scholarly journals PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KEPUASAN PELANGGAN

2019 ◽  
Vol 8 (12) ◽  
pp. 6931
Author(s):  
Arifin Al Amiri M ◽  
Kastawan Mandala
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Operations Management ◽  
Total Quality ◽  
Customer Data ◽  
Variable Focus ◽  
Positive Effect

This research was conducted at Kober Mie Setan. The number of samples taken as many as 150 people Kober Mie customer. Data collection done through questionnaires. Based on the results of the analysis it wasfound that the variable focus on customers, obsession with quality, teamwork and continuous improvement simultaneously had significant effect on customer satisfaction. The results of testing the partial test hypothesis revealed that each variable focused on the customer, obsession with quality, teamwork and continuous improvement had a significant positive effect  customer satisfaction. From the results of the partial test it is known that the focus variable on the customer is the most dominant variable affecting customer satisfaction. The coefficient determination of 0.731 shows that 73.1 percent variations in customer satisfaction can be explained by four independent variables used  the regression equation, while the sisas are 26.9 percent explained other variables outside the four variables used  this study. Keywords: customer satisfaction, operations management, total quality management

scholarly journals The Influence of the Implementation of Total Quality Management and the Implementation of Good Governance on the Muzakki Trust (Study on Amil Zakat Institution in Batam City)

2019 ◽  
pp. 268-281
Author(s):  
Cahyo Budi Santoso ◽  
Ahmad Gamal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Good Governance ◽  
Total Sample ◽  
Significant Positive Effect ◽  
Total Quality ◽  
Negative Effect ◽  
Positive Effect

Zakat becomes part of the obligations of Muslims who must be paid and given to those who are entitled to receive zakat. The distribution of zakat which is intended for the recipient and the amount of zakat is often not recorded accurately. There is a discrepancy between the amount of zakat and the number of recipients of zakat. Then a new breakthrough is needed through the implementation of toral quality management and the application of good governance so that it is expected that all incoming zakat and the number of recipients of zakat can be recorded. This study aims to examine the effect of the implementation of total quality management and the role of good governance on muzakki trust (a study at the Amil Zakat Institute in Batam City). The population in this study is the number of residents of the city of Batam in 2017 amounted to 1,062,250 inhabitants. Determination of the sample using the formula Hair, et al (2010) so that the total sample is 100 respondents. Data analysis using multiple linear regression with SPSS 23. The results of the study can be concluded that the implementation of total quality management has a significant positive effect on muzakki trust, the application of good governance has a significant negative effect on muzakki trust and the implementation of total quality management and the application of good governance simultaneously has a significant positive effect on muzakki trust.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2018 ◽  
pp. 256-295
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals Konsep Manajemen Mutu Terpadu Dalam Pendidikan

2016 ◽  
Vol 6 (1) ◽  
pp. 99
Author(s):  
Hairiyah .
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Process Improvement ◽  
Learning Process ◽  
Total Quality ◽  
Administrative Services ◽  
The Government

Abstrak Total quality Management (TQM) as a management tips that focus on process improvement of customer satisfaction, which is deemed successful in the industrialized world began to demand institutions to be adapted with the aim of producing a “product” of quality. In the perspective of education MMT is an organization that provides services and products in the form of (service ). Every individual in an organization that is implementing (TQM) is a manager in any sphere of competence. In the context of education, the improvement is not only done by the government but also carried out by the staff of the administration by the improvement of the system and the culture of administrative services, and also by teachers with the learning process improvement. Thus, students are regarded as one of the customers will be able to feel satisfaction in the service of the institution. Keywords: Continuous improvement, total involvement, customer satisfaction

scholarly journals The Influence of the Implementation of Total Quality Management and the Implementation of Good Governance on the Muzakki Trust (Study on Amil Zakat Institution in Batam City)

2019 ◽  
pp. 268-281
Author(s):  
Cahyo Budi Santoso ◽  
Ahmad Gamal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Good Governance ◽  
Total Sample ◽  
Significant Positive Effect ◽  
Total Quality ◽  
Negative Effect ◽  
Positive Effect

Zakat becomes part of the obligations of Muslims who must be paid and given to those who are entitled to receive zakat. The distribution of zakat which is intended for the recipient and the amount of zakat is often not recorded accurately. There is a discrepancy between the amount of zakat and the number of recipients of zakat. Then a new breakthrough is needed through the implementation of toral quality management and the application of good governance so that it is expected that all incoming zakat and the number of recipients of zakat can be recorded. This study aims to examine the effect of the implementation of total quality management and the role of good governance on muzakki trust (a study at the Amil Zakat Institute in Batam City). The population in this study is the number of residents of the city of Batam in 2017 amounted to 1,062,250 inhabitants. Determination of the sample using the formula Hair, et al (2010) so that the total sample is 100 respondents. Data analysis using multiple linear regression with SPSS 23. The results of the study can be concluded that the implementation of total quality management has a significant positive effect on muzakki trust, the application of good governance has a significant negative effect on muzakki trust and the implementation of total quality management and the application of good governance simultaneously has a significant positive effect on muzakki trust.

Can TQM be Quantified?

2000 ◽  
Vol 44 (12) ◽  
pp. 2-499-2-502
Author(s):  
Jason J. Saleem ◽  
Brian M. Kleiner
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Not Given ◽  
Total Quality ◽  
Participatory Ergonomics ◽  
Machine Interface ◽  
Strategic Thought ◽  
Process Level

Total quality management is a team-based approach to the improvement of processes for the continual satisfaction of customers. Thus, three core values are common to TQM efforts: continuous improvement, customer satisfaction and teamwork. There have been some broad attempts to quantify the effects of continuous improvement, customer satisfaction and teamwork. However, we have argued previously that many TQM efforts start too late and end too soon. Starting late means that TQM is often not given strategic thought, for example in deciding strategically, which processes to improve. TQM often ends too soon in the sense that it stops at the process level and does not proceed to the human-machine interface (i.e., ergonomic) level. It is argued that participatory ergonomics, a staple method in macroergonomics, can benefit TQM efforts by bringing such efforts “down to” the ergonomic level. This paper presents our recent attempts to quantify the effects of participation.

scholarly journals TOTAL QUALITY MANAGEMENT (TQM) SEBAGAI WUJUD PENINGKATAN MUTU PENDIDIKAN

2019 ◽  
Vol 9 (2) ◽  
pp. 963-972
Author(s):  
SARIL Saril
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Business Strategy ◽  
Management System ◽  
Improve Product Quality ◽  
Total Quality ◽  
Quality Of Work

Abstract. Total Quality Management (TQM) or Integrated Quality Management (MMT) is a management system that elevates quality as a business strategy and is oriented to customer satisfaction by involving all members of the organization. Integrated Quality Management (MMT) is an approach in running a business that tries to maximize an organization's competitiveness through continuous improvement of its products, services, workforce, processes, and environment. Total Quality Management (TQM) functions effectively in a variety of organizations, namely as a management system to improve product quality or outcomes so that they can be accepted by customers and can avoid the occurrence of fatal errors. Total Quality Management (TQM) aims to provide satisfaction to customer needs as efficiently as possible. According to Margono Slamet, the main objective of TQM is to improve the quality of work, improve productivity and be efficient to satisfy.

scholarly journals IMPLEMENTASI MANAJEMEN MUTU TERPADU DI SDIT INSAN MANDIRI JAKARTA

2014 ◽  
Vol 5 (2) ◽  
Author(s):  
KHOIRUNNISA KHOIRUNNISA
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Qualitative Approach ◽  
Learning Activities ◽  
Total Quality ◽  
Case Study Method ◽  
Advantages And Disadvantages

This thesis aims to evaluate the implementation of Total Quality Management (TQM), covering the customer satisfaction and continuous improvement at SDIT Insan Mandiri Jakarta. Evaluation is conducted by studying customer’s perception both internals and externals. This research applies qualitative approach with a case study method. The data were collected through observation, interview, and studying related documents and recordings This research starts from February until July 2013. The findings of the research are: overall, implementation of TQM has increase customer satisfaction and encourage continuous improvement at SDIT Insan Mandiri. Those TQM aspects work effectively since management of SDIT Insan Mandiri Jakarta implemented Total Quality Management.The findings lead to the recommendation that (1) The management should build more facilities to support learning activities to enhance customer satisfaction, (2) SDIT Insan Mandiri should conduct comparative studies to broaden their horizons and compare their advantages and disadvantages to other schools.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2021 ◽  
pp. 1405-1436
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KEPUASAN PELANGGAN INFORMA SAMARINDA SQUARE

2021 ◽  
Vol 9 (1) ◽  
pp. 56
Author(s):  
Rafenni Pasonggo
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Positive Relationship ◽  
Test Reliability ◽  
Reliability Test ◽  
Total Quality ◽  
Strong Positive Relationship ◽  
Regression Test ◽  
Variable Focus

This study aims to determine the effect of Total Quality Management (TQM) Implementation on Informa Samarinda Square Customer Satisfaction, Samarinda either partially or simultaneously. This research uses a quantitative approach. The population and samples used by the researchers were consumers who were visiting Informa Samarinda Square Samarinda which numbered 100 respondents. The data collection in this study used questionnaires. Data analysis tools used validity test, reliability test, classic assumption test, multiple linear regression test, determination coefficient test, F test and T test. From this study it was concluded that there is a strong positive relationship between variable focus on customers (X1), obsession with quality (X2), teamwork (X3), andemployee engagement and empowerment (X4), to customer satisfaction (Y). This is evidenced by the correlation coefficient value of r 0.696 or 6.96%. The results of this study concluded that customer focus variables (X1), obsession with quality (X2), teamwork (X3), andemployee engagement and empowerment (X4), partially had a significant effect on customer satisfaction (Y). This is evidenced by the t calculated value of 9,605 with a significant rate of 0.000 < 0.05.

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