Transport Services - Customer communications for passenger transport services - A Universal Design approach

2022 ◽  
Keyword(s):  
Universal Design ◽  
Design Approach ◽  
Passenger Transport ◽  
Transport Services

scholarly journals A Novel Model for Determining Public Service Compensation in Integrated Public Transport Systems

2018 ◽  
Vol 10 (9) ◽  
pp. 2969 ◽  
Author(s):  
Gordan Stojić ◽  
Dušan Mladenović ◽  
Olegas Prentkovskis ◽  
Slavko Vesković
Keyword(s):  
Public Service ◽  
Public Transport ◽  
Free Market ◽  
Transport Systems ◽  
Passenger Transport ◽  
Market Conditions ◽  
The Public ◽  
Transport Services ◽  
Optimal Approach ◽  
Novel Model

In free market conditions, if public passenger transport services are commercially unprofitable, there will be no interest for transport companies to perform them. However, directly because of the citizens’ interests, on the one hand, and indirectly because of the economy, passenger public transport services have become of a general public interest. The authorities must prepare appropriate legal fair market conditions, based on which public transport will be subsidized and conducted. In order to achieve that, for the mutual benefit of the public, users and transport companies, it is necessary that the right Public Service Obligation Model (PSO model or in some literature PCS—Public Service Compensation) be defined. Within this study, the optimal approach to assigning a PSC contract to transport companies for performing the PSO in integrated and regular public passenger transport systems is determined. A novel model, presented in this paper, can help national, regional and local authorities to choose and determine the way and level of PSCs for conducting the public transport of passengers and establishing a sustainable public passenger transport system.

The structure and application of an automated system for monitoring passenger traffic

2021 ◽  
Vol 14 (3) ◽  
pp. 4-11
Author(s):  
Evgeniy Anikeev
Keyword(s):  
Data Collection ◽  
General Structure ◽  
Automated System ◽  
Passenger Transport ◽  
Service Levels ◽  
Passenger Traffic ◽  
Advantages And Disadvantages ◽  
Transport Services ◽  
Transport Control

Various methods of collecting data on passenger traffic, their advantages and disadvantages are considered. It is shown that in order to improve the quality of transport services, it is necessary to regularly collect and refine data on passenger traffic. The goals and methods of obtaining information about passenger traffic in the system of municipal passenger transport are indicated. All currently existing methods are divided into three categories: data collection using technical means, data collection with the help of censors and volunteers, and interpretation of fare payments. All the methods presented in the article were compared in terms of labor intensity, costs and accuracy of the results obtained. The advantages and disadvantages of each method are considered. The general structure of an automated system for collecting data on passenger traffic is presented. The necessity of creating a centralized system for collecting and processing data associated with all passenger transport control systems has been substantiated. The tasks solved by this system at all levels of transport services for passengers are shown. Each of the tasks is assigned to one of three service levels: pre-transport, transport and post-transport. It is shown that only solving problems at all levels can ensure high-quality operation of the municipal passenger transport system.

scholarly journals Aspects of Improvement in Exploitation Process of Passenger Means of Transport

2018 ◽  
Vol 2018 ◽  
pp. 1-13 ◽  
Author(s):  
Marian Brzeziński ◽  
Magdalena Kijek ◽  
Paulina Owczarek ◽  
Katarzyna Głodowska ◽  
Jarosław Zelkowski ◽  
...  
Keyword(s):  
Quality Function Deployment ◽  
Research Problem ◽  
Social Aspect ◽  
Passenger Transport ◽  
Economic Dimension ◽  
Transport Services ◽  
Target Values ◽  
Communication Company ◽  
Using Data ◽  
Exploitation System

Effective exploitation of means of transport in transport companies is one of the most important ways of achieving competitive advantage. Mentioned problem is particularly important in the market of passenger transport services in large agglomerations, because it has a social aspect in addition to the economic dimension. In addition, most often the studies concern single objects of exploitation, while the subject of research are groups of objects of passenger transport means. The main objective of the study is to analyze and evaluate the system of exploitation of passenger transport means and to propose solutions for its improvement. On the basis of the theory of exploitation systems, quantitative utilitarian models have been built, which have been verified by applications using data obtained from Municipal Communication Company (MPK) in Wroclaw. Originality and innovation in the recognition of the research problem consist in applying to the analysis and evaluation of the Ishikawa diagram exploitation system, Pareto-Lorenzo analysis, and FMEA (Failure Mode and Effects Analysis) methods. On the other hand, a QFD (Quality Function Deployment) diagram was used to build a model of improvement of the exploitation system, with the use of which the target values of parameters for the operation of MPK passenger transport in Wroclaw were determined. The applied methods, techniques, and research tools are rarely used in the field of testing of vehicle operation systems. The work has a very practical character and built models can be used in other urban agglomerations in order to improve the operation of passenger transport means.

scholarly journals RESEARCH OF QUALITY FORMATION OF TRANSPORT SERVICES BY PASSENGER TRANSPORT ENTERPRISES OF EU

2021 ◽  
Vol 49 (2) ◽  
pp. 122-130
Author(s):  
Nazarenko I ◽  
Keyword(s):  
Quality Criteria ◽  
Modern Society ◽  
Enterprise Management ◽  
Passenger Transport ◽  
Global Trends ◽  
Transport Services ◽  
Object Of Study ◽  
The Cost ◽  
Transport Complex

The article examines the processes, criteria and factors to ensure the quality of passenger transport services. Object of study - processes to ensure the quality of passenger transport services in the context of European integration of Ukraine. Purpose - a study of the world experience in the formation of the concept of quality of transport services, summarizing the main factors that affect the quality of transport services, as well as the main criteria affecting the qualitative characteristics of the services of the transport. Method study - generalization of fundamental works of Ukrainian and foreign scientists of economists is in the internal checking system, dialectical going, fundamental positions of economic theory, system-logical approach near research of the economic phenomena and processes. Satisfaction the needs of society and economy of passenger transport services depends on the quality and timeliness of those services. Questions of quality passenger transport services are interested in users of transport services, companies providing them. However, the requirements and the basic criteria for assessing the quality they are different. If the passenger transport enterprise interested in providing their services with minimal effort and money, the service users in their assessment pay attention not only on the cost of services, but also on transport safety, comfort, delivery time, etc.. The quality of the transport concept of integrated services, which is constantly being developed and improved. Global trends show that the quality of transport services must ensure the needs and expectations of consumers. Accordingly, it is increasing the importance of defining the qualities that affect the quality of service. Given the transient and dynamic nature of modern society and the lifestyle of the main consumers of the services the system factors and quality criteria must be flexible and dynamic to meet the industry's competitiveness on the European market of services. Awareness of the main criteria for assessing the quality of services will help to identify potential strengths and weaknesses. This will help improve not only the quality but also the process of enterprise management, industry, improve customer satisfaction of services received, will increase competitiveness. The results of the article can be inculcated in-process services of enterprises of a transport complex. KEYWORDS: QUALITY, TRANSPORT SERVICE. CRITERIA of QUALITY, TRANSPORT.

scholarly journals A Proposal of Measures Towards a Qualitative Enhancement of Bus Transport Services in the Primorsko-goranska County

Pomorstvo ◽  
2018 ◽  
Vol 32 (1) ◽  
pp. 50-58
Author(s):  
Siniša Vilke ◽  
Tomislav Krljan ◽  
Borna Debelić
Keyword(s):  
Qualitative Data ◽  
Current Situation ◽  
Passenger Transport ◽  
Transport Service ◽  
The Public ◽  
Transport Services ◽  
Passenger Flows ◽  
Bus Transport ◽  
Density Rate

The survey, which consisted of counting, polling and recording, has provided data on the existing volume of passenger flows in public bus stations/terminals within the Primorsko-goranska (Littoral-Mountainous) County (hereinafter: the PG County), the density rate of passengers on bus lines that operate on County connections and on bus lines connecting the PG County with other counties in Croatia. In addition to the quantitative parameters, the qualitative data were analyzed that had been obtained by polling passengers at the Rijeka bus terminal, whereupon detailed opinions of direct users of the service were elaborated with the aim of obtaining a picture of the current situation of the public bus transport in the PG County. The data collected were used in evaluating the quality of the passenger transport service provided and in determining measures to be taken in order to bring both the actual quality of transport and the satisfaction of passengers to a higher level.

scholarly journals Approbation of Methods for Assessing Transport Services Quality

2019 ◽  
Vol 17 (2) ◽  
pp. 154-164
Author(s):  
M. A. Kudryashov ◽  
R. S. Ayriev ◽  
A. V. Prokopenkov
Keyword(s):  
Public Service ◽  
Euclidean Distance ◽  
Services Quality ◽  
Hierarchical Cluster ◽  
Passenger Transport ◽  
Transport Services ◽  
Provision Of Services ◽  
The City ◽  
Ward Method

The article presents the results of approbation of the methodology for assessing the quality of public service by urban passenger transport of municipal routes, which are assigned to commercial enterprises under the new management model, regarding the city ofMoscow. The model provides for provision of services of regular transportation of passengers and baggage on the basis of public contracts with city administration. According to the results of a previously performed hierarchical cluster analysis, where the Euclidean distance with a single rule for cluster unification was used as a measure of proximity using the Ward method, ten routes were selected for assessment. Key parameters for assessment the quality of provided services comprised accessibility of stopping points, of social facilities, of transport facilities for people with disabilities, information facilities, price affordability, comfort, optimal passenger capacities of vehicle, and ecological friendliness. Conclusions have been drawn that the level of quality of transport services for passengers inMoscowis high.

scholarly journals The proposal of taxation of international passenger transport with respect to the including into the travel services

2012 ◽  
Vol 60 (4) ◽  
pp. 299-306
Author(s):  
Milena Otavová ◽  
Veronika Sobotková
Keyword(s):  
Comparative Analysis ◽  
Slovak Republic ◽  
Value Added ◽  
Individual Member ◽  
Passenger Transport ◽  
Value Added Tax ◽  
Member States ◽  
Transport Services ◽  
Council Directive ◽  
Travel Services

Generally, international passenger transport is exempt from the value added tax, in the case of air transport. International road passenger transport is however liable to taxation. However, the Council Directive on Value Added Tax contains a number of variations in the frame of the taxation of international passenger transport both for the states that joined the Community after January 1, 1978 and also for countries that were members of the Community on January 1, 1978. The international passenger transport is therefore rather problematic field due to a number of exceptions for individual Member States. It is on the providers or recipients of transport services to inform correctly about the taxation of international road transport and to pay properly the tax. The aim of the article is to evaluate the possibilities of the taxation of international passenger transport in the Czech Republic, Austria, Slovak Republic, Germany and Poland and to determine how the taxation of international passenger transport affects the tax liability and price of travel services provided in this country. From the comparative analysis it is evident that the tax paid abroad should be included in the total price of the purchased service. Based on the comparative analysis there will be a proposal for the taxation of international passenger transport so that the tax collection in the monitored countries would be simplified. The proposal recommends to unify an approach during the taxation of international passenger transport for all Member States of the European Union in order to reduce administrative costs on the part of the governments and individual entities.

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