A Case Study on the UX/Service Design Development for Space Marketing: Focusing on EBC(Executive Brief Center) of LG CNS

2018 ◽  
Vol 36 (3) ◽  
pp. 99-107
Author(s):  
이향은 ◽  
심효영 ◽  
유지연
Keyword(s):  
Service Design ◽  
Design Development

scholarly journals Collaborations and Design Development of Local Craft Products: Service Design for Creative Craft Community

2017 ◽  
Vol 3 (2) ◽  
pp. 1 ◽  
Author(s):  
Rasa Suntrayuth
Keyword(s):  
Design Thinking ◽  
Service Providers ◽  
Service Design ◽  
Service Users ◽  
Design Development ◽  
Local Business ◽  
The People ◽  
Craft Community ◽  
Local Materials

Local craft product is one of the key elements in expressing different identities of local culture in different countries. Local craft communities in Thailand have quite unique skills in producing different craft using local materials and techniques. However, the craft production is later facing the problem of missing their own identity. The products are also unable fit to the demand of international market. This research is a result of the co-creation project on developing local craft products which is a part of the research on a service design for creative craft community: A case study of Phanusnikom district, Chonburi province, Thailand. The benefits of this study will stimulate the development and preservation of local craft products and communities in a more sustainable way. This study aims to explore the possible methods of how designers, local craftsmen, academic institutions and local business clusters can collaborate and raise new opportunities for the communities to become a creative craft space. The study has concentrated on a case study of Phanusnikom District, Chonburi Province, Thailand where most of the people are creating wickerwork from bamboo. The data collected within the research come from ethnographic fieldwork, which consists of basic methods such as site visits and interviews. The research also includes the concept of Service design thinking and tools, which can help to analyze the data into different sets of relationship between service users, service providers, and environment. Groups of product design students, local craftsmen, local business clusters, professional designers, and artists are co – creating new craft products. The results express throughout the process which emphasize on presenting the ability of local craftsmen beyond what they are expected; exchanging knowledge; creating a more comfortable collaboration between the stakeholders; and strengthen the local craft community for more future sustainable developments.

Social Design for Services Framework

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Melanie SARANTOU ◽  
Satu MIETTINEN
Keyword(s):  
South Africa ◽  
Sustainable Development ◽  
Research Group ◽  
Design Research ◽  
Service Design ◽  
Social Design ◽  
Practical Action ◽  
The Social ◽  
The World

This paper addresses the fields of social and service design in development contexts, practice-based and constructive design research. A framework for social design for services will be explored through the survey of existing literature, specifically by drawing on eight doctoral theses that were produced by the World Design research group. The work of World Design researcher-designers was guided by a strong ethos of social and service design for development in marginalised communities. The paper also draws on a case study in Namibia and South Africa titled ‘My Dream World’. This case study presents a good example of how the social design for services framework functions in practice during experimentation and research in the field. The social design for services framework transfers the World Design group’s research results into practical action, providing a tool for the facilitation of design and research processes for sustainable development in marginal contexts.

Design and performance of deep well dewatering: a case study

1998 ◽  
Vol 35 (1) ◽  
pp. 81-95 ◽  
Author(s):  
D W Sargent ◽  
R D Beckie ◽  
G Smith
Keyword(s):  
Soil Mechanics ◽  
Data Gathering ◽  
Monitoring Program ◽  
Treatment Plant ◽  
Pumping Test ◽  
Observational Method ◽  
Design Development ◽  
Deep Well ◽  
And Performance

This paper reviews the process used to design the construction dewatering system at the Influent Pumping Station at Annacis Island Wastewater Treatment Plant. The design process followed the "observational method," as applied to soil mechanics by K. Terzaghi and set out by R.B. Peck in the Ninth Rankine Lecture. The design was based on a working hypothesis of behaviour anticipated under the most probable conditions identified in the data gathering and assessment program. The sensitivity of the design was evaluated by considering potentially unfavourable conditions evident in the available data. The design development included a review of monitoring feedback obtained during the pumping-well installation, a pumping test, and the dewatering system start-up. The monitoring program and review process are presented.Key words: dewatering, observational method, case study, pumping test.

scholarly journals Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study

2012 ◽  
Vol 4 (2) ◽  
pp. 89-100 ◽  
Author(s):  
Emmanuel Fragnière ◽  
Benjamin Nanchen ◽  
Marshall Sitten
Keyword(s):  
Service Design ◽  
Ski Resort ◽  
Design Experiments

Case study of sustainable service design in the hospitality industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yi-An Chen ◽  
Chun Liang Chen
Keyword(s):  
Sustainable Development ◽  
Customer Value ◽  
Hospitality Industry ◽  
Service Providers ◽  
Corporate Sustainability ◽  
Service Design ◽  
Cultural Resources ◽  
Content Type ◽  
Holistic Understanding

Purpose The purpose of this study is to explore how creative-cultural hotels can achieve sustainable service design through the development of a holistic conceptual framework. Design/methodology/approach The authors created this framework using a qualitative exploratory multi-case study of four creative-cultural hotels in Taiwan. The framework comprises strategic, organizational and interface levels to describe the design process and implementation of service offerings that co-create value within a multifaceted network of actors. Findings The findings of this study show that incorporating local arts and culture into sustainable service design can generate unique value and experiences for customers. From the perspective of sustainable development, these hotels seek to add value by using local creative and cultural resources to ensure that they have a sound commercial base from which to showcase their cultural features. As such, this study recommends that the hotel industry shift its focus to a paradigm that provides a strategic and sustainability-framed vision to create value for society while protecting local natural and cultural resources. Originality/value This multilevel model reframes the development of customer value constellations through a holistic understanding of user experience, eco-design practice, service encounters aligned with user touchpoints and front-line employee capabilities. To integrate the perspectives of both service providers and their customers, the proposed model embeds these stakeholders within a single model through the vehicle of local value co-creation. This holistic framework can assist in designing sustainable service within the hospitality industry to deliver better services and customer experiences. The findings provide an illustration of how the proposed multilevel sustainable-development-oriented service design framework can serve as a useful tool in guiding hotels toward corporate sustainability.

scholarly journals Accessibility and transportation: a spatial analysis of Go Transit

2021 ◽  
Author(s):  
Samantha Campana
Keyword(s):  
Spatial Analysis ◽  
Observational Study ◽  
Physical Disability ◽  
Design Theory ◽  
Qualitative Data ◽  
Service Design ◽  
Social Implications ◽  
Major Research ◽  
Social Separation

This major research paper presents a spatial analysis of GO Transit’s accessibility coach and explores accessibility and transportation using service design theory. Social implications are also investigated in order to understand the communication of spaces for those with physical disability. There are three guiding questions in this case study, which are: (1) How is the GO Train passenger carrier car designed for able and disabled riders? (2) What kinds of choices are available to able and disabled riders while using the GO Train’s accessibility coach? (3) What implications do these choices and affordances suggest about the separation of able and disabled riders? To address these questions, an observational study of the accessibility coach was conducted. The data collected yielded qualitative data that was then analyzed using concepts informed by service design theory, accessibility scholarship and social separation concepts. The findings of this study indicate that.

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