scholarly journals Rapport Management in President Buhari and Governor Sanwo-Olu’s Speeches on #EndSARS Protest in Nigeria

2021 ◽  
Vol 3 (4) ◽  
pp. 182-195
Author(s):  
Samuel Alaba Akinwotu
Keyword(s):  
Common Ground ◽  
Management Theory ◽  
Crisis Situation ◽  
Rapport Management ◽  
Essential Tool ◽  
Linguistic Strategies ◽  
Discourse Strategies ◽  
Political Office ◽  
Political Speeches

Speech making in politics is an essential tool used to manage relationships between politicians and the electorate. The success of a speech depends on the content and the discourse and linguistic strategies employed to achieve speakers’ communicative goals. Political speeches have been widely studied, but extant studies have given tangential attention to the management of rapport in speeches of political office holders delivered in crisis situation in Nigeria. Two speeches delivered by President Muhammadu Buhari (PMB) and Governor Babajide Sanwo-Olu (GBS) on the #EndSARS protests in Nigeria, downloaded from www.guardian.ng and www.premiumtimesng.com respectively, were purposively selected and analysed using Rapport Management theory. This is with the view to accounting for the linguistic elements and discourse strategies and their functions in maintaining harmonious relationship in selected texts. Linguistic elements such as the inclusive “we”, the institutional “I”, collective/possessive “us” “our” “your” and descriptive adjectives and strategies such as claiming common ground, expressing solidarity, showing empathy were employed to manage rapport and achieve communicative goals by PMB and GBS. While GBS tactically avoids utterances that are rapport threatening, some utterances of PMB have the tendency to impair rapport. He however mitigates them through hedging, personalisation, institutionalisation and testimonial argument.

scholarly journals Rapport Management toward Expressing Sympathy in Persian

2017 ◽  
Vol 83 (4) ◽  
Author(s):  
Sayyed Amir Sheikhan
Keyword(s):  
Speech Act ◽  
Management Theory ◽  
Rapport Management ◽  
Communicative Role

The present study sets out to examine the realisation of the speech act of expressing sympathy in Persian, which, notwithstanding its significant communicative role, has not received the attention it deserves. More precisely, drawing on data collected through open role-plays and retrospective interviews, and using rapport management theory (Spencer-Oatey 2005), this study is an attempt to scrutinise Persian speakers’ sympathy expressions in a situation exhibit-ing solidarity between the interlocutors. Results show that by employing 12 distinct strategies, Persian speakers respect behavioural expectations through expressing involvement, empathy and respect in the context of sympa-thising. Also, they respect and mostly enhance their own and the interlocutor’s identity and respectability face. In addition, their interactional goals are strongly relational.

scholarly journals Translanguaging Knowledge Remotely: the Analysis of an Academic Webinar

2021 ◽  
Vol 3 (4) ◽  
pp. 33-50
Author(s):  
M. N. Abdulsada
Keyword(s):  
Online Courses ◽  
Massive Open Online Courses ◽  
Massive Open Online ◽  
Main Hypothesis ◽  
Transcription Analysis ◽  
Linguistic Strategies ◽  
Discourse Strategies ◽  
Key Terms ◽  
Screen Sharing ◽  
Key Questions

This paper explores how academic webinars are translanguaged by drawing on the sort of linguistic strategies and techniques implicated in these webinars. The research, therefore, poses two key questions relevant to how knowledge is communicated and what strategies are used in this communication. The main hypothesis of the research maintains that academic webinars communicate knowledge from a single professional presenter to many knowledge-receiving attendees, based on a presupposed view that presenters and moderators in webinars adhere to certain linguistic and conversational moves. To explore how academic webinars proceed and what they imply, a single academic webinar is randomly sampled for analysis. First, academic webinars are analyzed, key terms defined, and some previous literature on the topic overviewed. Then, the sampled webinar is administered for analysis (gathering, transcription, analysis), and a discourse-conversational model of analysis is applied. The author concludes that webinars are knowledge-specific and highly professional in their character, and they manifest certain linguistic and discourse strategies. The research also reveals that webinars feature such strategies as reformulation, mono-versation, on-screen sharing, speaker invisibility, indirect engagement, inactive moderation, and graphic interaction. Further recommendations suggest a more linguistic investigation into online learning, whether in webinars, online workshops, massive open online courses, or in any virtual learning practices.

scholarly journals Rapport management in Thai and Japanese social talk during group discussions

Pragmatics ◽  
2010 ◽  
Vol 20 (3) ◽  
pp. 289-313 ◽  
Author(s):  
Ataya Aoki
Keyword(s):  
Common Ground ◽  
Group Discussion ◽  
Social Groups ◽  
The Self ◽  
Personal Relationships ◽  
Group Discussions ◽  
Two Cultures ◽  
Rapport Management ◽  
The Two Cultures ◽  
Task Oriented

According to Hofstede’s (2003) often quoted survey, Japanese and Thai cultures rank high on the collectivist scale and both cultures attach the greatest importance to group harmony. Accordingly, we should see similar characteristics in Japanese and Thai speakers during discussions within their respective social groups. However, this is not the case. This paper examines social talk during the task-oriented interaction of Japanese and Thai speakers. The analysis focuses on how the speakers of Japanese and Thai present themselves and construct rapport in casual group talk. Using the concept of consciousness deployed in ‘idea units’ (Chafe 1980, 1994) and some semantic considerations, I identify three major differences in rapport construction between Japanese and Thai speakers. First, Japanese participants prefer to build common ground through discussion of communal topics and through dealing with the comprehensiveness and the orderliness of the situation, whereas Thai participants incline toward Individual-oriented topics and independent styles of talk. Second, the Japanese show a preference for using softening devices and conventionalized expressions in group discussion while the Thais tend to use intensifiers and spontaneous expressions to indicate involvement and create a friendly and fun atmosphere. Third, the Japanese like to demonstrate the minimization of self and the relevancy between the self and the collective whereas the Thais value the capitalization of the self and the strengthening of personal relationships. Japanese and Thai communicative styles can be viewed as reflection of the different way the two cultures conceptualize the notion of rapport and the self. With regard to the component of rapport management (Spencer-Oatey 2000), the Japanese place more emphasis on the observation of sociality rights, while the Thais incline toward the management of face. This suggests that rapport construction in collectivist cultures may possess totally different characters.

scholarly journals A Study of Customer Service Agent’s Pragmatic Identity Construction in Complaint Responses

2021 ◽  
Vol 4 (3) ◽  
pp. p89
Author(s):  
Cheng Huang ◽  
Ping Liu
Keyword(s):  
Identity Construction ◽  
Customer Service ◽  
Care Center ◽  
Management Strategies ◽  
Management Theory ◽  
Rapport Management ◽  
Customer Care ◽  
Complaint Handling ◽  
New Ideas ◽  
Research Questions

Positioned within rapport management theory proposed by Spencer-Oatey, this article investigates the customer service agent’s pragmatic identity construction in complaint response calls. Drawing on data of 42 complaint handling recordings from the customer care center of a Chinese airline company, this study tries to address these three research questions: 1) What types of pragmatic identities do the customer service agents construct in complaint response calls? 2) How are these pragmatic identities constructed through rapport management strategies? 3) What interpersonal functions do these pragmatic identities perform? By adopting a qualitative research method, this study has found that the agents mainly construct three default identities and one deviational identity in complaint response calls by employing nine rapport management strategies from four rapport management domains. These different pragmatic identities mainly perform three kinds of interpersonal functions: support face needs, support sociality rights and obligations, and support interactional goals. The findings further validates the feasibility of rapport management theory in the study of identity construction, and provides new ideas for future study on pragmatic identity construction in institutional communications.

scholarly journals RETRACTED Defamation Strategy Implementation in the German Political Discourse

2015 ◽  
pp. 157-161
Author(s):  
A. P. Kryachkova
Keyword(s):  
Political Discourse ◽  
Strategy Implementation ◽  
The Political ◽  
Communicative Strategies ◽  
Discourse Strategies ◽  
Political Speeches ◽  
Definition Of ◽  
Communicative Strategy ◽  
Perlocutionary Effect ◽  
Conversational Turns

RETRACTEDThe main definitions of political discourse are introduced in this article. The author also suggests her own definition of this term. The participants of political discourse use various communicative strategies in order to influence opponents. The article reviews various definitions of communicative strategy term. The author gives her own definition of communicative strategy term and describes the main political discourse strategies. The purpose of the article is to review defamation strategy implementation and to identify its role in political discourse of Germany based on Bundestag's political wrangling. The author describes the main tactics and conversational turns of defamation strategy and its development in German politicians' speech image. Defamation strategy is one of the leading strategies in any aggressive verbal behavior discourse. The research describes main communicant's intentions by using of defamation strategy. The addresser uses this kind of strategy to offend the opponent's positive image aiming to undermine opponent's credibility and to reduce his significance at the political stage. There are following tactics of defamation strategy: offence, accusation, jeer. The article reviews the functioning of named tactics in political discourse of Germany. The article describes special aspects of above listed tactics, distinguishes terms of offence and accusation, gives examples from Bundestag's political speeches. Every tactic has its conversational turns, that are realized by various linguistic means. The article analyses political comments as an evaluative lexis subject. It also suggests analysis of such turns as intensification, comment's metaphoricity, comparative constractions, that promote better perlocutionary effect.

scholarly journals Drilling for fissures and exploiting common ground in the discourse of oil production

2021 ◽  
Vol 12 (2) ◽  
Author(s):  
Wenge Chen ◽  
Tom Bartlett ◽  
Huiling Peng
Keyword(s):  
Discourse Analysis ◽  
Critical Discourse Analysis ◽  
Social Order ◽  
Common Ground ◽  
Social Forces ◽  
Analytic Framework ◽  
Hegemonic Discourse ◽  
Discourse Strategies ◽  
Oil Company ◽  
Alternative Discourses

Abstract This is the second part of a two-part article which proposes an enhanced approach to eco-discourses after weighing the (dis)advantages of mainstream Critical Discourse Analysis (CDA) and Positive Discourse Analysis (PDA). Part I explored the theoretical grounding for an enhanced PDA, introduced the research method and then, based on the adapted analytic framework of Stibbe (2016), undertook a critical analysis of the discourses of Shell Oil Company (SOC). Part II uses the same analytic framework to analyse Greenpeace USA’s (GPU) discourse and compare it to the SOC discourse. The emphasis in Part II is on the exploration of potential fissures in the discourses across difference, and the possible common grounds upon which to design alternative discourses that are empathetic, comprehensible and legitimate to a coalition of social forces. Practically, Part II finds that the two groups use similar discourse strategies, such as salience and framing, but with different orientations. Methodologically, Part II argues that corpus-aided comparative discourse analysis, with a focus on discourse semantics, will facilitate the identification of ‘greenwashing’ strategies that strengthen and stabilize current hegemonic social order; this part also points to avenues of alternative discourses which exploit the inherent contradictions or fissures within that hegemonic order. Theoretically, the paper suggests that within an enhanced Positive Discourse Analysis approach, it is also important to seek out points of convergence between progressive positions and to articulate these within a hybrid, counter-hegemonic discourse that maximizes its potential for uptake, while it destabilizes the prevailing discourses at precisely the fissure points identified.

The roles of revision-oriented peer evaluation as pragmatic intervention in web-based ELF communication

2017 ◽  
Vol 2 (1) ◽  
pp. 75-99
Author(s):  
Ping Liu ◽  
Huiying Liu
Keyword(s):  
Interpersonal Relationships ◽  
Intercultural Competence ◽  
Common Ground ◽  
Peer Evaluation ◽  
Self Awareness ◽  
Web Based ◽  
American University ◽  
Thematic Content ◽  
Rapport Management ◽  
Online Exchange

Peer evaluation (PE) in web-based English as a Lingua Franca (ELF) communication demonstrates certain uniqueness in moderating, transforming, or reinforcing linguistic and intercultural competence development. Within the framework of Spencer-Oatey’s (2000, 2008) rapport management framework, this article focuses on the use of revision-oriented peer evaluation (RPE) as a pragmatic intervention, drawing on data from the Cross-Pacific Exchange, an online exchange program between Chinese and American university students. Three types of RPE are identified based on its thematic content: knowledge-sharing, relationship-oriented, and disclaiming. The thematic content analysis hence reveals three major concerns in PE: the knowledge gap between ELF users, interpersonal care, and self-awareness. RPE, as a pragmatic intervention, mainly addresses these three concerns. The frequency and functional analysis of each type of RPE shows that Chinese and American students demonstrate a similar tendency, though their specific ways of intervening are not the same. Their top priorities are to scaffold common-ground construction and attend to interpersonal relationships; their least concern is to protect self/group face and identity, indicating the cooperative, mutually supportive feature of web-based ELF communication.

Utterance-final particle -canha in modern spoken Korean: A marker of shared knowledge, (im)politeness, theticity and mirativity

Linguistics ◽  
2018 ◽  
Vol 56 (5) ◽  
pp. 995-1057 ◽  
Author(s):  
Ahrim Kim
Keyword(s):  
Information Flow ◽  
Common Ground ◽  
Basic Function ◽  
Shared Knowledge ◽  
Basic Information ◽  
Final Particle ◽  
Naturally Occurring ◽  
Information Status ◽  
Discourse Strategies

Abstract This paper explores the functions of the utterance-final particle -canha in modern spoken Korean. Analyzing naturally occurring spontaneous conversational data, I argue that its basic function is to explicitly mark the speaker’s belief of shared knowledge. This study suggests that -canha functions as a very useful device in managing the information flow in spontaneous conversation by enabling speakers to constantly signal other interlocutors and build common ground. This basic information-managing function can not only be used in discourse strategies (a pre-sequence and as a verbal filler), but can also be extended to express politeness and impoliteness, theticity, and mirativity. In sum, the functions of -canha discussed in this paper suggest that it is a highly intersubjective marker, in that it explicitly indicates the speaker’s awareness of and attention to the hearer’s information status and changes therein.

Follow the Leader? The Impact of Leader Rapport Management on Social Loafing

2021 ◽  
pp. 232949062110204
Author(s):  
Chris Lam ◽  
Kim Sydow Campbell
Keyword(s):  
Professional Communication ◽  
Social Loafing ◽  
Rapport Management ◽  
Team Projects ◽  
Linguistic Strategies ◽  
Member Exchange ◽  
Negative Perceptions ◽  
The Impact ◽  
The Relationship ◽  
Technical And Professional Communication

To prepare students for the workforce, instructors of business, technical, and professional communication must incorporate team projects in their curriculum. However, both instructors and students have negative perceptions of team projects due to a variety of factors including team dysfunctions like social loafing. No prior study has examined the relationship between leader rapport management (LRM) and social loafing. LRM refers to the use of linguistic strategies to manage relationships between leaders and members. Therefore, we built and tested a model that examines the relationship between LRM and social loafing that is mediated by leader-member exchange and communication quality.

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