scholarly journals ESTABLISH A CUSTOMER PROPERTY SERVICE STRATEGY FRAMEWORK

2021 ◽  
Vol 25 (3) ◽  
pp. 204-2015
Author(s):  
Hsu-Ming Shen ◽  
Kung-Jen Tu ◽  
Ting-Yi Chiang
Keyword(s):  
Service Providers ◽  
Service Differentiation ◽  
Property Management ◽  
Management Service ◽  
Analytic Hierarchy ◽  
Services Sector ◽  
Service Companies ◽  
Fuzzy Delphi ◽  
Key Factor ◽  
Management Services

The property management services sector in China is developing rapidly, contributing significantly to employment and income. We have made recommendations for service differentiation and low costs so that even with limited resources, property management services can distribute their services effectively, reduce unnecessary costs, and implement an optimal plan. This study helps property management service providers understand the needs and expectations of customers because it is a key factor contributing to the success of the business. Based on the consumer and service quality (SERVQUAL) theories, this study applies the fuzzy Delphi method (FDM) and the analytic hierarchy process (AHP) method to construct a quality evaluation scale for property management service companies and determine key property management service items that are valued most by customers and operators in this sector. The results show that it is feasible to determine accurately factors that are used to quantify the competitiveness of the existing market and identify improvements to ensure a win–win situation for both customers and companies in this sector.

FRAMEWORK OF STRATIFIED RESIDENTIAL PROPERTY MANAGEMENT SERVICES

2015 ◽  
Vol 75 (10) ◽  
Author(s):  
Mustafa Omar ◽  
Hishamuddin Mohd. Ali ◽  
Norhaya Kamaruddin ◽  
Maizan Baba ◽  
Maimunah Sapri ◽  
...  
Keyword(s):  
Service Delivery ◽  
Group Discussion ◽  
Residential Property ◽  
Property Management ◽  
Management Service ◽  
Research Findings ◽  
The Subject ◽  
Intensive Reading ◽  
Framework Development ◽  
Management Services

This study focuses on the development of stratified residential property management services framework by identifying and investigating the management services and their major attributes in providing a well-structured framework of property management service delivery. The methodology towards this study involves the intensive reading and review of various literatures on the subject title and a group discussion. A panel of experts drawn from industry provides advice and evaluates the identified services and attributes and framework development. Based on literature review and focus group discussion, a theoretical framework was developed. The framework was underpinned by eleven core activities and their major attributes that emerged from the research findings. These core activities and attributes have been identified both nationally and internationally as being crucial to the effective stratified residential property management service delivery.

scholarly journals Structural transformation and productivity in Latin America

2015 ◽  
Vol 15 (2) ◽  
Author(s):  
Pedro Cavalcanti Ferreira ◽  
Leonardo Fonseca da Silva
Keyword(s):  
Latin America ◽  
Structural Transformation ◽  
Productivity Growth ◽  
Equilibrium Model ◽  
Poor Performance ◽  
Services Sector ◽  
The Poor ◽  
Agriculture Industry ◽  
Key Factor ◽  
Modern Services

AbstractThis article examines the effects of sectorial shifts and structural transformation on the recent productivity path of Latin America. We use a four-sector (agriculture, industry, modern services and traditional services) general equilibrium model calibrated to the main economies in the region. The model very closely replicates labor reallocations across sectors and the growth of aggregate labor productivity from 1950 to 2005. Structural transformation explains a sizeable portion of the region’s convergence in the first decades. In most cases, the poor performance of the traditional services sector is the main cause of the slowdown in productivity growth observed in the region after the mid-1970s and is a key factor in explaining the divergence during this period.

scholarly journals A Model for Urban Environment and Resource Planning Based on Green GDP Accounting System

2013 ◽  
Vol 2013 ◽  
pp. 1-10 ◽  
Author(s):  
Linyu Xu ◽  
Bing Yu ◽  
Wencong Yue ◽  
Xiaodong Xie
Keyword(s):  
Urban Environment ◽  
Energy Use ◽  
Resource Planning ◽  
Planning Problem ◽  
Accounting System ◽  
Analytic Hierarchy ◽  
Urban Economic Development ◽  
Long Run ◽  
Green Gdp ◽  
Key Factor

The urban environment and resources are currently on course that is unsustainable in the long run due to excessive human pursuit of economic goals. Thus, it is very important to develop a model to analyse the relationship between urban economic development and environmental resource protection during the process of rapid urbanisation. This paper proposed a model to identify the key factors in urban environment and resource regulation based on a green GDP accounting system, which consisted of four parts: economy, society, resource, and environment. In this model, the analytic hierarchy process (AHP) method and a modified Pearl curve model were combined to allow for dynamic evaluation, with higher green GDP value as the planning target. The model was applied to the environmental and resource planning problem of Wuyishan City, and the results showed that energy use was a key factor that influenced the urban environment and resource development. Biodiversity and air quality were the most sensitive factors that influenced the value of green GDP in the city. According to the analysis, the urban environment and resource planning could be improved for promoting sustainable development in Wuyishan City.

On the Property Management Services Ordinance of Hong Kong: concerns and implications

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Philip Wong ◽  
Joseph Lai
Keyword(s):  
Hong Kong ◽  
Common Law ◽  
Self Regulation ◽  
Policy Formulation ◽  
Property Management ◽  
Content Type ◽  
Freedom Of Contract ◽  
The United Kingdom ◽  
Potential Problems ◽  
Management Services

PurposeThis paper aims to examine the concerns and implications of the recently enacted Property Management Services Ordinance (Cap. 626) (PMSO) of Hong Kong.Design/methodology/approachA review was undertaken to identify the characteristics of the property management-related legislation of common law jurisdictions similar to Hong Kong, which include Australia, Canada and the United Kingdom. Then, the development of the property management-related ordinances in Hong Kong and the key features of the PMSO were examined. Finally, a case study was conducted to demonstrate the potential problems of the PMSO.FindingsThere are various kinds of legislative controls on property management services in the above common law jurisdictions. The PMSO, which is the first to regulate property management services providers through a licencing system and introduce control on training and professional development, imposes limits on freedom of contract and self-regulation of professionals. Potential problems with the implementation of the PMSO are also revealed.Research limitations/implicationsThis research analyses four common law jurisdictions. Property management services contracts in these jurisdictions are subject to governance by their case laws and market operations.Practical implicationsBy virtue of the new licencing system of the PMSO, property management services contracts in Hong Kong become a new kind of specific contracts.Originality/valueThis paper illustrates the relationship between freedom of contract and public benefit. It contributes knowledge to the area of government policy formulation in property management.

Clinician and healthcare managers’ perspectives on the delivery of secondary and tertiary pediatric weight management services

2021 ◽  
pp. 136749352110521
Author(s):  
Jennifer Cohen ◽  
Shirley Alexander ◽  
Christina Signorelli ◽  
Kathryn Williams ◽  
Kyra A Sim ◽  
...  
Keyword(s):  
Weight Management ◽  
Holistic Approach ◽  
Models Of Care ◽  
Public Hospitals ◽  
High Risk Population ◽  
Management Service ◽  
Structured Interviews ◽  
Optimal Care ◽  
Pediatric Weight Management ◽  
Management Services

Clinician and healthcare managers' (HCMs) views on weight management service delivery are imperative for informing the nature of future services to treat children with obesity. This qualitative study used semi-structured focus groups and one-on-one semi-structured interviews. Participants were 27 clinicians (medical, nursing, or allied health) and nine HCMs (senior executives in the hospital) who worked in six secondary or tertiary pediatric weight management clinics across five public hospitals in New South Wales, Australia. Clinicians reported that using a combination of group and individual sessions improved engagement with families and reduced attrition rates. Clinicians and HCMs recommended integrating clinics into community centers and providing specific programs for sub-groups, such as children from culturally and linguistically diverse communities or children with developmental delay. Many clinicians and HCMs stressed the importance of pediatric weight clinics using a holistic approach to treatment. To improve the likelihood of future funding for pediatric weight management clinics and to optimize models of care, centers must embed research into their practice. Addressing common barriers to current pediatric weight management services and designing future models of care based on key stakeholders’ preferences is critical to achieving optimal care provision for this high-risk population.

Causal Modelling and Analysis Evaluation of Online Reputation Management Using Fuzzy Delphi and DEMATEL

2017 ◽  
Vol 8 (1) ◽  
pp. 27-45 ◽  
Author(s):  
Anil Kumar ◽  
Manoj Kumar Dash
Keyword(s):  
Service Providers ◽  
Causal Modeling ◽  
Customer Relationship ◽  
Reputation Management ◽  
Fuzzy Delphi ◽  
Modeling Analysis ◽  
Factor Data ◽  
Corporate Social ◽  
Online Reputation ◽  
Structured Questionnaire

Online reputation management (ORM) is a significant and proactive tool that can reinforce the credibility of the service provider. Literature existing today on this topic has rarely reported on the causal modeling analysis from an ORM perspective. Therefore, the objective of this paper is to build a factor structure of ORM and to build the inter-relationship map amongst the criteria of each factor. To allow for vague human judgment, a fuzzy concept is employed in a form of Fuzzy Delphi. The DEMATEL technique has been used to develop a Network Relationship Map (NRM) among the criteria of each factor. Data has been gathered through a structured questionnaire conducted with a survey of experts. The study divided the criteria of each factor into cause-effect criteria. Findings of the study show that criteria such as distributed reputation system, trust, online competitive branding, website management, customer relationship, search engine optimization, corporate social responsibility, users' reach, competition/page views, purchase discounted products and cash back or money back fall under the cause group of ORM's factors. The results of this study can not only help service providers to enhance their reputation but can also guide them towards targeting their customers in an online platform.

scholarly journals THE PATH OF IMPROVING CHINESE YOUTH'S PHYSICAL HEALTH FROM THE PERSPECTIVE OF PUBLIC SPORTS SERVICE

2021 ◽  
Vol 27 (spe) ◽  
pp. 91-93
Author(s):  
Yun Li ◽  
Dongqin Huang
Keyword(s):  
Physical Health ◽  
Index System ◽  
Public Management ◽  
Health Management ◽  
Market Mechanism ◽  
Evaluation Index System ◽  
Management Service ◽  
Analytic Hierarchy ◽  
Service Market ◽  
The Government

ABSTRACT Teenagers are the future of our country, and their physical health has a great impact on the economic and social development of our country. In view of this, this study applied questionnaire survey, analytic hierarchy and situation analysis to construct the evaluation index system and hierarchical structure model of youth physical health promotion path, and used empirical analysis to analyze and deal with the key factors in the index system. The results show that the coordinates are (0.648, 0.648, 0.648, 654) located in the first quadrant, which indicates that the external opportunities and internal advantages have a high degree of matching; the effect of youth physical health management under the government mechanism is poor, but youth physical health management under the market mechanism needs to be established. The internal advantages of youth physical health management are relatively large, and the public management service market has great potential, and the market-oriented health construction. It is hoped that this study can provide certain reference for the improvement of Chinese teenagers' physical health.

scholarly journals ISO/IEEE 11073 Treadmill Interoperability Framework and its Test Method: Design and Implementation (Preprint)

2020 ◽  
Author(s):  
Zhi Yong Huang ◽  
Yujie Wang ◽  
Linling Wang
Keyword(s):  
Data Transmission ◽  
Data Exchange ◽  
Service Providers ◽  
Test Method ◽  
Noncommunicable Diseases ◽  
Management Service ◽  
Transmission Scheme ◽  
Compliance Testing ◽  
Health And Fitness ◽  
Ieee 11073

BACKGROUND Regular physical activity is proven to help prevent and treat noncommunicable diseases such as heart disease, stroke, diabetes, and breast and colon cancer. The exercise data generated by health and fitness devices (eg, treadmill, exercise bike) are very important for health management service providers to develop personalized training programs. However, at present, there is little research on a unified interoperability framework in the health and fitness domain, and there are not many solutions; besides, the privatized treadmill data transmission scheme is not conducive to data integration and analysis. OBJECTIVE This article will expand the IEEE 11073-PHD standard protocol family, develop standards for health and fitness device (using treadmill as an example) based on the latest version of the 11073-20601 optimized exchange protocol, and design protocol standards compliance testing process and inspection software, which can automatically detect whether the instantiated object of the treadmill meets the standard. METHODS The study includes the following steps: (1) Map the data transmitted by the treadmill to the 11073-PHD objects; (2) Construct a programming language structure corresponding to the 11073-PHD application protocol data unit (APDU) to complete the coding and decoding part of the test software; and (3) Transmit the instantiated simulated treadmill data to the gateway test software through transmission control protocol for standard compliance testing. RESULTS According to the characteristics of the treadmill, a data exchange framework conforming to 11073-PHD is constructed, and a corresponding testing framework is developed; a treadmill agent simulation is implemented, and the interoperability test is performed. Through the designed testing process, the corresponding testing software was developed to complete the standard compliance testing of the treadmill. CONCLUSIONS The extended research of IEEE 11073-PHD in the field of health and fitness provides a potential new idea for the data transmission framework of sports equipment such as treadmills, which may also provide some help for the development of sports health equipment interoperability standards.

A Novel Use of Digital Technologies for More Effective Multi-Party Well Planning and Execution

2021 ◽  
Author(s):  
Matthew Ray Isbell ◽  
Malini Raman Manocha ◽  
Brian Rodney Mangold ◽  
Moray Lamond Laing ◽  
Scott Boone ◽  
...  
Keyword(s):  
Business Model ◽  
Planning Process ◽  
Data Transfer ◽  
Service Providers ◽  
Digital Technologies ◽  
Management Tool ◽  
Service Companies ◽  
Well Design ◽  
Common Framework ◽  
Ease Of Access

Abstract Operators, service providers, and contractors are improving the well construction system using transformative digital technologies across multiple companies and within levels of disparate organizations. Well plans are managed in a new way with the creation,execution and continuous improvement of processes to materially deliver value from the onset. A typical operator’s well planning process involves developing a well program across multiple internal and external entities in the design and plan stages while various requirements and details are considered and confirmed. As the well gets closer to being drilled, the well plan must also consider the capabilities and technologies supported by the service companies and drilling contractor.This people-based process leads to variability in assumptions and objectives in standardized plans which can result in execution risk and variations in safety, quality, delivery, and cost (SQDC) performance. One major variability source occurs because of the disconnected nature in which people move data between one another in well planning documents and then to field operations. The authors propose a new way to manage this process across organization and discipline boundaries to reduce this variability. This paper details how digital technologies were incorporated into an agile pilot program to create a common framework for the exchange and management of the well plan. It follows the plan from its development to implementation in a unified, seamless process. Further the authors will demonstrate how the solution was developed across multiple organizations to deliver material value to all parties. Three companies created a collaborative business model to deliver a new digital system enhancing well construction planning and execution in terms of speed and completeness of data transfer, ease of access,and availability for building new data-based workflows and reporting. This business model continues to drive alignment throughout the companies’ well delivery business functions. This paper illustrates, "What is the value that digital transformation brings to my organization or job function".The simple answer is that if executed effectively, the transformation should produce a material improvement or outcome for the business. Digital technology creates material business value as a project management tool directly coupled with wellsite technologies. This approach, in turn, will enable improvement of the well design and SQDC performance in the delivery of the well plan.

Proposing an M-Government Framework for the Ministry of Housing in Oman

2021 ◽  
Vol 13 (4) ◽  
pp. 21-44
Author(s):  
Yahya Ahmed Alwahaibi ◽  
Shamsul Arrieya Ariffin ◽  
Salem Garfan ◽  
Aslina binti Saad ◽  
Ramalingam Dharmalingam
Keyword(s):  
Conceptual Framework ◽  
Rural Areas ◽  
Digital Literacy ◽  
Service Providers ◽  
Fuzzy Delphi ◽  
Technology Changes ◽  
Tam Model ◽  
Housing In Oman ◽  
Government Development

In the dynamic world of technology, changes and transformations have emerged rapidly in recent years. Service providers such as government departments transformed their services from e-government to m-government for widespread customer reach. However, several issues existed that were obstructing the implementation of such a system by the Ministry of Housing in Oman, especially in rural areas. This study proposes a novel framework based on the fuzzy delphi and TOPSIS models to provide digital literacy and services. This framework considered the variables extracted from previous studies. Furthermore, a survey was conducted on 20 experts to determine the accepted variables. Thirty-five pre-service engineers evaluated the questionnaires using TOPSIS to determine the skills of pre-service engineers based on delphi criteria outcomes. The conceptual framework developed from the accepted results uses 11 different variables based on the TAM model. The study benefits the stakeholders in the area of m-government development.

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