Hints for Rethinking Communities of Practice in Public Administration

2020 ◽  
pp. 342-363
Author(s):  
Joaquín Gairín ◽  
David Rodríguez-Gómez ◽  
Aleix Barrera-Corominas
Keyword(s):  
Communities Of Practice ◽  
Public Administration ◽  
Knowledge Creation ◽  
Organisational Development ◽  
Development Team ◽  
The Public ◽  
Professional Category ◽  
Use Of Technology ◽  
Practical Research ◽  
Intensive Use

Communities of Practice (CoP) have become one of the most widely used strategies for promoting Knowledge Creation and Management (KCM) processes in Public Administration. This chapter is based on some of the practical research and consultancy carried out by the Organisational Development Team from the Universitat Autònoma de Barcelona (http://edo.uab.cat) over the last 10 years, presenting some ideas to facilitate the introduction of improvements in the usual functioning of CoP in the public administration. Specifically, the purpose of this chapter is twofold: (1) to analyse the procedures of KCM by means of CoP in the public administration and through the intensive use of technology; and (2) to suggest elements which may allow us to rethink and improve CoP. The main results indicate that the most important factors in determining CoP participation are related in greater measure to personal processes (interest in change, curiosity, commitment to innovation, profile within the CoP) than to circumstances (professional category, age or seniority).

Hints for Rethinking Communities of Practice in Public Administration

2016 ◽  
pp. 114-135
Author(s):  
Joaquín Gairín ◽  
David Rodríguez-Gómez ◽  
Aleix Barrera-Corominas
Keyword(s):  
Communities Of Practice ◽  
Public Administration ◽  
Knowledge Creation ◽  
Organisational Development ◽  
Development Team ◽  
The Public ◽  
Professional Category ◽  
Use Of Technology ◽  
Practical Research ◽  
Intensive Use

Communities of Practice (CoP) have become one of the most widely used strategies for promoting Knowledge Creation and Management (KCM) processes in Public Administration. This chapter is based on some of the practical research and consultancy carried out by the Organisational Development Team from the Universitat Autònoma de Barcelona (http://edo.uab.cat) over the last 10 years, presenting some ideas to facilitate the introduction of improvements in the usual functioning of CoP in the public administration. Specifically, the purpose of this chapter is twofold: (1) to analyse the procedures of KCM by means of CoP in the public administration and through the intensive use of technology; and (2) to suggest elements which may allow us to rethink and improve CoP. The main results indicate that the most important factors in determining CoP participation are related in greater measure to personal processes (interest in change, curiosity, commitment to innovation, profile within the CoP) than to circumstances (professional category, age or seniority).

scholarly journals Users Acceptance of E-Government System in Sintok, Malaysia: Applying the UTAUT Model

2021 ◽  
Vol 5 (1) ◽  
pp. 66
Author(s):  
Anisa Safiah Maznorbalia ◽  
Muhammad Aiman Awalluddin
Keyword(s):  
Public Administration ◽  
Unified Theory ◽  
Key Factors ◽  
Developed Country ◽  
The Public ◽  
Government Services ◽  
Utaut Model ◽  
Use Of Technology ◽  
Efficiency And Effectiveness ◽  
Very High

E-government services have become a vital tool to provide citizens with more accessible, accurate and high-quality services and information. E-government system provides an efficient dissemination of information to people and eases people to communicate directly with government services. The utilization of ICT through e-government enhancing efficiency and effectiveness of service delivery in the public sector. The system is regarded as one of the vital elements to be a developed country. The application of e-government indicates the readiness and ability of the nation utilizing technology within public administration periscope. Although the Malaysian government has introduced e-government for many years, its acceptance still not very high. Therefore, this paper studies the key factors of Malaysian citizens’ in Sintok, Kedah, a semi- rural area on approval on e-government services based on the Unified Theory of Acceptance and the Use of Technology (UTAUT Model). The survey data was collected from 83% respondents to measure people understanding and awareness toward e-government system. The results show that there is an excellent understanding among Malaysian towards e-government system.

Communities of Practice in the Catalan Public Administration

2014 ◽  
pp. 383-402 ◽  
Author(s):  
David Rodríguez-Gómez ◽  
Joaquín Gairín
Keyword(s):  
Knowledge Management ◽  
Public Sector ◽  
Optimal Design ◽  
Communities Of Practice ◽  
Public Administration ◽  
Organisational Change ◽  
Quality Standards ◽  
The Public ◽  
Management Processes ◽  
Knowledge Management Processes

Communities of Practice are one of the leading strategies used to promote knowledge management processes aimed at generating both organisational and individual learning along with innovations that contribute to improving the public administration. The optimal design of Communities of Practice in organisations implies exhaustive knowledge of how they work, and particularly identifying and understanding the factors that determine their operation and effectiveness for organisational change. This chapter presents some of the most important results of a study conducted in two departments within the Catalan public administration. The goal of the study was to analyse knowledge management processes and propose intervention protocols and quality standards. This study enabled the authors to present proposals aimed at improving the dynamics of the Communities of Practice in the public administration and to suggest possible avenues of research focused on improving the functioning of the public sector.

scholarly journals Review of Knowledge Creation and Management Processes Through Communities of Practice in Public Administration

2012 ◽  
Vol 46 ◽  
pp. 2198-2204 ◽  
Author(s):  
Joaquín Gairín Sallán ◽  
Miren Fernández de Álava ◽  
Aleix Barrera-Corominas ◽  
David Rodríguez-Gómez
Keyword(s):  
Communities Of Practice ◽  
Public Administration ◽  
Knowledge Creation ◽  
Management Processes

Communities of Practice in Public Administration

2011 ◽  
pp. 421-442 ◽  
Author(s):  
Mario Pérez-Montoro ◽  
Jesús Martínez
Keyword(s):  
Knowledge Management ◽  
Communities Of Practice ◽  
Detailed Analysis ◽  
Public Administration ◽  
The Public ◽  
Management Project ◽  
Implementation Methodology ◽  
Public Organisations ◽  
General Demand ◽  
Practice Projects

Currently, Knowledge Management (KM) is being received very positively by organisations. Nevertheless, there is a particular type of organisation in which there has been less of a general demand for KM: the public organisations. However, in the last three years, a Knowledge Management project, based in communities of practice (CoPs), has been put into practice in the area of the Justice Department in the Catalan government, the Generalitat of Catalunya. The aim of this work is to present a detailed analysis of this project. To achieve this aim, first of all, we are going to introduce the implementation methodology and the results obtained, as well as the success variables involved in this project. This will allow us to offer a guide for implementing CoPs in public administration. Lastly, by way of conclusion, we will provide a series of conclusions and lessons that can easily be applied to the majority of community of practice projects that are implemented in the Public Administration context.

The Argentine IT Professionals Forum

2011 ◽  
pp. 1-33
Author(s):  
Ester Kaufman
Keyword(s):  
Communities Of Practice ◽  
Public Administration ◽  
Free Software ◽  
Management Model ◽  
It Professionals ◽  
The Public ◽  
The Creation ◽  
Definition Of ◽  
Back Office ◽  
Innovation Processes

This chapter introduces the experience of the Argentine IT Professionals Forum (ITPF) that enriches the definition of processes involving the tasks of e-government. The ITPF has become a cross-agency network that involves all the IT professionals of the public administration. It was created in 2002 as a response to the institutional crisis in Argentina in order to solve problems associated with the IT areas. The most important contribution of the ITPF is the basis for the back office as an interesting management model, theoretically known as “communities of practice” (CoPs) and networks, which have become core organizational tools as far as carrying out difficult innovation processes, such as the development of free software, cross-agency applications, and interoperability. However, traditional government structures have found it hard to deal with this kind of processes. Among the specific tasks involved, it is worthwhile mentioning the development of suitable software, the creation of cross-agency consensus, the generation of institutional networks, and so forth.

The Argentine IT Professionals Forum

2010 ◽  
pp. 285-305
Author(s):  
Ester Kaufman
Keyword(s):  
Communities Of Practice ◽  
Public Administration ◽  
Free Software ◽  
Management Model ◽  
It Professionals ◽  
The Public ◽  
The Creation ◽  
Definition Of ◽  
Back Office ◽  
Innovation Processes

This chapter introduces the experience of the Argentine IT Professionals Forum (ITPF) that enriches the definition of processes involving the tasks of e-government. The ITPF has become a cross-agency network that involves all the IT professionals of the public administration. It was created in 2002 as a response to the institutional crisis in Argentina in order to solve problems associated with the IT areas. The most important contribution of the ITPF is the basis for the back office as an interesting management model, theoretically known as “communities of practice” (CoPs) and networks, which have become core organizational tools as far as carrying out difficult innovation processes, such as the development of free software, cross-agency applications, and interoperability. However, traditional government structures have found it hard to deal with this kind of processes. Among the specific tasks involved, it is worthwhile mentioning the development of suitable software, the creation of cross-agency consensus, the generation of institutional networks, and so forth.

scholarly journals Building a Regional Community with IT: The Practical IT Education in My Case

10.28945/2592 ◽  
2003 ◽  
Author(s):  
Yoshinori Fujio
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Public Administration ◽  
Close Contact ◽  
New Technology ◽  
The Public ◽  
Contact Information ◽  
Practical Research ◽  
It Education ◽  
Regional Community

In Japan, e-Japan planning (Nihon Keizai Shinbun Inc., 2002) is actively moving forward and the infrastructure for a computerized society is being worked on. But, at present it is fumbling and groping to find good ways for a regional community to use IT. This university’s administration department (Administration Science), with information technology (IT) as its base, is pursuing increasing the effectiveness of public administration and management commonality. Namely, that public administration, companies, the public and NPO co-operate with the aim of realizing a “Citizen Centered Society” and an “Active Regional Community. ” This paper introduces “Research into How Building a Regional Community with IT Can be done” (Philosophy) and four actual examples of “Specifically using IT for Trial Information Systems” (Practical Science) implemented by the department’s 4th year student’s graduation research in accordance with the complementary theme “Regional Close-contact Information Systems”. Through this practical research, the students were able to understand the methods for planning and building a system to use IT in a regional community. The task from here on is how to expand the functions in order to deal with new technology and effectively use the system.

E-Projects Challenges in India – Role of Human Resource Management and Technology

2018 ◽  
Vol 6 (8) ◽  
pp. 263
Author(s):  
Ramnik Kaur
Keyword(s):  
Developing Countries ◽  
Public Administration ◽  
Paradigm Shift ◽  
Successful Implementation ◽  
The Public ◽  
Government Services ◽  
The Past ◽  
The Government ◽  
Traditional Approaches

E-governance is a paradigm shift over the traditional approaches in Public Administration which means rendering of government services and information to the public by using electronic means. In the past decades, service quality and responsiveness of the government towards the citizens were least important but with the approach of E-Government the government activities are now well dealt. This paper withdraws experiences from various studies from different countries and projects facing similar challenges which need to be consigned for the successful implementation of e-governance projects. Developing countries like India face poverty and illiteracy as a major obstacle in any form of development which makes it difficult for its government to provide e-services to its people conveniently and fast. It also suggests few suggestions to cope up with the challenges faced while implementing e-projects in India.

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