scholarly journals ANALISIS KINERJA KEUANGAN BANK UMUM SYARIAH DENGAN MENGGUNAKAN METODE RGEC

2017 ◽  
Vol 11 (2) ◽  
pp. 383-398
Author(s):  
A. Khairuddin ◽  
Achmad Achmad
Keyword(s):  
Quality Management ◽  
Quality Education ◽  
Education Quality ◽  
Quality Service ◽  
Total Quality ◽  
Management Concepts ◽  
Management Concept ◽  
Education Activity ◽  
Academic Area ◽  
Education Process

One of the quality management concepts that can be applied in pesantren is total quality service (TQS). Total Quality Service is a modern management concept of study that focuses of five areas, 1) customer focus, 2) total involvement, 3) measurement, 4) systematic support, and 5) connous improvement. Pesantren education institute is said quality meaning refers on resulting product quality by pesantren, one that covers; a lot of students have achievement well at academic area and also at non academic, mark sense good lead support among pesantren “its customer”, output and outcame pesantren corresponds to expectation, and is still a lot of again. Pesantren education quality in this perspective can also be seen of two things, which are points on education process and education result. Process quality education pointed out by components exhaustive involvement pesantren in education activity. Education result can be seen of insofar which pesantren grad have been interesting and personality corresponds to pesantren vision and mission

scholarly journals PENINGKATAN MUTU PENDIDIKAN PONDOK PESANTREN MELALUI TOTAL QUALITY SERVICE

2019 ◽  
Vol 13 (2) ◽  
pp. 239-258
Author(s):  
Arfandi
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Quality Education ◽  
Education Quality ◽  
Quality Service ◽  
Total Quality ◽  
Management Concepts ◽  
Management Concept ◽  
Education Activity ◽  
Education Process

One of the quality management concepts that can be applied in pesantren is total quality service (TQS). Total Quality Service is a modern management concept of study that focuses of five areas, 1) customer focus, 2) total involvement, 3) measurement, 4) systematic support, and 5) connous improvement. Pesantren education institute is said quality meaning refers on resulting product quality by pesantren, one that covers; a lot of it student that have achievement well at akademik area and also at non academic, mark sense good lead support among pesantren “its customer”, out put and out came pesantren corresponds to expectation, and is still a lot of again. Pesantren education quality in perspektif this, can also be seen of two things, which is points on education process and education result. Process quality education pointed out by components exhaustive involvement pesantren in education activity. Education result can be seen of insofar which pesantren grad have interest and personality corresponds to pesantren vision and mission.

scholarly journals Implementation of Total Quality Management (TQM) in the Implementation of Education Quality Control in Information Engineering Study Program

2021 ◽  
Vol 9 (1) ◽  
pp. 188-196
Author(s):  
Dian Rosinawati ◽  
Ifah Khadijah ◽  
Waska Warta
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Quality Standards ◽  
Quality Education ◽  
Education Quality ◽  
Total Quality ◽  
Study Program ◽  
Education Management

The main key to quality education management is how to carry out good and quality education to give birth to a generation of people who have potential, abilities, talents that grow and develop in all areas of life so that they are able to compete globally. For the implementation of quality education (quality), quality organizational management is also needed, one of which is by implementing Total Quality Management. Efforts to standardize quality and guarantee the implementation of higher education must meet quality standards in an effort to maintain and improve the quality of education nationally. In general, the definition of quality assurance in higher education is: The process of establishing and fulfilling education quality standards consistently and continuously so that customers get satisfaction. The process to ensure that the quality of graduates is in accordance with the specified/promised competencies so that quality can be consistently maintained and continuously improved.

scholarly journals Understanding Management Concepts through Development of their Tool Box: The case of total quality management

2016 ◽  
Vol 62 (1) ◽  
pp. 56-62 ◽  
Author(s):  
Marek Ćwiklicki
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
General Concept ◽  
Total Quality ◽  
Phylogenic Tree ◽  
Alternative Approach ◽  
Management Concepts ◽  
Management Concept ◽  
The Given

Abstract This paper offers an alternative approach to defining the management concept. The proposed methodology relies on the identification of tools supporting the given concept. The author assumed that the identification of tools’ evolution gives clearer insights into circumstances of constant development of—by its nature—a more general concept. The tools’ classification resembles a phylogenic tree and is based on the idea of an affinity diagram. To provide the proof for such reasoning, the total quality management (TQM) concept was chosen. This proposition can be useful for better understanding origins and the development of management thought. It clarifies relationships among methods constituting frameworks of quality management.

scholarly journals PERAN KEPALA SEKOLAH DALAM PENINGKATAN MUTU PENDIDIKAN PERSPEKTIF MANAJEMEN MUTU TERPADU STUDI KASUS DI SDUT BUMI KARTINI JEPARA

2017 ◽  
Vol 14 (2) ◽  
Author(s):  
Nur Rohman
Keyword(s):  
Quality Management ◽  
Continuous Improvement ◽  
Total Quality ◽  
Research Subjects ◽  
Training And Education ◽  
Actual Performance ◽  
Quality Planning ◽  
Management Concepts ◽  
Management Concept

This study aims to describe the role of principals in improving the quality ofeducation perspective of total quality management concepts. This type ofresearch is the use of qualitative research. Jepara SDUT Bumi Kartini headof research subjects using interviews, observation, and documentation. The results showed that the head of SDUT Bumi Kartini Jepara has run aspectsof  Integrated Quality  Management  Concept among which are the First,the role as head of SDUT Bumi Kartini Jepara quality planning coordinationto the entire staff of   employees   and   also   the board  of  teachers  inconducting activities, involving all components, explains objectives to beachieved, forming  committees, monitoring and held meetings every want to do activities. Second, the role as head of quality control SDUT Bumi Kartini Jepara in  this  case are Ernawati, M.Pd undertaken an evaluation ofperformance, comparing actual performance with targets, holding monthlymeetings, specially in setting standards of performance, reward andpanishment, provides  guidance  to employees, asking for a report afteractivity and always provide motivation to Setaf council  employees  andteachers. Third, the role of quality   improvement   in this case the head ofSDUT Bumi Kartini Jepara conduct continuous improvement, conductsupervision per each semester, providing training and education to teachers and employees, held on the hour tutoring students outside of school  and work closely  with parents. Penelitian ini bertujuan untuk mendiskripsikan peran kepala sekolah dalam peningkatan mutu pendidikan perspektif konsep manajemen mutu terpadu. Jenis penelitian yang dipakai menggunakan penelitian kualitatif. Subyek penelitian adalah kepala SDUT Bumi Kartini Jepara dengan menggunakan metode wawancara, observasi, dan dokumentasi. Hasil penelitian didapatkan  bahwa  kepala SDUT Bumi Kartini Jepara  sudah menjalankan aspek-aspek Konsep Manajemen Mutu Terpadu  diantaranya  yaitu Pertama, peran  sebagai perencanaan  mutu  kepala SDUT Bumi Kartini Jepara melakukan koordinasi kepada seluruh staf karyawan dan juga dewan guru dalam melakukan kegiatan, melibatkan seluruh komponen, menjelaskan tujuan yang akan dicapai, membentuk panitia-panitia, mengadakan monitoring dan mengadakan melakukan kegiatan. Kedua, peran sebagai pengendalian mutu kepala SDUT Bumi Kartini Jepara dilakukan dengan mengadakan evaluasi kinerja,  membandingkan kinerja aktual dengan target, mengadakan rapat bulanan, menetapkan standar khusus dalam kinerja, memberikan reward dan punishment, memberikan arahan kepada pegawai, meminta laporan setelah kegiatan  dan  selalu memberikan motivasi kepada staf karyawan maupun dewan guru. Ketiga, peran sebagai perbaikan mutu dalam  hal ini kepala SDUT Bumi Kartini Jepara mengadakan perbaikan terus menerus, mengadakan supervisi setiap persemester, memberikan pelatihan dan pendidikan kepada guru dan pegawai, mengadakan bimbingan belajar siswa pada jam luar sekolah dan bekerja sama dengan orang tua murid.

scholarly journals Quality management in higher education sphere: methodological aspect

Osvitolohiya ◽  
2017 ◽  
pp. 156-162 ◽  
Author(s):  
Nina Batechko ◽  
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Education Quality ◽  
Competitive Advantages ◽  
Total Quality ◽  
Quality Management Systems ◽  
Higher Education Quality ◽  
General Scientific ◽  
Education Quality Assurance

In the article the problem of education quality management was considered in the context of general scientific methodology. The modern tendencies of implementation of higher education quality and quality management in particular, were highlighted. It is shown that the practice of implementation of quality management systems, such as the Total Quality Management, positively affects the organizational, market and financial strategies for the formation of long-term competitive advantages in higher education sphere. The modern interpretation of the essence and basic principles of education quality management was revealed. The methodological substantiation of the phenomenon of education quality management in the context of general scientific approaches was carried out: systemic, synergistic and acmeological. Such an approach makes it possible to substantiate the quality management as a complex, open system characterized by nonlinearity of transformations, allows to predict its development, proceeding from the development of each individual to the whole system as a whole. It is proved that methodological substantiation of quality management on the basis of general scientific approaches can become the foundation on the basis of which the national system of education quality assurance will develop its own model, inherent only to it, taking into account the system of public administration in the field of Ukraine’s higher education, educational policy, academic traditions.

A Total Quality Management Research on the Portman Ritz Carlton Shanghai

2014 ◽  
Vol 687-691 ◽  
pp. 4582-4587
Author(s):  
Si Yu Peng
Keyword(s):  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Hospitality Industry ◽  
Business Management ◽  
Quality Service ◽  
Total Quality ◽  
Customer Expectations ◽  
Customer Delight ◽  
High Quality Service

In the hospitality industry, customers are seen as the key driving a business’s survival and success. The industry is therefore highly competitive and much more aware of the provision of quality service to meet customer expectations. Since hotel businesses are providing similar superior facilities among competitors in the market, service quality has been considered as the first priority and essential part of the organisational culture, making today’s businesses more concerned with delighting their customers than simply satisfying them [1]. Consequently, Total Quality Management (TQM) is becoming a widely used business management strategy within the hospitality industry. The intent of this essay focuses on the issue of service quality with the selected hotel - The Portman Ritz Carlton, Shanghai. It will first introduce TQM theory and then discuss how the approach helps to generate and maintain high quality service to achieve “customer delight”.

scholarly journals Total Quality Management Meta-Analysis: Founders, Awards Criteria, and Successful versus Failing Cases in Higher Education

2016 ◽  
Vol 8 (2) ◽  
pp. 38
Author(s):  
Iman Rabah
Keyword(s):  
Higher Education ◽  
Systematic Review ◽  
Quality Management ◽  
Total Quality Management ◽  
Qualitative Analysis ◽  
Meta Analysis ◽  
Total Quality ◽  
Management Concepts ◽  
Review Procedure ◽  
Clear Presentation

<p>The purpose of this meta-analysis paper is to give a clear presentation of the Total Quality Management (TQM) characteristics and concepts applicable to the higher education context. The paper presents the TQM concepts analysed by the founders of the TQM literature. Followed by the meta-analysis of the influence of TQM awards to quality management principles and characteristics. Those TQM awards are attractive to many organizations, including higher education. Consequently, their criteria can reshape the quality management concepts and implementation in organizations when they are granted such awards. This paper uses qualitative meta-analysis as a method of conducting a thorough secondary qualitative analysis of primarily qualitative results. In this systematic review procedure, the literature is reviewed as not only an objective means to combine the results of previous studies but also to compare, classify, and deduce conclusions of theTQM major concepts and the applicability of this model to higher education including successful and failing cases. All of the TQM concepts constituting of the TQM characteristics discussed by the TQM founders and also those TQM characteristics developed by the TQM awards’ criteria are analysed from the perspective of the higher education TQM scholars in order to present the applicability or inapplicability of those concepts or characteristics to higher education.</p>

Application of total quality management concepts to a business school

1998 ◽  
Vol 16 (4/5/6) ◽  
pp. 520 ◽  
Author(s):  
T.K. Bhattacharya ◽  
Taisier AlDiab Zoubi ◽  
Abduihamid Sukar
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business School ◽  
Total Quality ◽  
Management Concepts
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