scholarly journals The Role of Procedural Justice in Connecting the Contingent Punishments and Employees Responsiveness

sjesr ◽  
2020 ◽  
Vol 3 (1) ◽  
pp. 217-226
Author(s):  
Dr. Irfan Ullah Khan ◽  
Muhammad Saqib Khan ◽  
Hamid Khan
Keyword(s):  
Educational Institutions ◽  
Leadership Theories ◽  
Future Directions ◽  
Research Issues ◽  
Leadership And Management ◽  
Statistical Procedures ◽  
Rewards And Punishment ◽  
Practical Implications ◽  
Structured Questionnaire

In contemporary leadership theories, the proposition that leaders, who employ performance-based rewards and punishment are more effective than those leaders who use rewards and punishments just as incentives. Some researchers believe that punishments act as a motivational tool to promote responsiveness and improve performances of the employees while others assume that punishments produce undesirable consequences for the institutions. Similarly, the fairness in procedures in providing punishments to employees is the phenomenon of greater importance in connecting the contingent punishments and employees’ responsiveness. Therefore, to examine these issues, in a native environment, data was collected through a structured questionnaire from employees working in higher educational institutions of Khyber Pakhtunkhwa, Pakistan. The results of the study, while applying the statistical procedures, provide valuable information for the eye-openers (employees, leadership and management) of the institutions about the research issues under considerations. Together with, some recommendations, future directions and practical implications have also been offered as emerged from the results of the study.

scholarly journals Exploring the Influence of Job Stress on Job Performance: Mediated By Emotional Intelligence in Educational Context

2020 ◽  
Vol 1 (2) ◽  
pp. 46-53
Author(s):  
Dr. Muhammad Idris ◽  
Muhammad Saqib Khan ◽  
Mati Ullah Khan
Keyword(s):  
Emotional Intelligence ◽  
Job Performance ◽  
Job Stress ◽  
Educational Institutions ◽  
Educational Context ◽  
Research Issues ◽  
Statistical Procedures ◽  
Research Questions ◽  
Higher Institutions

The job performance is vital phenomenon in the context of education sector as educational institutions might be able to obtain desired ranking only when the employees are motivated to show their best performance. There are many hindrances which are responsible to affect the employees’ performance and institutions wherein job stress is more critical. The stressed employees are not only burnout form their job but also effect their level of the performance. In this situation, “the role of emotional intelligence” is vital in determining the employees’ attitude to show their best performance. The data was collected from faculty member hailing from higher institutions and analyzed through statistical procedures to find answers of research questions. The results are significant and expected to be valuable to management of the higher institutions in revisiting their policies concerning the research issues under considerations. Some recommendations have also been extracted from the results of the study.

Use of e-government services: the role of trust

2015 ◽  
Vol 10 (4) ◽  
pp. 622-633 ◽  
Author(s):  
Mercy Mpinganjira
Keyword(s):  
African Countries ◽  
Content Type ◽  
The Public ◽  
Government Services ◽  
Two Factors ◽  
Online Channel ◽  
Depth Interviews ◽  
Practical Implications ◽  
Structured Questionnaire

Purpose – The purpose of this paper is to investigate the role of trust in understanding usage of e-government services in South Africa. Of interest are services that involve two way interactions between citizens and government. Design/methodology/approach – Qualitative and quantitative data were collected from members of the public using in-depth interviews and a structured questionnaire, respectively. Findings – The findings show that trust in internet and in government as a provider of e-services are important factors that differentiates users and non-users of e-government services. The two factors are also significantly related to willingness to start using e-government services. Trust in e-service provider unlike trust in internet was however found to be a stronger differentiator of users and non-users and to have a stronger relationship with willingness to start using e-government services. Practical implications – Efforts aimed at promoting use of e-government services need to be based on a good understanding of factors that impact on citizens’ decisions in this regard. Such efforts need to include activities targeted at improving people’s trust in government’s ability to provide reliable and secure e-services. Originality/value – While provision of government services using the online channel is a growing phenomenon in most African countries, not much research has been done into what governments should focus on in order to entice more citizens to take up this channel. This study contributes to addressing this gap.

Contesting competence

2016 ◽  
Vol 34 (2) ◽  
pp. 188-202 ◽  
Author(s):  
Timothy Marjoribanks ◽  
Karen Farquharson
Keyword(s):  
Qualitative Methodology ◽  
Qualitative Interviews ◽  
Chief Executive ◽  
Technical Skills ◽  
Leadership And Management ◽  
Content Type ◽  
Australian Football League ◽  
Australian Football ◽  
Practical Implications

Purpose – The purpose of this paper is to contribute to the debate around conceptualising competence in sport organisations by analysing club leadership and management in the Australian Football League (AFL) at a time of professionalisation. The paper asks: what were considered appropriate activities for newly professionalised AFL clubs, and how was the role of the Chief Executive Officer (CEO) as a competent leader in delivering these activities conceptualised in the clubs? Design/methodology/approach – Semi-structured in-depth qualitative interviews were conducted with 38 senior club managers in the AFL. A thematic analysis was undertaken. Findings – The paper finds that perceptions of core activities of clubs expanded with professionalisation, and that the role of the CEO emerged as the outcome of internal organisational contests. CEO competence is not only a set of technical skills, but is social, relational and “essentially contested” (Good, 1998, p. 205). Research limitations/implications – The qualitative methodology adopted means findings cannot be generalised to other sporting leagues, however, because all clubs participated they do reflect conceptualisations in the AFL at the time. The findings are suggestive of issues that may be relevant to other sporting competitions. Practical implications – The paper provides evidence that CEOs in sporting organisations should not be appointed only on the basis of technical skills. Social and relational skills are critical to organisational success. Originality/value – This paper enriches understandings of AFL clubs and of CEOs as leaders in sport organisations, and contributes to theoretical debates around the organisational construction of competence.

scholarly journals Ethical Leadership and Whistleblowing: Mediating Role of Stress and Moderating Effect of Interactional Justice

2020 ◽  
Vol 3 (3) ◽  
pp. 1-11
Author(s):  
Muhammad Osaid Rabie ◽  
Marlin Abdul Malek
Keyword(s):  
South Asian ◽  
Ethical Leadership ◽  
Interactional Justice ◽  
Asian Countries ◽  
Mediating Role ◽  
Telecom Sector ◽  
The Relationship ◽  
Practical Implications ◽  
Structured Questionnaire

Purpose- Prevalence of corporate frauds is critical, therefore, identifying and institutionalizing the bad apples in the barrel which are engaged in wrongdoings is much needed and must be brought to the lights through whistleblowing. Design/Methodology- Data were collected from the South Asian countries through a structured questionnaire from the employees of the telecom sector. Three hundred twenty-nine samples were gathered to test hypothesized relationships. Findings- Results showed that whistleblowing intentions of employees through psychological stress mediates the behaviors of their leaders, which turns ethical leadership at the workplace. Further, ethical leadership positively impacts employees’ intention to blow the whistle at the workplace. Furthermore, the analysis showed that interactional justice moderates the relationship between ethical leadership and intention to blow the whistle of employees Practical Implications- This research gives a different perspective to the managers to develop such a culture that enables an honest and trustworthy environment, which may enable the employees to point out the wrongdoings they witness while working at the workplace.

scholarly journals Attitudes Toward Technologies of the Near Future: The Role of Technology Readiness in a Hungarian Adult Sample

2019 ◽  
Vol 16 (06) ◽  
pp. 1950046
Author(s):  
Sára Imola Csuka ◽  
Tamás Martos ◽  
Mihály Kapornaky ◽  
Viola Sallay ◽  
Christopher Alan Lewis
Keyword(s):  
Rapid Development ◽  
Demographic Characteristics ◽  
Technology Readiness ◽  
Technological Innovations ◽  
Future Directions ◽  
Unique Role ◽  
Future Technologies ◽  
Near Future ◽  
Practical Implications

Past decades’ rapid development of technological innovations can ease individual’s everyday lives, but they can also convey a sense of frustration. The aim of the present study was to investigate attitudes toward technologies that are expected to become widespread in the near future. The Technology Readiness Index was administered to a sample of Hungarian respondents to measure the capacity to adopt technologies. The results add significant novelties about the specific patterns related to perceptions of considerably different future technologies, emphasizing the unique role of optimism. Derivations are further specified by demographic characteristics, future directions and practical implications are also discussed.

scholarly journals How unique is the service leadership model? A comparison with contemporary leadership approaches

2015 ◽  
Vol 14 (3) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Po P.Y. Chung ◽  
Hildie Leung
Keyword(s):  
Service Economy ◽  
Leadership Theories ◽  
Future Directions ◽  
Leadership Model ◽  
Leadership And Management ◽  
Contemporary World ◽  
Service Leadership ◽  
Key Characteristics ◽  
The Common ◽  
Leadership Approaches

AbstractThe growth of the service economy in the contemporary world has resulted in a different set of requirements for effective leadership as compared with the industrial era, which focused primarily on manufacturing industries. To nurture “service leaders” in the service economy, the Hong Kong Institute of Service Leadership and Management proposed the service leadership model. The key characteristics of the service leadership model are outlined in this paper. A systematic comparison was also conducted to identify the common and unique features of the service leadership model with reference to the existing leadership theories, including the trait, servant, spiritual, authentic, ethical, transformational, charismatic, and top-down leadership approaches. The limitations and future directions for research in service leadership are also presented.

scholarly journals The role of self-leadership in service leadership

2015 ◽  
Vol 14 (4) ◽  
Author(s):  
Daniel T.L. Shek ◽  
Cecilia M.S. Ma ◽  
Ting Ting Liu ◽  
Andrew M.H. Siu
Keyword(s):  
Self Management ◽  
Core Beliefs ◽  
Leadership Theories ◽  
Self Monitoring ◽  
Leadership And Management ◽  
Leadership Quality ◽  
Core Belief ◽  
Service Leadership ◽  
Leadership Curriculum

AbstractOne of the core beliefs of the service leadership curriculum proposed by the Hong Kong Institute of Service Leadership and Management is that ‘Every day, every human occupies a position of leadership and possesses the potential to improve his leadership quality and effectiveness’. This core belief is in sharp contrast to some of the mainstream leadership theories that only a few people and elites can be leaders. In this paper, a lecture plan regarding the nature of self-leadership with reference to service leadership is presented. The topics include definitions and concepts of self-leadership, relationships between self-leadership and service leadership, ways to promote self-leadership, and conclusions and reflections. During the lecture, students are also encouraged to reflect on how well they lead their lives, with reference to the concepts of self-management, self-monitoring, and self-improvement.

scholarly journals Why does task conflict influence team creativity?

2020 ◽  
Vol 9 (2) ◽  
pp. 50-58
Author(s):  
Muhammad Kamran Khan ◽  
Maria Shafi ◽  
Shakeel Khan ◽  
Waseem Khan
Keyword(s):  
Task Conflict ◽  
Positive Outcomes ◽  
Future Directions ◽  
Team Creativity ◽  
Mediating Role ◽  
Sample Data ◽  
Minority Dissent ◽  
The Relationship ◽  
Practical Implications

Although task conflict is usually seen to be beneficial to team creativity, the relationship is still unclear because of the mixed results. This research investigated why task conflicts resulted in some positive outcomes in terms of team creativity. Drawing on minority dissent theory, this study examined the conflict-creativity relationship by focusing on the mediating role of team reflexivity. We collected the sample data from 338 employees and 67 supervisors (67 teams) across three different sectors (banking, pharmaceuticals, and insurance) in Pakistan to support our hypotheses. We used bootstrapping analysis and the Sobel test to check for the mediation analysis. The results indicated that task conflict increases team reflexivity, team reflexivity facilitated team creativity, and thus, task conflict positively influenced team creativity via team reflexivity. The theoretical and practical implications of this study plus future directions are further discussed.    

scholarly journals A Review of Ethical Leadership and Other Ethics- Related Leadership Theories

2017 ◽  
Vol 13 (29) ◽  
pp. 10 ◽  
Author(s):  
Israr Ahmad ◽  
Yongqiang Gao ◽  
Shafei Moiz Hali
Keyword(s):  
Leadership Styles ◽  
Leadership Style ◽  
Ethical Leadership ◽  
Leadership Behavior ◽  
Leadership Studies ◽  
Leadership Theories ◽  
Future Directions ◽  
Leadership Ethics ◽  
Mainstream Media

The role of ethics in leadership studies is very important for organizations. Leadership without ethics and integrity can be harmful both for the organizational stakeholders and society. The high-profiled scandals and the leadership involvement in unethical activities caused increase attention of the scholars and mainstream media in the leadership ethics (Hartog, 2015). This resulted a growing research in the field of ethical leadership behavior. For this reason, the present study review ethics-related leadership including ethical leadership and other ethic-related leadership theories to better understand the importance of the ethics and morality in these leadership constructs. This study also presented a comprehensive review on ethical leadership and its similarities and differences with other related leadership styles. Another focus of this study was to present the definitions of each leadership style and their scales, and to establish that how ethical leadership is distinct from each leadership style. Future directions and conclusion are presented in the last of the paper.

scholarly journals Examining Empirical Relationship among Service Quality, Reputation and Brand Loyalty: Important Role of Satisfaction

2021 ◽  
Vol VI (I) ◽  
pp. 126-137
Author(s):  
Umar Siddique ◽  
Muhammad Imran ◽  
Sajid Rahman Khattak
Keyword(s):  
Service Quality ◽  
Brand Loyalty ◽  
Empirical Relationship ◽  
Hotel Industry ◽  
Validity And Reliability ◽  
Future Directions ◽  
Instrument Validity ◽  
The Relationship ◽  
Structured Questionnaire

The study in hand attempts to investigate the intervening role of satisfaction on service quality and reputation relationship with brand loyalty in the hotel industry of Pakistan. The sample of the current research was customers of the hotels operated in Khyber-Pakhtunkhwa. Based on convenience sampling, a total of 400 respondents were selected. A total of 356 questionnaires were received back, from which 345 were usable. Data were collected from the targeting customers through a structured questionnaire. The instrument validity and reliability were checked. The study found that reputation and service quality are significantly related to brand loyalty. The relationship between service quality and brand loyalty is did not mediated by satisfaction. Based on these results, the study recommended that the hotel industry give due importance to service quality, including physical environment, location, and staff behaviour, and reputation, to gain customer loyalty. In the end, we also recommend future directions to explore the phenomena further.

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