scholarly journals Expert System for Information Technology Services Management

2019 ◽  
Vol 8 (4) ◽  
pp. 9986-9992
Keyword(s):  
Expert System ◽  
Business Strategy ◽  
Service Management ◽  
It Services ◽  
Active Monitoring ◽  
Traditional System ◽  
Information Technology Services ◽  
Technology Services ◽  
The Times ◽  
Technological Management

In the company it was identified that the level of maturity in relation to the implementation of the systems is inconclusive, there is little confidence, low level of efficiency, and the times exceed what is stipulated. The objective was to demonstrate that the expert system significantly improves the average time, reliability levels, and efficiency in evaluations of maturity levels in the management of IT services of the Sions Company. Likewise, the CommonKADS methodology was used to build the knowledge of the expert system and SCRUM for the active monitoring of the project. Regarding the methodology of scientific research, it was based on the quantitative approach, pre-experimental design; the study population was made up of 16 evaluations of technology companies in Peru. The results showed that the expert system improved the average time in the evaluation of maturity levels by 85%, compared to the traditional system. In this way, the levels of reliability and efficiency improved by approximately 49% compared to the traditional system. In this way, the levels of reliability and efficiency improve in 49% the capacity of response, the quality of the service and the functional availability in the evaluations of the technological management. Therefore, the processes of the service management phases such as design, strategy, transition, operation and continuous improvement benefit by reducing time, costs and increasing its functionality for companies that have technological services as part of the business strategy. Therefore, the expert system would be applied in companies of different areas that have technological services, whose purpose allows to identify the current state of the service and its possible improvement over time.

scholarly journals Managing IT Services: Aligning Best Practice with a Quality Method

Organizacija ◽  
2012 ◽  
Vol 45 (1) ◽  
pp. 31-37
Author(s):  
Miha Kastelic ◽  
Peter Peer
Keyword(s):  
Six Sigma ◽  
Best Practice ◽  
Service Management ◽  
It Services ◽  
It Service ◽  
Information Technology Services ◽  
Technology Services ◽  
Practice Approach ◽  
Six Sigma Methodology ◽  
Value Of It

Managing IT Services: Aligning Best Practice with a Quality MethodManaging information technology services is becoming an increasingly difficult task. To support the management of IT services, different standards and methodologies have been developed. ITIL (short for IT Infrastructure Library) is the most commonly used best practice approach to effective IT Service Management to date. ITIL focuses primarily on what to do in order to ensure value of IT services, but it does not explain how to achieve this effectively. This shortcoming can be overcome by complementing the framework with other quality approaches to service management. In this context several methodologies are mentioned including the use of Six Sigma (6s) methodology. The statistical nature of the Six Sigma methodology enables us to analyze the vast amount of data gathered from the field of IT. Only after these value-based metrics are obtained can the overall health of the IT service be determined and the necessary improvement measures made. The aim of this paper is to analyze in detail the two approaches. We will establish a common link between them, with it the opportunity to complement ITIL with the Six Sigma methodology, and consequently set foundations for introduction of necessary measurable changes.

scholarly journals INFORMATION TECHNOLOGY SERVICES SUPPORT FOR EMERGENCIES

2019 ◽  
Vol 12 (2) ◽  
Author(s):  
Donald Z. Spicer
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Higher Education Institutions ◽  
Education Institution ◽  
It Services ◽  
Quarter Century ◽  
Emergency Situations ◽  
Research Mission ◽  
Information Technology Services ◽  
Technology Services

For at least the last quarter century, enterprises—including higher education institutions—have increasingly relied on Information Technology Services (ITS) for business functions. As a result, IT organizations have had to develop the discipline of production operations as well as recovery procedures to respond when those operations are disrupted. More recently, both the academic and research mission activities of higher education institutions have become increasingly supported by ITS. That ITS touches almost every activity of a higher education institution puts special emphasis on IT services in emergency situations. This paper outlines an evolution of thinking regarding the role of ITS in enterprise emergency response.

Complacency Leading to Reduced Competitive Intensity in the Indian Information Technology Services Sector Resulting in Diminished Market Opportunity

2020 ◽  
pp. 097215092092695
Author(s):  
Achutha Jois ◽  
Somnath Chakrabarti
Keyword(s):  
Information Technology ◽  
Economies Of Scale ◽  
World Market ◽  
It Services ◽  
Competitive Intensity ◽  
Market Growth ◽  
East European ◽  
Services Sector ◽  
Information Technology Services ◽  
Technology Services

Indian Information Technology (IT) services sector today commands a huge share of worldwide IT sourcing spend. India stays to be a driving force for worldwide sourcing growth despite rising de-globalization moves across Western economies, challenges posed by East European nations, Russia, China and East Asia. A pertinent question that comes up is how will India take on the rivalry, while the Indian IT services sector seems to be content and complacent. One can see that the hunger for growth which we saw in the late 1990s and the decade of 2000s is fast eroding. India’s incentive to the world market was its economies of scale and cost advantage; however, the disruption created by the extant outsourcing or offshoring business model is fast receding. The Indian IT Services players turned complacent while competing as disruption and differentiation gave them a unique advantage and value proposition. This article builds on various articles in this domain while analysing how complacency affects competitive intensity, in turn resulting in a reduced intensity in market growth opportunity. This article endeavours to evaluate whether Indian IT services sector is trapped in its self-projected image leading to Narcissus effect.

The future of work: how HR drives digital transformation in the new normal

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ramkumar Chandrasekaran
Keyword(s):  
Business Strategy ◽  
Digital Transformation ◽  
Asia Pacific ◽  
Content Type ◽  
Technology Leaders ◽  
Global Leader ◽  
Information Technology Services ◽  
Technology Services ◽  
Shed Light

Purpose The purpose of this paper is to shed light on how organisations can leverage digital transformation by discussing the importance of having a zero-trust approach when it comes to security. This is something that is imperative, and so this paper aims to provide advice on how organisations can keep their networks and systems safe from cyberattacks and opportunistic cybercriminals. Design/methodology/approach This paper is a thought leadership piece and draws on Tata Consultancy Services (TCS’) COVID-19 Business Impact Survey, which surveys nearly 300 executives on how they are planning and managing the near and long-term impacts of the coronavirus pandemic. Those surveyed represented mostly large companies across 11 countries in North America, Europe and Asia-Pacific. Moreover, 63% of these companies had an annual revenue of over $5bn. Findings The findings from the survey revealed that most organisations lack digital capabilities, and the coronavirus pandemic is exposing these weaknesses. It found that companies with essential digital capabilities (“leaders”) have held up better during the pandemic than those without (“followers). Moreover, the survey demonstrated that there is a significant lack of clarity on how to strategically move on multiple digital fronts cost-effectively. Originality/value As TCS is a global leader in information technology services, consulting and business solutions, this paper provides value to senior business and technology leaders in organisations that hold influence over the company’s security strategies. By focussing on zero trust, this paper recommends how such leaders can rethink and reassess their business strategy to thrive in a post-pandemic world.

scholarly journals Evaluation of Green IT services with Fuzzy Screening approach

2017 ◽  
Vol 21 ◽  
Author(s):  
Sajjad Shokouhyar‎ ◽  
Alireza Noorbakhsh ◽  
Armin Aalirezaei
Keyword(s):  
Information Technology ◽  
Synthesis Method ◽  
Cost Effective ◽  
It Services ◽  
Green It ◽  
Analytic Hierarchy ◽  
Statistical Population ◽  
Information Technology Services ◽  
Technology Services ◽  
Technology Strategies

Regarding development of Information Technology, the world of industry has inordinately benefited, albeit that has some losses. Unless the losses are considered, advanced losses will be seen after progress with which is more difficult to cope. Neglecting the future and the risk involved in the industry, not to mention the lack of knowledge in dealing with sudden alterations, compel irrecoverable loss. In this context, information technology services in organizations are aimed to be cost-effective and have minimum environmental impact, according to green information technology strategies. Concerning significance of the issue, purpose of this research is assessment of information technology services with respect to greenness level in a general contractor organization by combination of Fuzzy Analytic Hierarchy Process and Fuzzy Screening Procedure to enhance the greenness level of IT services. The effectiveness of using this approach is including qualitative, quantitative, and uncertainty nature of the problem. In this paper, to consider the Green IT services criteria, literatures have been studied by meta-synthesis method, then the importance of the criteria has been determined by questionnaires so as to rank Green IT criteria. Eventually, the organization level has been concluded in terms of the greenness level of IT services. As a case study, IT experts and managers of KAYSON Inc. organization are considered as statistical population of this research. The reduction had the highest weight among other criteria- recycling and reusing - in KAYSON Inc. organization. Finally, the organization greenness level was determined moderate in terms of IT services.

scholarly journals Strategic development of information technology services in a provincial higher education institute

2005 ◽  
Vol 21 (4) ◽  
Author(s):  
Prachit Intaganok ◽  
Peter Waterworth ◽  
Siwaporn Srisamai
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Education Institution ◽  
It Services ◽  
Strategic Development ◽  
North Eastern ◽  
Information Technology Services ◽  
Technology Services ◽  
The Impact

<span>This paper describes a research project on the introduction of information technology (IT) services to a higher education institution in north eastern Thailand. The project considered the literature on the processes involved in the introduction of IT services to educational institutions in various parts of the world and attempted to understand the issues that institutions had to deal with in introducing and productively using IT services in teaching, scholarship and administration. It then analyses the nature of the process at the case study institution, through a range of quantitative and qualitative measures designed to draw data from staff, students and senior institutional managers. A number of similarities and differences were identified between what was found in the literature and what had occurred at the case study institution and analysis of them led to the development of a model to attempt to explain the attitudinal and practical stages through which an institution goes in adopting a technical innovation. The impact of cultural and contextual factors upon the acceptance of an innovation is stressed.</span>

scholarly journals Latvian information technology companies’ export promotion to the US

2020 ◽  
Author(s):  
Agnese Batenko ◽  
◽  
Inguna Jurgelane-Kaldava ◽  
Keyword(s):  
Information Technology ◽  
The United States ◽  
Export Promotion ◽  
Strategy Development ◽  
It Services ◽  
Export Strategy ◽  
The Us ◽  
Information Technology Services ◽  
Technology Services ◽  
Information Technology Companies

Information technology is one of the fastest growing service export industries in the world. According to information collected by LIAA (Information and Communications ..., 2018), in 2017, 40 % of Latvian information technology companies exported to the Baltic States. In 2017, the United States (further – US) was the ninth largest export partner and the 18 th largest import partner of Latvia. The US is the world’s largest software and information technology services provider, accounting for ¾ of the total global IT market. Latvian information technology companies have an interest in an information technology service exports to the US; however, currently IT companies mostly choose not to conduct market research and export strategy development. Consequently, it is necessary to evaluate the export potential of Latvian information technology services and to determine the export promotion activities of Latvian information technology services to the US. So far, there are no analysis of the Latvian IT export promotion to US that would be based on company’s needs, experience and resources available. The results of the research concluded that the export tendencies of IT services are upward and the export balance of Latvian IT services with the US is positive.

scholarly journals Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto

2021 ◽  
Vol 9 (1) ◽  
pp. 77
Author(s):  
Resad Setyadi ◽  
Enggar Priyatiningsih
Keyword(s):  
Information Technology ◽  
Business Strategy ◽  
Service Management ◽  
Optimal Level ◽  
Media Analysis ◽  
It Services ◽  
Maturity Level ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
World Information

In the industrialized world, information technology has become an essential component that everyone can feel and use. However, IT's proper use can provide opportunities for increased productivity and effective and efficient company processes. The quality of the service supplied is related to managing the problems faced and handling its day-to-day service operations. The purpose of this research is to analyze the IT service management (ITSM) of the National Electricity Company (NEC) in Purwokerto with media analysis using the Information Technology Infrastructure Library (ITIL) v3 framework. The method used is a quantitative method with observation, distribution of questionnaires, and data analysis as a follow-up. Maturity level analysis becomes the target of assessment to become a reference for providing recommendations for the performance of ITSM. The results of the maturity level show that NEC Purwokerto is at the optimal level. The advice given is that NEC Purwokerto maintains IT services' performance so that the NEC Purwokerto company's business strategy continues to run well and improve

scholarly journals Integration of EA and IT service to improve performance at higher education organizations

2018 ◽  
Vol 154 ◽  
pp. 03008 ◽  
Author(s):  
Agus Hermanto ◽  
Supangat
Keyword(s):  
Information Technology ◽  
Service Management ◽  
It Service ◽  
Wide Range ◽  
Information Technology Services ◽  
Technology Services ◽  
Strategic Role ◽  
Architectural Planning ◽  
Role Of Information

One of the perceived benefits of the use of information technology is the increased accuracy and speed of information that greatly helped the operations of an institution or organization. Politeknik XYZ as one of the organizations / institutions in the field of education, now need to consider the strategic role of information technology in supporting academic activities and develop a wide range of academic services, especially for students. Accordingly, in this study has been carried out the planning and improvement of information technology services in accordance with EA and IT Service standards, based on analysis using ACMM maturity level. The end result of architectural planning and service enhancement developed with TOGAF and ITIL is to be used as a reference in the improvement the role of information systems and technology in supporting business process organizations at Polytechnic XYZ. This study demonstrates the importance of raising awareness of the interdependent relationship between architecture and quality of service management in the organization of information technology.

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