scholarly journals Analisis Persepsi Pengguna terhadap Kualitas Layanan pada Aplikasi Mobile Transportasi Online

2020 ◽  
Vol 8 (1) ◽  
pp. 23
Author(s):  
Inggar Tri Agustin Mawarni ◽  
Aji Prasetya Wibawa

The study was conducted to determine user perceptions of online transportation mobile applications by looking at PlayStore transportation mobile application analysis and user perceptions when using online transportation mobile applications. This research method is a qualitative method. This type of research uses informants, where direct users who use online mobile transportation applications and PlayStore observations as supporters. Data collection techniques carried out in the form of 1) interviews, 2) participant observation, 3) study documentation. The analysis method uses the interactive model of Mile and Hubermen with 4 stages, including collecting data, trying to formulate data or reduce data, after that the data presentation and drawing conclusions. The results showed that online mobile transportation applications have differences in improving service quality and in creating customer satisfaction. However, the observation of user perception shows that the Grab online transportation mobile application is considered to have superior quality and service than the Gojek and OK-Jack online transportation mobile application.

2019 ◽  
Vol 2 (2) ◽  
pp. 28
Author(s):  
Maini Sartika ◽  
Desi Purnama Sari

Penelitian ini berjudul “Nilai-Nilai Dakwah Dalam Syair Saman Gayo” yang bertujuan untuk mengetahui nilai-nilai dakwah apa saja yang terkandung dalam syair seni Saman Gayo. Penelitian ini menggunakan metode kualitatif, data berbentuk deskriptif dengan pendekatan dokumentasi dan wawancara. Teori yang digunakan dalam penelitian ini adalah Teori Hermunistik, dimana teori ini menjelaskan tentang penafsiran. Menafsirkan sebuah kata atau kalimat yang sulit dimengerti arti dari bahasa berbeda yang digunakan dan makna dari kata kiasan yang sulit dipahami. Metode analisis data yang digunakan adalah analisis selama di lapangan model Miles dan Huberman, dari metode ini terdapat aktivitas dalam analisi data yaitu reduksi data, penyajian data, dan penarikan kesimpulan. Data primer dalam penelitian ini diperoleh dari dokumentasi/arsip yang memuat tentang syair saman Gayo dan hasil wawancara dengan informan kunci. Berdasarkian hasil penelitian dapat disimpulkan bahwa beberapa syair dari tari Saman gayo yang mengandung nilai-nilai dakwah seperti “Ku ini nge sawah hana de salamku, Ini nge mudemu mat jarike mule kite, kite bermat jari”. Artinya: Ke sini telah tiba, apa gerangan salamku, Ini sudah bertemu bersalamankah kita terlebih dahulu, kita bersalaman. Syair tersebut menjelaskan bahwa makna salam mengandung rasa hormat sesuai dengan konsep islam.This research is entitled “Preaching Value in Saman Gayo Poems” purposed to figure out any kind of preaching value contained in Saman Gayo poems. The researsch used qualitative method and the data are descriptive with documentation and interview approach. The theory used in this reasearch was Hermunistic Theory, in which the interpretation is explained. This theory refers to interpreting a word or a sentence which is difficult to be understood in different languages and the meaning of difficult figurative words. The data analysis method used in this research is on-field analysis, Miles dan Huberman model. This method consists of analyzing the data; data reduction, data presentation, and conclusion. The primary data in this research are resulted from documentation/files containing saman gayo poems and the intervew with main informant. Based on the result, it can be concluded that some preaching values found in Saman Gayo poems as “Ku ini nge sawah hana de salamku, Ini nge mudemu mat jarike mule kite, kite bermat jari”. Meaning: Here has arrived, what my greetings, This has met our greetings first, we shake hands. The poem explains that the meaning of greetings contains respect in accordance with the concept of Islam.


This study examines factors that influence users’ continuance intention to use a mobile application. There exist few empirical researches focused solely on examining factors influencing users’ continuance intention of using mobile applications. An empirical analysis is conducted with data collected from 431 smartphone users in China. Two Application Personality dimensions i.e., Enthusiasm and Unpleasantness and one User Perception dimension i.e., Aesthetics found to have no significant impact on Application Continuance Intention; while Genuineness and Sophistication from Application Personality dimensions and Ease of Use and Perceived Control from User Perception dimensions have a positive significant influence. This study provides an insight to application developers on how to improve the quality and usability of mobile applications and enhance continues use.


2019 ◽  
Vol 2 (1) ◽  
pp. 1-10
Author(s):  
Nun Fadilah Salam

This study aimed to investigate the role of stakeholders in environmental accountability and management practices on the Ratu Indah Makassar Mall. This study used a phenomenological approach in which the researcher collected data using participant observation to find out the essential phenomena of participants in their life experiences. The study began from October 2018 to March 2019. The data collection method used interviews with HRD Staff, Operational Section Head and Greenship Manager about the role of stakeholders in environmental accountability and management, observation of stakeholders involvement in environmental accountability and management and documentation. The data analysis method used the analysis of Miles and Huberman, namely data collection, data reduction, data presentation, drawing conclusions and verification. The results of the study showed that the role and engagement of stakeholders in environmental accountability and management, both in the form of participation, cooperation, supervision and inspection can strengthen relations between companies and stakeholders, create customer satisfaction and comfort, improve environmental performance and contribute to the development and business sustainable.


Author(s):  
Ida Ayu Budhananda Munidewi

Auditor’s accountability consists of aspects such as motivation, social obligations and dedication to profession. These three aspects must be owned by the auditor to be able to produce a good audit quality.Hindu’s society recognize the legal doctrine of karma phala or causal. Due to the reason, this purpose study is to examine the accountability of auditors in the perspective of karma phala. This study used a qualitative method that focuses on the descriptive and the interpretative of human behaviour. The research data was obtained through participant observation and unstructured interview. Data analyze through three stages: data reduction, data presentation and conclusion. The result shows that karma phala actually been embedded in every aspect of auditor’s accountability, but need more emphasis on awareness of the role of auditors in the public and the profession. 


Author(s):  
Jun Ge ◽  
Mincheol Kang ◽  
Tegegne Tesfaye Haile

This study examines factors that influence users' continuance intention to use a mobile application. There exist few empirical researches focused solely on examining factors influencing users' continuance intention of using mobile applications. An empirical analysis is conducted with data collected from 431 smartphone users in China. Two application personality dimensions (i.e., enthusiasm and unpleasantness) and one user perception dimension (i.e., aesthetics) were found to have no significant impact on application continuance intention while genuineness and sophistication from application personality dimensions and ease of use and perceived control from user perception dimensions have a positive significant influence. This study provides an insight to application developers on how to improve the quality and usability of mobile applications and enhance continues use.


Author(s):  
Soledad Altrudi

Self-defined as ‘an online social network of people sharing biodiversity information to help each other learn about nature’, iNaturalist is a mobile application whose primary goal is ‘to connect people to nature’, closely followed by the secondary goal of ‘generating scientifically valuable biodiversity data from these personal encounters’, which the founders believe can be achieved simultaneously with the primary goal in a self-reinforcing logic. Following an approach informed by media studies on wildlife photography and film, and science and technology studies as well as insights from interviews with users and participant observation in the Los Angeles area, this article makes the case that mobile applications such as iNaturalist sit at a tension because while they can ignite interest in the natural environment, they also prescriptively describe and normalize a ‘nature’ and an epistemology that are particular to the natural sciences.


Author(s):  
Nor Hayati Kassim ◽  
Norlina Mohamed Noor ◽  
Jati Kasuma ◽  
Juliza Saleh ◽  
Ceaser Dealwis ◽  
...  

Companies are now recognizing that their employees require a spectrum of mobile applications in order to achieve maximum efficiency at the workplace. Mobile applications such as WeChat, Twitter and WhatsApp via smartphones have become influential tools and extensively used by employees at the workplace. This state-of-the-art technology in communication has penetrated various fields, including routine administrative jobs at the workplace. The objective of this research is toinvestigate the acceptance of the WhatsApp mobile application for formal use among support staff at The Commission of the City of Kuching North, Sarawak (DBKU). Perceived usefulness, perceived ease of use and behavioral intention of the users in using WhatsApp are the variables measured for job performance. The researchers utilized convenience sampling, whereby a total of 105 employees from two departments participated in the investigation. Data was collected using a set of selfadministered questionnaires which was adapted from Davis. The findings revealed that perceived usefulness and perceived ease of use of WhatsApp as a means of communication were significant for job performance at DBKU. The employees felt more competent during their formal interaction at the workplace as less effort was needed while using WhatsApp. The existence of features which were user-friendly and easy operational functions helped to create positive attitudes when utilizing the application. Faster feedback, ease of use, and convenience were some of the reasons for the employees’ willingness to use WhatsApp for communication at the workplace.


Author(s):  
Utkarsh Kumar ◽  
Anil Kumar Gope ◽  
Shweta Singh

In India, the position of mobile banking was in saga and this time, it is in pic position. The speedof reaching the people is going high and high. This is time of wireless world and sense of prestige; no doubt the mobile commerce is contributing to enhance the beauty of life and playing the role of metaphor and has become the part and parcel of our life. This growth has changed people to do business in mobile commerce (М- Commerce). Peoples are transferring to M-Commerce to attain good and fast transaction into market and saving their precious time. M-Commerce has become distinguished in Indian people, quickly during last few years. Due to large number of mobile application, growth rate in mobile penetration in India is increasing with the rapid speed. The mobile users has shifted to use the android phone from simple and black and white phone and taking the service of internet, the role of telecom companies is also important in the being popular of mobile commerce. Although many people have started E-Commerce but still a separate part of the society feel uncomfortable and hesitate to use M-Commerce because of security problems, payment issues and complexity of mobile applications. This paper identifies facts about the feasibility of MCommercein India today its growth and the Strength and opportunity, weakness and threats lying ahead.


2019 ◽  
Author(s):  
Dalya Al-Moghrabi ◽  
Fiorella Beatriz Colonio-Salazar ◽  
Ama Johal ◽  
Padhraig Seamus Fleming

BACKGROUND Diligent wear of removable orthodontic retainers requires prolonged compliance and is invariably necessary to preserve optimal results. Patient-informed behaviour-change interventions represent a promising and novel means of enhancing compliance with retainer wear. OBJECTIVE To describe the development of a patient-informed mobile application aimed to enhance retainer wear. METHODS Four aspects were considered during mobile application development: participant preferences; analysis of publicly-available retainer-related posts on Twitter; available interventions; and behaviour-change theories. Audio-recorded one-to-one interviews were conducted with a subset of participants to account for patient preferences in terms of features, design and content. A criterion-based purposive sample of participants wearing vacuum-formed retainers for at least 4 years was used. Thematic analysis of transcribed data was undertaken. RESULTS The need to facilitate communication with the treating clinician, responsive reminder and tracking systems, and access to useful and engaging written and visual information, in addition to other personalised and interactive features were considered important. Concerns related to retainer wear shared on Twitter informed an exhaustive list of frequently-asked questions. Application features were mapped to relevant theoretical constructs. Determinants of existing behavioural change theories were used to link application features to expected outcomes. CONCLUSIONS A holistic process involving both patient and professional input can be useful in informing the development of mobile applications. The orthodontic application (“My Retainers”) will undergo further scrutiny in relation to its effectiveness in inducing behavioural change and concerning patient experiences prior to finalisation.


Author(s):  
Kirsi Rasmus ◽  
Antti Toratti ◽  
Saujanya Karki ◽  
Paula Pesonen ◽  
Marja-Liisa Laitala ◽  
...  

The aim of this pilot study was to investigate the acceptability of an oral health-related mobile application developed for young children based on the feedback given by the children and their parents. Another aim was to evaluate the self-reported change in children’s oral health behaviors during a short test period. The application—a virtual pet integrated into a child’s daily routines—aimed to promote oral hygiene and dietary behaviors in children. A total of 36 4–12-year-old voluntary children were given a mobile phone with the installed application. After the 5-week testing period, the feasibility of the application and possible changes in the children’s oral health behaviors were asked using an electronic questionnaire. Most of the children considered the application clear (n = 34), amusing (n = 31), and useful (n = 29). The children’s tooth brushing manners improved both qualitatively and quantitatively: the time used for tooth brushing increased and the children learned how to brush different tooth surfaces. Mobile applications can be fun and useful in oral health promotion; while playing, children can learn good oral health-related behaviors. Mobile applications integrate oral health promotion into children’s daily environment and routines.


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