scholarly journals Examining the Factors that Influence Consumer Satisfaction with Online Food Delivery in Klang Valley, Malaysia

2021 ◽  
pp. 88-95
Author(s):  
Huikok Tan ◽  
Vincent Wee Eng Kim
Keyword(s):  
World War Ii ◽  
Consumer Satisfaction ◽  
Service Providers ◽  
Food Service ◽  
The United States ◽  
Food Delivery ◽  
Perceived Price ◽  
New Business ◽  
Malaysian Consumer ◽  
The Uk

In World War II, female volunteers participated in the work of delivering food to soldiers. The idea of food service delivery spread from the UK to the United States, and food delivery has become a new business model worldwide. In 1987, Pizza Hut began to order by phone and provide food delivery services to capture market share. With the development of the internet and the popularity of smartphone, online ordering and online food delivery (OFD) have become a trend, lifestyle and multibillion-dollar business. In 2017, Malaysia's online food delivery boomed. There are numerous food ordering service platforms on the market, including FoodPanda, Uber Eats (now changed to GrabFood), Honestbee, Dahmakan, DeliverEat, Running Man Delivery, etc. Hence, this research aims to identify factors that continue to influence Malaysian consumer satisfaction with online food delivery after the COVID-19 pandemic and in the future. The results show that perceived price, promotion & discount, convenience motivation, service approach quality, and food quality positively impact the trend factors of OFD services. These findings can provide essential insights for OFD service providers, the restaurant industry and academics, critical for OFD services to improve consumer satisfaction.

scholarly journals The UK-US Game and UK's Return to Gold Standard

2020 ◽  
Vol 5 (4) ◽  
pp. 324
Author(s):  
Zheming Zhang
Keyword(s):  
United States ◽  
World War Ii ◽  
World War I ◽  
Economic System ◽  
Gold Standard ◽  
International Economic Order ◽  
The United States ◽  
World War ◽  
The World ◽  
The Uk

<p>With the continuous development and evolution of the United States, especially the economic center shift after World War II, the United States become the economic hegemon instead of the UK and thus it seized the economic initiative of the world. After the World War I, the European countries gradually withdraw from the gold standard. In order to stabilize the world economy development and the international economic order, the United States prepared to build the economic system related with its own interests so as to force the UK to return to the gold standard. The game between the United States and the UK shows the significance of economic initiative. Among them, the outcome of the two countries in the fight of the financial system also demonstrates a significant change in the world economic system.</p>

scholarly journals Conceptualization of factors affecting customer satisfaction on online food delivery among young executives in Sri Lanka

2021 ◽  
Author(s):  
Amal Wijenayaka
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Delivery System ◽  
Service Providers ◽  
Emerging Market ◽  
Food Delivery ◽  
Mobile Service ◽  
Online Service ◽  
True Nature ◽  
New Business

As a new food delivery system has emerged to capture a larger share of the industry's sales, the online food delivery sector has risen. This new business delivery system has gained widespread acceptance, particularly among young, active, and hardworking individuals. Furthermore, this business has become more competitive due to the increasing number of new business entries and the expectations of users as a result of the anxiety associated with online ordering and the convenience of ordering at any time. In order to succeed in this emerging market, Customers require online service providers to understand the true nature and requirements of their customers and all essential points of the online service industry. This study aims to gather the information that will assist online food service providers to understand the requirements and characteristics of this new service delivery system, which is currently under development. The purpose of this study is to examine the relationships between customers' perceived service quality for online food delivery and its effect on customer satisfaction by adopting a questionnaire from the Mobile Service Quality Study (M-S-QUAL).

scholarly journals The employment status of food delivery riders in Europe and the UK: Self-employed or worker?

2021 ◽  
pp. 1023263X2110518
Author(s):  
Delphine Defossez
Keyword(s):  
Business Models ◽  
Legal Status ◽  
Food Delivery ◽  
Social Rights ◽  
Daily Lives ◽  
Flexible Working ◽  
New Business ◽  
Employee Relationship ◽  
New Type ◽  
The Uk

Online platforms are revolutionizing our daily lives in an attempt to make it easier by offering innovative services. They also have introduced radical new business models which provide a new type of flexible working, facilitating employment. While platforms are revolutionary vehicles, they also denied workers status, resulting in food delivery riders facing precarious working conditions. The current regulatory framework is underdeveloped and unable to guarantee basic social rights to platform workers, except for Spain. At the same time, delivery workers are fighting to get some form of recognition and protection. Consequently, courts have been increasingly requested to determine the riders’ legal status. However, courts are struggling in characterizing those employment relationships resulting in disparities. For instance, the Cour de Cassation in France has established that an employer-employee relationship existed while the UK High Court denied worker status to Deliveroo riders. This lack of harmonization and different rulings could result in the application of EU rules in some countries but not others. It might, therefore, be time for the EU to start recognizing and regulating these jobs to offer better worker protections.

scholarly journals Income tax progressivity and inflation during the world wars

2021 ◽  
Author(s):  
Sara Torregrosa-Hetland ◽  
Oriol Sabaté
Keyword(s):  
World War Ii ◽  
World War I ◽  
The United States ◽  
World War ◽  
Tax Reforms ◽  
Tax Progressivity ◽  
The World ◽  
Alternative Scenarios ◽  
The Uk ◽  
The Impact

Abstract This paper studies the impact of inflation on income taxes in Sweden, the UK, and the United States during the world wars. As tax reforms were rising top marginal rates and reducing exemption thresholds, extraordinary levels of inflation eroded the real value of exemptions, brackets, and deductions. The micro-simulation of actual and alternative scenarios shows that inflation made the tax less progressive, particularly in Sweden during World War I and the UK during World War II. Nevertheless, its redistributive effect increased due to the related growth in tax revenue. Inflation contributed to transform a “class tax’’ into a “mass tax”.

scholarly journals Legal Tech in Legal Service: Challenging the Traditional Legal Landscape in Malaysia

2020 ◽  
Vol 28 ((S1)) ◽  
pp. 279-301
Author(s):  
Juriah Abdul Jalil ◽  
Shukriah Mohd Sheriff
Keyword(s):  
Service Providers ◽  
Legal Profession ◽  
The United States ◽  
Legal Service ◽  
The United Kingdom ◽  
The Uk ◽  
Impact Of Technology ◽  
Legal Technology ◽  
The Impact ◽  
Practice Regulation

Digital technologies are now extending its function to the legal profession. But the existence of these technologies otherwise known as legal tech or law tech is challenging the traditional legal profession. The nature of legal practice regulation in Malaysia and the United Kingdom (UK) permits only lawyers and authorised persons as legal service providers. As a result, the legal tech or law tech companies although able to facilitate the service in the legal profession are met with resistance and/or indifference. Should the traditional legal profession fear the invasion of this legal tech? This article aims to analyse the situation in Malaysia and the UK. It examines the impact of technology on legal service and legal profession in Malaysia and in the UK. The article also highlights the implication of this legal technology on the laws governing the legal profession in Malaysia. Through analyses of key Malaysian cases, the study finds that the Bar Council has the power to halt the operation of legal tech companies in providing any legal service in this country.As a result, the Bar has been criticised for being a hindrance to the development of legal tech in Malaysia. In contrast, the UK and the United States of America (US) have been very receptive to legal technology despite the exclusivity in the legal profession.

scholarly journals Restaurant Organizational Forms and Community in the U.S. in 2005

2011 ◽  
Vol 10 (1) ◽  
pp. 1-24 ◽  
Author(s):  
Glenn R. Carroll ◽  
Magnus Thor Torfason
Keyword(s):  
Ecological Niche ◽  
Service Providers ◽  
Sociological Theory ◽  
Age Distribution ◽  
Food Service ◽  
The United States ◽  
Organizational Forms ◽  
Suburban Sprawl ◽  
The U.S ◽  
Analyze Data

Recent sociological theory and research highlights food, drink, and restaurants as culturally meaningful and related to social identity. An implication of this view holds that the prevalence of corporate chain restaurants affects the sociological character of communities, as many activists, popular–based movements, and theorists contend. The analysis we report here seeks to identify the ecological niche properties of chain and independent restaurants—which kinds of communities support restaurant chains, and which kinds of communities tend to support independent local restaurants and food service providers instead. We analyze data from a 2005 sample of 49 counties across the United States with over 17,000 active restaurants. We argue that demographic stability affects the community composition of organizational forms, and we also investigate arguments about a community's income distribution, age distribution, population trends, geographic sprawl, and commuter population. We find that communities with less stable demographic make–ups support more chain restaurants, but that other factors, including suburban sprawl and public transit commuter, also have some impact.

Eating-out and experiential consumption: a typology of experience providers

2013 ◽  
Vol 116 (1) ◽  
pp. 91-103 ◽  
Author(s):  
Daniel Carvalho de Rezende ◽  
Matheus Alberto Rodrigues Silva
Keyword(s):  
Service Providers ◽  
Food Service ◽  
Business Strategies ◽  
Alternative View ◽  
Content Type ◽  
Consumer Responses ◽  
Experiential Consumption ◽  
Eating Out ◽  
Service Environments ◽  
The Uk

Purpose – The purpose of this paper is to describe generic eating out experiences that can be provided by commercial eating out establishments, presenting a typology of experience providers. Design/methodology/approach – The research carried out sought to make an understanding of the experiential environments in which eating-out is performed, as well as the experiences that it seeks to produce, and was conducted from a market-orientated ethnography in selected markets from the UK and Brazil. Findings – Six ideal models of service providers, according to the main characteristics of the stimulus provided by the service encounter, were identified: authentic, relaxed, “all you can eat”, “as home”, efficient and distinction environment. The diversity of food service environments is somehow an answer to the diversity of customers and expectations regarding eating-out. The access of different social classes to eating-out opens the space for more variety, and the creativity that food service managers have on building an appropriate set of stimulus, is a distinctive skill. Research limitations/implications – The restaurant side of experience encounters was the focus of analysis, but for a deeper understanding of experiential consumption on eating out these results must be confronted to consumer research based on psychophysical methods to assess consumer responses to eating out. Originality/value – Theoretical implications of this paper rely on the understanding that there are distinct forms of service encounters, providing an alternative view of servicescapes that allows a better understanding of business strategies and host-guest relationships on food service.

Educating Air Forces

2020 ◽  
Author(s):  
Alexander Meinzinger
Keyword(s):  
World War Ii ◽  
Formal Education ◽  
The United States ◽  
Past Century ◽  
Learning Approaches ◽  
Political Climate ◽  
Air Power ◽  
Learning Programs ◽  
The Uk ◽  
Modern Warfare

Compared to armies and navies, which have existed as professional fighting services for centuries, the technology that makes air forces possible is much newer. As a result, these services have had to quickly develop methods of preparing aviators to operate in conditions ranging from peace or routine security to full-scale war. The first book to address the history and scope of air power professionalization through learning programs, Educating Air Forces offers valuable new insight into strategy and tactics worldwide. Here, a group of international experts examine the philosophies, policies, and practices of air service educational efforts in the United States, France, Italy, Germany, Australia, Canada, and the UK. The contributors discuss the founding, successes, and failures of European air force learning programs between the Great War and World War II and explore how the tense Cold War political climate influenced the creation, curriculum, and results of various programs. They also consider how educational programs are adapting to soldiers' needs and the demands of modern warfare. Featuring contributions from eminent scholars in the field, this volume surveys the learning approaches globally employed by air forces in the past century and evaluates their effectiveness. Educating Air Forces reveals how experiential learning and formal education are not only inextricably intertwined, but also necessary to cope with advances in modern warfare.

Regulating peer-to-peer technology in China: inspiration from the United Kingdom

2018 ◽  
Vol 8 (4) ◽  
pp. 290-312
Author(s):  
Xiao Ma
Keyword(s):  
United States ◽  
United Kingdom ◽  
Service Providers ◽  
Tort Law ◽  
The United States ◽  
Peer To Peer ◽  
Joint Liability ◽  
The United Kingdom ◽  
The Uk ◽  
P2p Technology

During the past decade, China has learnt from the experience of the United States and developed a series of legal instruments to address the digital challenges of massive copyright infringement. These efforts have established a joint tort liability system under which network service providers (NSPs) share joint liability with direct infringing users under certain conditions. Under this system, NSPs bear aiding or abetting liabilities which correspond to the United States’ contributory and inducement liabilities. However, when facing peer-to-peer (P2P) technology, the fault-centred approach manifested in knowledge is not only difficult to prove but also overlooks objective factors. Moreover, general tort law principles are sometimes set aside in adjudicating cases concerning indirect copyright liabilities. This article examines authorization liability in the United Kingdom, finding that this approach is underpinned by traditional tort law theory and more integrated in adjudicating P2P cases. It requires a spectrum of consideration consisting of two-step analysis: conceptual analysis and multi-factor analysis. This research proposes that while maintaining the current dichotomy framework of copyright liabilities, the UK authorization liability approach provides a valuable lesson, especially in regulating P2P technologies in China.

scholarly journals The Rise of the Small Investor in the United States and United Kingdom, 1895 to 1970

2017 ◽  
Vol 18 (3) ◽  
pp. 485-535 ◽  
Author(s):  
JANETTE RUTTERFORD ◽  
DIMITRIS P. SOTIROPOULOS
Keyword(s):  
United States ◽  
United Kingdom ◽  
World War Ii ◽  
World War I ◽  
Stock Market ◽  
Stock Exchange ◽  
The United States ◽  
World War ◽  
Post World War Ii ◽  
The Uk

The role of the small shareholder has been largely ignored in the literature, which has tended to concentrate on controlling shareholders and family ownership. Yet, focus on the importance of small shareholders can capture significant aspects of financial development. Pre-1970 debates and policy conflicts linked to stock exchange development concentrated on shareholder democracy and diffusion as key indicators. This article explores the so-called democratization of investment and the factors behind it through the lens of trends in estimates of the UK and U.S. shareholding populations between 1895 and 1970. It covers three key periods: before World War I, before and after the stock market crash of 1929, and post-World War II. It identifies three periods in the United States when shareholder numbers were paramount: in the boom years of the 1920s, as part of the inquest into the 1929 crash, and post-World War II in an attempt to boost stock market activity. In the United Kingdom, although some concern was expressed during the 1920s and 1930s at the passive nature of small investors, who held diversified portfolios with small amounts in each holding, it was the fear of nationalization after World War II that led to more in-depth shareholder estimates.

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