The application of hotel strategies based on factor analysis to improve the number of events at The Trans Resort Bali

2021 ◽  
Vol 4 (1) ◽  
pp. 27-34
Author(s):  
I Putu Yana Arya Kusuma ◽  
◽  
I Nyoman Rajin Aryana ◽  
I Gusti Agung Mas Krisna Komala Sari ◽  
◽  
...  
Keyword(s):  
Factor Analysis ◽  
Environmental Factors ◽  
Service Quality ◽  
Data Processing ◽  
Sampling Technique ◽  
Dominant Factor ◽  
Cluster Sampling ◽  
Reliability Test ◽  
Quality Factors ◽  
Factors Affecting

This research was conducted at The Trans Resort Bali, a 5-stars hotel located in Seminyak, Badung, Bali. The purposes of this research was to found out the factors affected the customers’ decision to hold an event, found out the most dominant factor and found out the strategies should be applied to maintain the factors and improve the number of events at The Trans Resort Bali. The sample was 74 respondents using cluster sampling technique. The steps taken in data processing was looking for the results of the validity test and the reliability test of the data, after that factor analysis consist of 6 steps. Based on the results of the research, there were 4 factors affecting the customers’ decision to hold events at The Trans Resort Bali. These factors are facility and environmental factors with a percentage of the variance of 46.193%, service quality factors with a percentage of the variance of 5.928%, information factors with a percentage of the variance of 5.503% and promotion factors with a percentage of the variance of 5.294%. The value of the accuracy of the model is 60% with a residual of 40%. From the 4 factors were found the most dominant factor which is facilities and environment factors consist of 4 variables, namely (1) Ballroom & Boardroom that is luxurious and spacious, (2) attractive and luxurious venue design, (3) strategic hotel location and (4) complete meeting and event facilities.

Analisis Faktor-Faktor Yang Mempengaruhi Kepuasan Pengunjung Desa Wisata Kebun Bibit Kediri Pada Masa Pandemi Covid 19 KEPUASAN PENGUNJUNG DESA WISATA KEBUN BIBIT KEDIRI PADA MASA PANDEMI COVID 19

2021 ◽  
Vol 7 (3) ◽  
pp. 1067
Author(s):  
Rini Astuti ◽  
Lina Saptaria
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Quality Factor ◽  
Sampling Technique ◽  
Dominant Factor ◽  
Quality Factors ◽  
Literature Study ◽  
Research Activity ◽  
Emotional Factor ◽  
Five Factors

<p>Kebun bibit kediri is one of the tourism destinations that offers a variety of attractive tourist objects for visitors from various regions. This study aims to identify the factors that affect the satisfaction of visitors to kebun bibit kediri. This type of research is descriptive quantitative. The population of this research activity was all visitors to kebun bibit kediri tour during the Covid 19 pandemic. The sampling technique was purposive sampling, namely selecting respondents based on certain criteria. The number of research samples were 80 respondents. Methods of data collection using literature study, interviews, documentation, and questionnaires. The research instrument was measured using a Likert scale. Data analysis techniques using factor analysis. . The results showed that based on the factor analysis that had been carried out, it could be grouped. five factors of concern to the manager, namely 1). service quality factor, 2). Emotional factor, 3). Product quality factors, .4). public facilities factor, 5) price factor. but the dominant factor is the service quality factor. By looking at the existing conditions during the covid  19 conditions, it is hoped that the management will increase the factors that can increase the income of kebun bibit kediri.</p>

scholarly journals Factors Affecting Decisions To Choose Application Based Transportation

2020 ◽  
Vol 20 (2) ◽  
pp. 140
Author(s):  
Nur Elfi Husda ◽  
Nuramaliafitrah .
Keyword(s):  
Service Quality ◽  
Sampling Technique ◽  
Population Data ◽  
Dominant Factor ◽  
Quality Factors ◽  
Transportation Services ◽  
Factors Affecting ◽  
Taxi Service ◽  
Point To Point ◽  
Service Application

The existence of service application for ojek and call taxi is a solution for people who have difficulty using public transport due to its accessibility and point to point pick up service. This study aims to determine the factors that influence customer decisions in using application-based “Motorbike Taxi” like Go-Jek. This research was conducted on the Putera Batam University’s students that have used Go-Jek application, with a sample size of 100 students as its respondents. The sampling technique used is incidental sampling method and is estimated to represent the population. Data analysis method used in this research is descriptively quantitative analysis of the factors that influence students in using the services of Go-Jek. The results showed that service quality factors that influence students’ decisions to choose transportation services based on “Motorbike Taxi” service orders consist of 6 factors: service, completeness of driving, security, trust, responsiveness and reliability, where the most dominant factor is service factor. Keywords: Application-based transportation, service quality, customer decisions

scholarly journals The Environmental Factors Affecting Transfer of Training: Tehran Municipality Employees

2017 ◽  
Vol 7 (3) ◽  
pp. 133
Author(s):  
Mojgan Abdollahi ◽  
Somayeh Daneshmandi
Keyword(s):  
Factor Analysis ◽  
Environmental Factors ◽  
Random Sampling ◽  
Transfer Of Training ◽  
Quantitative Method ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Factors Affecting ◽  
Service Training ◽  
Training Courses

The present study explored the effect of environmental factors on transfer of training from training courses to the workplace. The study is a quantitative method. The population contained all of the employees participated in the training courses of the population consisted of all Employees who participated in in-service training courses in Tehran Municipality in 2015 (N= 385). The sample included 193 persons selected by simple random sampling technique. The tools used for data collection were questionnaire. The data gathered was analyzed using t-test and exploratory factor analysis. The results showed that the most important factor influencing transfer of training was Opportunity to use capabilities.

Structural Model of Service Quality Factors Affecting Loyalty Sustainability

2020 ◽  
Vol 11 (2) ◽  
Author(s):  
Eman Al-erqi ◽  
◽  
Mohd Lizam Mohd Diah ◽  
Najmaddin Abo Mosali ◽  
◽  
...  
Keyword(s):  
International Students ◽  
Service Quality ◽  
Goodness Of Fit ◽  
Structural Model ◽  
Quality Factors ◽  
Factors Affecting ◽  
Measurement Models ◽  
Confirmatory Factor ◽  
The University ◽  
The Impact

This study seeks to address the impact of service quality affecting international student's satisfaction towards loyalty tothe Universiti Tun Hussein Onn Malaysia(UTHM). The aim of thestudy is to develop relationship between service quality factor and loyalty to the university from the international students’ perspectives. The study adopted quantitative approach where data was collected through questionnaire survey and analysed statistically. A total of 246 responses were received and found to be valid. The model was developed and analysed using AMOS-SEM software. Confirmatory factor analysis (CFA) function of the software was to assessed the measurement models and found that all the models achieved goodness of fit. Then path analysis function was used to assessed structural model and found that service qualityfactors have a significant effect on the students’ satisfaction and thus affecting the loyaltyto the university. Hopefully the outcome form this study will benefit the university in providing services especially to the international students.

scholarly journals Statistical analysis of factors affecting the service quality of Jetstar Pacific Airlines

2015 ◽  
Vol 18 (2) ◽  
pp. 67-75
Author(s):  
Nhan Huu Huynh ◽  
Dung Anh To
Keyword(s):  
Factor Analysis ◽  
Statistical Analysis ◽  
Service Quality ◽  
External Environment ◽  
Technical Quality ◽  
Quality Model ◽  
Factors Affecting ◽  
Functional Quality ◽  
The Relationship

The aim of this paper is to study the effects of service quality in Jetstar Pacific Airlines towards customer’s satisfaction under the perspective of Servqual and Gronroos service quality model and the relationship between functional quality, technical quality, internal and external environment influences mediated by Jetstar Pacific Airlines images and service quality using the main statistical methods such as factor analysis and multiple linear regression.

scholarly journals Influence of environmental factors and its associated health risks of noise pollution in Owerri Metropolis, Imo State, Nigeria

2021 ◽  
Vol 8 (1) ◽  
pp. 001-010
Author(s):  
Mbaegbu Nnamdi O ◽  
Oparaocha Evangeline T ◽  
Ede Alison O ◽  
Zubair Abdulkarim I ◽  
Odupute Colman N ◽  
...  
Keyword(s):  
Environmental Factors ◽  
Health Risks ◽  
Noise Level ◽  
Sampling Technique ◽  
Noise Pollution ◽  
Cluster Sampling ◽  
Noise Generation ◽  
Residential Areas ◽  
Cross Sectional ◽  
Descriptive Research

Noise pollution contributes to environmental degradation and poses a threat to human and terrestrial lives. Noise pollution can be regarded as environmental noise and the propagation of noise may develop a harmful impact on the activity of human or animal life. This study was conducted to determine the influence of environmental factors and its associated health risks of noise pollution in Owerri Metropolis, Nigeria. The study employed a cross sectional descriptive research design. Measurement of noise levels was carried out at 24 different locations. The sampling technique used in this study was a cluster sampling technique. The average reading for each location and each ward were calculated. Also, 900 respondents comprising adults who live and/or operate in the areas were interviewed on the health risks associated with noise, using structured and standardized questionnaire. The results obtained showed that the computed average noise level at the 24 different locations ranged from 79.4 – 95.8dB, and all of which were significantly (P<0.05) above the acceptable standard ranges of <80dB, thereby rating the noise level not acceptable because they can be capable of causing discomfort and pains in man. Influence of environmental factors on noise pollution; 29(3.2%) reported heavy vehicular traffic plying residential areas contributed to noise generation, 33(3.7%) said indiscriminate blowing of siren. Perceived health risks were reported as 47(5.2%) disturbs sleep, 24(2.7%) causes annoyance, 41(4.61%) causes headache and 21(2.3%) interference with conversation. In conclusion, environmental factors, poor education and lack of enforcement of the laws influence noise generation and there is need to check the level of noise pollution in Owerri Metropolis.

Measuring Relative Effectiveness of Service Quality Factors Affecting Quality of Higher Education in India

2021 ◽  
Vol 11 (2) ◽  
pp. 30-46
Author(s):  
Anshuman Kaler
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Dominant Role ◽  
Relative Effectiveness ◽  
Program Quality ◽  
Quality Factors ◽  
Factors Affecting ◽  
Input Quality ◽  
Quality Of Higher Education

The existing competitive environment in the education sector in India has forced higher education institutes to adopt ‘students as a customer' approach in educational delivery. The extant literature supports seven dimensions of service quality namely input quality, curriculum, academic facilities, industry interaction, interaction quality, support facilities, and nonacademic processes. The objective of the study was to measure the relative effectiveness of service quality factors as perceived by the Indian students. Focus group interviews were conducted with a group of technical and management students. Stratified judgmental sampling was used for the data collection. In the current study, it was observed that the factor of program quality plays a more dominant role than the factor of quality of life in determining the service quality in institutes of higher education. It is further observed that in the sub-dimension of program quality, the factor of curriculum and academic facilities are relatively more dominant than the factor of input quality.

scholarly journals FAKTOR-FAKTOR YANG MENENTUKAN KEPUASAN PELANGGAN SEPEDA MOTOR MATIC HONDA DI KOTA DENPASAR

2015 ◽  
Vol 4 (1) ◽  
pp. 1 ◽  
Author(s):  
NI KADEK LESTARI PUTRI ◽  
NI MADE ASIH ◽  
DESAK PUTU EKA NILAKUSMAWATI
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Marketing Strategy ◽  
Data Sources ◽  
Dominant Factor ◽  
Service Reliability ◽  
Emotional Factor ◽  
Eigen Value ◽  
Variance Explained

This study aimed to elaborate the dominant factor affecting consumer’s loyalties regarding Honda motor matic and to determine effective marketing strategy for this product.  This study conducted at Denpasar where 150 respondents randomly chosen as the data sources.  From factor analysis, we found emotional factor is the most dominant factor for consumer’s loyalties with eigen value as much as 3,365 and variance explained by this factor is 48,08 percent.  Meanwhile, to determine effective marketing strategy, we found the product’s quality dominated by its design; service quality dominated by service reliability, emotional factor dominated by the product’s esthetic, each of these has communalities as much as 56,38 percent; 72,33 percent, and 65,20 percent respectively.

scholarly journals Environmental dimensions and features affecting organizational entrepreneurship development in Iranian public hospitals

2012 ◽  
Vol 2 (1) ◽  
pp. 88
Author(s):  
Amir Ashkan Nasiripour ◽  
Pouran Raeissi ◽  
Hossein Hosseini-Fahraji
Keyword(s):  
Environmental Factors ◽  
External Environment ◽  
Sampling Technique ◽  
Bachelor's Degree ◽  
Public Hospitals ◽  
Self Report ◽  
P Value ◽  
Confirmatory Factor Analyses ◽  
Factors Affecting ◽  
Entrepreneurial Action

One of the important issue regarding the study of change in the organizations is "organization's environment"; the territory in which an organization form and change during its life cycle. Among other factors, environmental dimensions and features are the important indices being used to estimate and understand the environment surrounding an organization. The main purpose of the present study was to identify the effective environmental factors (dimensions and features) on the organizational entrepreneurship in the Iranian Public hospitals. The sample contained 500 operating managers, supervisors, head nurses, nurses and head officers various affairs offices in hospitals such as affirmative action office and so on. A stratified random sampling technique was utilized to select the sample. The criteria for selection of the subjects were having at least a bachelor’s degree, and three years of working experience. The data was collected via a self-report questionnaire. The exploratory and confirmatory factor analyses were used to identify the environmental factors affecting organizational entrepreneurship's development in the Iranian public hospitals. The amount of KMO of environmental features was 83%, with p-value less than 0.05. The extracted factors explained 89 percent of the variance of environmental factors affecting organizational entrepreneurship's development in the Iranian public hospitals. The amounts of CFI, NFI, RFI and IFI for the fitted model were all above 0.99, GFI was 0.99, and RMSEA was 0.05 which all verified impact of environmental factor effect on the organizational entrepreneurship. The dimensions such as dynamism, complexity, munificence, struggle and their features in were observed in the external environment of Iran public hospitals, and they had direct and significant effect on organizational entrepreneurship. Therefore, the existing circumstances in the external environment of the stated hospital are ready for persuading, and generating motivation in employees and also leading hospital toward entrepreneurial action to encounter the existing challenges. 

scholarly journals Factors Affecting Individual Taxpayers on the Individual Taxpayers’ Annual Tax Return Reporting with Tax Sanctions as Moderating Variables at Pratama Medan Barat Tax Office

2021 ◽  
Vol 8 (12) ◽  
pp. 557-568
Author(s):  
Neni Wahyuni ◽  
Idhar Yahya ◽  
Sirojuzilam .
Keyword(s):  
Service Quality ◽  
Sampling Technique ◽  
Analysis Tool ◽  
Factors Affecting ◽  
Moderating Variables ◽  
Study Results ◽  
Tax Returns ◽  
Data Analysis Tool ◽  
The Individual

This study aims to empirically prove the effect of taxation knowledge, tax supervision, tax socialization, taxpayer awareness, and quality of tax services on individual taxpayers' annual tax return reporting with tax sanctions as a moderating variable. Respondents in this study were 100 individual taxpayers registered at Pratama West Medan. The sampling technique in this research is using the purposive sampling technique. The data used are primary. The data analysis tool used is SEM-PLS. The study results indicate that tax knowledge and tax service quality significantly affect reporting individual taxpayers' annual tax returns at the Pratama Medan Barat Tax Office. Tax sanctions are able to moderate the effect of taxation socialization on the reporting of the annual tax return of individual taxpayers at the Pratama Medan Barat Tax Office. However, it cannot moderate the effect of tax knowledge, tax supervision, taxpayer awareness and quality of tax services on the reporting of individual taxpayers' annual tax returns at the Pratama Medan Barat Tax Office. Keywords: tax knowledge, tax control, tax socialization, tax awareness, tax service quality, tax sanction, individual taxpayers' annual tax return reporting.

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