scholarly journals The Role of Information Technology in Customer Satisfaction at the Commercial Banks in the State of Kuwait and the Kingdom of Bahrain

2020 ◽  
pp. 47-54
Author(s):  
Fawaz Alhammad
Keyword(s):  
Information Technology ◽  
Customer Satisfaction ◽  
Commercial Banks ◽  
The State ◽  
Questionnaire Data ◽  
Spss Software ◽  
The State Of Kuwait ◽  
The Impact ◽  
Role Of Information

This research intended to identify the role of Information Technology (IT)in customer satisfaction at the commercial banks in the State of Kuwait and the Kingdom of Bahrain. The study used the descriptive analytical approach and the questionnaire to measure the impact of IT on customer satisfaction. After distributing the questionnaire, data then were analyzed using SPSS software and we had the following results: There is no statistically significant impact for the availability of devices on customer satisfaction at the commercial banks in the State of Kuwait and the Kingdom of Bahrain. It was also revealed that there a statistically significant impact for software, databases, human resources, and networks on customer satisfaction at the commercial banks in the State of Kuwait and the Kingdom of Bahrain.

The Effect of Information Technology on Fluidity of Contemporary Architectural Space

2019 ◽  
Vol 7 (1) ◽  
pp. 62-72
Author(s):  
Shatha Abbas Hassan ◽  
Noor Ali Aljorani
Keyword(s):  
Information Technology ◽  
Communication Systems ◽  
Research Problem ◽  
Architectural Space ◽  
Human Thought ◽  
Technological Developments ◽  
Ease Of Access ◽  
The Impact ◽  
Role Of Information

The increasing importance of the information revolution and terms such as ‘speed’, ‘disorientation’, and ‘changing the concept of distance’, has provided us with tools that had not been previously available. Technological developments are moving toward Fluidity, which was previously unknown and cannot be understood through modern tools. With acceleration of the rhythm in the age we live in and the clarity of the role of information technology in our lives, as also the ease of access to information, has helped us to overcome many difficulties. Technology in all its forms has had a clear impact on all areas of daily life, and it has a clear impact on human thought in general, and the architectural space in particular, where the architecture moves from narrow spaces and is limited to new spaces known as the ‘breadth’, and forms of unlimited and stability to spaces characterized with fluidity. The research problem (the lack of clarity of knowledge about the impact of vast information flow associated with the technology of the age in the occurrence of liquidity in contemporary architectural space) is presented here. The research aims at defining fluidity and clarifying the effect of information technology on the changing characteristics of architectural space from solidity to fluidity. The research follows the analytical approach in tracking the concept of fluidity in physics and sociology to define this concept and then to explain the effect of Information Technology (IT) to achieve the fluidity of contemporary architectural space, leading to an analysis of the Skidmore, Owings and Merrill (SOM) architectural model. The research concludes that information technology achieves fluidity through various tools (communication systems, computers, automation, and artificial intelligence). It has changed the characteristics of contemporary architectural space and made it behave like an organism, through using smart material.

Transparency, Technology and Taxation

2016 ◽  
pp. 11-29 ◽  
Author(s):  
Richard M. Bird
Keyword(s):  
Information Technology ◽  
The State ◽  
Tax Administration ◽  
Trust In Government ◽  
Tax System ◽  
State And Society ◽  
Role Of Information

Taxes and tax administration are important. Taxation is one of the main interfaces between state and society: how a tax system is administered may affect not only its yield, its incidence, and its efficiency but also the state itself. Taxation that is widely perceived to be unfair and administered capriciously and corruptly may not only bring the tax system into disrepute but weaken trust in government and even the legitimacy of the state. This paper discusses two important aspects of taxation – its ‘transparency' and the increasingly important role of information technology (IT) in tax administration, as well as how these two topics relate to the broader issues just mentioned.

scholarly journals The role of Information Technology in enhancing the quality of banking service

2018 ◽  
pp. 199
Author(s):  
Wafaa M. Fakhri
Keyword(s):  
Information Technology ◽  
Significant Relationship ◽  
Commercial Banks ◽  
Quality Of Services ◽  
Banking Services ◽  
Banking Service ◽  
Role Of It ◽  
Role Of Information

The study  seeks to  study the  role of IT in achieving the  quality of  banking services provided by commercial banks, which requires knowledge of the level of information technology that is used and the extent of employees' awareness of the quality of the importance of the quality of services provided to customers with government banks. The questionnaire was distributed to (60) employees of the branches of the Rafidain Bank for the province of Salah al-Din, from which 51 samples were returned to be valid for analysis. . The study concluded that there is a significant relationship between the information technology and the quality of banking services

Manufacturing vs. Services and the Role of Information Technology

2019 ◽  
pp. 416-430
Author(s):  
Arnab Adhikari ◽  
Shromona Ganguly
Keyword(s):  
Information Technology ◽  
Economic Development ◽  
Comparative Analysis ◽  
Structural Changes ◽  
Manufacturing Sector ◽  
Export Performance ◽  
Services Sector ◽  
The Impact ◽  
Role Of Information

The role of information technology is often debated in the context of economic development of the developing countries. In order to understand the role technology plays in the structural change of the economy, the chapter analyzes the case of India, which, according to many researchers, has experienced an “idiosyncratic” pattern of structural changes since its independence compared to many countries. This is evident from the fact that the growth of Indian economy has been driven by the services sector rather than manufacturing, which prompted many researches to conclude that India has leapfrogged the phase of industrialization. This chapter examines the impact of services-led growth and the role of information technology in India through a comparative analysis of manufacturing versus services in export performance and employment scenario. The chapter concludes that India needs a more broad-based policy of technology adoption, not only to sustain its services-led growth but also to boost its manufacturing sector as well as make the economic development more inclusive.

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