scholarly journals PERANAN TOTAL QUALITY MANAGEMENT DALAM MENINGKATKAN KEPUASAN KONSUMEN

2016 ◽  
Vol 2 (2) ◽  
pp. 145
Author(s):  
Asrizal Asrizal ◽  
Mukaram Mukaram
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Mean Value ◽  
Total Quality ◽  
Sample Technique ◽  
Saturated Sample ◽  
The Mean

One of the characteristics that the resulting product quality is the emergence of consumer satisfaction. Customer satisfaction will be achieved when the product quality of an organization that is supported by the implementation of Total Quality Management (TQM). The purpose of this study is to determine the level of implementation of TQM at Sekolah Dasar Islam Terpadu Bina Insan Mulia, determine the level of customer satisfaction atSekolah Dasar Islam Terpadu Bina Insan Mulia, as well as to determine whether TQM affects customer satisfaction at Sekolah Dasar Islam Terpadu Bina Insan Mulia. This study used a saturated sample technique by using the entire population of 113 as the study sample. Based on the results of the research level of implementation of TQM at Sekolah Dasar Islam Terpadu Bina Insan Mulia already "good" it is based on the mean value of 4.0613 is in the interval 3.41 to 4.20, which means that the rate of implementation of TQM at Sekolah Dasar Islam Terpadu Bina Insan Mulia is good. the level of customer satisfaction atSekolah Dasar Islam Terpadu Bina Insan Mulia Bekasi is at a level that is "good" it is based on the mean value of 4.1505 is in the interval 3.41 to 4.20, which means that the level of consumer satisfaction atSekolah Dasar Islam Terpadu Bina Insan Mulia is good. From the results obtained regression analysis models regression coefficient is Y = 9.274 + 0.429x which means that if there is no value of TQM variable, the value of variable consumer satisfaction is equal to 9.274 and if there is additional 1 value of TQM variable then customer satisfaction variable will increase by 0.429. Significance value 0,000 lower than the probability value of 0.05 indicates that the TQMvariable significantly influence customer satisfaction variable. Rated R-square of 0.689 or 68.9% means that the contribution of TQM variable to customer satisfaction variable is at 68.9% while the remaining 31.1% is contributed by other variables outside the study

scholarly journals PERAN KUALITAS PELAYANAN DALAM MEMEDIASI PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KEPUASAN KONSUMEN PADA SEPEDA BALI TOUR

2019 ◽  
Vol 8 (5) ◽  
pp. 3247
Author(s):  
I Gede Bayu Mertha Segara ◽  
Gede Merta Sudiartha
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Total Quality Management ◽  
Path Analysis ◽  
Consumer Satisfaction ◽  
Company Performance ◽  
Total Quality ◽  
Beta Coefficient

Business competition is getting tighter and the changing needs of consumers make companies must always be able to provide satisfaction to consumers in order to be able to compete with competitors. The application of total quality management can improve company performance in providing satisfaction to consumers. In addition, by providing good quality service to consumers, it will give more greater satisfaction on consumers. The purpose of this study was to determine the role of service quality in mediating the effect of total quality management on customer satisfaction. This research was conducted at Sepeda Bali Tour, with the number of respondents being 200 consumers of Sepeda Bali Tour. The method used is nonprobability sampling, especially purposive sampling with data analysis techniques using path analysis and sobel test. Based on the results of the analysis carried out the results show that service quality variables are able to mediate the effect of applying total quality management on customer satisfaction. The path analysis test shows that the direct effect of the total quality management variable on customer satisfaction has a beta coefficient of 0.386 while the indirect effect mediated by service quality shows a beta coefficient of 0.489. While the results of the sobel test obtained a calculated Z value of 12.0123 which is greater than 1.96 (Z count 12.0127> 1.96) which means that service quality is able to mediate total quality management on customer satisfaction Keyword :                total quality management (tqm), service quality, consumer satisfaction

scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

scholarly journals The Effect of Quality Management and Big Data Management on Customer Satisfaction in Korea’s Public Sector

2020 ◽  
Vol 12 (13) ◽  
pp. 5474
Author(s):  
Gye-Soo Kim
Keyword(s):  
Big Data ◽  
Public Sector ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Data Management ◽  
Structural Equation ◽  
Equation Model ◽  
Research Model ◽  
Total Quality

Data-driven decision making is needed in uncertain situations. Total quality management is the source of quality management activities and customer satisfaction. This study is related to the investigation into the application of total quality management based on big data management on the public sector in Korea. We developed a research model for total quality management, and investigated the role of moderating big data management between total quality management leadership and quality management. Moreover, this study has examined the relationships between the practices of the total quality management and using big data, including customer needs and wants. The research model is developed and tested to fit it is with the SEM (Structural Equation Model) analysis using data 250 samples in Korea’s public sector. The survey was conducted between 1 August and 30 August 2019. The results are as follow: Total quality leadership has significantly impacted total quality management. Customer satisfaction was found to be significantly affected by total quality management activities. In addition, the level of big data management has the moderation effect between total quality leadership and total quality management in Korea public sectors. It is necessary to systematically manage data management in a situation where the demand for improvement of public service is gradually increasing online in public sector.

scholarly journals Development of a Framework for More Effective Implementation of Total Quality Management Principles in Apparel Manufacturing

2016 ◽  
Vol 12 (28) ◽  
pp. 472
Author(s):  
S.M. Rashadur Rahaman Setu ◽  
Md. Helal Hossain ◽  
Md. Tanjim Hossain ◽  
Jahid Sarkar
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Foreign Currency ◽  
Total Quality ◽  
Key Factors ◽  
Leadership Communication ◽  
Apparel Manufacturing ◽  
Effective Implementation ◽  
Job Opportunities

The purpose of this paper is to develop a model or framework of total quality management (TQM) implementation in Textile and RMG industry. Textile and RMG Industry is an important sector for Bangladesh in terms of industrial expansion of the country, earning foreign currency and creating job opportunities. However, it faces subtle problems due to labor unrest, political instability and owner’s ignorance. TQM is an approach that focuses on customer satisfaction. Therefore, implementation of TQM is a challenging task. Through a self-administrative survey from 50 Industries of textile and RMG industry in Bangladesh data have been collected. This paper identifies ten key factors of TQM implementation in the Textile and RMG Industry in Bangladesh. These are Leadership, Communication, Strategic Quality Planning, Training, Customer Satisfaction, Continuous Improvement, Employee Involvement & Satisfaction, Culture, Supplier Satisfaction and Teamwork.

scholarly journals PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KEPUASAN PELANGGAN

2019 ◽  
Vol 8 (12) ◽  
pp. 6931
Author(s):  
Arifin Al Amiri M ◽  
Kastawan Mandala
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Operations Management ◽  
Total Quality ◽  
Customer Data ◽  
Variable Focus ◽  
Positive Effect

This research was conducted at Kober Mie Setan. The number of samples taken as many as 150 people Kober Mie customer. Data collection done through questionnaires. Based on the results of the analysis it wasfound that the variable focus on customers, obsession with quality, teamwork and continuous improvement simultaneously had significant effect on customer satisfaction. The results of testing the partial test hypothesis revealed that each variable focused on the customer, obsession with quality, teamwork and continuous improvement had a significant positive effect  customer satisfaction. From the results of the partial test it is known that the focus variable on the customer is the most dominant variable affecting customer satisfaction. The coefficient determination of 0.731 shows that 73.1 percent variations in customer satisfaction can be explained by four independent variables used  the regression equation, while the sisas are 26.9 percent explained other variables outside the four variables used  this study. Keywords: customer satisfaction, operations management, total quality management

PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP BIAYA KUALITAS DAN KUALITAS PRODUK SERTA IMPLIKASINYA TERHADAP KINERJA PERUSAHAAN DENGAN BUDAYA KUALITAS SEBAGAI VARIABEL MODERASI

2018 ◽  
Vol 1 (01) ◽  
Author(s):  
Ade Dyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Product Quality ◽  
Primary Data ◽  
Total Quality ◽  
Quality Cost ◽  
Cost Of Quality ◽  
Quality Culture ◽  
The Cost

The purpose of this study was to examine and analyze empirically the influence of Total Quality Management (TQM) to the cost of quality and product quality, the influence of Total Quality Management (TQM) to the cost of quality and product quality by quality culture as the moderating variable, the influence of the cost of quality and product quality the performance of the company.Data collection methods used in this research is in the form of secondary and primary data. The questionnaire distributed by proportional random sampling to 34 people respondent managers who working in the rattan industry in Cirebon. The method used in this research is the analysis of MRA (Moderated Regression Analysis) with SPSS tools.The results of this research are the Total Quality Management (TQM) affect the cost of quality and product quality, Total Quality Management (TQM) with a quality culture not significant effect on the cost of quality and product quality, cost and quality of the product quality no significant effect on the performance of the company.

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