scholarly journals COVID-19 SENTIMENT ANALYSIS ON FACEBOOK COMMENTS

2021 ◽  
Vol 4 (17) ◽  
pp. 01-08
Author(s):  
Sajidah Ibrahim ◽  
Nor Zairah Ab Rahim ◽  
Fajar Ibnu Fatihan ◽  
Nur Azaliah Abu Bakar
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
Public Perception ◽  
Public Awareness ◽  
Movement Control ◽  
Positive Thinking ◽  
User Comments ◽  
Areas Of Concern ◽  
The Government ◽  
Control Order

Malaysia recorded its first COVID-19 case on 9th March 2020 and recorded a total of 59,817 by end of November 2020. Buzz in social media over COVID-19 and measures by the Government to curb infection spread among citizens. The study aims to understand Malaysian public awareness and perception of COVID-19 related issues on Facebook during the 1st and 2nd week of Movement Control Order (MCO). Data mining was conducted on DG Tan Sri Noor Hisham Abdullah’s official Facebook account user comments and a total of 77,351 comments was collected between 18 March and 14 April 2020. The analyses included data pre-processing and sentiment analysis to identify and explore sentiments in discussion topics within the first two weeks of lockdown. The results yield majority of comments are in the Malay language and mix languages of English and Malay as a secondary type. Secondly, sentiment analysis showed that people have a positive reaction towards the frontliners and all efforts by the Ministry of Health towards fighting the pandemic. Many positive remarks are given in form of prayers, which is in line with the Islamic teaching of positive thinking and optimism, especially during crises. In conclusion, sentiment analysis is effective in producing useful insights about trends of COVID-19 discussion on social media, collecting public perception and feedback of COVID-19 efforts by the Government, and gives a different viewing angle of the current situation on the ground. These findings can be useful for health officials or the Government in developing communication mitigation plans or conduct extensive studies on pertaining issues within areas of concern.

Social media content and sentiment analysis on consumer security breaches

2016 ◽  
Vol 23 (4) ◽  
pp. 855-869 ◽  
Author(s):  
Jianqiang Hao ◽  
Hongying Dai
Keyword(s):  
Social Media ◽  
Empirical Study ◽  
Sentiment Analysis ◽  
Real Time ◽  
Public Perception ◽  
Public Awareness ◽  
Content Type ◽  
Security Breaches ◽  
Short Period ◽  
Significant Difference

Purpose Security breaches have been arising issues that cast a large amount of financial losses and social problems to society and people. Little is known about how social media could be used a surveillance tool to track messages related to security breaches. This paper aims to fill the gap by proposing a framework in studying the social media surveillance on security breaches along with an empirical study to shed light on public attitudes and concerns. Design/methodology/approach In this study, the authors propose a framework for real-time monitoring of public perception to security breach events using social media metadata. Then, an empirical study was conducted on a sample of 1,13,340 related tweets collected in August 2015 on Twitter. By text mining a large number of unstructured, real-time information, the authors extracted topics, opinions and knowledge about security breaches from the general public. The time series analysis suggests significant trends for multiple topics and the results from sentiment analysis show a significant difference among topics. Findings The study confirms that social media monitoring provides a supplementary tool for the traditional surveys which are costly and time-consuming to track security breaches. Sentiment score and impact factors are good predictors of real-time public opinions and attitudes to security breaches. Unusual patterns/events of security breaches can be detected in the early stage, which could prevent further destruction by raising public awareness. Research limitations/implications The sample data were collected from a short period of time on Twitter. Future study could extend the research to a longer period of time or expand key words search to observe the sentiment trend, especially before and after large security breaches, and to track various topics across time. Practical implications The findings could be useful to inform public policy and guide companies responding to consumer security breaches in shaping public perception. Originality/value This study is the first of its kind to undertake the analysis of social media (Twitter) content and sentiment on public perception to security breaches.

scholarly journals AN EXPLORATORY SEQUENTIAL SENTIMENT ANALYSIS OF ONLINE LEARNING DURING THE MOVEMENT CONTROL ORDER IN MALAYSIA

2021 ◽  
Vol 18 (No.2) ◽  
pp. 235-261
Author(s):  
Noorihan Abdul Rahman ◽  
Zuriani Ahmad Zukarnain ◽  
Nor Asma Mohd Zain ◽  
Rozianiwati Yusof
Keyword(s):  
Higher Education ◽  
Online Learning ◽  
Sentiment Analysis ◽  
Higher Education Institutions ◽  
Movement Control ◽  
Virtual Learning Environment ◽  
Time Zone ◽  
Sequential Approach ◽  
The Government ◽  
Control Order

Purpose – Online learning is an essential platform to support varying learning conditions, anytime and anywhere. It helps connect online communities regardless of one’s geographical location and time zone. During the COVID-19 outbreak in Malaysia, the use of online learning platforms has become a crucial option for accomplishing learning objectives. During this challenging time, universities have been looking for suitable solutions to address issues regarding the online learning process. This paper discusses the challenges in online learning, as well as the importance of collaborative learning activities during the Movement Control Order (MCO). Challenges in emotion and changes of routine among students have been detected during the MCO imposed by the government of Malaysia. Methodology – An exploratory sequential approach was carried out in this study to obtain students’ feedback in terms of their emotions and routine changes during the outbreak of COVID-19 and the subsequent implementation of the MCO. Convenience sampling was used for this research, and in order to obtain feedback on online learning during the MCO an online interview was conducted with 42 students from the Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA branch in the state of Kelantan. The feedback items were recorded and transcribed in Excel format. Next, sentiment analysis was carried out using Rapidminer software. Findings – The results showed that higher education institutions or universities had to play their part in providing a virtual learning environment as convenient as possible during the Movement Control Order period. The results also showed that educators had to ensure the success of online learning by maintaining the motivation of their students Significance – The findings in this study can also benefit educators and higher education institutions or universities in executing suitable teaching and learning plans during the COVID-19 outbreak.

Infaq In Times Of Pandemic: The New Norm Of Islamic Eschatology

2021 ◽  
pp. 131-150
Author(s):  
Abdul Mutalib Embong ◽  
Azelin Mohamed Noor ◽  
Hezlina Mohd Hashim ◽  
Syahrul Alim Baharuddin ◽  
Norasyikin Binti Abdul Malik
Keyword(s):  
Social Media ◽  
Middle Class ◽  
Social Welfare ◽  
Movement Control ◽  
Qualitative Approach ◽  
Structured Interviews ◽  
Hard Time ◽  
Control Order ◽  
The Needy

This study reveals the currents social welfare which includes the uprising practice of Islamic charity, namely Infaq (voluntary alms giving), an instrument to help the unfortunate people (asnaf). It used qualitative approach involving semi-structured interviews focusing on six themes with six respondents. They engage in Infaq during the MCO or Movement Control Order. The results showed that there was a rise of contemporary fame of Infaq among Malaysian middle-class Muslims and charity body or organisation that specialise in sedekah/Infaq programmes . These parties make use of the platform of social media to record their activities and raise funds activity to help the needy who demand immediate and non-bureaucratic donations especially in a form of material help like food and daily necessities. This indeed has changed the course of how sedekah or Infaq used to be done back then. More Muslims who perform these Islamic charities display their efficiency and transparency in their donations as in Islam, sedekah is as a spiritual ‘investment’ to the donors despite the hard time people face during pandemic. 

scholarly journals Perception of the Movement Control Order during the COVID-19 Pandemic: A Qualitative Study in Malaysia

2021 ◽  
Vol 18 (16) ◽  
pp. 8778
Author(s):  
Yea Lu Tay ◽  
Zalilah Abdullah ◽  
Kalvina Chelladorai ◽  
Lee Lan Low ◽  
Seng Fah Tong
Keyword(s):  
Emotional Response ◽  
Public Perception ◽  
Movement Control ◽  
Risk Groups ◽  
Communication Strategy ◽  
Physical Interaction ◽  
Psychological States ◽  
The Public ◽  
Control Order ◽  
Depth Interviews

Malaysia implemented its first Movement Control Order (MCO) during the early phase of the COVID-19 pandemic to slow the transmission of the virus. This study aimed to explore the public perception of the MCO implementation and people’s experiences during this period. The study employed qualitative explorative in-depth interviews conducted with 23 Malaysian adults from various demographic backgrounds. Thematic analysis was performed using NVivo 12. Three main themes were identified: a period of information surge, heterogeneous emotional response, and attempts to adapt. During the MCO, the participants obtained information from multiple platforms. They suggested the need for clear and repeated instructions to avoid confusion and misinformation. They also acknowledged the importance of the MCO in breaking the chain of transmission and safeguarding high-risk groups; however, they also expressed that stricter enforcement from the authorities was warranted. The changes in the participants’ work–life routines, lack of physical interaction, and uncertainty about their health and the economy due to the MCO negatively impacted their psychological states. Despite these challenges, the participants attempted to adapt to life under the MCO in different ways. The findings imply that during a crisis, the public tends to seek clear and reliable information, experience emotional turmoil, and adapt to changes. The MCO implementation can be improved through an effective communication strategy and efforts to battle misinformation.

Sentiment Analysis in Crisis Situations for Better Connected Government

2021 ◽  
pp. 162-181
Author(s):  
Asdrúbal López Chau ◽  
David Valle-Cruz ◽  
Rodrigo Sandoval-Almazán
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Sentiment Analysis ◽  
Citizen Participation ◽  
Important Means ◽  
The Government ◽  
Made In ◽  
Crisis Situations

One of the pillars of connected government is citizen centricity: an approach in which citizen participation is essential. In Mexico, social networks are currently one of the most important means by which citizens express their needs and provide opinions to the government. The goal of this chapter is to contribute to citizen centricity by adapting the methodology of sentiment analysis of social media posts to an expanded version for crisis situations. The main difference in this approach from the normally accepted one is that instead of using pre-defined classes (positive and negative) for sentiments, the authors first determined the different data categories and then applied them to the classic process of sentiment analysis. This approach was tested using posts on Mexico's earthquake in 2017. They found that needs, demands, and claims made in the posts reflect sentiments in a better way, and this can help to improve the government-citizen connection.

scholarly journals Situational Analysis for COVID-19: Estimating Transmission Dynamics in Malaysia using an SIR-Type Model with Neural Network Approach

2021 ◽  
Vol 50 (8) ◽  
pp. 2469-2478
Author(s):  
Mohammad Subhi Jamiluddin ◽  
Mohd Hafiz Mohd ◽  
Noor Atinah Ahmad ◽  
Kamarul Imran Musa
Keyword(s):  
Neural Network ◽  
Movement Control ◽  
Type Model ◽  
Situational Analysis ◽  
Neural Network Approach ◽  
Public Places ◽  
Major Health ◽  
The Government ◽  
Control Order ◽  
Network Approaches

COVID-19 is a major health threat across the globe, which causes severe acute respiratory syndrome, and it is highly contagious with significant morbidity and mortality. In this paper, we examine the feasibility and implications of several phases of Movement Control Order (MCO) and some non-pharmaceutical intervention (NPI) strategies implemented by Malaysian government in the year 2020 using a mathematical model with SIR-neural network approaches. It is observed that this model is able to mimic the trend of infection trajectories of COVID-19 pandemic and, Malaysia had succeeded to flatten the infection curve at the end of the Conditional MCO (CMCO) period. However, the signs of ‘flattening’ with R0 of less than one had been taken as a signal to ease up on some restrictions enforced before. Though the government has made compulsory the use of face masks in public places to control the spread of COVID-19, we observe a contrasting finding from our model with regards to the impacts of wearing mask policies in Malaysia on R0 and the infection curve. Additionally, other events such as the Sabah State Election at the end of third quarter of 2020 has also imposed a dramatic COVID-19 burden on the society and the healthcare systems.

scholarly journals The Role of Media on Knowledge, Awareness and Students' Attitude during Movement Control Order (MCO)

2021 ◽  
Vol 6 (16) ◽  
pp. 23-29
Author(s):  
Noreen Noor Abd Aziz ◽  
Juliana Mohd Abdul Kadir ◽  
Nadia Nurul Najwa Mohamad Hassan ◽  
Nor Balkish Zakaria ◽  
Gancar Candra Premananto
Keyword(s):  
Structural Equation ◽  
Publishing House ◽  
Movement Control ◽  
The Public ◽  
International Publishing ◽  
The Government ◽  
Control Order ◽  
Media Channels ◽  
Open Access Article

The Malaysian government had announced the Movement Control Order (MCO) to handle the Covid-19 crisis. During MCO, the government has used media channels to spread the information to the public. This research aims to identify the mediating part of both knowledge and awareness between students' attitude and media role during MCO. The findings from 338 respondents analysed using structural equation modelling found that knowledge and awareness mediate between media and students' attitude. This study could guide policymakers to promote a greater understanding of the coronavirus pandemic by using the mass media. Keywords: Knowledge, Awareness, Attitude, Role of Media eISSN: 2398-4287© 2021. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v6i16.2712

scholarly journals RELATIONSHIP BETWEEN THE LEVEL OF KNOWLEDGE OF COVID-19 AND THE LEVEL OF KNOWLEDGE OF THE MOVEMENT CONTROL ORDER (MCO) TO BREAK THE COVID-19 INFECTION CHAIN AMONG PATIENTS WHO COME TO SEEK TREATMENT AT THE OUTPATIENT DEPARTMENT (OPD) KINARUT HEALTH CLINIC DURING THE MOVEMENT CONTROL ORDER (MCO) IS IMPLEMENTED

2020 ◽  
Vol 5 (37) ◽  
pp. 304-317
Author(s):  
Baidi Baddiri ◽  
Mohd Khairuddin Abdullah @ Jerry Abdullah
Keyword(s):  
Quantitative Research ◽  
Movement Control ◽  
Sampling Technique ◽  
Strong Relationship ◽  
Mean Value ◽  
Moderate Level ◽  
Health Clinic ◽  
Level Of Knowledge ◽  
The Government ◽  
Control Order

The country has been facing the Covid-19 crisis that has affected the rest of the world in this decade. Numerous approaches and alternatives are implemented by the government in order to overcome this pandemic either controlled or stopped utterly. In order for the government to succeed, the emphasis on breaking the chain of infection of Covid-19 and the direction of the Movement Control Order (MCO) must be strengthened. Thus, the main goal of this study is to identify the level of patient’s knowledge regarding Covid-19 and Movement Control Order (MCO) as well as to analyse the relationship between the level of knowledge about Covid-19 and Movement Control Order (MCO) among patients who come for treatment at the Kinarut Health clinic. This study applies the quantitative research methodology, specifically surveys through questionnaires, whereas the sampling method used is convenient sampling with a total of 200 patients involved within the Kinarut area. Analysis of instrument evaluation and sampling technique is also discussed in this study. The results showed that the level of knowledge of the patients about Covid-19 was at a moderate level with a mean value = 3.610, SP = 0.345. The level of knowledge relating to Movement Control Order (MCO) is also at a moderate level with a mean value = 3.610, SP = 0.345. Meanwhile, correlation analysis showed that there is a strong relationship between the level of knowledge about Covid-19 and also the level of knowledge of the Movement Control Order (MCO), with a correlation value of r = 0.71, p> 0.05. Thus, the results of this analysis show that there is a strong relationship between the variables of the knowledge level of Covid-19 and Movement Control Order (MCO) in breaking the chain of infection Covid-19 particularly among patients living around Kinarut.

scholarly journals The Role of Zakat Institution in Facing Covid-19

2020 ◽  
pp. 119-126
Author(s):  
Hambari Hambari ◽  
Arif Ali Arif ◽  
Muntaha Artalim Zaim
Keyword(s):  
Movement Control ◽  
Ordinary People ◽  
Global Pandemic ◽  
Islamic Jurisprudence ◽  
Social Fund ◽  
The Government ◽  
Control Order ◽  
In The Beginning ◽  
Analytical Approaches

In the beginning of 2020, the Coronavirus (Covid 19) appeared, which attacks humans and quickly turns into a global pandemic. Covid-19 has resulted in multidimensional crises such as health, economic, social, and lifestyle crises. Many people in different countries face difficulties in life. Therefore, Zakat as an Islamic social fund has a role in overcoming this crisis, by providing assistance to the communities which is directly affected by the crisis. This study aims to examine the role of Zakat in this crisis from the perspective of Islamic jurisprudence and its application in the zakat institution by taking the case of the Federal Territory Islamic Council (MAIWP) that has done various programmers in helping people who are directly affected by the crisis. This study uses two methods including inductive and analytical approaches to achieve its objectives. Among the most important results of the study: Zakat distribution programs conducted by Baitulmal-MAIWP for zakat beneficiaries affected by Covid-19, was to help ease the burden on ordinary people following the implementation of Movement Control Order (MCO) by the government due to the spread of the Covid-19 pandemic. This program is named “Bantuan Zakat Kecemasan Covid-19” (Zakat Emergency Aid Covid-19) or #MusaadahCovid19MAIWP.

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