scholarly journals Analysis of Lut Tawar Health Center Service Quality on Outpatient Patient Satisfaction in Central Aceh Regency

2021 ◽  
Vol 2 (2) ◽  
pp. 50-58
Author(s):  
Asriwati Amirah ◽  
Mappeaty Nyorong ◽  
Wahyu Fatrah Nananda
Keyword(s):  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Physical Condition ◽  
Secondary Data ◽  
Primary Data ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The purpose of this study was to find out what aspects were related to the quality of service at the Lut Tawar Health Center to the Satisfaction of Outpatients in Central Aceh Regency. The research design used in this study was Cross Sectional. The population in this study was 7,507 people and the samples taken by accidental sampling were 99 people. Data collection methods are primary data and secondary data. Analysis of the data used is a binary logistic regression test. The results showed that the physical condition had a sig-p value of 0.004 < 0.05, reliability sig-p 0.004 < 0.005, and a sig-p guarantee of 0.030 < 0.05, which means that it has a relationship with the quality of health services, while responsiveness has no relationship to the quality of health services because it has a sig-p value of 0.173 > 0.05 and concern has no relationship to the quality of health services because it has a sig-p value of 0.893 > 0.05. The most dominant aspect related to service quality is the variable of physical condition p = 0.004 <0.05. The conclusion in this study is that there is a relationship between physical condition, reliability, and assurance on the quality of Community Health Center (puskesmas) services, while the responsiveness and caring variables have no relationship to the quality of puskesmas services.

scholarly journals THE RELATIONSHIP BETWEEN THE QUALITY OF HEALTH SERVICES REGARDING THE LEVEL OF PATIENTS SATISFACTION PATIENTS IN THE PUSKESMAS SINDANG BARANG BOGOR

2020 ◽  
Vol 11 (2) ◽  
pp. 81-90
Author(s):  
Deden Deden Nurjaman
Keyword(s):  
Health Services ◽  
Service Quality ◽  
Community Health ◽  
Health Center ◽  
Community Health Center ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
The Relationship

Based on the results of a preliminary study conducted on January 15, 2018 regarding the level of patient satisfaction with the quality of care at Sindang Barang Community Health Center in January 2018 out of 10 patients interviewed, 7 patients expressed dissatisfaction with the realible and responsive service quality at Sindang Barang Health Center and 3 other patients stated satisfied with the realible and responsive services available at the Sindang Barang Health Center. Of the 7 patients who expressed dissatisfaction with the Sindang Barang Community Health Center services 6 of them stated that the quality service of Sindang Barang Public Health Center was less than the five service quality (tangible, realible, responsive, assurance, empathetic) and 1 patient said from the five good quality services (tangible, realible) , responsive, assurance, empathy).This research was conducted at the Sindang Barang Health Center in Bogor Regency. The purpose of this study was to determine the relationship between the quality of health services and the level of outpatient satisfaction at the Sindang Barang health center in Bogor regency in 2018. The type of research the researchers conducted was analytic research with a quantitative analysis method with a cross sectional design. The results in this study are known as kendall’s tau results, namely p value = 0,000 which means that the p value ≤ 0.05 Ho is rejected, Ha is accepted so there is a relationship between service quality and outpatient satisfaction in Sindang Barang Health Center in 2018.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI PUSKESMAS SEI MENCIRIM DI MASA PANDEMIC COVID 19

2021 ◽  
Vol 5 (2) ◽  
pp. 1045-1054
Author(s):  
Esra Marolop Doloksaribu ◽  
Evawani Martalena Silitonga ◽  
Donal Nababan ◽  
Mindo Tua Siagian
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Secondary Data ◽  
Primary Data ◽  
Bivariate Analysis ◽  
Family Time ◽  
Quality Of Health Services ◽  
Individual Service

Continuous improvement of service quality is one of the important keys in facing the era of globalization which implies that services must be carried out according to standards and meet quality rules that are oriented to the interests of consumers. With these programs and facilities, it is hoped that the community will no longer be reluctant to seek treatment at the Puskesmas. The purpose of this study was to analyze the effect of the quality of health services on the satisfaction of inpatients at the Sei Mencirim Health Center.This research is a survey research, conducted at the Sei Mencirim Health Center. The population was all patients who were hospitalized at the Sei Menistrim Health Center in January-July 2021 totaling 74 people and the entire population was taken as a sample. Primary data obtained from interviews and secondary data in the form of inpatient data. The hypothesis was tested using the Multiple Regression test.Based on Bivariate analysis revealed that there was no effect of physical evidence on patient satisfaction. There is an effect of reliability, responsiveness, assurance and empathy on patient satisfaction.The most dominant variable affecting patient satisfaction is empathy.                Considering that empathy is the dominant variable affecting patient satisfaction, puskesmas need to improve quality individual service and patient family time for consultation is met.Keywords: Service Quality, Patient Satisfaction, Puskesmas Sei Mencirim

scholarly journals MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSAT KESEHATAN ANGKATAN DARAT (PUSKESAD) POLKES KABUPATEN TAKALAR

2018 ◽  
Vol 3 (2) ◽  
pp. 102
Author(s):  
Ali Imran Thamrin ◽  
Andi Alim Bagu ◽  
Yuliana Baharuddin
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Service Providers ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The quality of  health services is one of main focus for community. Awareness of the quality of health services is increasing with the demand for improving the quality from service providers and  community as a service user. The quality of health services greatly affects patient satisfaction. The design of this study is analytic survey research with cross sectional approach. The purpose of this study  is to know the relation of quality of health service to patient satisfaction at Army Health Center (PUSKESAD) POLKES of Takalar Regency in 2017. The research is conducted at Army Health Center (PUSKESAD) POLKES Takalar District. The sample in this study are patients who treated at the Army Health Center (PUSKESAD) POLKES Takalar District in June of 2017 as many as 94 people using a simple random sampling technique. Data analysis in this research is univariate and bivariate analysis using chi square test. The results showed that there was a significant correlation between health service quality based on indicator physical appearance, reliability, responsiveness, assurance, and empathy with patient satisfaction with each p value = 0,000. It is hoped  that the Army Health Center (PUSKESAD) POLKES can improve the quality of health services and the confidence of patients in utilizing health services more increase.

scholarly journals Faktor-Faktor Mutu Pelayanan Kebidanan yang Mempengaruhi Tingkat Kepuasan Pasien di Poli Kebidanan RSUD Wonosari

2017 ◽  
Vol 11 (2) ◽  
pp. 35-42
Author(s):  
Franata Suriana Esthi ◽  
Eko Mindarsih ◽  
Murni Murni
Keyword(s):  
Service Quality ◽  
Research Method ◽  
Public Hospital ◽  
Direct Proof ◽  
Sampling Technique ◽  
P Value ◽  
Gamma Test ◽  
Cross Sectional ◽  
Quality Of Health Services

Hospitals play a role in improving the quality of health services. It was important to accurately measure patients' level of satisfaction.The previous study showed the score of 74.67%. It was lower than the level of customer satisfaction in Wonosari Regional PublicHospital (75.34%), 62.5% of the patients were satisfied of tangibles, 75% were satisfied on reliability, and 62.5% were satisfied inempathy. Research objective to investigate factors of midwifery service quality in Wonosari Regional Public Hospital MidwiferyClinic. This research method used analytical survey with cross sectional approach. 82 people were taken as samples by usingpurposive sampling technique. The data analysis employed Gamma testing. The result was factors of service quality in WonosariRegional Public Hospital Midwifery Clinicwere categorized as good. The percentages are: direct proof 54.9%, reliability 56.1%,empathy 57.3%, responsiveness 54.9%, guarantee 52.4%. The patient satisfaction level was 61.0%. The Gamma test resultshowed that the p-value of direct proof, reliability, empathy, responsiveness, and guarantee is 0.000 < 0.05. In addition, the value of rgamma of direct proof and responsiveness = 0.979, reliability = 0.993, empathy = 0.985 and guarantee = 0.988.

scholarly journals Determinants that Influence the Quality of Outstanding Services on Patient Satisfaction in dr. H. Moh. Anwar General Hospital Sumenep District

2021 ◽  
Vol 5 (1) ◽  
pp. 185-194
Author(s):  
Susiyati Susiyati ◽  
Katmini Katmini
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Response Time ◽  
General Hospital ◽  
Linear Regression Analysis ◽  
P Value ◽  
Outpatient Services ◽  
Cross Sectional

Quality hospital services are always a hope for every user of health services and along with the development of science and technology, people are increasingly critical in assessing health services. The purpose of this study was to analyze the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The design of this research is an observational quantitative study with a cross sectional approach with the focus of the research directed at analyzing the effect of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. The total population is 271 respondents and a sample of 109 respondents is taken by the Accidental Sampling technique. The findings showed that most of the respondents had sufficient category loyalty as many as 56 respondents (51.4%). Most of the respondents rated the response time in the medium category as many as 56 respondents (51.4%). Most of the respondents have a moderate category of service quality as many as 55 respondents (50.5%). Most respondentssatisfied as many as 65 respondents (59.6%). Based on the results of the Linear Regression analysis of the service quality variable on utilization, it shows that the p-value <0.05 then H0 is rejected and H1 is accepted, so it can be concluded that there is an influence of loyalty and response time on the quality of outpatient services and patient satisfaction in General Hospital dr. H. Moh. Anwar, Sumenep Regency. It is expected that respondents can provide constructive input and criticism so that the services provided can be in accordance with what is expected.

HUBUNGAN PENGETAHUAN IBU DAN PELAKSANAAN PROGRAM IVA DENGAN PEMERIKSAAN IVA PADA IBU PASANGAN USIA SUBUR DI PUSKESMAS WARA KOTA PALOPO

2018 ◽  
Vol 8 (01) ◽  
pp. 696-702
Author(s):  
Ny. Hikma
Keyword(s):  
Public Health ◽  
Acetic Acid ◽  
Health Center ◽  
Secondary Data ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Primary Data ◽  
P Value ◽  
Cross Sectional ◽  
Public Health Center

Background: Visual Inspection with Acetic Acid (IVA) is a simple way to detect cervical cancer as early as possible. IVA is the examination of the cervix (cervical) by looking directly (with the naked eye) cervix after cervical neck with a solution of acetic acid 3-5%.Objective: To know the factors associated with the IVA examination in the Mother Age Fertile Age at Wara Palopo Public Health Center of 2017.Method: This research use analytic survey with cross sectional study approach. The population in this study were all mothers of fertile age couples in Wara Puskesmas of East Luwu Regency as many as 6,276 people. The sample in this research is part of population with sampling technique yiatu purposive sampling counted 98 people. Data collection through primary data (questionnaire) and secondary data. The data were processed using Statistical Product and Servise Solutions (SPSS) version 20.0 and analyzed univariat and bivariate with chi square statistical test and presented in the form of frequency distribution table.Results: There is a knowledge relationship with IVA examination (p Value = 0.002 <0.05 and there is an implementation relationship with IVA examination (p Value = 0,000 <0.05).Conclusion: There is a relationship of knowledge with IVA examination at Puskesmas Wara Kota Palopo Year 2017. There is an implementation relationship with IVA examination at Wara Palopo Public Health Center of 2017 Keywords : IVA Examination, Knowledge, Implementation

scholarly journals Perspektif Pasien Terhadap Kualitas Pelayanan Kesehatan di Rawat Inap Puskesmas Arjasa Menggunakan Hospital Consumer Assessment of Healthcare Providers and Systems

2021 ◽  
Vol 3 (11) ◽  
pp. 838-844
Author(s):  
Nida’us Syahidah ◽  
Endang Sri Redjeki ◽  
Sendhi Tristanti Puspitasari
Keyword(s):  
Public Health ◽  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Healthcare Providers ◽  
Public Health Center ◽  
Hospital Consumer Assessment ◽  
Quality Of Health Services ◽  
Consumer Assessment

Abstract: Public Health Center (Puskesmas) as a first-level service facility should always prioritize quality in its services. Assessment of service quality from the patients’ perspectives serves as a way to obtain an overview of the quality of health services that will be utilized as a reference in improving the quality of health services. This study aimed to obtain an overview of service quality based on the inpatients’ perspectives at Arjasa Public Health Center using the Hospital Consumer Assessment of Healthcare Providers and Systems. The type of this study was a descriptive survey with a quantitative approach. The research population was all patients who were receiving inpatient services at the Arjasa Public Health Center. The sampling technique used was accidental sampling and was adjusted to the time of the study. Data analysis was performed using univariate analysis, aiming to describe the characteristics of the research variables. Based on the results of the study, the quality of health services according to the inpatients’ perceptions at Arjasa Public Health Center shows that nurse communication was in the very good category, doctor communication was in the very good category, responsive dimension was in the very good category, physical comfort dimension was in the good category, pain control dimension was in the very good category, drug communication dimension was in the good category, and information return dimension was in the good category. Overall, the quality of health services based on the inpatients’ perceptions at Arjasa Public Health Center was good.. Abstrak: Puskesmas sebagai fasilitas pelayanan tingkat pertama harus selalu menerapkan kualitas dalam pelayanannya. Penilaian kualitas pelayanan dari perspektif pasien merupakan salah satu cara untuk mendapatkan gambaran kualitas pelayanan kesehatan yang akan dijadikan acuan dalam meningkatkan kualitas pelayanan kesehatan. Penelitian ini bertujuan untuk mendapatkan gambaran kualitas pelayanan berdasarkan perspektif pasien rawat inap di Puskesmas Arjasa menggunakan Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Jenis penelitian yang dilakukan adalah survei deskriptif dengan pendekatan kuantitatif. Populasi penelitian ini adalah seluruh pasien yang sedang menerima pelayanan rawat inap Puskesmas Arjasa. Teknik pengambilan sampel menggunakan pengambilan sampel yang tidak disengaja, dan disesuaikan dengan waktu penelitian. Analisis data dilakukan dengan analisis univariat yang bertujuan untuk menggambarkan karakteristik variabel penelitian. Berdasarkan hasil penelitian, kualitas pelayanan kesehatan sesuai persepsi rawat inap Puskesmas Arjasa tentang komunikasi perawat sangat baik, terhadap komunikasi dokter dalam kategori sangat baik, pada dimensi responsif memiliki kriteria yang sangat baik, pada dimensi kenyamanan fisik berada dalam kategori baik, dimensi kontrol rasa sakit termasuk dalam kategori sangat baik, dimensi komunikasi obat berada dalam kategori baik, dimensi pengembalian informasi dalam kategori baik. Secara keseluruhan, kualitas pelayanan kesehatan sesuai persepsi rawat inap Puskesmas Arjasa baik.

Hubungan Mutu Pelayanan Dengan Minat Kunjungan Ulang Pasien Rawat Inap RS Bhineka Bakti Husada

2020 ◽  
Vol 4 (2) ◽  
pp. 167
Author(s):  
Lela Kania Rahsa Puji ◽  
Nurwulan Adi Ismaya ◽  
Utami Ulfa
Keyword(s):  
Quality Assurance ◽  
Health Services ◽  
Service Quality ◽  
Direct Evidence ◽  
Quality Standards ◽  
Research Purpose ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Quality Of Health Services

In line with regulation No.44 of 2009, explained that one of the hospital's requairements are implement, and maintain quality standards for health services in hospitals as a reference in helping patients. Based on research  May 18, 2019 at the Bhineka Bakti Husada Hospital determine that 96.1% of patients were interested in visiting again if needed health services and 3.9% were not interested in visiting again.research question is correlation between Service Quality and Interest in Revisiting Inpatients at Bhineka Bakti Husada Hospital in 2019. Research purpose is to identify correlation service quality and interest in revisiting inpatient. Method analitic survey cross sectional univariat and bivariate analisys. Technin sampling are total sampling 52 respondent. Result the correlation from the five dimensions of quality of health services (reliability, quality assurance, quality of direct evidence, empathy) are related to interest in revisiting inpatients at Bhineka Bakti Husada Hospital.Keywords:service qulityquality of Hospitalizationinterest patient Re-VisitABSTRAKSejalan dengan peraturan No.44 tahun 2009, dijelaskan bahwa salah satu persyaratan rumah sakit adalah menerapkan, dan mempertahankan standar kualitas untuk layanan kesehatan di rumah sakit sebagai referensi dalam membantu pasien. Berdasarkan penelitian 18 Mei 2019 di Rumah Sakit Bhineka Bakti Husada menentukan bahwa 96,1% pasien tertarik untuk berkunjung lagi jika membutuhkan layanan kesehatan dan 3,9% tidak tertarik mengunjungi lagi. di Rumah Sakit Bhineka Bakti Husada pada tahun 2019. Tujuan penelitian adalah untuk mengidentifikasi hubungan kualitas layanan  minat dalam mengunjungi kembali pasien rawat inap. Metode survei analitik cross sectional dengan analisis univariat dan bivariat. Teknik pengambilan sampel adalah total sampling 52 responden. Hasil korelasi dari lima dimensi kualitas layanan kesehatan (keandalan, jaminan kualitas, kualitas bukti langsung, empati) ada hubungan dengan minat mengunjungi kembali pasien rawat inap di Rumah Sakit Bhineka Bakti Husada.Kata Kunci:Mutu pelayananMutu rawat inapKunjungan ulang pasien

scholarly journals PEMBINAAN DAN PENGAWASAN DINAS KESEHATAN TERHADAP KUALITAS DEPOT AIR MINUM ISI ULANG DI KABUPATEN SIMEULUE

2019 ◽  
Vol 1 (01) ◽  
Author(s):  
Muhammad Iqbal ◽  
Ayi Darmana ◽  
Ayi Darmana ◽  
Darwin Syamsul
Keyword(s):  
Drinking Water ◽  
Secondary Data ◽  
Binary Logistic Regression ◽  
Primary Data ◽  
Dominant Factor ◽  
P Value ◽  
Cross Sectional ◽  
The Government ◽  
Initial Survey

<p align="center"><strong><em>ABSTRACT</em></strong></p><p align="center"> </p><p><strong><em>Introduction</em></strong><em>, </em><em>to establish a drinking water depot business, entrepreneurs are required to follow the conditions set by the government. Based on an initial survey of 85 water depots in Simeulue District, only 27 depots met the requirements for healthy drinking water, but as many as 35 depots did not meet the applicable provisions.</em><em> <strong>Objective,</strong> </em><em>the purpose of this study is to find out the guidance and supervision of the Health Office on the Quality of Refill Drinking Water Depots.</em><em> </em><strong><em>The method</em></strong><em>, </em><em>the research design used in this study was Cross Sectional. The population in this study was 65 depots of drinking water and samples taken by total sampling were 65 depots of drinking water. Data collection methods are primary data and secondary data. Data analysis used is binary logistic regression test. </em><strong><em>Results</em></strong><em>, </em><em>the results showed that coaching had a sig-p value of .004 &lt; .05 and supervision had a sig-p value of .001 &lt; .05 meaning that coaching and supervision had a significant influence on the Quality of Refill Drinking Water Depots. Results The odds ratio also shows that coaching is the most dominant factor, where coaching has an influence on the quality of refill drinking water depots as much as 39 times compared to poor coaching.</em><strong><em> </em></strong><strong><em>Conclusion</em></strong><em>, </em><em>the conclusion in this study is the influence of guidance and supervision on the quality of refill drinking water depots in Simeulue Regency.</em><em></em></p><strong><em>Keywords : Development, Supervision, Drinking Water Refills</em></strong>

scholarly journals Analysis of the Effect of Health Service Quality on Patients in the Inpatient Room of Haji Hospital Medan

2021 ◽  
Vol 2 (4) ◽  
pp. 1-7
Author(s):  
Nidya Andani ◽  
Mappeaty Nyorong ◽  
Asriwati Amirah
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Quantitative Research ◽  
Cross Sectional Study ◽  
P Value ◽  
Research Approach ◽  
Cross Sectional ◽  
Study Approach

The hospital is one of the institutions engaged in health services. The main indicator of the standard of a health facility and is a measure of the quality of service, low customer satisfaction will have an impact on the number of visits that will affect the profitability of health facilities. This study aims to determine the effect of quality and the dominant variables that affect service on patient satisfaction at the Haji-Medan Hospital in 2020. The quantitative research was conducted through an analytical survey research approach with a cross sectional study approach. Testing through logistic regression on the independent variables, namely; Reliability, Responsiveness, Assurance, Empathy and Tangible from the respondents' questionnaire data as many as 80 samples. The results showed that service quality had a significant effect on patient satisfaction from four variables, namely; reliability p value 0.020 (p < 0.05), responsiveness p value 0.038 (p < 0.05), empathy p value 0.000 (p < 0.05), p value tangible 0.001 (p < 0.05). Assurance variable, the quality of health services has no effect on patient satisfaction with a p value of 0.332 (p> 0.05). The dominant variable affecting patient satisfaction is the empathy variable. It is recommended to improve services from the aspect of assurance in order to increase patient confidence in getting services so that patients can feel satisfied with the services provided.

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