scholarly journals ONLINE TRUST DEVELOPMENT IN ONLINE SHOPPING

2020 ◽  
Vol 5 (18) ◽  
pp. 26-32
Author(s):  
Fatin Farhana Kamis ◽  
Wan Farha Wan Zulkiffli

Emerging technologies have helped everyone get through their daily tasks and become easier. however, it is still a concern for many people to use technology because they do not know how to trust someone in helping to solve something. In many previous types of research, the focus has been found in the relationship between consumer trust and its antecedents. This article examines the factor that can develop trust among consumers in online shopping. There are 6 factors that are used to test online trust development: reputation, risk, website quality, service quality, business size, and the reference group. The methodology for the study is quantitative and the questionnaire will be distributed through an online survey in line with the ongoing research related to the online. This will be more targeted to online users especially the younger generation who are more likely to use technology.

2018 ◽  
Vol 2 (1) ◽  
pp. 44-58
Author(s):  
Joseph J. Abela

The pig industry in Malta is important for the local economy and food safety. As is reported in Galli et al. (2016), Maltese people eat protein-rich diets although the Agriculture and Fisheries Census 2014 issued by the National Statistics Office reports a decrease in the number of pigs being bred on the island. This paper intends to analyse the pattern of Maltese consumer behaviour regarding pork consumption, eliciting the crucial factors affecting local consumption. This study forms part of an ongoing research studying the characteristics and behaviours of the Maltese pork consumer aimed to help the stakeholders in the industry to focus their strength on what is really expected by the consumers. Data was obtained through an online survey with questions/statements related to the demographic characteristics of the respondent, several Likert scale statements to analyse the purchase behaviour, and finally two questions to obtain the respondents’ weekly pork consumption. The research tool was tested for its reliability through an SPSS test, obtaining a Cronbach’s alpha value of 0.534. Data was reduced through Factor Analysis, from 17 factors to 5. The VARIMAX test was used to carry out the rotation necessary to reduce data. A resultant 5 factors gave 63% of the total variance in only 6 iterations and this was shown clearly in the scree plot. These five factors were named Product Quality, Peer Influence, Health Issues, Ethnocentrism, and Product Information. Statements found in the research tool were grouped according to their respective new factor and were analysed for their normality. Since the number of respondents was fewer than 100, the Shapiro Wilk test was used to determine if the data has a normal or non-normal distribution. All 5 new factors resulted skewed and therefore the Spearman Correlation test was used to test for the relationship between the Independent variables and the Dependant variables, between the Independent variables themselves, and between the Independent variables and the demographic information gathered. The correlation resulted significant in one Independent variable versus the Dependant variable, in 4 results between the Independent variables themselves, and in 4 results with regard to the relationship between the Independent variables and the Demographic factors. These results give a better picture of the local purchasing behaviour in relation to pork consumption as no previous study in this regard has been published locally before. It is intended to continue studying this phenomenon in the near future by increasing the sample size and making changes to the research tool in order to improve its reliability.


2016 ◽  
Vol 11 (2) ◽  
pp. 2673-2686
Author(s):  
Nidhi Phutela ◽  
Hirak Dasgupta

Analysing customer perceptions is an important requirement not only for offline stores, but for online stores as well. Study of customer perceptions helps the company in understanding the requirements and expectations of the customers in a better way. This study is an extension of the researcher’s previous study of identifying antecedents of consumer trust for e-tourism companies in India. This study tries to explore the relationship between factors that build trust of the consumers on the online companies and their satisfaction level. Apart from studying the preferences and expectations of the consumers from e-tourism companies in India, the researcher has also tried to study the customer perceptions in context of online shopping in general. Data was collected by the researcher from 367 tourists (customers) who plan their tours online in Delhi NCR. Hypothesis testing has been done by using ANOVA and t-test. Findings of the study revealed that that amongst seven Consumer Trust dimensions, only “Promotional deals” and “Price Competitiveness” have a significant positive impact on “Customer Satisfaction”, whereas the impact of other five variables are not significant.


Author(s):  
Regina Connolly

This chapter concentrates on how trust has been conceptualized and studied, providing a refined understanding of many trust-related issues that affect commerce but arguably also other online transactions in the digital age, such as in the public services. A discussion of the role of experience, gender, and culture in relation to the generation of online trust beliefs is presented. It is noted that trust development is dependent on time. Trust is ‘necessary for the success of economic transactions’ and is viewed as the relationship facilitator between trading partners. The focus of online trust issues has developed, and the role of recommendation agents and avatars in trust building is described in the same way that the antecedents of trust received attention a number of years ago. It is hoped that this chapter has clarified some of the key issues that require consideration when researching trust in an online transaction context.


2019 ◽  
Author(s):  
Siddharth Garg

Objective: The aim of this paper was to examine the relationship between income, subjective wellbeing, and culture among people from a higher socio-economic class across the world. Rationale: Ed Diener proposed the law of diminishing marginal utility as an explanation for differences in subjective wellbeing among different income groups across different countries (Diener, Ng, & Tov, Balance in life and declining marginal utility of diverse resources, 2009). Thus, people with higher incomes would experience less subjective wellbeing due to income, and culture should emerge as a significant predictor. Method: Data from this study came from another study (https://siddharthgargblog.wordpress.com/2019/07/14/love-for-money/). I used an online survey to collect data on annual income in US dollars, subjective wellbeing (WHO-5), and country of residence (Indicator of Culture). 96 responses (Indians = 24, Foreigners = 72) were entered in IBM SPSS and a regression analysis was conducted. The raw dataset used in this study can be found at https://doi.org/10.6084/m9.figshare.8869040.v1Results: ANOVA showed a significant difference (p < 0.05) between Indians and foreigners on levels of subjective wellbeing. Linear regression shows the regression coefficient of culture to be significant (Beta = -.254, p = .014) but the regression coefficient of income was not found to be significant. The overall model was found to explain 8.2% of the variance in wellbeing.Conclusion: The sample of this study is too small to make any kind of generalization; it does lend a little bit of support to the idea of diminishing marginal utility of income on subjective wellbeing and provides a rationale for further research.


Author(s):  
Ezgi Elçi

Abstract This article scrutinizes the relationship between collective nostalgia and populism. Different populist figures utilize nostalgia by referring to their country's ‘good old’ glorious days and exploiting resentment of the elites and establishment. Populists instrumentalize nostalgia in order to create their populist heartland, which is a retrospectively constructed utopia based on an abandoned but undead past. Using two original datasets from Turkey, this study first analyzes whether collective nostalgia characterizes populist attitudes of the electorate. The results illustrate that collective nostalgia has a significantly positive relationship with populist attitudes even after controlling for various independent variables, including religiosity, partisanship, satisfaction with life and Euroscepticism. Secondly, the study tests whether nostalgic messages affect populist attitudes using an online survey experiment. The results indicate that Ottoman nostalgia helps increase populist attitudes. Kemalist nostalgia, however, has a weak direct effect on populist attitudes that disappears after controlling for party preference.


2021 ◽  
pp. 1357633X2098277
Author(s):  
Molly Jacobs ◽  
Patrick M Briley ◽  
Heather Harris Wright ◽  
Charles Ellis

Introduction Few studies have reported information related to the cost-effectiveness of traditional face-to-face treatments for aphasia. The emergence and demand for telepractice approaches to aphasia treatment has resulted in an urgent need to understand the costs and cost-benefits of this approach. Methods Eighteen stroke survivors with aphasia completed community-based aphasia telerehabilitation treatment, utilizing the Language-Oriented Treatment (LOT) delivered via Webex videoconferencing program. Marginal benefits to treatment were calculated as the change in Western Aphasia Battery-Revised (WAB-R) score pre- and post-treatment and marginal cost of treatment was calculated as the relationship between change in WAB-R aphasia quotient (AQ) and the average cost per treatment. Controlling for demographic variables, Bayesian estimation evaluated the primary contributors to WAB-R change and assessed cost-effectiveness of treatment by aphasia type. Results Thirteen out of 18 participants experienced significant improvement in WAB-R AQ following telerehabilitation delivered therapy. Compared to anomic aphasia (reference group), those with conduction aphasia had relatively similar levels of improvement whereas those with Broca’s aphasia had smaller improvement. Those with global aphasia had the largest improvement. Each one-point of improvement cost between US$89 and US$864 for those who improved (mean = US$200) depending on aphasia type/severity. Discussion Individuals with severe aphasia may have the greatest gains per unit cost from treatment. Both improvement magnitude and the cost per unit of improvement were driven by aphasia type, severity and race. Economies of scale to aphasia treatment–cost may be minimized by treating a variety of types of aphasia at various levels of severity.


2021 ◽  
pp. 107780122098593
Author(s):  
Brittany Patafio ◽  
Peter Miller ◽  
Arlene Walker ◽  
Kerri Coomber ◽  
Ashlee Curtis ◽  
...  

This study explores two approaches to measuring coercive controlling behaviors (CCBs)—counting how many different CCB types and examining the frequency of each CCB experienced—to examine their utility in explaining the relationship between CCBs and physical intimate partner violence (IPV). Australian women aged 18–68 years ( n = 739; Mage = 31.58, SDage = 11.76) completed an online survey. Count and frequency CCB approaches yielded similar significant associations with increased physical IPV. Both approaches suggest that frightening behaviors in particular are significantly indicative of also experiencing physical IPV; however, when you count CCB types, public name-calling becomes important, whereas when you examine the frequency of each CCB type, jealousy/possessiveness becomes important. These findings suggest differential utility between measures of CCBs, which examine the frequency of specific CCB types and which count CCB types, and that both approaches are useful in understanding how coercion and control relate to physical violence within intimate relationships.


2020 ◽  
Vol 27 (4) ◽  
pp. 294-303
Author(s):  
Emeline Chauchard ◽  
Julie Mariez ◽  
Marie Grall-Bronnec ◽  
Gaëlle Challet-Bouju

<b><i>Introduction:</i></b> The influence of marketing on addictive behaviours has been studied among tobacco and alcohol users. Although the fashion industry is highly influenced by marketing, research has poorly studied vulnerability to fashion marketing as a factor related to buying-shopping disorder (BSD) while considering psychological characteristics (buying motives, impulsivity, and self-esteem). <b><i>Objective:</i></b> The objective of the present work is to investigate the relationship between vulnerability to marketing and BSD. <b><i>Methods:</i></b> Women (<i>n</i> = 242) were exclusively recruited through social networking. They completed an online survey exploring the severity of BSD using the <i>Compulsive Buying Scale</i> (CBS) and the psychological factors associated with BSD (impulsivity, self-esteem, and buying motives) and an experimental task designed to investigate the intention to purchase in several situations, where marketing modalities such as price, brand, and packaging fluctuate. <b><i>Results:</i></b> Among the 242 participants in the study, 34 were identified as compulsive buyers (14%). Income level was considered, and compulsive buyers displayed a higher level of vulnerability to marketing, except for the packaging modality. High levels of positive urgency, lack of premeditation, and coping motivation were found to be significant predictors of the CBS score, but vulnerability to marketing was not. <b><i>Discussion and Conclusions:</i></b> Compulsive buyers seem to be more sensitive to marketing strategies, although vulnerability to marketing was not identified as a predictor of the severity of BSD. Given the enormous literature on the role of marketing in other addictive behaviours, further studies are needed to better understand the role of marketing in BSD to develop appropriate public health policies.


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