ANALISIS MCDONALDISASI BENTUK PELAYANAN PUBLIK PADA SISTEM E-FILING DIREKTORAT JENDERAL PAJAK (DJP) ONLINE

2018 ◽  
Vol 4 (1) ◽  
Author(s):  
Putri Maulina
Keyword(s):  
Communication Technology ◽  
Public Service ◽  
Service System ◽  
Easy Access ◽  
Theory Approach ◽  
The Public ◽  
Filing System ◽  
State Tax ◽  
Information And Communication ◽  
Qualitative Descriptive

In this contemporary era, the forms of public service in Indonesia have become increasingly practical and instant. Conditions like this to illustrate how the phenomenon of McDonaldization began to plague into public service systems, one of which is with the public service system e-Filing DJP Online. E-Filing DJP Online is an application of public services based on information and communication technology implemented by the state tax execution agency to provide easy access to services for the Taxpayers in Indonesia. The purpose of this study is to see how the principles of McDonaldization are applied in the public service system of tax agencies through the DGT Online e-Filing system. The theory approach used is McDonaldization Theory by George Ritzer, and the concept of Public Service. The method used is qualitative descriptive, with literature review approach. The results show that the DGT Online e-Filing system applies the principles of McDonaldization in the form of its services, namely: efficiency, quantified and qualified services, predictability, control, and ultimately the rationale for irrationality of service.Keywords: McDonaldization, Public Service, Tax, e-Filing

scholarly journals The impact of globalization on Workers: an Analysis of Nigerian Public Service

2018 ◽  
Vol 7 (3.30) ◽  
pp. 480
Author(s):  
Aminu Mohammed Lawan ◽  
Razlini Mohd Ramli
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
Secondary Data ◽  
The Public ◽  
Public Corporations ◽  
Public Servant ◽  
Information And Communication ◽  
The Right ◽  
The Impact

Globalization is the increasing interaction of peoples, states or countries through the growth of the global trade, international flow of capital, ideas and culture. The paper discusses how privatization of public corporations and invention of information and communication technology (ICT) lead to the retrenchment and casualization of public servant. The aim of this study is to examines the impact of globalization on the public servant in Nigeria. The methodology involves the use of secondary data, through a systematic literature review which entails the document analysis of related matters. The findings reveal that globalization infringes on the right of a public servant by making them vulnerable without job security. The paper concludes that government must stop unfair labor practice such as retrenchment and casualization of workers, and improve good working conditions to make public servant more productive. 

scholarly journals Digitalization of Public Services—An Input Output Logit Analysis

2020 ◽  
Vol 3 (4) ◽  
pp. 56
Author(s):  
Shahzadah Nayyar Jehan ◽  
Mudalige Uthpala Indeelinie Alahakoon
Keyword(s):  
Service Delivery ◽  
Communication Technology ◽  
Public Service ◽  
Relative Effectiveness ◽  
Sri Lankan ◽  
Logit Analysis ◽  
Information Communication ◽  
Value Analysis ◽  
The Public ◽  
Information And Communication

In 2000, Sri Lanka designed an ambitious plan for the introduction of information and communication technology (ICT) in most government functions and in the public service delivery (PSD) system in the country. This process started in the early 2000s and gained momentum with several local and internationally funded initiatives. A systematic innovation concept was incorporated within the ICT regime, which ensured bottom-up learning for a smooth transformation from paper to digitized PSD systems. Towards this end, the Information Communication Technology Agency (ICTA) and Lanka Government Network (LGN) were established. ICT incorporation covered the operations of most government agencies and departments to improve governance and PSD. We analyzed the efficiency of the ICT regime to understand its impact on public service employee output as well as on services to the public. We collected service delivery data from both the employees and their clients using a Likert-scale questionnaire. The questionnaire enquired about the utility of the ICT regime introduced in various departments and ministries (DMs) of the Sri Lankan government. This paper analyzes the overall and relative effectiveness of the ICT regime in terms of the inputs incurred and the outcomes realized. First, we calculated the Cronbach’s alpha to test the robustness of the data. Second, we applied ordinal logistics analysis to understand the interrelations among various measures (inputs) and their impacts (outcomes). Finally, we conducted specificity, sensitivity, and predictive value analysis to assess the accuracy of the investigative model. Our findings suggest a positive correlation between the inputs and the outcomes of the ICT regime introduced to digitalize PSD. Our results further indicate that although the inputs and the outcomes are positively corelated, this correlation is not sufficiently strong, and the ICT implementation measures need further emphasis to demonstrate any significant impact on user confidence in this regime.

scholarly journals IPTEKS E-FILING TERHADAP WAJIB PAJAK PADA KPP PRATAMA MANADO

2018 ◽  
Vol 2 (02) ◽  
Author(s):  
Mutiara Deivana Rorimpandey ◽  
Robert Lambey
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Reporting System ◽  
The Public ◽  
Filing System ◽  
Information And Communication ◽  
The Government ◽  
The Times ◽  
Tax Reporting

KPP Pratama Manado is a place provided by the government for the public or taxpayer in carrying out their obligations to report on each asset or wealth or income they have. Along with the times in the advancement of information and communication technology, KPP Pratama Manado provides convenience for taxpayer in reporting SPT (Surat Pemberitahuan Tahunan) by providing e-Filing. The e-Filing system is an online tax reporting system that has been provided by the government for taxpayer. However, the lack of knowledge of taxpayer on e-Filing system affects taxpayer still reporting annual SPTs manually. KPP Pratama Manado should further improve the grade and quality of e-Filing system so that they can be used more optimally by taxpayer.Keywords: SPT, e-Filing, taxpayer

VISUALISASI PESAN GIZI SEIMBANG MENGGUNAKAN ASPEK SPATIAL, TEMPORAL, LIVE ACTION, DAN TYPOGRAPHY

2018 ◽  
Vol 1 (2) ◽  
pp. 75-90
Author(s):  
Qudratina Qudratina ◽  
Condra Antoni
Keyword(s):  
Communication Technology ◽  
Public Service ◽  
Motion Graphics ◽  
After Effects ◽  
The Public ◽  
Adobe Illustrator ◽  
Information And Communication ◽  
Motion Graphic ◽  
Live Action ◽  
Adobe Premiere

Public Service Advertisement  have an important role in disseminating information to public. Along with the development of information and communication technology, the delivery of information such as Public Service Advertisement is also more interactive and modern. This is seen by the number of Public Service Advertisement using motion graphic techniques. Motion graphics are graphics that use video or animation to create the illusion of motion or transformation. Motion graphic based of Public Service Advertisement is simple in messaging, easy to absorb information and more appealing to the public. One of the information presented using motion graphic of Public Service Advertisement is about “Pedoman Gizi Seimbang”. Motion graphics of  Public Service Advertisement raises the topic of  “Pedoman Gizi Seimbang” which is aimed at the community, especially housewife who acts as the observer of foof consumed by all family.  Desaigned of “Pedoman Gizi Seimbang” applied some aspects in motion graphics. These aspects are spatial, temporal, live action, and typography. The research will use Villamil-Molina (1997) development method which each stage is interconnected and has an important role. Stages of the method are development, pre-preduction, production, post-production, and delivery. The software  used in this research is Adobe Illustrator CS6, Adobe After Effects CC 2018, and Adobe Premiere CS6. The results of this research indicate that motion graphic Pedoman Gizi Seimbang that apply spatial, temporal, live action, and typography aspects get response “Sangat Setuju” from respondents which is proved by the final value of interpretation of 83.62%.

scholarly journals STRATEGI KEUCHIK SEBAGAI PELAYAN PUBLIK DALAM MENINGKATKAN PARTISIPASI MASYARAKAT

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Aduwina Pakeh
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
Public Services ◽  
Secondary Data ◽  
Public Servants ◽  
The Public ◽  
Public Servant ◽  
Information And Communication ◽  
The Village

This paper aims to explain the alternative strategies that can be done by the Village Head (Keuchik) as public servants, especially those related to the service of population administration. Public services should continue to be improved and involve recipients of services. The problem is in the service process, in addition to the quality is still low, the public as recipients of services rarely included. The methods used in this study are qualitative and secondary data. It is found that there are at least two strategies that can be done in order to improve the service and public participation, such as the Citizen Charter and the application of information and communication technology. Based on these findings, Keuchik as public servant is expected to implement both strategies in providing and improving public services. Keywords: village, strategy, village head, public service, participation

scholarly journals IMPLEMENTASI E-SERVICE PADA ORGANISASI PUBLIK DI BIDANG PELAYANAN PUBLIK DI KELURAHAN CIBANGKONG KECAMATAN BATUNUNGGAL KOTA BANDUNG

2016 ◽  
Vol 18 (3) ◽  
pp. 225
Author(s):  
Rd. Ahmad Buchari
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
City Government ◽  
Qualitative Design ◽  
The Public ◽  
Provision Of Services ◽  
Information And Communication ◽  
Effectiveness And Efficiency ◽  
The Government

This research was done because the public demands a very large in the provision of services which provide information in accordance with the needs of the community. To answer this need the government to use information and communication technology called e-Government. E-Kelurahan is one kind of electronic services (e-Service) in the field of public service Bandung city. This study uses qualitative design wich focus on the problem how to implementing e-Service at the e-Kelurahan program funds what kind of obstacle. The results of this study show that the implementation of e-Service via e-Kelurahan has not been successful. This is evidenced by the existence of barriers that hinder the effectiveness and efficiency of e-Village program. Bandung City Government is expected to soon be providing professional executive personnel or by the holding of training for regional aggency of using the application in order to more effectively and efficiently.

scholarly journals Analyzing the Impact of Information and Communication Technology (ICT) on Restructuring of Public Service in Nigeria.

2019 ◽  
Vol 8 (2S9) ◽  
pp. 709-711
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
New Public Management ◽  
New Technology ◽  
Basic Knowledge ◽  
Skilled Workers ◽  
The Public ◽  
Information And Communication ◽  
The Impact

The purpose of this paper is to examines the impact of Information and Communication Technology (ICT) on restructuring of public service in Nigeria. The globalization policy assert that the public service of the developing countries must be restructured to comply with new technology i.e. the information and communication technology for efficiency and productivity. This is to say that the public servants must have a basic knowledge of ICT usage in their organization or otherwise they will lose their job and replace with high skilled employees. This study conducted systematic review of relevant literature on ICT and public service restructuring and come up with methodological result. The findings show that the idea of new public management (NPM) was introduced. This give emphasis on engagement of highly skilled workers that are ICT compliant will be retained into the public service to replace low skilled and manual employees. Finally, the paper recommends the need to improve service quality in public sector through the training and retraining of employees in line with new technology.

Regulation and Standardization as Factors of Increasing the Efficiency of the Public Service System in Ukraine

2021 ◽  
pp. 101-111
Author(s):  
Vadym Stolar
Keyword(s):  
Information And Communication Technologies ◽  
Public Service ◽  
Local Governments ◽  
Public Services ◽  
Service System ◽  
Document Management ◽  
The Public ◽  
Foreign Experience ◽  
Information And Communication ◽  
The Government

Based on the study of foreign experience in improving the system of public services, the author proposes mechanisms for improving the system of public services in Ukraine. It is argued that the experience of foreign countries in the application of such mechanisms as regulation, standardization, optimization, reengineering, can be effectively applied in Ukraine. It is revealed that an important condition for effective public administration is the regulation and standardization of its main processes and results. It is argued that these mechanisms will contribute to the efficiency of the public service system in Ukraine. In this regard, the author highlighted the main goals of optimization and automation of public services. The main goals are such as eliminating redundant administrative procedures and, accordingly, the structural units that conduct them, simplifying paperwork, reducing the time of public services, setting up information and communication support for all elements of the public service system. It is shown that in Ukraine it is important to organize information communication between central executive bodies and the government, as well as between central and local authorities through official websites, online, expanding the network of public access to information about laws, regulations, reports, news through the Internet search engine on relevant sites. It was emphasized that the mechanism of transactional presence, which provides for interactive interaction between citizens and the government, needs to be improved. The author argued that foreign experience in optimizing the activities of public authorities and local governments through the introduction of modern information and communication technologies provides an example of several effective areas: electronic document management, e-government, the “single window” system. These tools are prospects for further, deeper, and more relevant research on this topic. Keywords: service, public service, public service, municipal service, administrative service, social service, regulation, standardization, reengineering.

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