Analisis Faktor-Faktor Yang Mempengaruhi Kepuasan Pengunjung Desa Wisata Kebun Bibit Kediri Pada Masa Pandemi Covid 19 KEPUASAN PENGUNJUNG DESA WISATA KEBUN BIBIT KEDIRI PADA MASA PANDEMI COVID 19

2021 ◽  
Vol 7 (3) ◽  
pp. 1067
Author(s):  
Rini Astuti ◽  
Lina Saptaria
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Quality Factor ◽  
Sampling Technique ◽  
Dominant Factor ◽  
Quality Factors ◽  
Literature Study ◽  
Research Activity ◽  
Emotional Factor ◽  
Five Factors

<p>Kebun bibit kediri is one of the tourism destinations that offers a variety of attractive tourist objects for visitors from various regions. This study aims to identify the factors that affect the satisfaction of visitors to kebun bibit kediri. This type of research is descriptive quantitative. The population of this research activity was all visitors to kebun bibit kediri tour during the Covid 19 pandemic. The sampling technique was purposive sampling, namely selecting respondents based on certain criteria. The number of research samples were 80 respondents. Methods of data collection using literature study, interviews, documentation, and questionnaires. The research instrument was measured using a Likert scale. Data analysis techniques using factor analysis. . The results showed that based on the factor analysis that had been carried out, it could be grouped. five factors of concern to the manager, namely 1). service quality factor, 2). Emotional factor, 3). Product quality factors, .4). public facilities factor, 5) price factor. but the dominant factor is the service quality factor. By looking at the existing conditions during the covid  19 conditions, it is hoped that the management will increase the factors that can increase the income of kebun bibit kediri.</p>

The application of hotel strategies based on factor analysis to improve the number of events at The Trans Resort Bali

2021 ◽  
Vol 4 (1) ◽  
pp. 27-34
Author(s):  
I Putu Yana Arya Kusuma ◽  
◽  
I Nyoman Rajin Aryana ◽  
I Gusti Agung Mas Krisna Komala Sari ◽  
◽  
...  
Keyword(s):  
Factor Analysis ◽  
Environmental Factors ◽  
Service Quality ◽  
Data Processing ◽  
Sampling Technique ◽  
Dominant Factor ◽  
Cluster Sampling ◽  
Reliability Test ◽  
Quality Factors ◽  
Factors Affecting

This research was conducted at The Trans Resort Bali, a 5-stars hotel located in Seminyak, Badung, Bali. The purposes of this research was to found out the factors affected the customers’ decision to hold an event, found out the most dominant factor and found out the strategies should be applied to maintain the factors and improve the number of events at The Trans Resort Bali. The sample was 74 respondents using cluster sampling technique. The steps taken in data processing was looking for the results of the validity test and the reliability test of the data, after that factor analysis consist of 6 steps. Based on the results of the research, there were 4 factors affecting the customers’ decision to hold events at The Trans Resort Bali. These factors are facility and environmental factors with a percentage of the variance of 46.193%, service quality factors with a percentage of the variance of 5.928%, information factors with a percentage of the variance of 5.503% and promotion factors with a percentage of the variance of 5.294%. The value of the accuracy of the model is 60% with a residual of 40%. From the 4 factors were found the most dominant factor which is facilities and environment factors consist of 4 variables, namely (1) Ballroom & Boardroom that is luxurious and spacious, (2) attractive and luxurious venue design, (3) strategic hotel location and (4) complete meeting and event facilities.

scholarly journals FAKTOR-FAKTOR YANG MENENTUKAN KEPUASAN PELANGGAN SEPEDA MOTOR MATIC HONDA DI KOTA DENPASAR

2015 ◽  
Vol 4 (1) ◽  
pp. 1 ◽  
Author(s):  
NI KADEK LESTARI PUTRI ◽  
NI MADE ASIH ◽  
DESAK PUTU EKA NILAKUSMAWATI
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Marketing Strategy ◽  
Data Sources ◽  
Dominant Factor ◽  
Service Reliability ◽  
Emotional Factor ◽  
Eigen Value ◽  
Variance Explained

This study aimed to elaborate the dominant factor affecting consumer’s loyalties regarding Honda motor matic and to determine effective marketing strategy for this product.  This study conducted at Denpasar where 150 respondents randomly chosen as the data sources.  From factor analysis, we found emotional factor is the most dominant factor for consumer’s loyalties with eigen value as much as 3,365 and variance explained by this factor is 48,08 percent.  Meanwhile, to determine effective marketing strategy, we found the product’s quality dominated by its design; service quality dominated by service reliability, emotional factor dominated by the product’s esthetic, each of these has communalities as much as 56,38 percent; 72,33 percent, and 65,20 percent respectively.

scholarly journals Factors Affecting Decisions To Choose Application Based Transportation

2020 ◽  
Vol 20 (2) ◽  
pp. 140
Author(s):  
Nur Elfi Husda ◽  
Nuramaliafitrah .
Keyword(s):  
Service Quality ◽  
Sampling Technique ◽  
Population Data ◽  
Dominant Factor ◽  
Quality Factors ◽  
Transportation Services ◽  
Factors Affecting ◽  
Taxi Service ◽  
Point To Point ◽  
Service Application

The existence of service application for ojek and call taxi is a solution for people who have difficulty using public transport due to its accessibility and point to point pick up service. This study aims to determine the factors that influence customer decisions in using application-based “Motorbike Taxi” like Go-Jek. This research was conducted on the Putera Batam University’s students that have used Go-Jek application, with a sample size of 100 students as its respondents. The sampling technique used is incidental sampling method and is estimated to represent the population. Data analysis method used in this research is descriptively quantitative analysis of the factors that influence students in using the services of Go-Jek. The results showed that service quality factors that influence students’ decisions to choose transportation services based on “Motorbike Taxi” service orders consist of 6 factors: service, completeness of driving, security, trust, responsiveness and reliability, where the most dominant factor is service factor. Keywords: Application-based transportation, service quality, customer decisions

scholarly journals ANALISIS FAKTOR PERSEPSI AKADEMISI TERHADAP PENGGUNAAN BUSANA ADAT DI LINGKUNGAN SEKOLAH

2021 ◽  
Vol 10 (3) ◽  
pp. 179
Author(s):  
LUH PUTU IDA HARINI ◽  
KARTIKA SARI ◽  
MADE SUSILAWATI
Keyword(s):  
Factor Analysis ◽  
High Schools ◽  
School Environment ◽  
Sampling Technique ◽  
Dominant Factor ◽  
Analysis Method ◽  
Spiritual Values ◽  
Fashion Products ◽  
Five Factors ◽  
The Aesthetic

Traditional Balinese clothing is a typical Balinese clothing that is characterized by Balinese customs used as a form of cultural protection that reflects the nature of politeness, shade, peace, and pride for the wearer. The Governor of Bali in the Regulation of the Governor of Bali Number 79 of 2018, concerning the Day for the Use of Balinese Traditional Clothing states that one of the objectives of using Balinese traditional clothing is to maintain and maintain the preservation of Balinese Traditional Clothing in order to strengthen identity, character and character, to recognize the values the aesthetic, ethical, moral, and spiritual values ??contained in Balinese culture and encourage increased use of local Balinese fashion products and industries. The purpose of this study was to determine the factors that influence academic perceptions of the use of traditional clothing in the school environment. This research was conducted in high schools in Denpasar, using the factor analysis method. The sample in this study were 181 respondents. The sampling technique used was purposive sampling. The results showed that the factors that influenced students' perceptions of the use of traditional clothing in the school environment were comfort in traditional clothing, knowledge of the rules of traditional dress, knowledge of traditional clothing, ethics of Balinese traditional dress and tourists and Balinese traditional clothing. These five factors can explain the diversity of students 'perceptions of 58.742 percent, with the dominant factor affecting students' perceptions of the use of traditional clothing in the school environment is comfort in traditional dress.

scholarly journals FAKTOR-FAKTOR YANG MENENUTUKAN KONSUMEN DALAM MEMILIH CAFE CELEBES WALET 88 DI KOTA PALU

2020 ◽  
Vol 6 (1) ◽  
pp. 1-9
Author(s):  
Clara Oktaviani ◽  
Maskuri Sutomo ◽  
Farid Farid
Keyword(s):  
Factor Analysis ◽  
Data Analysis ◽  
Sampling Technique ◽  
Analysis Method ◽  
Data Analysis Method ◽  
Five Factors

The purpose of this study is to find out what factors determine consumers in choosing the 88 Celebes Walet  cafe  in  Palu  City.  Types  of  Explorative research,  namely research  carried  out  because  this study tries to explore information or problems that are relatively new. In this study researchers used a sample  of  72  respondents.  The  sampling  technique  used  in  this study  was  accidental  sampling.  The data  analysis  method used  in  this study  uses  factor  analysis.  The  results  of  this  study  indicate  that there are 5 (five) factors that determine consumers in choosing the 88 Celebes Walet cafe in Palu City. The five factors are factor 1, factor 2, factor 3, factor 4 and factor 5 which is the result of 18 variables analyzed.Tujuan  dari  penelitian  ini  yaitu  untuk  mengetahui  faktor-faktor  apa saja  yang  menentukan konsumen  dalam  memilih  cafe  Celebes Walet  88  di  Kota  Palu.  Jenis  penelitian Exploratif, yaitu penelitian yang dilakukan dikarenakan penelitian ini mencoba menggali informasi atau permasalahan yang relatif masih baru. Penelitian ini peneliti menggunakan sampel sebanyak 72 responden. Teknik penarikan sampel  yang  digunakan  dalam  penelitian  ini  adalah accidental  sampling. Metode  analisis data  yang  digunakan  dalam  penelitian  ini menggunakan  analisis  faktor.Hasil  penelitian  ini menunjukan bahwa terdapat 5 (lima) faktor yang menentukan konsumen dalam memilih cafe Celebes Walet 88 di Kota Palu. Kelima faktor tersebut adalah faktor 1, faktor 2, faktor 3, faktor 4 serta faktor 5 yang merupakan hasil dari 18 variabel yang dianalisis.

scholarly journals FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN WISATAWAN MENGGUNAKAN TRANSPORTASI BERBASIS APLIKASI DI PT. GOJEK INDONESIA

Jurnal IPTA ◽  
2016 ◽  
Vol 4 (2) ◽  
pp. 64
Author(s):  
Nora Ronia Pangaribuan ◽  
Ni Made Sofia Wijaya ◽  
Ni Putu Eka Mahadewi
Keyword(s):  
Price Competition ◽  
Low Cost ◽  
Sampling Technique ◽  
Dominant Factor ◽  
Literature Study ◽  
Cultural Economic ◽  
Application Data ◽  
Essential Contribution ◽  
Economic Price ◽  
Perception Of Security

Nowadays, internet is an essential contribution to tourism development. The internet offers the potential to make the information and booking facilities. It also provides a tool a communication between tourism suppliers, intermediaries, as well as end-consumers. Gojek is one of transport based application that is currently used by tourists to take advantage of low cost offered. The purpose of this research is to determine the affecting and dominant factor in affecting tourist's decision to use GoJek application. Data were collected through questionnaires, interviews, literature study and documentation. Sample of this research used purposive sampling technique with number of sampling are 100 respondents, focused on tourists who have been using the GoJek application. This research used six factors which consist of seventeen indicators. The results of factors analyzed affecting interpreted as external factors, psychological, internal, motivation and labor saving. The most dominant factor is external consists by a variable reference, cultural, economic, price competition, perception of security and internet trusted. Factors which eliminated in this research is use every time because tourists not necessarily used GoJek application at any time for order transportation while holiday in Bali.

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Hotel Timor Megah Kota SoE, TTS)

2020 ◽  
Vol 10 (3) ◽  
pp. 375-393
Author(s):  
Donar W Selan ◽  
Juita L D Bessie
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Total Sample ◽  
Coefficient Of Determination ◽  
Quality Of Services ◽  
Literature Study ◽  
Independent Variable ◽  
Mathematical Equations

More and more manufacturers are involved in meeting the needs and desires of customers, causing each company to set orientation to customer satisfaction as the main goal. There is a tendency that customer satisfaction or dissatisfaction can be influenced by the quality of services provided by the company. This research was conducted at the Timor Megah Hotel Kota SoE, TTS Regency. The purpose of this study is to determine the effect of service quality that can be measured by several dimensions, including: tangibles, responsiveness, reliability, assurance, and empathy on customer satisfaction Timor Megah Hotel. The independent variable (X) of this study is the dimension of service quality consisting of tangibles (X1), responsiveness (X2), reliability (X3), assurance (X4), and empathy (X5). While the dependent variable (Y) of this study is customer satisfaction. The sampling technique used is the Accidental Sampling technique, with a total sample of 99 people with the criteria of having stayed more than twice and staying period for 4 years (2015-2018). Data collection techniques used were interviews, questionnaires and literature study. After the data is collected, the data is then analyzed using descriptive techniques and multiple linear regression. From the analysis it is known that tangibles, responsiveness, reliability, assurance and empathy simultaneously and partially have a significant effect on customer satisfaction. From the results of the analysis can also be made mathematical equations: Y = 3,568 + 0,150X1 + 0,245X2 + 0,209X3 + 0,192X4 + 0,362X5. The coefficient of determination obtained shows that 87.2% of the level of customer satisfaction is influenced by tangibles, responsiveness, reliability, assurance and empathy.   Keywords: Tangibles, Responsiveness, Reliability, Assurance, Empathy and Customer Satisfaction.

scholarly journals Validation of the 20-Item Cultural Intelligence Scale in Indian within Country Migrated Students

2016 ◽  
Vol 3 (2) ◽  
Author(s):  
Khan Abraruzzaman Khan ◽  
B. Hasan
Keyword(s):  
Factor Analysis ◽  
Acculturative Stress ◽  
Cultural Intelligence ◽  
Engineering Students ◽  
Discriminant Validity ◽  
Factor Model ◽  
Research Work ◽  
Sampling Technique ◽  
Intelligence Scale ◽  
Five Factors

The objective of the present piece of work was to validation of 20 item cultural intelligence scale (CIS-20) in India within country migrated students. Following the incidental cum random sampling technique 200 North Indian engineering students within the age range of 18 to 24 years were drawn from different colleges of Warangal districts, Telangana, India to serve as participants in the present research work. The item analysis was done by corrected item-total correlation. The confirmatory factor analysis (CFA) was employed to confirm explored factors. Moreover, reliability, convergent, discriminant and concurrent validities were also examined. Conformity factor analysis (CFA) confirmed the four factor model of CIS-20. The findings indicated that CIS-20 has sufficient convergent and discriminant validity. The composite reliability was more than .700 for each of the five factors. All five factors of the CIS-20 are significantly associated with criterion measure viz. acculturative stress. It is concluded that there is sufficient empirical and statistical evidence of internal consistency and construct validity of CIS-20. The theoretical and practical issues have been discussed.

scholarly journals Exploring the Factors affecting service quality of Zain Mobile subscribers in Albaha, Saudi Arabia

2019 ◽  
Vol 8 (11) ◽  
pp. 2400-2405 ◽  
Keyword(s):  
Saudi Arabia ◽  
Service Quality ◽  
Sampling Technique ◽  
Sem Analysis ◽  
Structural Equations ◽  
Primary Data ◽  
Physical Aspect ◽  
Quality Factors ◽  
Retail Service ◽  
The Impact

This study examines different service quality factors that may influence customer satisfaction towards Zain Company in Saudi Arabia. Moreover, this research tries to know the impact of these elements on SQ. Retail Service Quality Scale (RSQS) was used to collect primary data. The sample was collected by implying quota sampling technique. A sample of 970 questionnaires were filled by the Zain mobile subscribers’ in Albaha region. Out of all the received questionnaires, 891 completely filled questionnaires were finally included for the study. AMOS software was used to investigate the data using Structural Equations Modelling (SEM) analysis. It was found that three factors significantly impact SQ. these factors firstly Physical Aspect, then Problem solving and lastly Policy. Whereas two factors namely Reliability and second Personal interactions were found to be highly insignificant factor. This nonconformity of results occurred may be because of the social limitations in Saudi Arabia. Therefore there is a necessity to further examine as to why subscribers in Albaha region are less concerned in socialising and communicate with the retailer.

scholarly journals Analisis Faktor Penentu Kualiti Pengurusan Zakat: Kajian Terhadap Lembaga Zakat Selangor (Lzs) di Sepang

2018 ◽  
Vol 11 (1) ◽  
pp. 27-44
Author(s):  
Maryam Abd Rashid ◽  
Hairunnizam Wahid ◽  
Sanep Ahmad
Keyword(s):  
Factor Analysis ◽  
Logistic Regression ◽  
Quality Of Service ◽  
Regression Analysis ◽  
Service Quality ◽  
Logistic Regression Analysis ◽  
Factors Affecting ◽  
Five Factors ◽  
Significant Factors

Abstract Service quality is an important element in assessing the ability of institutions to meet its goals. The objective of this paper is to examine the factors that probably affect the quality of service for zakat institution, especially in Sepang using the SERVQUAL model which has five factors; reliability, react, assurance, empathy and tangible. A total of 103 respondents from Muslim entrepreneurs have participated in this study. This study uses several approaches, including exploratory factor analysis (EFA) and logistic regression analysis. Findings indicate that empathy and tangible are significant factors affecting the quality of service LZS in model studied. Several implications have been discussed in this study. Keywords : LZS’s service quality, Muslim entrepreneurs, SERVQUAL Abstrak Kualiti perkhidmatan adalah satu elemen penting dalam menilai keupayaan institusi untuk memenuhi matlamatnya. Objektif kertas ini adalah untuk melihat faktor yang dijangka mempengaruhi kualiti perkhidmatan institusi zakat khususnya di daerah Sepang dengan menggunakan model SERVQUAL yang mempunyai lima faktor iaitu kebolehpercayaan, bertindak balas, jaminan, empati dan kewujudan. Sejumlah 103 responden yang terdiri daripada usahawan muslim telah mengambil bahagian dalam kajian ini.  Kajian ini menggunakan beberapa ujian termasuklah analisis tinjauan faktor (EFA) dan analisis regresi logistik. Dapatan kajian menunjukkan faktor empati dan kewujudan adalah signifikan dan mempengaruhi kualiti perkhidmatan LZS dalam model yang dikaji. Beberapa implikasi kajian turut dibincangkan dalam kajian ini. Kata kunci : kualiti perkhidmatan LZS, usahawan muslim, SERVQUAL

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