scholarly journals SISTEM INFORMASI LAYANAN TERINTEGRASI DENGAN MENGGUNAKAN MODEL DESAIN USER EXPERIENCE DILINGKUNGAN PERPUSTAKAAN KABUPATEN KARAWANG

BUANA ILMU ◽  
2021 ◽  
Vol 6 (1) ◽  
pp. 98-110
Author(s):  
Tukino ◽  
Baenil Huda ◽  
Faqih Pratama Muthi ◽  
Adittia Agustian
Keyword(s):  
System Design ◽  
User Experience ◽  
System Application ◽  
User Satisfaction ◽  
Information Quality ◽  
Service System ◽  
Information Service ◽  
System Quality ◽  
System User ◽  
Integrated Information

Perpustakaan  yang berada di SMA, secara periodik menyusun laporan  perkembangan perpustakaan  dan profil perpustakaan untuk dilaporkan ke Perpustakaan milik   Pemda Kabupaten Karawang. Untuk mendukung kebutuhan pengguna perlu dibuatkan aplikasi sistem informasi layanan yang terintegrasi dengan menggunakan User expiernce dan  pengujian sistem menggunakan Delone dan Mclearn. Penerapan sistem informasi layanan dapat mempercepat penyusuan dan  rekapitulasi laporan dari masing-masing SMA sehingga laporan menjadi kualitas dan kinerja pengguna menjadi optimal. Hasil rancangan sistem telah terapkan dan dilakukan pengujian dengan menggunakan model Delone dan McLearn untuk mengukur keberhasilan penerapan sistem yang meliputi 4   kriteria yaitu : kualitas Informasi (KI), Kualitas Sistem (KS), Kualitas Layanan ( KL), Pengguna (P). Hasil kuesioner terhadap kepuasan pengguna dalam menggunakan Aplikasi  Sistem Informasi  Layanan yang terintegrasi sebesar 88%,  dengan sebutan kriteria Sangat Baik. Artinya Aplikasi Sistem Informasi Layanan terintegrasi  berkualitas. Kata Kunci : Desain Sistem, Sistem Informasi Layanan yang  terintegrasi, User Experience, Delone, McLearn, The library managed by the high school periodically compiles a library development report and library profile to be reported to the Karawang Regency Local Government Library. To support user needs, it is necessary to create an integrated information service system application using user experience and system testing using Delone and McLearn. The application of the information service system can speed up the compilation and recapitulation of reports from each SMA so that reports are of optimal quality and user performance.             The results of the system design have been implemented and tested using the Delone and McLearn models to measure the success of the system implementation which includes 4 criteria, namely: Information Quality (KI), System Quality (KS), Service Quality (KL), Users (P). The results of the questionnaire on user satisfaction in using the Integrated Information Service System Application were 88%, with the criteria being Very Good. This means that the quality integrated Information Service System Application. Keywords: System Design, Integrated Information Service System, , User experience, Delone, McLearn,

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

scholarly journals Analisis Pengaruh User Experience Terhadap Kepuasan Pengguna Mobile Application E-Commerce Shopee Menggunakan Model Delone & Mclean

2021 ◽  
Vol 2 (2) ◽  
Author(s):  
Sarip Hidayatuloh ◽  
Rinda Hesti Kusumaningtyas ◽  
Yusrina Aziati
Keyword(s):  
Service Quality ◽  
User Experience ◽  
User Satisfaction ◽  
Mobile Application ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Purposive Sampling

Kepuasan pengguna terus menjadi prioritas utama dalam dunia e-commerce dan menjadi faktor yang sangat penting untuk kesuksesan e-commerce. Shopee merupakan salah satu e-commerce yang meramaikan segmen mobile marketplace melalui aplikasi mobile untuk mempermudah transaksi jual beli melalui perangkat ponsel. Namun, masih banyak keluhan-keluhan yang dirasakan oleh pengguna aplikasi shopee sehingga berdampak pada kepuasan penggunanya. Oleh karena itu, penelitian ini bertujuan untuk mengetahui seberapa besar kepuasan pengguna berdasarkan pengaruh dari pengalaman pengguna aplikasi shopee dengan menggunakan model DeLone & McLean yang dimodifikasi dengan menambahkan variabel perceived utilitarian dan perceived hedonic sebagai dimensi utama yang mewakili IT user experience. Populasi penelitian ini adalah pengguna aplikasi shopee sebagai pembeli dengan teknik pengambilan sampel purposive sampling. Sementara analisis data menggunakan pendekatan PLS-SEM dengan bantuan tools SmartPLS 3.2.8. Hasil dari penelitian ini menunjukan bahwa information quality, system quality, perceived hedonic dan use memiliki pengaruh terhadap user satisfaction, sedangkan service quality dan perceived utilitarian tidak. Dari 15 hipotesis yang diajukan, tiga diantaranya ditolak yaitu service quality terhadap use dan user satisfaction kemudian perceived utilitarian terhadap user satisfaction.

scholarly journals PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI, DAN KUALITAS PELAYANAN TERHADAP PENGGUNAAN SISTEM DAN KEPUASAN PENGGUNA SISTEM SERTA PENGARUH PENGGUNAAN SISTEM DAN KEPUASAN PENGGUNA SISTEM TERHADAP NET BENEFIT SIPKD (STUDI PADA OPD KABUPATEN WONOGIRI)

2018 ◽  
Vol 6 (2) ◽  
pp. 20-30
Author(s):  
Darmawan Wahidul Ikhsani ◽  
Muhammad Yusuf
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Net Benefit ◽  
System Usage ◽  
System User ◽  
Pls Analysis ◽  
The Impact

The purpose of this research is to know the impact of the utilization of SIPKD on Wonogiri Regency OPD by using DeLone and McLean model as a whole. Variables used in this research are system quality, information quality, service quality, system usage, system user satisfaction and net benefit of SIPKD. Population is OPD in Wonogiri Regency. The sample of this research is employee from 25 OPD in Wonogiri Regency. The selected respondents were those using SIPKD. Data were collected through questionnaires and analyzed using PLS analysis. Based on the tests conducted obtained the results that the system quality, information quality and service quality positively affect the system usage. Then the information quality and service quality positively affect the system user satisfaction while the system quality has no positive effect on the system user satisfaction. The system usage does not positively affect the net benefit of SIPKD, while system user satisfaction positively affects the net benefit of SIPKD. The result of R-square variable of system usage is 58,9%, R-square variable of system user satisfaction is 39,8% and R-square variable net benefit of SIPKD is 36,8%.

EFFECT OF TOP MANAGEMENT SUPPORT, SYSTEM QUALITY, AND INFORMATION QUALITY ON SATISFACTION ACCOUNTING INFORMATION SYSTEM USERS IN LEMBAGA PERKREDITAN DESA (LPD) IN UBUD DISTRICT

2019 ◽  
Vol 1 (1) ◽  
pp. 123-142
Author(s):  
Sang Ayu Putu Arie Indraswarawati ◽  
I Putu Deddy Samtika Putra ◽  
Ni Wayan Cahyani
Keyword(s):  
Information System ◽  
Support System ◽  
User Satisfaction ◽  
Information Quality ◽  
Accounting Information ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Accounting Information System ◽  
Top Management Support

The use of Accounting Information System (AIS) is very helpful in accommodating all the information needed to make an accurate decision. Indicators in determining the good and bad performance of an information system can be seen through AIS user satisfaction and usage. The purpose of this study was to determine the effect of top management support, system quality and information quality on AIS user satisfaction. The sample selection method used was purposive sampling. The research sample was 147 people consisting of administrators, loan officers and savings at 29 Lembaga Perkreditan Desa (LPD) in Ubud Subdistrict. The data in this study is primary data which is the answer from the questionnaire. The regression results show that all variables have a significance of 0,000. It shows that top management support, system quality and information quality have positive influences on Accounting Information System user satisfaction.

Evaluation of local government revenue collection information system success in Tanzania

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
John M. Sausi ◽  
Erick J. Kitali ◽  
Joel S. Mtebe
Keyword(s):  
Information System ◽  
Local Government ◽  
User Satisfaction ◽  
Information Quality ◽  
Positive Impact ◽  
Government Revenue ◽  
System Quality ◽  
Content Type ◽  
Revenue Collection ◽  
Negative Effect

Purpose This study aims to adapt the updated DeLone and McLean model to evaluate the success of the local government revenue collection and information system (IS) implemented in Tanzania. Design/methodology/approach The study used a concurrent mixed research design integrating quantitative and qualitative data within a single investigation. A total of 296 users from local government authorities (LGAs) in 5 regions in Tanzania participated in the study. Findings The study found that the system quality and information quality had a significant positive impact whilst service quality and trust in the system had a significant negative effect. In contrast, facilitating conditions did not have an effect whatsoever. The findings from the open-ended questions and implications of the findings are discussed. Originality/value The findings from this study will help LGAs understand the factors that affect the success of the ISs in developing countries. The results indicate that in addition to information technology attributes, building trust in the system is crucial to foster user satisfaction and increase the public value of the systems.

The Influence of Quality on E-Commerce Success

2011 ◽  
pp. 287-302
Author(s):  
Ultan Sharkey ◽  
Murray Scott ◽  
Thomas Acton
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Significant Relationships ◽  
Delone And Mclean ◽  
Success Model ◽  
Predicting Success

This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention to transact from a sample of respondents. This research provides an empirical e-commerce application of the updated IS success model proposed by DeLone and McLean (2003). This paper found significant relationships between Information Quality and System Quality and three success dimensions: intention to use, user satisfaction and intention to transact. It found the following constructs to be most important in predicting success: ease of understanding, personalisation and reliability. In particular, that reliability is more important than usability where transactions are concerned and security though important, is not the most important factor.

Understanding cloud computing success and its impact on firm performance: an integrated approach

2020 ◽  
Vol 120 (5) ◽  
pp. 963-985 ◽  
Author(s):  
Abul Khayer ◽  
Yukun Bao ◽  
Bang Nguyen
Keyword(s):  
Cloud Computing ◽  
Information Systems ◽  
Firm Performance ◽  
User Satisfaction ◽  
Information Quality ◽  
Equation Modeling ◽  
Successful Implementation ◽  
System Quality ◽  
Content Type ◽  
It Capability

PurposeThis study aims to investigate the determinants of successful implementation of cloud computing and, further, examines how cloud computing success influences firm performance.Design/methodology/approachThe authors developed a conceptual framework based on the integration of several strands of literature in business studies and information systems. To test the proposed model, data were collected from 300 Chinese firms which have adopted cloud computing. To analyze the data, partial least squares structural equation modeling (PLS-SEM) was used. An importance-performance map analysis (IPMA) was also conducted to identify the critical factors that exhibit high importance but low performance.FindingsThe results of the study revealed that end-user satisfaction, information quality, system quality, managerial information technology (IT) capability and technical IT capability significantly affect cloud computing success. Additionally, cloud computing success has a strong and positive impact on firm performance. IPMA further confirms that managers need to concentrate more on system quality, information quality, user satisfaction and technical IT capability.Originality/valueThis paper is one of the few attempts to integrate several theoretical frameworks (i.e. IT capabilities and resource-based view, expectation-confirmation theory, and information system success theory) to develop a comprehensive model for understanding the key determinants of cloud computing success and its impact on firm performance. This study makes a useful contribution to the conventional information systems (IS) literature and IT management practice.

Measuring IS Success in SMEs in Samoa

2011 ◽  
pp. 164-180
Author(s):  
Filifotu Vaai Vaai ◽  
Val Hooper
Keyword(s):  
Information Technology ◽  
User Satisfaction ◽  
Information Quality ◽  
Developing Nations ◽  
Quality System ◽  
Intention To Use ◽  
Exploratory Research ◽  
System Quality ◽  
Is Success ◽  
Financial Impacts

Information technology (IT) can either increase or decrease the ‘digital divide.’ Developing nations, such as Samoa, can leverage their economies with investment in IT, but investment is often determined by past information systems (IS) success. Exploratory research was conducted into the assessment and measurement of IS success by small and medium sized enterprises in Samoa, and the effect on IT investment. It was found that information quality, system quality, use, user satisfaction and financial impacts were the main dimensions according to which success was assessed, while intention to use, and cultural impacts were not usually assessed. Culture acted more as a moderator of the assessment. Measurements focused more on system related measures. Assessment on all dimensions impacted on future investment in IT.

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