BUILDING CUSTOMER VALUE IN THE HOSPITALITY INDUSTRY: TOWARDS THE DEFINITION OF A CUSTOMER-CENTRIC INFORMATION SYSTEM

2003 ◽  
Vol 6 (2) ◽  
pp. 141-152 ◽  
Author(s):  
VALERIA MINGHETTI
Keyword(s):  
Information System ◽  
Customer Value ◽  
Hospitality Industry ◽  
Definition Of

Case study of sustainable service design in the hospitality industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yi-An Chen ◽  
Chun Liang Chen
Keyword(s):  
Sustainable Development ◽  
Customer Value ◽  
Hospitality Industry ◽  
Service Providers ◽  
Corporate Sustainability ◽  
Service Design ◽  
Cultural Resources ◽  
Content Type ◽  
Holistic Understanding

Purpose The purpose of this study is to explore how creative-cultural hotels can achieve sustainable service design through the development of a holistic conceptual framework. Design/methodology/approach The authors created this framework using a qualitative exploratory multi-case study of four creative-cultural hotels in Taiwan. The framework comprises strategic, organizational and interface levels to describe the design process and implementation of service offerings that co-create value within a multifaceted network of actors. Findings The findings of this study show that incorporating local arts and culture into sustainable service design can generate unique value and experiences for customers. From the perspective of sustainable development, these hotels seek to add value by using local creative and cultural resources to ensure that they have a sound commercial base from which to showcase their cultural features. As such, this study recommends that the hotel industry shift its focus to a paradigm that provides a strategic and sustainability-framed vision to create value for society while protecting local natural and cultural resources. Originality/value This multilevel model reframes the development of customer value constellations through a holistic understanding of user experience, eco-design practice, service encounters aligned with user touchpoints and front-line employee capabilities. To integrate the perspectives of both service providers and their customers, the proposed model embeds these stakeholders within a single model through the vehicle of local value co-creation. This holistic framework can assist in designing sustainable service within the hospitality industry to deliver better services and customer experiences. The findings provide an illustration of how the proposed multilevel sustainable-development-oriented service design framework can serve as a useful tool in guiding hotels toward corporate sustainability.

Another failed M&A: misaligned business models as culprit

2017 ◽  
Vol 38 (5) ◽  
pp. 18-26
Author(s):  
Gaël Le Floc’h ◽  
Laurent Scaringella
Keyword(s):  
Customer Value ◽  
Multinational Enterprises ◽  
Business Models ◽  
Small And Medium Enterprises ◽  
Empirical Studies ◽  
Empirical Literature ◽  
Content Type ◽  
Recent Debate ◽  
Definition Of ◽  
Medium Enterprises

Purpose Literature on business models (BMs) has grown ve ry rapidly since the beginning of the twenty-first century, and although the theoretical and empirical literature has developed significantly, the number of practical and management-oriented studies remains relatively low. A recent debate in the field has focused on the definition of BM invariants: sensing customer needs, creating customer value, sustaining value creation and monetizing value. Extant empirical studies have mainly focused on multinational enterprises (MNEs) and successful BMs; however, this study concentrates on the failure of BMs in the case of small and medium enterprises (SMEs). An important source of a BM’s failure is the misalignment between MNE and SME involved in an acquisition. Design/methodology/approach Looking through the lens of the four BM constants, the aim of this study is to examine the case of the acquisition Domestic Heating (an SME) by Ventilair (an MNE). Findings Although both separate entities were achieving good results and each had a specific BM, the acquisition produced poor results mainly due to the misalignment of the two BMs. The findings lead the authors to make recommendations to practitioners on avoiding BM misalignment during an acquisition. Originality/value The authors encourage practitioners to enhance communication, promote organizational experiments, acknowledge specificities of both entities, foster employee commitment and ensure homogeneity in IT system usage.

scholarly journals CERTAIN ASPECTS OF AUTOMATIZATION OF FORMING THE FORENSIC EXAMINATION CONCLUSION PROCESS

2021 ◽  
Vol 74 (1) ◽  
pp. 114-121
Author(s):  
Vasyl Kovalov ◽  
Keyword(s):  
Information System ◽  
Expert Opinion ◽  
Information Technologies ◽  
Digital Technologies ◽  
Research Process ◽  
Subject Area ◽  
Technical Errors ◽  
Forensic Examination ◽  
The Subject ◽  
Definition Of

Active introduction of digital technologies in all spheres of life is one of the main directions of state development as a whole and separate sphere of activity. The issue of using information technologies and systems during forensic examination is the subject of scientific research of many domestic and foreign scientists, but this sphere remains relevant. The introduction of digital technologies in forensic activities is one of the priority areas for the forensic science development at the present stage and has significant development potential. One of the areas of optimization and improvement of forensic activity is the development of methods to automate the formation of forensic experts and unify the description of the research process, identified features, justification and formulation of forensic conclusions, which requires legislative consolidation and regulation, analysis and definition of the subject area and development requirements and algorithms for the operation of the system interface. Unification and standardization of the content of forensic experts' opinions requires the development of common standards and an information system adopted by all subjects of forensic expertise, and meets the needs of practice. The development of an information system for forming an expert opinion and automatically forming an expert opinion will allow formalizing and unifying the description of research and results of forensic examinations, optimizing the time of forensic experts and potentially reducing the number of logical, typographical and technical errors, and simplifying quality control of forensic examinations. The proposed system will not only automate the technical work of registration of research results carried out during forensic examinations, but will also contain research algorithms, which will be stored in the form of data on already conducted research of similar objects (list and sequence of operations, identified features and their parameters).

scholarly journals Information System Services Generation of Business Services Specification and Based on a System-of-Services Logical Architecture Pattern

2020 ◽  
Vol 29 (03) ◽  
pp. 2050002
Author(s):  
Jacques Simonin ◽  
Pierre-Yves Pillain ◽  
Didier Guériot ◽  
Johanne Vincent
Keyword(s):  
Information System ◽  
Service System ◽  
Use Case ◽  
Business Services ◽  
Service Architecture ◽  
Strong Constraint ◽  
System Service ◽  
Architecture Pattern ◽  
Definition Of ◽  
Logical Architecture

The generation and design of the service architecture of an information system is complex. It depends more on the vision of the service than on the vision of the service inside an information system. An information system is indeed a system of services that can contain thousands of services. The lack of consideration of constraints imposed by the information system makes it difficult to reuse these services. Another strong constraint is that an information system service must support a business service. The proposed approach allows information system services to be generated in accordance with the business services specification and their logical architecture to be automatically designed by respecting a logical architecture pattern of the system-of-services. An information system services generation algorithm allows being consistent with the logical architecture pattern during this generation. The definition of coherence and coupling properties makes it possible to evaluate the relevancy of the system-of-services. A use case shows the value of these properties in making the logical architecture of the service system more relevant to business services.

The Role of Information System Monitoring in Improving System Availability

2018 ◽  
pp. 184-207
Author(s):  
Semir Ibrahimović ◽  
Nijaz Bajgoric
Keyword(s):  
Information System ◽  
System Availability ◽  
Essential Requirement ◽  
Modern Information ◽  
Business Process Monitoring ◽  
Definition Of ◽  
It Departments ◽  
Monitoring Application ◽  
Role Of Information

The IS availability is an essential requirement that business presents to its IT departments. Ibrahimovic (2016) concluded that, with a very low investment in “monitoring of the relevant components”, it is possible to achieve a significant improvement in IS availability. This chapter starts with a brief introduction of the IS availability. Authors provide a short definition of BBN modeling and address different aspects of IS monitoring, particularly: network monitoring, server monitoring, application, security and business process monitoring. As main artifact of this chapter authors proposed the monitoring. Since the framework emphases importance of governance and management layer, chapter contains overview of COBIT 5 and ITIL V3 from the IS monitoring aspect. In the final part of the chapter, authors address the challenges that a monitoring tool needs to address in modern information systems, especially but not limited to DevOps, Cloud and Hybrid IT architectures.

Data Mining Applications in the Hospitality Industry

2010 ◽  
pp. 1109-1114
Author(s):  
Soo Kim
Keyword(s):  
Data Mining ◽  
Customer Value ◽  
Hospitality Industry ◽  
Marketing Strategies ◽  
Restaurant Industry ◽  
Data Mining Techniques ◽  
Competitive Edge ◽  
Processing Data ◽  
Hospitality Managers

Some people say that “success or failure often depends not only on how well you are able to collect data but also on how well you are able to convert them into knowledge that will help you better manage your business (Wilson, 2001, p. 26).” It is said the $391 billion restaurant industry generates a massive amount of data at each purchase (Wilson, 2001), and once collected, such collected data could be a gigantic tool for profits. In the hospitality industry, knowing your guests in terms of where they are from, how much they spend money, and when and what they spend it can help hospitality managers formulate marketing strategies, enhance guest experiences, increase retention and loyalty and ultimately, maximize profits. Data mining techniques are suitable for profiling hotel and restaurant customers due to their proven ability to create customer value (Magnini, Honeycutt, & Hodge, 2003; Min, Min & Emam, 2002). Furthermore, if the hospitality industry uses such data mining processes as collecting, storing, and processing data, the industry can get strategic competitive edge (Griffin, 1998). Unfortunately, however, the hospitality industry and managers are behind of using such data mining strategies, compared to the retail and grocery industries (Bogardus, 2001; Dev & Olsen, 2000). Therefore, there is a need for learning about such data mining systems for the hospitality industry. The purpose of this paper is to show the applications of data mining systems, to present some successes of the systems, and, in turn, to discuss some benefits from the systems in the hospitality industry.

Exploring the Relation between the Use of HRIS and their Implementation in Spanish Firms

2011 ◽  
pp. 967-975
Author(s):  
José Antonio Fernández-Sánchez ◽  
Susana de Juana-Espinosa ◽  
Jorge Valdés-Conca
Keyword(s):  
Information System ◽  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Quantitative Research ◽  
Resource Information ◽  
Depth Analysis ◽  
Information Products ◽  
Definition Of ◽  
Practical Implications

An information system (IS) is “a set of people, procedures, and resources that collects, transforms, and disseminates information in an organization. A system that accepts data resources as input and processes them into information products as output” (O’Brien & Marakas, 2005). Likewise, the definition of human resource information Systems (henceforth HRIS) can be expressed as an IS that deals only with information related directly to the human resource management (HRM) area (Tannenbaum, 1990). Initially, computerized HRIS were only useful for administrative purposes. However, in the course of the last decade, that tendency has changed markedly and a strategic re-orientation of these applications is nowadays considered desirable and necessary for companies competing in today’s uncertain, complex and ever-developing environment. This phenomenon has turned HRIS into a major strategic means, capable of providing information about the actual capacity of the firm, its potential, and the potential of its competitors. This research paper aims to provide an in-depth analysis of HRIS usage as a tool for assisting in recruitment decisions. This was carried out in accordance with the empirical findings of a quantitative research on selection and recruitment processes in Spanish firms. This paper reports and evaluates the major results of this current study and discusses its theoretical and practical implications with a view to increasing the effectiveness of HRIS usage for its recruitment processes.

Applications of Geographical Information System in E-Government

2011 ◽  
pp. 80-86
Author(s):  
Y. Yongling
Keyword(s):  
Information System ◽  
Spatial Analysis ◽  
Geographical Information System ◽  
Real World ◽  
Spatial Data ◽  
Geographical Information ◽  
The Real ◽  
Definition Of ◽  
At Will

Geographical information system (GIS) is one kind of information system that handles spatial data. It is difficult to give one definitive definition about GIS (Heywood, Cornelius, & Carver, 2002; Maguire, Goodchild, & Rhind, 2001). This variety of definitions can be explained by the fact that any definition of GIS will depend on who is giving it, and their background and viewpoint (Pinkles, 2002). The complete definition of GIS is selected here as: “a set of tools for collecting, storing, retrieving at will, transforming, and displaying spatial data from the real world for a particular set of purposes”(Burrough, 1986, p. 6). As an important part of e-government, is that it has functions of cartography, manages spatial data and spatial analysis.

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