scholarly journals Pelayanan Prima pada Nasabah Lansia Di Bank 9 Jambi

2021 ◽  
pp. 128-135
Author(s):  
M Mursal ◽  
S Sipuldi ◽  
Muhammad Fauzi ◽  
Topan Alparedi ◽  
Defiar Syarif
Keyword(s):  
Hearing Loss ◽  
Quality Of Service ◽  
Direct Contact ◽  
The Elderly ◽  
Excellent Service ◽  
Low Education ◽  
Education Levels ◽  
Main Thing ◽  
Regional Languages

Excellent service is the main thing that must always innovate in meeting customer needs. In the competitive banking world, direct contact with service is very important because customer satisfaction is a reflection of the quality of service. This study describes excellent service to the elderly who have several obstacles such as hearing loss, low education levels, communication barriers, which must receive special attention in service. The method in this study uses a descriptive qualitative type, then the results of the study show that excellent service has been implemented for the elderly with various strategies that have been implemented such as using regional languages for elderly customers who have problems understanding banking terms in transactions.

scholarly journals Development of Oral Healthcare Application for Improving Recognition Function to Prevent Elderly Dementia

2021 ◽  
Vol 11 (4) ◽  
pp. 1-5
Author(s):  
In-Ae Kang ◽  
◽  
Kyung-Oh Lee ◽  
Yong-Keum Choi
Keyword(s):  
Quality Of Life ◽  
Mobile Application ◽  
The Elderly ◽  
Application Development ◽  
The Social ◽  
Low Education ◽  
Education Levels ◽  
Recognition Function ◽  
Healthcare Application

Korea and Japan are the countries with more than 30% of the population aged 60 or over in 2019, and Korea is progressing its aging speed faster than Japan. Oral healthcare in the elderly is a fundamental component of the whole health and has a significant impact on the quality of life. Accordingly, there is an urgent interest and effort for improving oral healthcare and improving the quality of life for the elderly. Due to the lack of economic power and low education levels, the number of dental visits by the elderly has dropped significantly. Therefore, developing an application for oral healthcare for the elderly not only helps to keep oral healthcare on their own but also prevents dementia, thus reducing the social cost of dementia. This mobile application is based on the findings that it can activate the cognitivebehavioural function, prevent dementia, or slow the progression of dementia by strengthening chewing function and oral muscle function exercise of the elderly. This application is composed of a content utilization module and oral healthcare diagnostic module and used Android Jellybean 4.1, Android SDK, Cordova, Materialize CSS, Sublime Editor, Windows 10 for mobile application development.

scholarly journals Desain Pelayanan Prima dengan Metode Servqual di Restoran Ikan Bakar Yayat Cilacap

Jurnal PASTI ◽  
2020 ◽  
Vol 14 (2) ◽  
pp. 202
Author(s):  
Amin Syukron ◽  
Aindita Aindita
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Competitive Advantage ◽  
Sea Turtle ◽  
Quality Service ◽  
Five Dimensions ◽  
Excellent Service ◽  
Speed And Accuracy

A company's competitive advantage can be seen from how loyal consumers are to the company. one of the companies that prioritizes quality of service is restaurant, where a restaurant must be able to provide excellent service to consumers or customers. The object of this research is the Fish Grill Yayat restaurant located in the Cilacap sea turtle tourism area. by using servqual metoode, the researcher conducted a GAP search on attributes on five dimensions of service quality namely Tangiblem, Reliability, Responsiveness, Assurance, Emphaty. Based on research that has been done, there are several conclusions that can be drawn, among others, to produce a quality service product, an activity is needed to capture the expectations desired by consumers who will be translated into attributes. The greatest GAP value obtained from the results of the study is on the attributes and dimensions of Attribute 12: the quality of speed and accuracy of the services provided (-0.84), Attribute 11: the ability of employees to explain various questions clearly and easily understood language (-0, 67), Attribute 16: employee hospitality in providing services (-0.67). From these data it can be seen that the overall value of GAP 5 is negative and therefore needs to be improved.

scholarly journals Pengaruh Kualitas Pelayanan Administrasi Akademik Terhadap Kepuasan Mahasiswa Politeknik Negeri Bandung

2018 ◽  
Vol 4 (1) ◽  
pp. 40
Author(s):  
Maya Setiawardani
Keyword(s):  
Quality Of Service ◽  
Student Satisfaction ◽  
Student Perceptions ◽  
Education Institution ◽  
Service Needs ◽  
Academic Administration ◽  
Customer Expectations ◽  
Level Of Satisfaction ◽  
Excellent Service

Service is an effort made to the customer to meet customer expectations. While the quality of service as an effort to meet the needs and desires of consumers and the accuracy of delivery in counterbalance consumer expectations. Bandung State Polytechnic is a vocational education institution that prepares its graduates ready to work. In achieving these objectives, it should be supported by the service of academic administration of quality to the needs and desires of students fulfilled. This study aims to illustrate how the quality of academic services according to student perceptions, describes the level of satisfaction of students, and whether there is a positive and significant influence between the quality of academic administration services there is student satisfaction. The results of this study found that the overall quality of academic administration services have been good, and student satisfaction is also good. The quality of academic administration services has a positive and significant impact on student satisfaction. Nevertheless, the quality of service still needs to be improved again such as hospitality and discipline officers, the availability of flow/chart of each service and availability of LCD projector. In addition, the overall quality of service needs to be improved again into excellent service.  Layanan adalah upaya yang dilakukan kepada pelanggan untuk memenuhi harapan pelanggan. Sedangkan kualitas layanan sebagai upaya untuk memenuhi kebutuhan dan keinginan konsumen dan ketepatan pengiriman dalam mengimbangi harapan konsumen. Politeknik Negeri Bandung adalah lembaga pendidikan kejuruan yang mempersiapkan lulusannya siap bekerja. Dalam mencapai tujuan ini, harus didukung oleh layanan administrasi akademik yang berkualitas terhadap kebutuhan dan keinginan siswa yang terpenuhi. Penelitian ini bertujuan untuk menggambarkan bagaimana kualitas layanan akademik menurut persepsi siswa, menggambarkan tingkat kepuasan siswa, dan apakah ada pengaruh positif dan signifikan antara kualitas layanan administrasi akademik ada kepuasan siswa. Hasil penelitian ini menemukan bahwa secara keseluruhan kualitas layanan administrasi akademik sudah baik, dan kepuasan siswa juga baik. Kualitas layanan administrasi akademik memiliki dampak positif dan signifikan terhadap kepuasan siswa. Namun demikian, kualitas layanan masih perlu ditingkatkan lagi seperti petugas perhotelan dan disiplin, ketersediaan aliran/grafik dari masing-masing layanan dan ketersediaan proyektor LCD. Selain itu, kualitas layanan secara keseluruhan perlu ditingkatkan lagi menjadi layanan yang sangat baik.

scholarly journals Loss of Hearing Sensitivity in the Elderly

2021 ◽  
Vol 8 (05) ◽  
pp. 01-03
Author(s):  
Filomena da Ponte
Keyword(s):  
Quality Of Life ◽  
Hearing Loss ◽  
Hearing Aids ◽  
The Elderly ◽  
Hearing Sensitivity ◽  
Degree Of Satisfaction ◽  
Movement Ability ◽  
Clinically Significant ◽  
Loss Of Hearing

Aging, consensually assumed as a process that affects and alters significantly the cognitive and behavioral functions of the human being , encompassing multiple effects on a number of clinically significant variables , the most important being those that directly relate to the movement, ability to balance the effectiveness of mental functioning and sensory functions such as taste, smell , sight and hearing . Hearing loss in the elderly, scientifically called presbiacustia emerges quietly and is increased progressively with advancing age. This study had as its aim to contribute to the achievement of the best quality of life for elderly individuals with hearing loss (presbycusis). Thus, the objectives targeted were: trying to understand the motivations of the elderly to the use of hearing aids; determine the degree of satisfaction of users of these prostheses; evaluate how Preabycusis affects the quality of life of the elderly. The method used was qualitative oriented once interviewed the elderly users of the home. The sample was composed of 110 participants, with presbycusis, 69 female and 41 male (institutionalized seniors).

Performance and QOL after Geriatric Cochlear Implantation

2008 ◽  
Vol 139 (2_suppl) ◽  
pp. P57-P58
Author(s):  
Alexandros Georgolios ◽  
Kelley Melissa Dodson ◽  
Cristina Baldassari ◽  
Patrick G Maiberger ◽  
Aristides Sismanis
Keyword(s):  
Quality Of Life ◽  
Hearing Loss ◽  
Patient Satisfaction ◽  
Cochlear Implantation ◽  
Age Groups ◽  
The Elderly ◽  
Time Interval ◽  
Comorbid Conditions ◽  
Glasgow Benefit Inventory

Objective To assess audiologic performance and quality of life in geriatric cochlear implantation patients and to determine whether comorbid medical conditions, etiology, and duration of hearing loss impact audiologic and quality of life outcomes. Methods Geriatric patients who underwent cochlear implantation between 1990 and 2006 were evaluated. Inclusion criteria were 55 years of age or older at time of implantation and post-lingual hearing loss. Patients with primary language other than English were excluded. 49 cochlear implant recipients were identified. A group of younger implanted patients was used as a control. All patients completed standardized audiologic tests including the Hearing In Noise Test. Validated surveys, including the Glasgow Benefit Inventory and the Hearing Handicap Inventory for the Elderly, were used to assess quality of life. Results The mean age at implantation was 69.5 (range 58–85) and the average time interval from the implantation to the completion of the surveys was 73.2 months (6 to 229). Identified comorbid conditions included hypertension, diabetes, and malignancies, among others. Audiologic performance and quality of life scores between the two groups were similar. In the geriatric group there was no difference in patient satisfaction between subgroups with 0–1, 2–3 or > 3 comorbid conditions. Conclusions Our results suggest that the audiologic performance and quality of life scores between the older and younger age groups are similar. In the geriatric group associated comorbidities did not interfere with patient satisfaction as assessed by survey instruments.

scholarly journals PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN DI TERMINAL ARJOSARI KOTA MALANG

2016 ◽  
Vol 1 (1) ◽  
pp. 23 ◽  
Author(s):  
Mohammad Maskan ◽  
Alifiulahtin Utaminingsih ◽  
Bambang Soepeno
Keyword(s):  
Quality Of Service ◽  
Local Government ◽  
Average Score ◽  
Service Users ◽  
Physical Evidence ◽  
Excellent Service ◽  
Descriptive Approach ◽  
Bus Station ◽  
Quality Theory

This study aims to analyze the quality of service in Arjosari Bus Station Malang. The service quality theory used in the study refers to the opinion of Tjiptono (2000) which consists of: physical evidence (tangibility), reliability, responsiveness, assurance, and empathy. The study uses a descriptive approach, by taking a sample of 30 service users of Arjosari Bus Station Malang. While, the methods of analysis use the mean.The results show that the quality of service in Arjosari Bus Station Malang is good enough with an average score of 2.86. However, to improve the quality of service to the service users of the bus station, then there are several things that must be done by the local government of Malang, ie: adding free WIFI facility in bus station, fixing the layout and the exterior rooms of the bus station, and improving the room's cleanliness and coolness at the bus station environment. Furthermore, it also improves the reliability in service, such as: the simplicity for the bus station service users to consult with officials and leaders where necessary to the provision of the excellent service.

scholarly journals NURSING AND AUDIOLOGY:

2021 ◽  
Vol 1 (06) ◽  
Author(s):  
Marcus Vinicius Lessa de Souza
Keyword(s):  
Quality Of Life ◽  
Hearing Loss ◽  
Social Isolation ◽  
Hearing Aids ◽  
Selection Process ◽  
Elderly Person ◽  
The Elderly ◽  
Negative Consequences ◽  
Increased Risk

Geriatrics help prevent and promote actions that help to minimize the impacts on the quality of life of the elderly. Being the nurse together with a multidisciplinary team, of vital importance in the development of these actions, The Nurse seeks to adapt the reality and the environment to which the elderly person is, thus enabling a better quality of life in this environment. The audiologist audiologist aims at a concern in hearing health, seeking to assist in the prevention and promotion of actions that help patients to have a more effective social interaction and avoid isolation in the face of difficulties that they may present. In short, the natural aging process causes damage to various functions of the human body, and one of them is auditory. The presence of hearing loss has several negative consequences for the quality of life of individuals, especially social isolation and in these cases hearing aids end up being strong allies to minimize the impacts that hearing loss causes on people's lives. Thus, this work aims to relate the issue of social isolation caused by hearing loss, increased risk of depression in the selection process and adaptation of hearing aids for the elderly and the role of the geriatric nurse aiming at improving the quality of life and preventing problems that may arise. In this study, a bibliographic search was made in the databases and an interface between two areas of health: Nursing and Speech Therapy, and its search to improve the quality of life of the elderly population as a social being.

Hearing loss: Conductive versus sensorineural

2022 ◽  
pp. 175573802110700
Author(s):  
Thomas Payne ◽  
Gentle Wong
Keyword(s):  
Hearing Loss ◽  
Language Skills ◽  
Management Strategies ◽  
Sensorineural Deafness ◽  
The Elderly ◽  
Community Practice ◽  
Ability To Work ◽  
Existing Problems ◽  
Patient Groups

Hearing loss has a significant impact on quality of life, and may even compromise an individual’s ability to work and their safety – we use our hearing to constantly detect and react to environmental hazards around us. Hearing loss can have a profound impact on a person’s life. This is especially true for certain patient groups. For instance, the elderly, and those with co-existing problems that affect their ability to communicate (such as dementia, cerebrovascular disease or psychiatric disorders). Even those without co-morbidities suffer the burden of disease where communication is impaired: the young who are developing their speech and language skills and adults with language barriers or other impediments to their speech. The hearing apparatus is made up of conductive and sensorineural pathways, which may be affected by pathology, leading to deafness. This article describes the aetiology of conductive and sensorineural deafness, details the relevant clinical assessment and outlines management strategies in community practice.

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