes in case-mix and numbers of patients managed through VFCs and whether this is safe and associated with patient satisfaction. These data will provide key information for future expert-led consensus on management of trauma injuries through the VFC. The protocol will be disseminated through conferences and peer-reviewed publication. This protocol has been reviewed by the South East Scotland Research Ethics Service and is classified as a multicentre audit. Cite this article: Bone Jt Open 2021;2(3):211–215.

scholarly journals Analysis of maternity patients’ satisfactory to maternity room installment in Dr. Soetomo Hospital Surabaya

2020 ◽  
Vol 28 (1) ◽  
pp. 3
Author(s):  
M Reza Zulkarnain ◽  
Baksono Winardi
Keyword(s):  
Quality Improvement ◽  
Patient Satisfaction ◽  
Health Service ◽  
General Hospital ◽  
Observational Studies ◽  
Performance Level ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
A Value

Objectives: To analyze the maternity patient satisfaction for services provided in the maternity room of Dr Soetomo General Hospital Surabaya.Materials and Methods: Cross-sectional observational studies. In this study only made observation without intervention. The data used in this study was obtained using form of questionnaires, using Likert Scale. The data is processed by using program SPSS v20 and Microsoft Excell 2007 programResults: During October - December 2017, based on importance performance analysis patient satisfaction divided into 4 quadrant (quadran A,B,C and D), quadrant A is a top priority for service quality improvement. Percentage of performance level nurse or doctor willing to help patient is 52,4%. Percentage of performance level nurse or doctor to inform when the service will be given is 59,9%. Percentage of performance level to keep patient as top priority is 70,3%. Percentage of performance level to look carefully to asptient is 87%. Percentage of performance level to respond patient requet immediately is 90. Based on custumer satisfaction index (CSI) the index score of patient satisfaction is 74,3%, which is that value dexcribes the overall patient in the maternity installation is satisfied with the health service provided.Conclusion: Patient of maternity room at Dr. Soetomo General Hospital is generally satisfied with the current quality of service performace. The value of patient satisfaction showed a value of 74,53% which means almost 75% of patient expectations is fulfilled and the remaining about 25% still need improvement. The particular concern in improvement of service is desire to always help patient, provide information about the treatment, patient always to be top priority, and raising individual attention to the patient.

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